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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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There was a delay in my meals being delivered due to uncontrollable circumstances. I reached out just to check on the tracking and the status of my meals and was helped by August within 2 minutes of inquiring. They were able to provide me a status on my meals as well as ensured they were still safe to consume because the packaging is set to allow for 48 hrs of travel and 12 hrs on the doorstep.
Overall August was great! It was a quick and efficient process!
We have not enjoyed meals.
Directions on box was incorrect. Direction called. For 2.5 micro time. Good still cold. Had to heat for almost 5 minutes
Hi Elizabeth, thank you for your honest review! We appreciate your honesty as this could help us improve. We'll be sure to share this with our chefs and team for further review. In the meantime, I'll be reaching out to you privately so I can assist you further!
Hi, Shaun! Thank you for your stellar review of Diana! I'm very happy to know she was there for you and got you taken care of! Thank you, again!
I opened my box and realized I was missing a meal. Through the chat, August was able to help in a timely manner and was very polite.
Unfortunately, even though refunded. I prefer to not be missing the meal.
Chelsea, I'm so sad to hear of the missing meal, and thank you for your understanding and patience. I fully understand you would have preferred to have your meal (of course), but I'm sincerely thankful that August was able to provide you timely and polite customer service.
They solved my issue so quick and easily, such a positive experience!
Yay, Amy for taking such good care of Linda! Yay, Linda for taking her time to shower some Freshly love upon Amy! Thank you, thank you!
Diana S was very accommodating after my package did not deliver on scheduled day.
Rick, thank you for your patience and understanding! I'm so happy that you reached out to us today and shared your experience with Diana! I know she'll be very happy to hear your review!
Great service, timely response, issue totally resolved.
Desiree, in 7 words you said so much -- thank you! I loved hearing you received great and timely assistance and, most importantly, satisfactorily resolved your issue today!
Successful problem solving. Helped me cancel my
Subscription
Vinicio, thank you for your 5-star review! I'm glad you were ably assisted today! Thank you!
Super quick response and Nikki took care of my problem immediately.
Hi Sona! You absolutely made my day and I know you'll make Nikki's once I inform her of your review! Thank you very much!
I signed up for FreshlyPlus, and then totally forgot the name and all the benefits it had with it. My memory isn't the best, to say the least. I came in super vague, and no idea what I was looking for, and somehow Jess knew exactly what I was talking about. Thank goodness, cause I wasn't even sure if it was all just a fever dream.
Thanks so much, Jess. I'll be recommending Freshly to everyone I know!
Casey, I gotta tell you that your review made me smile! To say the least, you are not the only person around that forgets some things -- it is not only daily for me but multi-daily bouts! I'm just so happy you weren't afflicted with fever and hallucinations! I'm very pleased that Jess knew what you needed help with and confirmed your understanding of what you had! Thank you for showering some Freshly love upon Jess!
Nikki was a fantastic customer service representative. She assisted me and answered all my questions, which was extremely helpful as a first time customer!
Isaac, WELCOME to Freshly! I always love welcoming new folks! I'm thrilled that Nikki was at the ready to give you wonderful customer service. Since you are new, please know that we're here to assist you -- 24/7! Thanks, again!
I needed to cancel my upcoming order, and the chat function was great. The bot quickly recognized my issue and connected me to a live agent, Nikki. Nikki handled the change I needed with lighting speed, and was very friendly. It is a pleasure to do business with companies that value their customers! Thanks Freshly!
Sonya, we have a bot that's pretty darn cool, but we also know that many people like or need to talk to a real live person -- and we're more than happy to oblige! I'm glad you had an easy-peasy interaction today and Nikki did good by you! Thank you for sharing your experience with us!
Arjen addressed my concern fast and easy! I appreciate the wonderful customer service I receive each time I have contact with Freshly.
Amy, you're most welcome -- I can tell you we're always happy to assist! Today it was Arjen's turn, and I'm so happy he did not fail or disappoint you! Thank you for sharing your positivity with us today!
Diana was very helpful! She resolved my issue very quickly.
Hi Dustin, thank you for sharing your positive Freshly experience with us! I'll be sure to share your kind words with Diana. Thanks again for the shout-out!
I had trouble with my order that was rectified immediately and I got my meals same day. Wonderful customer service agents and delivery.
Hi Theodore! I'm sorry to hear about the trouble with your order. I'm so happy to hear the help you got from our Customer Service team was stellar. Your 5-star rating is appreciated!
I needed to cancel my order because of a last minute trip. The individual that help me was great!
Hello Kim! It's fulfilling to know how you got help from our Customer Service team smoothly and so quickly. Thank you for sharing your Freshly love!
I received the wrong set of meals today, a first in more than 2.5 years of service. I contacted the on-line chat in the support menu, which responded immediately and put me through to "a human" (that made me laugh). They simply asked that I take a photo and I received a full refund immediately. I spoke specifically with someone named August, who was very professional, apologetic, and worked quickly, something I always appreciate. I love this meal delivery service- the food is incredibly well made, delicious and healthy (I have lost 18 pounds eating well, though that was not the intended purpose of my subscription- I am fully satiated after eating a perfectly well balanced meal, I just add a piece of fruit). I have been pleased at the increasing variety, and I haven't had one meal I didn't like (a lot). That's saying quite a bit for nearly 3 years with an expanding menu. Keep doing what you're doing, Freshly!
Hi Diana, thanks so much for your review! I deeply apologize for the experience you had but it's such a relief knowing that Ausgust got things right for you! Definitely worth a 5-star rating! Thank you for the excellent review and for being the best part of the Freshly fam!
Had issue with the packaging, and August resolved it and answered all of my questions.
Hello Courtney, thanks for your review! I'm happy to hear August was a great help! I hope you'll continue to enjoy!
I had questions about a promo and the subscription obligation. Ivy answered all of my questions quickly and thoroughly.
Hi Geo! I'm so thrilled how Ivy assisted you today. I'll be sharing this shout-out with her! Thank you for reviewing us!
I placed my first order before I found a promo code, and Nikki of customer service was very helpful in assisting me. I will still be able to use the promo code for my future orders.
Hey, Karen! I hate that this has caused you confusion, but thanks to Nikki for making everything right. We appreciate you sharing this experience, and welcome to the Freshly Fam!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Luke, thank you for your kind review of August and your patience with the slight delivery delay you experienced! August must've done an awesome job in educating you on how long the meals are fresh as you stated it perfectly in your review! I hope you are enjoying your meals, and I want to thank you again for sharing your experience with us today!