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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Jess was super helpful and responsive in assisting me with a delivery issue. Excellent customer service!
Keri, I will listen to the word excellent as often as anyone wants to use it to describe the customer service they received! Today, Jess was of assistance, and I will thank her! But, I also want to thank you for sharing today!
Had a great chat session, the auto chat got me right to a live person that answered my questions quickly and was super nice to deal with!
JD, sounds like an A+ type of interaction! Bot to a friendly human, issue resolved quickly -- and, most importantly, JD is happy!
App wasn't working so I decided to try the chat and everything was taken care of very quickly! Thanks!
I'm sad to hear of any app issues today! Maybe our app was being persnickety, but it sounds like one of our human friends was there to help! Thank you for sharing your 5-star review with us today, Bryce!
The experience was amazing and quick. Diana S. Helped me she was usefully.
Can't wait to try the new meals
Hamoud, welcome to Freshly and I hope you enjoy your meals! If anything, I always want our customer service to be professional, quick, and kind! It sounds like Diana did well! And, thank you for being a kind soul to review her today!
Amy helped us as we recently came over from Factor. She was so helpful. Our ideal delivery day is Tuesday but we are on a Thursday schedule. That's a difficult day for both of us as far as our work schedules. Amy changed the day to Tuesday for us. Grateful. Really. Excellent customer service.
Michael, I'm thrilled to say WELCOME to Freshly! I'm so glad that you're letting us cook for you and I hope we do not disappoint! As for Amy -- she's truly wonderful! Thank you for your kind review and positive spirit!
Very quick and easy cancellation.
Food was mostly good. Just too expensive to continue.
Sabine, thank you for your honest review and I'll be sure to share it with our chefs and team! We do appreciate all feedback -- positive or negative -- as we need to hear from our Freshly family members to cater to their interests and needs. Thank you!
I needed quick advice and direction. She was polite and direct to the point. But fan of Mary F. She is knowledgeable and easy to talk to.
Chris, we have something in common -- I'm a big fan of Mary, too! Thank you for your extremely kind words!
Excellent help from August in resolving issues and changing addresses.
Ricky, thank you for the stellar review of August! From one classy customer service rep to a classy Freshly family member -- thank you!
I needed to cancel current order for the week & Mary F was prompt with her response and resolving my issue. Really appreciated it. Thank you!
And you are most welcome, Chanel! Mary is one of my faves, and I was happy to hear she was rock solid in assisting you today! Thank you for sharing your experience!
Great experience i dont have anything more to say she did a good job
Kathleen - that's all you need to say! I loved your review! Thank you!
I had recently moved, and completely forgot to update my Freshly delivery address. Nikki made it super easy to update the delivery address so I still got my delicious meals on time, and she was very friendly! Thanks, Nikki!
Meg, this is great to hear! Obviously, neither of us want your meals to be delivered to an old address -- that would be such a waste of wonderful meals! Thank you for your positivity, and I can guarantee you that Nikki took great pride in assisting you! Thank you for sharing your experience with us today!
Very good so patient and very helpful can you have her call me back at her earliest convenience please I couldn't complete my order due to my husband's interruptions
Rosa, I'm so sad to hear you hadn't completed your order on your end. I'm not sure from this review who assisted you, but you can always reach out to us via chat, email... or you can certainly call us at 844-373-7459. I hope this helps!
Ivy was okay efficient and very helpful! Great experience!
We all cheer for Ivy and Kaitlin! I so appreciate that Ivy helped you and I'm very thankful that you took your time to review Ivy! Thank you, thank you!
Was having difficulty completing my request online and Jess was excellent in helping me solve my needs. Thank you!
I see that Jess has done it again -- providing excellent customer service, that is! Tricia, thank you for your kind words and, just as importantly, being a Freshly family member! Rest assured, I will share your review with a very thankful Jess!
I'm new to freshly and I had initially reached out to canceled my subscription. However as a result of Jess' outstanding customer service I've decided to keep my subscription.
She was very understanding and provided me with all the information I needed to manage my subscriptions and future deliveries. She even offered to manage my future deliveries on my behalf without me asking. Going above and beyond.
This is what exceptional customer service looks like. Thanks again Jess!
Joseph, I'm glad you're back in the fold! Jess is a true customer service rock star and it sounds as though she provided exemplary service to you! I want to thank her and you -- a wonderful review to be sure!
Diana S quickly helped me get my account cancelled and refunded my current week. I was struggling with the page not loading in the app and the customer service chat was very easy.
Melissa, I'm disappointed you had some app issues, but it sounds like Diana hopped on her steed and came in to rescue the day! I'm glad we got you satisfactorily taken care of, and I thank you for your recognition of Diana today! Thank you, again!
Finally I was able to straighten out that I had two accounts *******170. Amy verified that now *******@gmail.com had been cancelled as I could not use it. Now the Current one is *******@gmail.com and active. Also I had received an order on Friday and another on Sat. Which one order was credited. At the same time I had asked for last Friday's order to be cancelled and I received the order which she has credited tonight. I had to give this order to a friend as not enough room in my small refrigerator. Amy did a wonderful job and I told her HOW MUCH I ENJOY THE FOOD - so easy!
Sandra, oh no, it looks like an unintended creation of a second subscription! Thank goodness you reached out to Amy and she got you all squared away. I love that you're loving your meals, but you're probably not needing two subscriptions -- just my guess! Thank you very much for your kind review, and I hope you keep enjoying the service and your meals!
Diana s was very helpful. I needed to find my account and make changes to my meal selection for the week.
Another gold-banner day for Diana! Thank you, Edward! More importantly, I'm just so very happy that we were able to assist you and put a smile on your face! Thank you very much for your kind review, Edward!
Wrong items in my delivery - Mary F was able to refund my order.
Oh no, Rajeev! I want to thank you for your patience and understanding! While disappointing, I'm proud of Mary and her ability to get you assisted to your satisfaction. Thank you.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Linda is there anything better than 100% -- I think not! Thank you, thank you! We were very happy to assist you!