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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Great Having Healthy Meals Delivered!
September 23, 2017

I like most of the Freshly meals. Some are too spicy or overly-seasoned, but basically they are tasty and seem to be healthy and fresh.

Date of experience: September 20, 2017
Maryland
1 review
0 helpful votes
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Convenient, healthy AND delicious!
September 23, 2017

I have not been disappointed in a single meal! Recovering from a stroke, I am cooking less but still looking for a convenient way to enjoy savory, healthy meals. Freshly has made it possible and exceeded my expectations. THANK YOU!

Date of experience: September 20, 2017
Texas
1 review
0 helpful votes
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Not enough variety.
September 23, 2017

Don't like how they automatically send orders. I think formal permission and ordering should take place each time. The cost is getting too high for me, and there is not enough

Date of experience: September 20, 2017
Texas
1 review
0 helpful votes
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I love Freshly but find the choices limited and repetitive. Also it is pricey comparatively to other online services.

Date of experience: September 20, 2017
Georgia
1 review
0 helpful votes
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Exceeds My Expectations
September 22, 2017

I'm impressed that the food is expertly prepared so that it cooks to PERFECTION when I heat it at home. Love the protein-packed, gluten-free meals that are full of flavor and hearty servings.

I like and admire the eco-friendly packaging, and I appreciate the helpful information on the meal packaging that adds a touch of personality to your brand.

My only wish is that there were an extra new meal or two every week.;-)

Date of experience: September 19, 2017
Texas
1 review
1 helpful vote
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Awesome service!
September 21, 2017

The food is delicious and healthy! Maybe a little on the expensive side, but it tastes fresh and there are no funky ingredients. For the most part, the portions are perfect for one person. It is delivered on time and keeps you from having to cook very often. My only suggestion would be for Freshly to add newer recipes to the menu more often.

Date of experience: September 19, 2017
California
1 review
1 helpful vote
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We've been looking for the right meal delivery service for a while now to relieve the stress of cooking after work. With young kids to look after, it can become quite a point of conflict in our lives and prepare-your-own-meal services just don't help.

I'm happy to say Freshly has come to the rescue!
- The meal options are appealing and I'm glad to see them add new options all the time.
- The delivery is convenient and all recyclable or compostable materials so you don't have to guilt over the packaging.
- The food flavors are amazing, no bland meals!
- Preparation is simple.
- Portion sizes are just right.

The team has also been extremely responsive to feedback and continues to improve their food, delivery processes, website and other areas as they receive comments. This is refreshing to see as it's clear they truly care about their customers!

Date of experience: September 19, 2017
California
1 review
0 helpful votes
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Easiest meal of the day
September 21, 2017

Food is high quality and super easy to make. Lots of variety with meal choices, I like that I can eat my favorites often. Great customer service.

Date of experience: September 18, 2017
California
1 review
0 helpful votes
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Yummy
September 20, 2017

We love this my mother is single and doesn't cook much she enjoys all the meals and raves to her friends about how good they are

Date of experience: September 18, 2017
Arizona
1 review
1 helpful vote
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Variety Limited
September 20, 2017

We are getting meals every week as I'm a caregiver to a disabled person and this relieves some of my stress. However, a month into the process and we're starting to feel the variety is lacking. I have someone who can't eat anything spicy and is starting to feel a little sick of chicken. The food quality is great, but we'd like to know there are other options for variety. Thank you!

Date of experience: September 18, 2017
Indiana
1 review
0 helpful votes
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Delicious!
September 20, 2017

I enjoy having healthy food that tastes great (particularly from the oven) and looks like I made it myself!

Date of experience: September 18, 2017
Virginia
1 review
0 helpful votes
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Freshly has been a great solution to our problem of not having the time during the week to prepare healthy meals for our family. All of the meals we have tried are delicious, and we repeatedly comment how much time it would take us to prepare these meals ourselves. The chicken is always tender and juicy, and we appreciate that Freshly is creating new dishes regularly.

Date of experience: September 18, 2017
Illinois
1 review
0 helpful votes
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Freshly foods are Great
September 20, 2017

I have been eating Freshly foods for the past 6 weeks and am very very happy. I have seen some weight loss with an increase in energy. I am hopeful this will continue. Everyone has different tastes and I find most meals very good. I hope they continue to offer New meals so my interest continues.

Date of experience: September 17, 2017
Indiana
1 review
0 helpful votes
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My review
September 19, 2017

Meals are good and serving sizes are plentiful... not a fan kale so I would like another choice on side dishes... I would of given 5 Stars but one week recently was delivered too late to use

Date of experience: September 17, 2017
Texas
1 review
0 helpful votes
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We have had issues with our order not being shipped on time and the food spoiling. Otherwise when we do receive our order we really love the food. Just wish we could rely on the shipment.

Date of experience: September 16, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Lisa! I'm so sorry to hear about the multiple delivery issues- I've reached out via private message so I can investigate further. I look forward to hearing from you so I can assist!

California
1 review
1 helpful vote
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It's okay, I guess?
September 18, 2017

More options needed. The protein is fine but my family did not like the sides in most dinners. I personally did not eat any of the meals. I Liked the fact my husband did not have to worry about getting glutened. ( celiac disease) but he was never really excited to eat one one of the dinners.

Date of experience: September 16, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review Rachel! I appreciate all of your feedback regarding our meals and variety, and I can assure you that we are working to increase our menu options as we continue to grow. I've reached out to you via email as well, and I look forward to hearing from you so I can assist further!

Colorado
2 reviews
0 helpful votes
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Recent New customer
September 17, 2017

I found the meals to be very tasty and much better than I expected. I like the high protein low carb and having the calories counted for me. I've been cooking for 50 years and this is a nice treat to have meals delivered.

Date of experience: September 15, 2017
Texas
1 review
0 helpful votes
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Can't Rate what you never got!
September 15, 2017

Second time delivery failed. So hard to rate food that you never got to taste! Maybe the delivery system will get better so for now only a 3.

Date of experience: September 14, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review Alan, and I'm so sorry to hear about these delivery issues! I've sent you a private message, and I look forward to hearing from you so I can assist further.

California
1 review
0 helpful votes
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We have a newborn and a four year old at home, so life has been busy therefore there's been no time to cook. Freshly has totally saved us without breaking the bank. However because we use it so often, we wish there were more options to choose from so we can change it up week to week. We also do Blue Apron and love that we've had something different every week (have never even repeated a meal).

Date of experience: September 14, 2017
Arizona
1 review
0 helpful votes
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Richardson
September 15, 2017

Primary reason we use Freshly is the convenience, no prep or cleaning. Food quantity is good. Quality is good for most meals. Need a guide on heating two meals at same time (how much added time recommended). Would like to see more food options every couple of months.

Date of experience: September 14, 2017
Megan M. — Freshly Rep
over a year old

Thank you so much for your review Jim! I've sent you a message so I can assist further with our heating times!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States