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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I had an issue and it was handled perfectly to my delight! Awesome customer service!
Diana was incredibly helpful with a change to our order due to a last minute trip out of town.
Yay, Diana for taking great care of Allison! Yay, Allison for being a kind soul who likes to share some review love of Diana! Allison, thank you -- and please know I will be honored to share your review with Diana!
Nikki was so helpful! I needed to change my meal choices and it was so easy!
Alexis, thank you! I like easy-peasy, what can it say! I'm glad Nikki brought a ray of sunshine to your contact with us today! Thank you for sharing your review!
I received an email confirming 6 meals I didn't order. My account had been deactivated for some time and this or was placed accidentally through maybe one of the promotional emails sent to me? The Agent NIKKI was able to correct the error and cancel the order quickly and issue a refund. Thanks to Nikki it was quick n painless to sort out.
Kasim, I'm sad there was any confusion at all, but yes it sounds like it was an accidental reactivation with a promo email! Bottom line, Nikki got you all squared away and took care of the issue for you! Thank you for sharing your success story today!
Josh did everything that he could to help me with my situation. He was understanding and compassionate in his conversation with me.
Thank you so much for sharing your experience with Josh! It's heartwarming to hear that you had a understanding and compassionate customer service interaction with him today. That's what we strive for!
I forgot to apply my first time coupon code. Hannah helped promptly.
Hi John! Thank you so much for leaving this sensational review of Hannah. I'm sure she'll be delighted to hear that she was able to help you efficiently.
Thought I had skipped week. Realized I did not. Went to chat and was helped in doing that. Very friendly and easy task to accomplish.
I am grateful for the excellent service, as well as the excellent meals.
Yay! Thank you so much for sharing your experience, Marie! I hope you continue enjoying our meals. Thanks for being part of the Freshly fam!
Fast! Clear and Very helpful!
Fast! Clear and Very helpful!
Fast! Clear and Very helpful!
Fast! Clear and Very helpful!
Fast! Clear and Very helpful!
Yay! Your words are straightforward yet heartfelt! Thank you for the excellent rating, Tania.
I will be away the week of Sept 3, and needed to cancel the delivery that week and resume on Sept 10. Mary was very efficient and helpful
Hi Thomas! I greatly appreciate you for sharing this hassle-free experience. It's such a pleasure knowing that you got the help you need -- all thanks to Mary!
Needed to change a meal after my order was confirmed. Wasn't sure if it was too late. But I was able to get it done with help
We're glad we made it right on time! Thank you for taking the time to drop this wonderful experience, Debbie.
Mary F great representative for freshly. Very pleasant & helpful. Handled my matter in a professional & swift manner. Thank You. Great Customer Service experiences are a major reason why I continue to choose Freshly for my meal subscription.
Kat, we're so proud to have the best people happy to serve! We'll be sharing this shout-out to Mary F. Thank you for reviewing us!
Jane's customer service was amazing. She countered my dismay with a calm, confident friendliness, and quietly and clearly explained the error in my position. Kudos to Freshly for hiring such an outstanding public servant!
We hate to cause you trouble, David! Your praises made our hearts flutter, so we'll share this with Jane. Thank you for the 5-star rating!
Awesome and efficient customer service. Agent was friendly and fast and didn't make me answer a million questions
Amarina, I greatly appreciate you for sharing how everything went through, as we always aim to provide a smooth and hassle-free customer service experience!
She quickly understood my problem and resolved it. Then went above and beyond to give me a credit. Thanks!
Jason, it's fulfilling to know how you got assisted smoothly and so quickly. I appreciate the stellar rating!
My order was damaged and never Matt it to me! Customer service was able to refund the money and helped with some additional requests without any issue. Thanks!
Hi David, I can't apologize enough for this experience, but I'm relieved that you've been assisted promptly. Thank you for taking the time to drop a 5-star rating!
I had a question concerning a meal substitution Freshly notified me about and Pau K answered my email within a few minutes. He told me what the meal would be and also provided a partial credit. I am very satisfied with the response and its speed. On the rare occasions when I have had any issues with our order, large or small, Freshly has been very responsive. Good food and great customer service is a winning combination!
Hello Liz! Assisting our customers and making them happy is something we look forward to every day, and it's a great pleasure to serve you. Thank you so much for sharing your amazing experience!
I needed to apply a new customer discount to my order. The rep took care of me promptly and pleasantly
Hi Stephen! We appreciate you sharing your experience with us, and we're glad to know that we're able to sort things out for you! Our warmest welcome from your Freshly fam!
Delivery Was made to the wrong door got a complete refund as well as an additional $10 discount and the original $20 discount that I had on my account was replaced on the account giving me $40 off of my next purchase
Hello Joshua, thanks for reviewing us! I'm glad to hear that we're able to provide you an efficient, hassle-free, and remarkable customer service experience! I'll make sure to let the team know that he did an amazing job helping you!
I lost track of my days and did not update my meals for the week. Jess was kind enough to help me get those swapped out and changed for new ones. The other meal companies I have used to no offer any flexibility after the order is confirmed so I really appreciate the willingness to help. Thank you again!
We've got your back, Hayden! I'm thrilled to hear that Jess was able to help you out. Thank you for sharing your Freshly story with us!
I needed help with my delivery and Ivy was able to successfully manage my request! Ivy was kind and able to get me sorted out. Ivy even offered to further help me with future deliveries! I love Freshly even more because of wonderful people like Ivy.
Hello Devon, we love that you love us! I'm so proud that Ivy provided you the wonderful customer service experience you deserve! Thank you for the stellar review!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Joel, yippee! I can tell you we place as much importance on our customer service as we do our meals! Thank you for sharing your fun experience -- I appreciate you!