On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
Ivy was extremely helpful in finding a solution to my questions/concerns, and she was very pleasant throughout our entire conversation.
Great customer service and easy to solve problem. I wanted to cancel an order and it was super easy
Hi Chelsi, we love it stress-free and easy! Freshly fam is always here to help you. Thank you for reviewing us!
Wonderful service and fast. Jess was great and provided fantastic service. His Glory. Patricia
Hello Patricia, thank you so much for this shining review of Jess! I'm sure he'll appreciate hearing such kind words about the customer service experience he provided today.
Ivy was extremely helpful in answering all my questions, very kind and professional.
Hello David, thank you for your wonderful review of Ivy! I'll be sure to share this with her and it'll surely make her day. Keep sharing the Freshly love!
Last minute request for rescheduling my first delivery. Was able to reach amicable solution to simply cancel first delivery and resume following week. Agent was helpful and positive.
David, I'm happy to hear it, and thank you for chiming in on your experience. I can't resist... WELCOME to Freshly! I hope you enjoy your meals!
Quick, efficient, and kind. Answered all my questions.
Hi Peggy! I'm so happy that Ivy took good care of you on all those questions! Thank you for this 5-star review!
Jess provided great customer service in a prompt manner. She was polite and despite not being able to resolve my issue, she was able to offer a different option.
I appreciate you for sharing your incredible experience with Jess, and I'll be sure to let her know! Thank you for the stellar rating, Christine!
I appreciate the help I received from Diana S. Today and am satisfied with the information I received.
Kudos to Diana for taking such good care of you today, Mary! And, kudos to you for being so kind for taking your time to review Diana today. I do know she'll appreciate the review and you! Thank you, again!
It took me a little time to get to talk to a human but once Amy came in, she checked everything and solved the situation lighting fast! One of my best costumer service experience. Thank you! It feels good to know you have my back (on top of delicious food)
Adrian, it certainly sounds as though Amy came in once the bot couldn't help further and provided the attention that she is very well known for! Thank you for such super nice and kind words to describe your experience. I'm proud of Amy and I'm so pleased you're happy!
Nikki was very helpful. Great service. I needed to made some changes to my subscription. She was fast & friendly. She understood the issue and quickly resolved it.
Kam, one thing nice about having agents who enjoy working for Freshly is that there is not tremendous turnover! The benefit to the customer is dealing with our representatives who understand the process and can quickly and efficiently assist our Freshly family members! Nikki is definitely a special person and agent -- I'm so glad you had a positive experience today!
Was looking for a Military Discount, but none available. But agent Nikki gave us a promo code. Very nice of her.
Vinest, thank you for your 5-star review! While we don't currently have a military discount, I will forward your request/suggestion to our team! I'm very happy to hear that Nikki came through with some other type of Freshly love! Thank you for sharing your experience with us today!
I had an issue with Veho who delivered my meals to me today and had never done before so I was able to quickly get help to change my deliveries back to Fedex.
I'm disappointed to hear of any issue, but I'm heartened that we had another delivery carrier option for you, Charlie! Thank you for sharing your experience with us today!
Freshly service has always been an easy hassle free process and the meals are pleasantly seasoned and tasty.
Janelle, thank you for your 5-star review! Top-notch service is what we always aim for! I hope you continue our meals and our service!
Jess was helpful and understanding. Continued my subscription because of the service I received.
Hi Sandy! Thank you for the positivity on customer service you received from Jess. A huge win for the team and Jess! I hope you continue to enjoy our service!
The "live" representative, Ivy, was a great help. Her help is definitely an asset to Freshly.
I'm glad to hear that Ivy was of great assistance! Thank you for the review, Margaret!
I had referred a friend who used the referral link I sent her, but my $30 wasn't automatically added to my account. The agent who assisted me added it on manually - great service!
Andrea, thank you so much for sharing your experience! Another customer was helped by our awesome customer service team! I hope you continue to enjoy your meals and our service!
They helped me cancel an order that I did not need, Ivy was very helpful.
Hi Gary! Ivy has hit a home run again, I see! Thank you for the shout-out and I'm sure Ivy will be so glad to hear this!
I couldn't get into my account and customer support found my account and resolved my issue quickly! They were very nice!
Phill, thank you for letting us know the service you received helped you today! Thank you and I hope you continue to enjoy our service!
This is my second time contacting support and every time it's been amazing. The support is A+, couldn't ask for more. Would recommend.
Christopher, it has been many years, but I only wish I would have had A+ grades! So, needless to say, I'm very happy and pleased to know you feel our customer service support deserves the top grade! Thank you, thank you!
Great customer service and took care of the issue immediately!
Yay, Sheldon! Thank you for letting us know you are happy! Your review certainly made me smile today!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mandy, I'm so happy Ivy provided you an excellent customer service experience today! I'd be sure to let Ivy know her greatness. Thank you for the shout-out!