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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

Texas
1 review
5 helpful votes
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Last week they sent me (5) meals I didn't pick (my least favorite of their meals). They gave me a credit for those meals and I forgave the mistake. This week, after receiving my shipping notification, I logged in to see what time my meals would arrive today only to find the message "This delivery was canceled by the Customer Support team." When I called to find out why, I was told that their kitchen was at capacity and I wouldn't be receiving my meals this week. So basically, new customers signed up and a few old customers were told to $#*! off for the week. No notice, nothing.

Date of experience: July 19, 2017
Megan M. — Freshly Rep
over a year old

I'm so very sorry for this inconvenience, Ross! I have reached out through email, and I look forward to hearing from you so I can try and make this right!

Texas
1 review
4 helpful votes
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After 3 weeks of ordering, the company randomly sent us four of the same meal that we did NOT order. They were gross (mushroom chicken). The following week, they randomly cancelled our order because kitchen was at capacity and they didn't make enough for us. What the? They offered free meals to pacify us. But that does not fix the unreliability problem. Cancelling our membership after our experience.

Date of experience: July 19, 2017
Megan M. — Freshly Rep
over a year old

Hi Katie! I'm so very sorry for this trouble! I sent you a private message, and I look forward to hearing from you so I can try and make this right!

California
1 review
0 helpful votes
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Convenient and excellent quality product
Makes life a little easier not to cook and get such a great easy way to make meals for my family every now and then

Date of experience: July 18, 2017
Tennessee
1 review
0 helpful votes
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I do love these meals
July 21, 2017

I do like the variety of meals but I do wish there were consistent new menu options.
Maybe change up some sides

Date of experience: July 18, 2017
Kansas
1 review
0 helpful votes
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Fresh, delicious meals!
July 21, 2017

I appreciate the quality and taste of the meals delivered right to my door! They come refrigerated, not frozen.
The selections are numerous and change regularly. As a widower, making meals for myself is not fun. This program helps me eat healthy on a regular basis.

Date of experience: July 18, 2017
Tennessee
1 review
0 helpful votes
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Easy
July 20, 2017

The relationship with Freshly has been really easy. The user experience is intuitive. I wish there was a greater variety in meals but I understand why it is like it is. The meals are always good and I am enjoying the service.

Date of experience: July 17, 2017
New Jersey
2 reviews
0 helpful votes
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Delicious
July 20, 2017

The majority of the food is so delicious! Its pricey, but i have a physical job, so the fact that i can run home and pop one in the microwave, and be excited about how good it will be and good i will feel is hard to beat. That steak is awesome, but the vegie side isn't.

Date of experience: July 17, 2017
California
1 review
0 helpful votes
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Great meals and convenience, although a lack of choices for me (pescatarian) is directly leading to using the service less often. I eat 2 of 3 identical meals each week. Only still doing it as my spouse is GF.

Date of experience: July 17, 2017
California
1 review
0 helpful votes
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I signed up for the Freshly service for two reasons: I don't eat fast food and I was tired of the options available from my local grocery store for quick and easy meals. I placed my first order about 2 months ago and do not know how I got by without it. The meals are fresh, portioned correctly, healthy with a great variety. All of this for $59 a week, what a deal! When I'm at work preparing my lunch, I've had coworkers come up to me and ask me "What are you having today? That looks and smells great!" To be honest, they look kind of bummed as they prepare their store-bought, frozen fare. I've recommended Freshly.com to a number of co-workers, family and friends and do that here and now with this review. Keep up the good work! And thanks for making lunch in an office easy and affordable and healthy!

Date of experience: July 17, 2017
Texas
1 review
0 helpful votes
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Freshly offers a good variety of food that's easy to prepare in the microwave. It's not the most amazing food you've ever had, but it's better than any other food I've had that only needs to be heated (considering the price). All the dishes are pretty healthy and come in good size portions. It's nice to have a few meals a week precooked like this to avoid the hassle.

Date of experience: July 16, 2017
Texas
1 review
0 helpful votes
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Convenient
July 16, 2017

Now my family and I are able to eat healthy and save money (instead of constantly eating out).

We are able to enjoy meals at home around the dinner table.

It's so convenient too as a working professional.

Date of experience: July 14, 2017
Nevada
1 review
0 helpful votes
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Review
July 16, 2017

I love it! The food is great! I just wish the use by date was a little longer so I don't have to freeze it so quickly to remain good.

Date of experience: July 13, 2017
California
1 review
1 helpful vote
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Love food! Hate cooking!
July 16, 2017

I'm a rotten cook and very lazy. So first the negative: I eat straight from the Freshly container - usually delivered in two sections - and have to mix and match the various dishes. Oh, poor me, if Freshly put it all together it would save me at least two minutes a day. Well, at 86 years, minutes can count! The positive: I'm 86 and without Freshly, I'd starve to death!

Date of experience: July 13, 2017
California
1 review
0 helpful votes
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Very good
July 16, 2017

The flavors are terrific. I would like to see more low carb high protein varieties. Ideally the meal planner would be organized like this. The breakfasts are a bit lacking. Thr onelettes are great but should come with some carb ideally.

Date of experience: July 13, 2017
California
1 review
0 helpful votes
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Very Impressed
July 16, 2017

So far, I have enjoyed all of my meals entirely. Affordability, quickness, and quality would be the 3 adjectives I could use to describe why I'm in love with your service.

Date of experience: July 13, 2017
California
1 review
2 helpful votes
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The food is tasty and the customer service is very responsive. I appreciate that. However, there are not many low-salt options. The majority of the meals are high on salt and sugar. It's not easy to filter options by ingredients -
Especially "low salt" or "low sugar". Also, some of the meals were so greasy, I found that disappointing as it doesn't feel like a healthy option. There is no app (although the website is responsive aka mobile-friendly). Reviewing and skipping meals notifications could be confusing until you get the hang of it.

Date of experience: July 13, 2017
Georgia
1 review
0 helpful votes
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Pleased
July 15, 2017

I was using a different meal delivery company when I decided to give Freshly a try. I am well pleased. The meals are delicious, and the price is better. Bon appetit!

Date of experience: July 13, 2017
Texas
1 review
0 helpful votes
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It's like having a personal chef.
July 15, 2017

The food tastes great and the portions are filling. The meals are well balanced, high protein and mostly around 500 calories.

Date of experience: July 12, 2017
New Mexico
1 review
1 helpful vote
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Thank goodness for Freshly. When I come home from a hard day's work I just reach in the fridge and pick one of your many healthy gluten free and delicious meals, stick it in the microwave and voila! The Southwest chicken bowl has the most delicious quinoa I've ever eaten. Can beat the price either - a real meal that's cheaper than pizza or fast food. Great as a pre-packed lunch option, too. I've given some to friends and they're surprised how good Freshly meals are. I like that they keep adding new options, too.

Date of experience: July 12, 2017
Colorado
1 review
0 helpful votes
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Excellent food!
July 15, 2017

We love all of the foods offered at freshly. The meals are always shipped as Promised, arriving fresh in their packages. And they truely taste chef made! We love too that they have gluten free Paleo options. This service really helps with our busy schedules to stay eating healthy.

Date of experience: July 12, 2017

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States