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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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The food tastes great and nicely proportioned. Love that it's healthy and calorie friendly. I often don't cook for myself if it's just me or I'm too busy I'll either skip meals or eat badly, so these pre-cooked meals are an answer and I don't feel guilty because they are healthy! I take them for lunch and have them for dinner several days a week! Life just got simpler and healthier for me!
The fact that you make the meal is awesome! Taste wise, its decent, I can't really complain because I don't have to cook it. My only feedback would be about the options. Your promo states there are different meals every week but that's not the case. We also do blue Apron and home chef and with those, although you have to cook the meals, they are different week to week. You have lots of options but we were hoping for more of a variety week to week vs the same meals and then the occasional new addition every once in a while.
Most of the meals have been good. It is nice no having to worry about what is for dinner. Our favorite is the peppercorn steak.
The service/delivery is definitely top tier and convenient. The food itself is just "whatever" (like a notch tastier than frozen food, but obviously more healthy). Its not bad, but absolutely nothing to write home about. If it was cheaper than $10 per meal, I might have a more positive view on this service; but for how the food taste in light of how much I'm paying, i don't think its worth it. The only reason why I'm still using Freshly is purely for the convenience factor. If there was a better (tastier) option out there, I'm gone.
Thank you for your review and feedback, Dave! I'm sorry to hear that you haven't been satisfied with our service. I can assure you that we're working to improve our meals and recipes as we continue to grow. I've reached out to you via private message as well, and I look forward to hearing from you so I can assist further!
We've got our evenings back! No more hassle of shopping and cooking when getting home or resorting to take-out, just healthy, fresh, convenient, quick, perfectly sized, tasty dinners. Thanks Freshly!
Once a week 6 delicious meals are delivered to my home. My dinners are ready to eat in 5 minutes. No muss no fuss. I am at the point that I do not want to cook anymore but still want to eat healthy. Freshly is perfect!
Some of their dishes, particularly the pasta dishes, were very flavorful. I had hoped to enjoy more of their chicken dishes, but they seemed a bit dry without much flavoring or sauce. The saturated fat content can be a bit high, so be aware of that. The veggie sides were mainly green beans and kale, so that gets tiresome quickly. I ended up canceling because I just didn't like enough of the meals, and for the price, I can do better with store-bought food. However, the customer service was wonderful, and the delivery was prompt. I see complaints about people getting the same meals delivered when they didn't want them, but the meal selection website is very user-friendly to select your meals up to a month in advance. Yes, you have a deadline to select for the upcoming week, but it's pretty common sense to know when you need to choose your upcoming meals. If you end up liking more selections than I did, this would be a great service for you! It's worth a try; cancellation is easily done online if you're not satisfied.
Thank you so much for your review, Twila! I'm sorry to hear that you aren't fully satisfied with our service. We're listening to customer feedback, though, and definitely have plans to expand the menu and better our meals as we continue to grow. I hope you'll consider trying us out again in the future!
I don't use that term lightly, either. The food is delicious and easy to prepare. It freezes well, and if I don't remember to thaw it out, I just add two minutes to the cook time. I especially love the Caribbean & Rustica chicken; the meatloaf and the creamy potatoes are wonderful too. Had the braised pork in rosemary - great. So far, all the entrees are keepers! Thanks y'all!
I was told about freshly by a friend! I thought I would try it out. I am hooked I have my favorite meals and I know what to expect. The packing is timely and most of all, recycleable.
Overall I've been quite pleased with Freshly
But one thing I wish we could do was mix and match entree items with sides on the dishes with two sections
For example I enjoyed the buffalo chicken dish but don't really care for cauliflower
The meals are delicious and so easy to prepare! I had a food service that required a lot of preparation (time) and energy (sometimes a recipe required the oven, and two stove-top uses for one meal). I like to just heat in the microwave, and serve!
I like to eat healthily, but I hold a full-time job as a Cyber Weapons Engineer and a part-time job as a CrossFit Coach, and I have come upon times when I don't have the amount of time necessary to cook a healthy meal and clean up afterward. This helps me with those times throughout the day when I can't eat the way due to time constraints. The meals have been very tasty, which is better than I've heard of similar services, and they are always offering new meals. I find the cost to be effective and worthwhile for what I need.
I love the convenience of Freshly. No cooking - just place your prepared meal in the microwave, and in a few minutes you have a delicious meal.
My roommate describes the food as bland. Could use more salt. I agree; but this is common with all the food services we tried.
I wish sometimes Freshly would let me randomize what I can get instead of having to get the same stuff every single week. I don't always want to go to the site and plan it out. HelloFresh did this but we had to cook it ourselves which was time consuming.
This has been wonderful for us. We had problems with the very first delivery but service has been stellar thereafter and customer service made it right. The food esp the pasta and the turkey have been outstanding as has the chicken with risotto.
It's great and it's helping me keep my weight in control. But... the kale, guys. Can you put it in an optional compartment?
Thank you so much for your review and feedback, Jenna! I will absolutely pass this message along to our R&D Team. I'm sorry to hear that you haven't enjoyed the kale, and I've reached out to you via email so I can assist further!
I've been enjoying the meals since we started ordering them about 4-6 weeks ago. However, the chance to change your order from week to week should be greater... potentially an option to not send that weeks meals until choices are affirmed. Also, meal choice could be greater and it would be great if the sodium content could be reduced.
Thank you so much for reviewing Freshly, Branden! I appreciate your feedback regarding our meals and service. I've passed along your feedback to our R&D Team, and I've also reached out via email to provide you with a list of our current lowest-sodium entrees!
I continue to use this because I go to work full-time and school full time so making a meal for myself isn't an option. They are convenient and the deliver on time. The reason they lost a star is because unlike some other meal delivery you can't pick as many meals as you want some weeks to have more and some to have less so that kinds sucks.
Thank you so much for taking the time to review Freshly, Rachael! I appreciate your feedback, and I've sent you a quick email about how to change your meal plan size each week. I hope to hear from you soon!
I'm liking my food. I actually eat it mostly for breakfast... but I wish I had more options. I know I'm a bit picky... but I wish I had a few more options to choose from.
Thank you so much for your review Sylvia! I'm sorry you're not fully satisfied with our service, but I can assure you that we're working to add more menu options as we continue to grow!
Freshly has delicious meals in perfect sizes but I wish there were more meal delivery day options. My husband and I both work and getting deliveries on Monday would be optimal so we could enjoy the meals during the week instead of cooking. We get Saturday delivery and those need to be eaten by weds.
Thank you so much for taking the time to review Freshly, Kris! I appreciate your feedback regarding our meals and delivery days. I've reached out to you via private message with some information regarding future delivery options as well!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Z, and I appreciate all of your feedback! We're definitely working to expand our variety as we continue to grow. I've reached out to you via private message as well, and I look forward to hearing from you so I can assist further!