FreshlyReviews 7,505

My mom, who is 90, lives with me and my husband (who actually lives in LA during the week and drives south for 2 hours to come home for weekends). I was in Maryland recently and bought these meals so my mom would not need to cook for the few days I was away, and they were great! I had one myself when I got back home (pork chop with sweet potato hash) and it was very good. Not only was the food good, but a 90-year old was able to manage the packaging which was an additional plus. So, that made all of us happy! Thank you for taking the time to consider these details - it makes a difference.

This company is UNETHICAL. They charged me for second delivery within 24 hours of receiving the trial order, before I've even had a chance to try the food. I would not have minded if the food was edible. I ordered all seafood dishes. They all smelled RANCID we ended up throwing away most of it. It's worse than frozen food you would get from a grocery store. Contacted the company the following day and they REFUSED to make any adjustments or refund my money. I will be filing complaints with the BBB, and state consumer protection.

All the positive reviews on this site by first time reviewers all on same days are highly doubtful as legitimate reviews.

This concept may sound nice and convenient, but PLEASE think about what you are doing and why. First of all, the food is in plastic packaging just like any frozen dinner. Second, it tastes no better than a standard frozen dinner. Yes, the ingredients may be healthier, but look at the next point. I ordered SIX meals. They came in a huge 2' x 2' x 2' box filled with cold packs and an enormous amount of insulation. The packaging alone is about 15 pounds. AND THAT WAS ONLY FOR 6 MEALS! Think of all the waste that would be generated if everyone used this service. Are people really that lazy that they need to have sub-par food delivered to their door in packaging that would overfill their curbside garbage can? Ridiculous. I'm appalled by this company. I hope there are people who are more concerned about limiting landfill overcrowding than they are about a small bit of "convenience."

I signed up because one of my coworker's loves the service. My first weeks order was an entire day late, they claim they give you tracking info, but it just links to their site with "your order has shipped" and no actual information.

When I realized my order was late on Thursday, I hopped online to make sure I wasn't going to be charged for my second week before I even got to try the food. It said I had until Sunday to make changes. My food arrived on Friday (a day late) while i was at work. And they charged me at 5pm on Friday, before I had even gotten home to TRY their food, and 2 days before the promised day to make changes (Sunday). Their phone customer service is only 9-3 M-F, which was useless. And when I emailed they didn't seem to care that they charged me without telling me. They basically told me I'm SOL. The food wasn't even that good.

I would have cancelled before Sunday, if I had gotten the chance. I certainly am not okay with paying $55 for it. And I don't want to do business with a company that cares so little about customer service. Shady. And since they did not inform me that they were charging me Friday, I consider it a fraudulent charge. You can't just take money from people's accounts whenever you please.

UPDATE: I appreciate that they are aware of their shipping tracking issues. Aside from the fact that their shipping is TERRIBLE since everyone I have talked to seems to have issues. Also the policy in their terms about refunding you if the shipment is late, is false.

As for the charge. I still have not gotten a refund, and the meals that the charge was FOR, did not ship. They should have shipped yesterday, to arrive tomorrow. So they took my money and have not even sent the product it was supposed to pay for. Yet they refuse to give me my money back either. This company is shady AF.

I never write reviews, but this experience has been so shockingly awful that I could not, in good conscience, allow others to go through what I did without warning.

I saw the add for Freshly on Facebook and ordered my first 6 meals for $30. Five bucks a meal, sounds pretty good, right? As others have mentioned here, they WILL charge you for an ongoing subscription if you do not pause it right away. Since that scam has been around since the digital age, I paused it right away and did not get hit with the recurring charge. I had no idea it would get so much worse.

The expected delivery date came and went, and the website said my meals had been delivered when I logged in. Clearly, they had not, so I emailed their "support" email address the next day because they have NO phone number ANYWHERE on their website. Huge red flag.

Colin, "my friend at Freshly", replied to my email several hours later saying that while the order was delayed, the meals are actually good for two days plus twelve hours, so they'll be safe to eat when they do get here a day late. And since they'll still be good to eat, he's not able to give me a full refund, but he can do 50%, and would that be okay?

I said I did want the partial refund, but what kind of company refuses to refund a dissatisfied FIRST TIME customer a whopping $15? Talk about word-of-mouth suicide. I also found it disgusting that these meals that are supposed to be "fresh" but are A-OKAY to be consumed by humans 60 hours later. Vomit.

THE WORST PART OF ALL: It is now 7:30 PM on the day AFTER they were supposed to arrive, and the meals are still not here. Using the tracking information that "my friend at Freshly" gave me, I see that they have been in my city since yesterday morning. No delivery, and no anticipated time of delivery. I now have to leave for the weekend, so I will not be eating any of the meals.

By law: "If the seller is unable to ship within the promised time, it must notify you, give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date. The seller also must give you some way to exercise the cancellation option for free."

Freshly did exactly NONE of these things. They are breaking the law with their predatory tactics. It's shameful. This company is run by dishonest thieves who use trickery and deceptive marketing to reel in unassuming, busy people just looking for a healthy, convenient meal. Not only do they not care about their customers in the slightest, but they are willing to atomic bomb potential relationships with customers to save $15. What does that tell you?

Two words: STAY AWAY!

Awful. I ordered and received email that meals would arrive on June 2nd. They never came. I had no food in the house and a small baby. Customer service did not respond to my emails. Because I had received confirmation the day before stating that my meals WOULD arrive by June 1st, I kept checking our doorstep. I was hungry, but did not send my husband out to the store because I figured they were just late. FINALLY at 9pm he left to get me food. This morning - nothing on the doorstep and still no response from customer service. Called and spoke to JASHAUNA. She said they "should be" here today. Told her I DID NOT WANT MEALS AND WOULD SEND BACK> She told me I'm sorry I cannot issue you a refund. What kind of company does that? DONE.

All that I have to do is whip up a quick side salad for my husband and me in addition to our Freshly entree, and we have a complete meal! Sure beats all of the slicing and dicing I have to do for meal prep with those OTHER food delivery companies! They tell you it takes no more than 30min to fix their meals... 90min later dinner is on the table... no thank you. I LOVE FRESHLY:-)

I had low expectations as we had tried a healthy prepared food place that was local a few months back and the food was bland and over peppered at the same time. To my shock when we ate our first meal (Paleo Almond Chicken) we were blown away with how fresh and delicious the food tasted. The price is also a bonus, at just over $10/meal it is well worth every penny to get a healthy, fresh, good tasting meal delivered to our door.

I tried out freshly because it seemed interesting and the ad attracted me with a promotional rate of $30 dollars. I ordered the food, and by the time I ate 1 meal (1 day later) I had a "fresh" charge on my card for $62 or $63 dollars. I knew it was a subscription service but I did not anticipate a promotion would be processed in this fashion, or the company would literally expect you to select more meals after trying one or possibly 2 meals from them before charging you again. I contacted customer service immediately the day I identified the charge and received a response saying they were unable to stop the order from shipping, or refund the charge. That is unbelievable and unacceptable, so I wrote again. This customer service representative told me there would be no refund, do not ship the food back, as it would be spoiled, and I should share the food with my friends and family as opposed to sending the food back to them. Incredible.

Three of the six meals were enjoyable. One of the first meals I ate was a citrus salmon. Absolutely disgusting. Unfortunately I ordered two of these initially because I assumed it would be delicious. Never assume. I drown the salmon in bbq sauce and ate it anyways. The kimchi was extremely spicy and not good at all--actually it was quite bad. The salmon dishes were extremely dry and chewy, as one of my selections was a salmon dish with chimichurri. The chimichurri was good but the salmon was awful. So three of six meals were barely edible, while 3 were tasty.

Keep in mind I am being charged for another round of these meals. So I will receive three good meals and three bad meals. People have to demand better from these businesses that do not have any customer service number to call, especially if their customer service is slow to respond and does not have any flexibility or power to stop a shipment. I would have tried some other non-fish dishes if they took care of my situation like a reputable company, but unfortunately they shirked my concerns and refused to refund my money. They also wasted my time. I would not bother with this--the grocery store frozen section is right around the corner and does not require a weekly commitment. May be decent for people living in HUGE cities with no car.

My husband and I tried the 6 meals for $30.00 for the week. We did not care for the food we thought some of the meals were plain bad. The meat/fish would over cook or the vegetables would be under cooked. We received the meals this Friday and we canceled the subscription today but were billed already on May 29th. (Holiday Weekend) They would not refund the money for the order that had not shipped out yet and that we thought was a trial. The contract is very misleading! I would not recommend signing up!

The thought of eating healthy pre-made meals conjures up images of all those frozen diet meals I've eaten over they years that have the consistency and taste of cardboard (No, I have not actually eaten cardboard before, but I have a good idea it would taste like frozen diet food). Freshly is in the process of wiping out that memory completely! I am only on my second box, so some of the jury is still out, but everything I have eaten thus far is absolutely delicious! The food is cooked to perfection, well seasoned, fresh and tastes great! I look forward to my Wednesday boxes! Oh yeah, hubby and 15 year old son like them too!