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Freshly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

Georgia
2 reviews
0 helpful votes
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Amazing!
June 6, 2017

I love freshly. The cost is fair, the food is great, and it saves me so much time and effort. It has really allowed me to get more things done in a day because I don't have to spent an hour prepping cooking and cleaning a dinner. My only complaint is the expiration dates. I wish I had more time to eat my food but I understand why that is hard to do.

Date of experience: June 5, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Taylor! I'm happy to hear that you are enjoying the meals. I appreciate your feedback regarding our expiration dates, as well!

Massachusetts
1 review
1 helpful vote
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Expiration dates are less than a week from freshly arrival...
This isn't clearly explained when you sign up or warned about

Date of experience: June 5, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review and your feedback! Since we cook the meals and ship them without using chemical/artificial preservatives, they do have a shorter refrigerated shelf life than say, commercial frozen dinners. While the meals will last 4-5 days in the refrigerator, they can be frozen for longer periods of time!

Texas
1 review
1 helpful vote
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Very happy with Freshly
June 5, 2017

I started using Freshly in order to eat more healthy food on a regular basis. The food is very good - quite delicious. So far, I've only had one meal that I didn't like.

Date of experience: June 5, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Kathleen! I'm very happy to hear that you have been enjoying the meals!

Colorado
1 review
1 helpful vote
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Just a tad too expensive
June 5, 2017

Very much enjoy having a handful of easy meals each week. Really reduces stress trying to get dinner together when my wife or I work late. The quality is certainly good, my only concern is the dollar amount per meal is just a bit over my comfort level. I really wish it were a couple dollars less per meal. That would truly make it sustainable for us. As it is, each week we are on the verge of cancelling because of the cost.

Date of experience: June 4, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Todd! I'm happy to hear that you and your wife are enjoying the meals.
I also appreciate your feedback regarding the price of our meal plans! A great way to receive discounts is to refer your friends using the "Free Meals" button in the top right hand corner of your subscription. For every friend who joins you'll receive a $20 discount code on your next order!

California
2 reviews
0 helpful votes
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Home cooked, restaurant quality goodness conveniently delivered to my door. The single serve entrees are filling. The variety of choices gives everyone something they like.

Date of experience: June 4, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Billy! I'm happy to hear that you are enjoying the meals!

California
1 review
0 helpful votes
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Larger selections week to week
June 5, 2017

I'm happy With the meals but from week to week there needs to be a bigger selections of beef dishes.

Date of experience: June 4, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review and feedback, Jesse! I can assure you that we are working to add more variety to our menu. I hope you continue to enjoy all of the meals!

California
1 review
0 helpful votes
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Game Changer
June 5, 2017

I work non-stop and train in the evenings, and it's been a huge struggle to find the time to prep meals for the week. Freshly has solved that problem. The food is great, and the portions are perfect.

Date of experience: June 4, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Adam!

Colorado
1 review
0 helpful votes
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Happy customer
June 5, 2017

Very happy to have freshly service. Helps my family a lot with ready healthy and delicious food!
Lookinh forward for more variety in the menu. As a regular customer, we would like to see more options and variety.

Date of experience: June 4, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Sophia! I appreciate your feedback regarding our menu. I can assure you that we're listening to customer feedback, and definitely have plans to expand the menu as we continue to grow.

Florida
1 review
0 helpful votes
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Customer support
June 4, 2017

My first box actually didn't make it to me because FedEx apparently thinks I live down the street. So my box sat outside in the Texas heat all day and was essentially ruined. I emailed them that day and they were prompt in getting back to me and although not directly their fault they fixed it. Haven't tried the food yet but A++ on customer service.

Date of experience: June 3, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Lindsey! I'm so sorry to hear about the delivery trouble you experienced, but I'm certainly happy to hear that our Specialists were able to assist you. I hope you enjoy all of the meals!

California
3 reviews
0 helpful votes
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I signed up for Freshly because I was looking for a meal delivery service that offered healthy, pre-made meals. All the other delivery services out there send you the ingredients and the recipes but I'm a hairstylist; I'm on my feet all day and get out of work late. I don't have the fortitude to prepare a meal when I get home from work. Freshly has literally made my life so much easier. Not only are my husband and I eating healthy meals but we aren't fighting about what to eat or where to go for dinner. The portions are sizable. I am not left feeling like I need more to eat. You can't beat the price either. We have saved so much money with Freshly. Thank you!

Date of experience: June 2, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Melody! I'm happy to hear that you and your husband have been enjoying the meals!

Oklahoma
1 review
0 helpful votes
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T1957
June 2, 2017

I think Freshly is amazing. The food is overall great but more importantly for me, is that I have a healthful diet easily accessible. I have health issues which make preparing food like this difficult. And I feel that the price is very reasonable for the quality of what you get.

Date of experience: June 2, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Teresa. I'm very happy to hear that you have been enjoying the meals!

Missouri
1 review
0 helpful votes
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Email doesn't work
June 4, 2017

Your email system does not work. Would be helpful if you fixed it and I could contact you when I had comments.

Date of experience: June 1, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Teresa. I'm so sorry to hear about the trouble you've had with reaching out to us! You can certainly email us at anytime at [email protected], or you can reply to any automated email you receive from us.

I also sent you a private message, and I look forward to hearing from you!

California
2 reviews
3 helpful votes
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I tried their service for two weeks. The first week everything went well. I very much liked the convenience of ready made, healthy lunches. The quality of the food is a big step up from frozen meals. The second week Freshly substituted 4 out of 6 meals since they ran out of ingredients. The replacements were randomly picked. I even received the same meal 3 times even though I had picked 6 different ones. They offered a credit for a future delivery. Unfortunately, they weren't able to delivery at all the following week. I called customer service and received a refund for the 4 meals. No excuse or explanation. Cancelled the subscription. Busy lives need a more reliable meal service.

Date of experience: June 1, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Anett. I'm very sorry to hear about your experience! I have sent you a private message as well, and I look forward to hearing from you so I can assist you further.

California
1 review
0 helpful votes
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Pretty darn good
June 4, 2017

We've been using Freshly for just over a month now.
Most of the meals we've tried have been good - considering it's like having leftovers. The ingredients seem to be good quality, the portions are perfect. It has certainly helped our family not overeat. Definitely convenient.

Date of experience: June 1, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Michelle! I'm very happy to hear that you and your family have enjoyed the meals!

Arizona
1 review
0 helpful votes
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Convenient and Fresh
June 1, 2017

I enjoy the convenience Freshly provides and the care they take in creating the meals. Have had a pleasant experience so far.

Date of experience: June 1, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Steven!

Alabama
1 review
1 helpful vote
Follow Sherry F.
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Convenient
June 1, 2017

Most of the meals are good and good for you the only real problem I have with them is there is not enough variety and the vegetables are too hard for me to eat sometimes

Date of experience: May 31, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Sherry! I appreciate your feedback regarding our meals and menu. I will be sure to pass this along to our R&D Team!

I can assure you that as we continue to grow we are working to increase the variety of our menu!

California
1 review
1 helpful vote
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The best ever!
May 31, 2017

I have tried quite a number of fresh meal deliveries in an effort to eat real, nutritious and flavorful food. Some were good, but went out of business. Some were just WAY too expensive! Others were "ok" but I tired of their overly "gourmet" type food. Freshly is priced right, DELICIOUS, consistent and packaged & shipped with amazing care! You have just enough variety to keep me satisfied without going too far "afield" which takes me into "experimental" mode. I don't like paying a fortune for a meal just to find I don't really like the preparation. PLEASE don't go out of business!

Date of experience: May 31, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Dawn! I'm thrilled to hear that you are enjoying the meals!

Arkansas
1 review
1 helpful vote
Follow Sherry S.
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A Great-Tasting Convenience
May 31, 2017

We have really enjoyed our Freshly experience. As the owners of small businesses and the parents of active teens, there are days when cooking at home just is not an option. We wanted a healthy option, and Freshly was just perfect. Over the weeks, we have tried a variety of meals and have picked several favorites. Thank you for providing a service that is really a great solution for our family.

Date of experience: May 31, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Sherry! I'm happy to hear that you and your family have been enjoying the meals!

Texas
1 review
0 helpful votes
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I love freshly!
June 2, 2017

Food is delicious, high quality, and always nicely packed. If anything, I would like to see more vegetable options besides carrots and asparagus.

Date of experience: May 30, 2017
Texas
1 review
0 helpful votes
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Love Freshly
May 30, 2017

We love Freshly. Healthier and tastier for our busy schedules. We did Blue Apron for a while but it was more work than we could cram into busy nights after work so we were still spending more time and money than we wanted at restaurants. Thanks

Date of experience: May 30, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Dianna! I'm happy to hear that you are enjoying the meals!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States