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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great taste, BIG Portions
February 13, 2016

Food taste really good, Big portions! Arrived in time

Date of experience: February 10, 2016
Colorado
1 review
2 helpful votes
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SO MUCH SODIUM!
February 12, 2016

I didn't even realize the high sodium levels until I introduced my Mom to Freshly. My jaw literally dropped. That being said, the food is so so. Some are definitely tastier than others. One of my orders was delivered frozen. It took over a day in the fridge to defrost. Cook times were increased which made for extremely rubbery omelets. My favorite is the Coconut salmon with kale and bokchoy. I just received my order of 9 meals and I included some new ones that I haven't tried yet. So far I have lost a few pounds but I walk 10 miles a day. I'm assuming if the sodium levels weren't so extreme I may have better results. There was one dish that was 100% indelible. I can't remember the name because I threw it away so quickly but it was a chicken dish. All in all, 3 stars is fair. I'm going to finish up my last 9 meals meals and see if I will order again. The sodium just kills it for me.

Date of experience: February 9, 2016
Jashana C. — Freshly Rep
over a year old

HI Carly! I wrote a private message a few days ago, but I think sometimes they get filtered to spam/junk folders, so I wanted to reiterate the message here just in case for you!: D

Regarding the sodium, I'm not sure if you are referring to an older order or a more recent order, but I know that over the last week-week and a half we changed the portions from "1 serving" to "1.5 servings" and in the process the nutritional information got a little bit screwed up, particularly the sodium content. So if it was an order from this week that would certainly explain it. I know that the Coconut Lime Salmon in particular stated something crazy like 1,900 mg of sodium! Which is definitely not true.:-)

I'm very sorry to hear that you had an order arrive frozen! That should never be the case (we don't freeze them here), but of course sometimes temperatures can drop lower than anticipated and freeze things during transit. We definitely would have refunded you for that FLEX 6 delivery had we known! So I just went ahead and credited your next active week on the new FLEX 9 you ordered by $69.

I also added an additional $11 credit for that one particular dish you mentioned that you found completely inedible. Per our Customer Satisfaction Guarantee we are always happy to credit/refund for any meals you cannot eat or are generally unhappy with.

Thank you so much for your feedback!

California
1 review
1 helpful vote
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A 5-Star Experience
February 12, 2016

My husband and I work long hours. Freshly has become a welcome part of our lives. We look forward to our weekly Tuesday delivery and not having to worry about what's for dinner the rest of the week. We actually save money with Freshly, dining in instead of out. The portions are ample and absolutely delicious.

Date of experience: February 9, 2016
California
1 review
4 helpful votes
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It is awkward to navigate and difficult to change orders to plan ahead on shipments. Some weeks, I would like skip. In fact that option is only available on my desktop and not my mobile.

Date of experience: February 9, 2016
Jashana C. — Freshly Rep
over a year old

I'm glad we were able to get this taken care of! :D Apologies again for the website issues--we're very anxious to get the new My Account page up & running for our customers!

Minnesota
1 review
1 helpful vote
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Delicious, filling, variety, healthy
February 12, 2016

I am just finishing my first week of the Fit plan so I've had about 18 meals so far, all delicious, totally filling (too much in some cases), fabulous variety and between 350 - 500 calories each (with a few outliers). I initially signed up for the Fit plan because I couldn't get out of my holiday/vacation eating mindset and needed to get back to 3 healthy meals a day - this has been the perfect kick start. I just downgraded to "12 meals a week" plan only because I'm going to be eating out a few times this week and I'm going to try to save a few more calories by eating a lighter breakfast or protein shake, but I may return to the Fit plan because it's gone so well this week. Freshly had just changed their packaging the week I started so it was nice to see a change from styrofoam and bulky ice packs to all biodegradable, recyclable and water soluble packing products. My only grievance is that it is nearly impossible to remove the plastic top from the tray (like you would on a normal frozen or pre-packaged vacuum sealed meal), not a big deal at all, but just means I have to have a knife handy to cut it away from the container and I usually get a little sauce on my fingers in the process. Very pleased, hope it continues!

Date of experience: February 9, 2016
California
3 reviews
3 helpful votes
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Absolutely Deeelicious!
February 12, 2016

After I received my box, my first thought was, eh fresh, frozen - I could buy frozen food at the store. No no no no!... HUGE difference... every meal I've had has been deeeelicious and filling. All I need to add is a green salad and dessert. This kind of food you are not going to find at the supermarket, I've tried. I feel they gave me their best. I'm definitely a permanent customer now.

Date of experience: February 9, 2016
Illinois
1 review
3 helpful votes
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Unsatisfactory first order delivery
February 8, 2016

I was very excited to receive my first order which was scheduled for Friday January 29th. I waited all day and was very frustrated by 6 pm when my order
Had NOT arrived. I made dinner for my son and husband, and at 7 pm STILL
NO FRESHLY FOOD! Around 7:20pm I thought I heard a truck in the front yard, but no one rang the door bell or knocked on the door so I went on with my business. My husband had me check on the front porch for our package and there it was, at 7:30 I found it, too late to eat and ON TRAC never let us know they delivered it until I checked my email. They should at least ring the door bell,
Like UPS does even if no signature is required. Just a suggestion for the future.

Date of experience: February 5, 2016
Jashana C. — Freshly Rep
over a year old

Hello Caroline--we're very sorry to hear that you were inconvenienced! Both carriers that we use (OnTrac and FedEx) will leave packages without a signature required and while some drivers may knock or ring a doorbell, most just leave the package. They both also give us a delivery window of between 9am and 9pm--we definitely wish we could guarantee a more succinct delivery window! Working with third party carriers does limit our control over the delivery once the package leaves us, but rest assured that if there are ever any major issues (delivery failure, etc.) we will do whatever we can to resolve it for you, the customer.:-)

Arizona
1 review
2 helpful votes
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Great fresh organic food service!
February 6, 2016

My husband and I have recently joined Freshly.com no recieve 9 of the pre-prepared meals, all you have to do is microwave them! Since it's just the two of us, and I really prefer to just cook for a crowd, and we've gotten tired of eating out or brining in food, We find it's just so much easier just to pop a meal in the microwave after work.

The food tastes fantastic! We haven't had a dinner or lunch we haven't liked so far!
My husband says we are also saving money! You can change your order weekly if you like and skip weeks.

Try them for 6 days, I think you'll like them. If not you can cancel the service no problem.

Date of experience: February 2, 2016
California
1 review
1 helpful vote
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We decided to try out Freshly because we had a "half-price for first delivery with no commitment" offer. A couple of the things we got were a little disappointing -- the flavors of the Moroccan Chicken were good but the sauce texture was a little off-putting, and with the Pecan Pesto Chicken, the pesto and quinoa were just a bit bland (although the squash side was really quite good) -- but the other four dishes, especially the Chicken Parm and the Mustard Pork Chop, were_very_ good, and even the disappointing ones were about as good as frozen fare you might get at Whole Foods (Amy's, Saffron Road, etc). And the portion sizes are good. We're going to continue our subscription at least another few weeks, and see how having these around, and reducing our store purchases of meals, works out... The "flex 6" option, which works out to each of us having a box meal (for either breakfast, lunch, or dinner) three times a week, is about right compared to how often we want that kind of convenience, vs how often we either cook or eat out.

Date of experience: February 1, 2016
Arizona
1 review
1 helpful vote
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Pleasantly surprised!
February 3, 2016

For the price of the service, we thought we had to give Freshly a try and see if we could save ourselves some time a few days a week with a prepared meal. We didn't really know what to expect. The meals were delivered perfectly packaged and a day early! We each ordered 3 meals and LOVED each one! Without hesitation, we ordered a second week! I was happy to see new meal options already added in after the first week for variation. I am really happy to have found this service! I feel like I have my own personal chef! Thank you, Freshly!

Date of experience: January 31, 2016
Arizona
1 review
0 helpful votes
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Great recipes - live long and prosper
February 1, 2016

Great mix of different recipes. Loved the salmon and steak meals. So easy. If you compare this to what it would cost you in terms of time to prepare the meals, this can be cheaper, depending on how you value your time.

I feel like an athlete, just be eating right and doing 5 miles walking (mininum) and 20 mins of exercise a day. I could be a spokesperson for freshly...

Date of experience: January 29, 2016
Jashana C. — Freshly Rep
over a year old

Thank you for the kind words! We truly appreciate it and are so glad you're enjoying the service!

Washington
1 review
2 helpful votes
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First meal not great
January 30, 2016

I was really excited to order these, my husband has been working late and I thought it would be great for us to have ready made meals. Had the Peppercorn Steak and it was not great, too much sauce, the green beans were way overcooked, almost hollow. I am disappointed. These aren't much better than a lean cuisine.

Date of experience: January 27, 2016
Jashana C. — Freshly Rep
over a year old

Hi Shanyn--thank you for the feedback! I messaged you privately a few days ago, but just in case you didn't get that message here is what I sent:

Of course, I'm sorry to hear that you didn't enjoy that first meal. Have you had a chance to try any others yet?

Once you try the rest of them out, let me know how many you were not happy with (even if it's all of them!). We would LOVE it if everyone enjoyed the meals, but of course we understand that food is pretty subjective, which is why we have our 100% Customer Satisfaction Guarantee. Let us know that you are dissatisfied within 7 days (of eating meals) and we're happy to reimburse. :)

California
1 review
0 helpful votes
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Great Food, Healthy, and Tasty!
January 29, 2016

I have been looking for a food service and happened upon Freshly and am very pleased with it! The food is healthy and tastes GREAT! There are no shipping charges and you and change your meals each week or change your service! I am very happy so far! It makes meal planning easier!

Date of experience: January 26, 2016
Colorado
1 review
1 helpful vote
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I was so excited when I found this service. Having to cook gluten free for myself as a busy working Mom, this seemed like the answer to my prayers. The first week's meals arrived without issue, except 1 of the 6 meals was open and spilled inside the box. I called and they quickly promised to credit my next shipment for that meal. The following week I was excited for my meals to arrive, but they didn't. The following week, same thing--they skipped 2 weeks without reason. I then received an email saying they shipped last Friday, but when tracked, they won't arrive until this Wednesday (5 days later). I then called and was told after 5 days in transit, the meals will be spoiled. They promised to send a new shipment. It is now 20 days since my last delivery, even though I signed up for weekly service. I'm so confused! I'd love this program, if the delivery and reliability issues could just get fixed! Also, their website is frustrating and lacking account information (like what exact meals shipped, and when). Hoping they iron out these kinks so I can continue to use!

Date of experience: January 26, 2016
Jashana C. — Freshly Rep
over a year old

I messaged you earlier this week and just want to be sure you get it!:)

It's so frustrating to us when these things happen; I assure you that on the customer service end it's our goal to give our customers the best experience possible. Unfortunately the website we've been working with, as you noted, is a bit... lacking! In the next month or so we are going to be launching our brand new website (custom built for us!) which should alleviate many (hopefully all!) of those kinds of issues--both with the account information (or lack thereof) as well as the technical issues which it sounds like you experienced, hence the week being skipped for no apparent reason.

When I went to check out your account to see if there was something I could do, I was happy to see that Ramon got an order scheduled for you this week, free of charge.:)

I also went ahead and credited your next active week on your regular subscription by 25%--so the next charge you'll have will be $51.75 instead of the full $69.: D

Thank you for the feedback! I'm glad that you're enjoying the meals. :)

California
1 review
0 helpful votes
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Awesome!
January 28, 2016

Much better that I expected, great quality with the exception of the pasta. Perfect for those with little time or just want a good quality meal to pop into the microwave and go. Even better for the retired or like myself, disabled.

Date of experience: January 25, 2016
California
1 review
3 helpful votes
Follow So N.
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Terrible
January 24, 2016

This food is a larger portion serving of airplane food-terrible. We took delivery on Tuesday and have already cancelled. Rubbery omelettes, undercooked proteins, overcooked/rubbery veggies, and oh, by the way, you receive the food frozen. The food is packaged in heavy duty styrofoam packing with ice packs and the food itself is in plastic TV dinner trays they need to be microwaved (the plastic wrap on top of the TV dinner tray is nearly impossible to take off. You need scissors. Do yourself a favor and get some healthy TV dinners from whole foods if you're looking for convenience, or get a higher priced but higher value meal plan. Freshly, according to their customer service reps, uses factory farmed meats and conventional veggies and produce, so you're not doing yourself any favors by eating this: you're just eating less because the food is really not appetizing at all,

Date of experience: January 21, 2016
Jashana C. — Freshly Rep
over a year old

We're very sorry to hear that your meals arrived frozen! They definitely should not have arrived in that condition. If you have not already reached out to the Customer Experience team via email for a reimbursement, please reply to the private message I sent you a few days ago. We will be happy to resolve this for you!

Oregon
1 review
0 helpful votes
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Thanks for response
January 17, 2016

Thanks for speedy response. I hope you keep going to improve your product and I keep getting to enjoy these fresh, healthy and GREAT Tasting meals.

Date of experience: January 13, 2016
Jashana C. — Freshly Rep
over a year old

Our apologies again for that opened meal! I'm glad we were able to get it resolved with the credit, though.:-)

We thank you for your continued business as well!

Colorado
1 review
0 helpful votes
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Quick, quality and large portions
January 9, 2016

I was pleasantly surprised by the food on the quality, tastiness and freshness.
I honestly was not expecting it to be great. I love that it's gluten free, because if I had to buy and do it myself, most likely I wouldn't do it.

Portions are ample and probably a great for men, but if you are trying to lose weight, you could even consider dividing it in half and save the other portion for later in the day.

Date of experience: January 6, 2016
Jashana C. — Freshly Rep
over a year old

We're so glad you've enjoyed the service! :)

California
1 review
1 helpful vote
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Good stuff
December 24, 2015

These guys are easy to use, and delicious. We done at least five or six other food delivery services and this may be the best one. Good portions for the price as well.

Date of experience: December 21, 2015
Jashana C. — Freshly Rep
over a year old

We're so glad you've been enjoying the service! Thank you for the kind words!

Texas
1 review
1 helpful vote
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Great Food Great Price
December 17, 2015

Title explains it all. My only tiny issue is the meal packaging require scissors or a knife to open, but I'm sure its too make sure the meals do bust open during shipment. So, I'm not bothered by it.

The quality of the food is excellent!

Date of experience: December 14, 2015

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States