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Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I give Freshly 5 stars. It is so nice to come home from work and know that a delicious dinner is only 2 minutes away. I fixed a quick salad and had a complete meal. The dinner is fresh and very tasty. There are so many different meals to choose from it was hard to pick. But I really enjoyed each meal I received.
Wow, I did not expect these meals to be this good! Everything I've had so far has been very tasty, I'm looking forward to the weeks ahead. It's so great to come home and not have to think about cooking, or to just grab a lunch to take to work. So glad I found Freshly!
I have celiac disease and just love your meals. Very flavorful and things I don't normally cook with. Just the right portion. Love. Love. Love Freshly
The meals are incredibly overpriced and under sized. The beef provincial had thin, tasty strips of beef but the mashed potatoes had the texture of what I can only imagine baby food consists of and actually made me gag, leaving me with 1/3 of an actual dinner for what could have gotten me a chipotle burrito with chips, guac and a drink. Most the meals were decent but not for the price by any stretch. Also from a company standpoint, I tried to cancel my subscription before going on vacation but apparently I missed the deadline by AN HOUR so without any warning that I would receive another week's worth of meals, it shows up on my door as I'm walking out to leave for a month and I'm charged the full price. I tried to explain to customer service and they just blew me off and said I missed the deadline, no refunds.
I WAS TOTAL SURPRISED AT THE TASTE OF ALL THE FOODS SO FAR. THEY ACTUALLY HAD FAVORER. I MADE UP MY MINE TO TRY ALL THE VEGEABLES (EVEN THOUGH I USUALLY DON"T CARE FOR THEM) I ACTUALLY ATE THING AND LIKED THEM. I WILL BE ORDERING AGAIN
My only problem with this very delicious food is that the package is very hard to open.
Easy to order. Great prices. Shipped on time and in a great box which kept the meals nice and cold. Most meals were very good.
My delivery was delivered as promised. The food was cold packaged and in good shape. As a picky eater who doesn't normally like vegetables, these meals are delicious. They're a great portion size and easy to cook. My only complaint is the film that covers the meals. They're hard to peel off.
I was a little concerned about the taste and the nutrition of the meals but after my first try, I was impressed. The meals were good without tasting salty. Tasted like you'd cook it yourself. If you wonder what to eat or no time to prepare a meal but still need it to be fairly healthy, this was perfect. Quick, easy and not to mention the tastiest by far.
The website and process is very user-friendly. I save time on shopping, cooking, and cleaning. It more than pays for itself with the extra time I have today. The meals are well prepared with high quality ingredients. There were no damages or issue with presentation from the shipping process. This is the first time that I have had my expectations exceeded by a company in a very long time. That is a refreshing experience. I am a happy customer!
I was really excited to try Freshly after trying other food delivery systems, it was nice to find one that was low carb and low maintenance having the food already prepared for you! Diabetes runs in my family and after the recommendation from my doctor I started a no added sugar/low carb diet. I trusted what the website said "no added sugar, low glycemic carbohydrates" so I ordered six meals. It was after I placed the ordered that I did my research, which I should've done from the beginning so that's my fault, and discovered my idea of low carb must be very different than Freshly's. I only found 2 out of all the dinner meals offered to be less than 20 carbs, and one meal even getting into the 50+ range?! As well as others being up in the 30-40 carbs. Yes most meals are in the 20-25 range but to me anything over 10-15 carbs per meal is not low carb. I will say as far as taste all the meals that I have tried so far have tasted great, I have read other reviews that say the food was not edible and that simply isn't true in my case all the meals that I have tried so far have been very good. I won't be ordering any future meals because of the high carb count on most meals and find it pretty disappointing that the website claims to be low carb which in fact in my opinion they are not.
Thank you for your feedback! We do currently have more meals that can have a higher carb-count--typically low-glycemic--but we are working to add more truly low-carb options in the coming months.:-)
I didn't love everything, but I'm a picky eater. I wish the almond chicken had the almonds (or just an addition) on the side so they don't get soggy when you cook it. I'd love a little crunch.
As for the rest I liked some more than others but overall they're very good. I'll try it again. The convenience is awesome and to have something that's not filled with preservatives and fat is GREAT.
Like seriously each meal was awesome and very flavorful. I am a pick eater when it comes to healthy choices and I'm in the process of learning to cook more healthy meals with lots of flavor. It has been 3 weeks since I started my weight lost journey and I have lost a total of 6 inches so far! Thanks to working out but more importantly what I feed my body. Freshly is used as a substitute when I'm too tired, behind on preparation and on the go meals. You just can't go wrong! If I was rich and not a recent graduate student I would most definitely invest. However, I will continue to purchase meals from Freshly.
I'm really loving your service... but I can't justify spending the same amount of money for a breakfast as I would for a dinner.
Would you consider counting two breakfast for one lunch/dinner?
Another issue is the plastic film on the container... it's not so easy to open... really quite messy. Would love if it peeled back and could be removed in one step.
Also... have had to make a choice between mutilated veggies or a warm protein. If there were more veggies... it would give more time for the meat to cook through before they turn to mush.
I am loving the flavors and seasoning. I never add salt and typically I do on packaged meals. Bravo to you on the diversity and ethnic flavors.
I'm a pretty good cook... collect cookbooks... idolize Julia Child. Because I'm single, I waste a lot of food because I cook on Sunday with intentions of eating leftovers all week. I just can't. The six meals are perfect for a single person who needs variation but wants gourmet level cuisine.
Thank you for the feedback! So glad to hear that you're enjoying the service overall.:-)
We are definitely on the lookout for a good plastic seal option that will be both easily peeled off, but also will hold up well during transit. We previously had a different one that peeled back quite easily, but there were issues with meals arriving opened from being jostled around during transit--yikes!
We're hoping to find a good option soon!
All the Freshly meals I have tried so far have been delicious, high quality, and totally satisfying! Freshly makes having a nutritious, tasty, "home cooked" meal super easy. These meals are not like any other frozen entrees you may have tried before. I highly recommend Freshly!
I still have 4 meals left in my freezer and look forward to them- the grilled chicken was absolutely incredible, it completely caught me off guard considering you usually must take prepackaged food with a grain of salt. It was moist and delicious
I must say given all the leave at the door meal options that are out there now days, I was skeptical. What got me though was that all I had to do with these meals is pop in the microwave and the food choices were not super off the wall like some other places. With my schedule I do not have time to waste on cooking a meal even if all the ingredients are provided.
I used a face book deal and got 9 meals. I picked 3 breakfast and 6 dinner options. They arrived and my first meal was breakfast. I must say EVERY meal was very tasty and the portions are huge, not what I expected! Most times I couldn't finish the entire dish.
I will certainly be ordering another round!
I have had a wonderful experience with Freshly. Recently, I have lost 20 lbs and 20 inches from changing my lifestyle to Paleo & Ketogenic. I want to keep up with this lifestyle change, but have been slacking with cooking. This program has helped me out tremendously. I have started to keep my Freshly meals at work and eat them for lunch! It keeps me from going out to eat and spending money. These meals are tasty, satisfying and overall has been a great experience. Highly recommend Freshly!
I enjoy knowing that I have a meal to look forward to. I don't use microwave, so I take Freshly out of freezer 2 hrs. Befire eating. Then I put the meat dish in an oven proof pan and cover it with aluminum foil. I put it in oven and turn oven to 350 degrees. In 15 Minutes I check temprature of meat and add the vegetables, cover again and leave for 10 minutes. When I take it out it usually reads over 165 degrees and the veggies are hot. Time to enjoy!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


So sorry again for your dissatisfaction and the time it took to come to a resolution offer via email. As we discussed, that offer still stands so always reach out if you wish to order again.:-)