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Freshly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

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Colorado
1 review
6 helpful votes
Follow Jo R.
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I was a happy customer, the meals are tasty and fresh. I am only discontinuing my subscription as I do not agree with your forced subscription marketing strategy.

I would have happily ordered every week, but when I sign up for a promotional price and it automatically becomes a weekly subscription at a higher price - I found it tricky and deceiving marketing, which I am not pleased with. Even the regular price of about 10$ per meal is reasonable for the quality and quantity if every meal you offer.

I wanted to test different items, and then decide which ones I wanted to order next. That's the reason you do promotions too, so that you can win customers by letting them try, and let them decide to become repeat customers at your regular pricing. It shouldn't be a way to trick customers into your weekly subscription plan, horrible strategy. You should have earned me as a customer with your product quality and service, not with forced subscription plan.

Date of experience: May 27, 2017
Megan M. — Freshly Rep
over a year old

I'm so sorry to hear about your experience, Jo! Yes, all of our plans are set up as weekly recurring orders, per the ordering process, checkout, Terms, and initial confirmation email. It's a no-obligation subscription, though, so you can cancel anytime as needed, or skip weeks if necessary.

I sent you a private message, and I look forward to receiving your response so I can assist you further!

California
1 review
1 helpful vote
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Making life healthy and easy
May 27, 2017

I'm super lazy. Freshly's site and service makes it very easy for me to pick meals and have them shipped right to my door. All orders are ready to eat in five minutes and meal cleanup is just my silverware. Delicious, well-portioned, and healthy.

Date of experience: May 25, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Josh! I'm very happy to hear that you have enjoyed the meals!

Tennessee
1 review
2 helpful votes
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Your vegies suck
May 27, 2017

The green beans are stringy and tough. The asparagus and carrots not good. I'm not a big fan of vegies anyway but I eat them. Throwing most of yours away.

Date of experience: May 25, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your feedback, Thomas! I'm very sorry to hear about your experience with our vegetables. I have passed your feedback along to our R&D Team for further review!

New Jersey
1 review
2 helpful votes
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Test
May 27, 2017

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Date of experience: May 25, 2017
Arkansas
1 review
0 helpful votes
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Good stuff
May 27, 2017

We enjoy most of the dishes we get, and having it delivered is expensive but easy. Wish the menu was larger.

Date of experience: May 24, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review and feedback, Terri. As we continue to grow we are working to expand our menu and variety!

Texas
2 reviews
0 helpful votes
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Great meals, No clean-up
May 27, 2017

I have been very satisfied with the Freshly program. The meals have been very tasty and have helped me take control of my diet.
I have shared with my friends how much I like the program and several have signed up. They have reported back that they too like the food.

Date of experience: May 24, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Charles! I'm happy to hear that you and your friends have enjoyed the meals!

Oklahoma
1 review
2 helpful votes
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Try it, you won't regret it.
May 26, 2017

Coooking a meal for one is almost impossible, this makes it easy. This is great especially when you are calorie watching.

Date of experience: May 24, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Tyler!

Washington
3 reviews
0 helpful votes
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Delightful
May 26, 2017

I love Freshly... it provides beautifully and thoughtfully prepared meals for half of my week's needs, leaving me lots of free time but lots of satisfaction.

Date of experience: May 24, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Wanda! I'm happy to hear that Freshly has been a time saver for you!

Tennessee
1 review
2 helpful votes
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I love the convenience of having these warm and filling meals for lunch at work without the hassle of meal prep during the week. The only thing i dislike is that meals are automatically ordered for me if I forget to place an order by Saturday. If I forget to order I don't like being automatically charged and given meals I didn't pick.

Date of experience: May 24, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Leah! I appreciate your feedback regarding our deadlines. You can always select to edit or skip your orders up to three weeks in advance in your Meal Planner!

New York
2 reviews
1 helpful vote
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Smih
May 26, 2017

Love the meals, perfect portion size. Wish there was more of a variety to choose from. Perfect for the microwave.

Date of experience: May 23, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review and feedback, Ruth! I can assure you that we are working to increase our meal variety as we continue to grow.

New Jersey
1 review
1 helpful vote
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Love freshly
May 26, 2017

I have been beyond satisfied with all my meals. My husband loves them! It soo nice that they are low calorie and healthy.

Date of experience: May 23, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Allison!

Oklahoma
1 review
0 helpful votes
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The meals are very good flavor and filling MEals, delivered fresh amd timely, wish there was a meat portion with the egg breakfasts. But other than that I really enjoy the ease and flavor

Date of experience: May 23, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Cheryl! I'm happy to hear that you have been enjoying the meals. It sounds like our Homestyle Breakfast Platter will be a great meal choice for you!

Tennessee
1 review
0 helpful votes
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Dinner with ease
May 26, 2017

I'm loving Freshly. After a long day I work, I don't have to come home and figure out what to cook for dinner. I also don't buy a bunch of groceries that wind up going bad before I can use them. Love the different menu options and how it new options rotate in periodically. Everything I have had has been really good and it's super affordable. I highly recommend Freshly.

Date of experience: May 23, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Joe! I'm happy to hear that you have been enjoying the meals.

California
1 review
1 helpful vote
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Yummy
May 23, 2017

I have ordered my meals and did not receive yet, but my co-worker has shared hers with me for the last two days. Yesterday the peppercorn steak and was delicious. Today we had buffalo chicken breast with loaded cauliflower, also wonderful. The split meals with a healthy salad is perfect. I am very please with the great taste and the ease.

Date of experience: May 23, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Ann! I hope you enjoy all of your meals!

Georgia
2 reviews
1 helpful vote
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This meal plan is perfect for working couples who don't have time to grocery shop after work, get home, spend 45 minutes to an hour preparing a high-quality, healthy, tasty meal, and ultimately end up eating at 8:30 or 9:00 pm. The food is literally ready in a few minutes and is better tasting than what we can make if we had the time. I highly recommend trying it; the website is also very easy to navigate, edit meals, skip weeks or pause the account.

Date of experience: May 23, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Keith! I'm happy to hear that you have been enjoying the meals and service!

Illinois
1 review
1 helpful vote
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Convenient and Delicious
May 23, 2017

My husband and I are very health conscious and generally love to cook. Recently are schedules have been bringing us home later. Freshly is perfect for those days! The flavors and quality of ingredients is fantastic. I also like that we can conveniently skip deliveries when we want and that orders can be customized to suit our preferences.

Date of experience: May 23, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Celeste! I'm glad Freshly has fit well into your busy schedule!

Texas
1 review
1 helpful vote
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Review
May 23, 2017

The meals are very tasty and satisfying. It fills us up. It would be great to have more seafood meals.

Date of experience: May 23, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Lisa! I appreciate your feedback regarding our menu. We have a brand new seafood meal, New England-Style Cod, joining the menu on June 11th. We're working to add even more variety as we continue to grow!

Georgia
1 review
0 helpful votes
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Super Good!
May 22, 2017

I Love the food for the most part by I do wish it were a little cheaper. It is getting hard for me to afford.

Date of experience: May 22, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Karen! I appreciate your feedback as well. You can always take advantage of our Friend Referral program, to continue to receive lower prices on your weekly order. For every friend who joins you will receive a $20 discount code for your next order!

Texas
1 review
0 helpful votes
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Fast and convenient
May 22, 2017

Love the compact packaging, and the food is quite tasty. If one adds a salad or one other side dish, the meal is plenty. Without a little something extra, it's just not quite enough food.

Date of experience: May 22, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Linda! I appreciate your feedback regarding our portions, and I will be sure to pass it along to our R&D Team for further review.

Illinois
1 review
0 helpful votes
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Happy and healthy
May 22, 2017

We've been more than pleased with every dish! It's easy, affordable and healthy, with tons on menu choices.

Date of experience: May 22, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Kara!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States