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Freshly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Zach B.
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Excellent quality meals
September 16, 2017

Me and my husband use Freshly during the week for meals when we get home late drom work. The food is execlent and quick, we look forward to them each week.

Date of experience: September 13, 2017
California
1 review
0 helpful votes
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Yummy, easy and Hassel free
September 15, 2017

I tried Blue Apron before. It's good but it take a lot of effort and hassles especially for me who doesn't cook regularly. Freshly meals are all delicious all around. It's totally different from any frozen meal. You can still taste the freshness of it. Put it on one of your options.

Date of experience: September 13, 2017
Mississippi
2 reviews
1 helpful vote
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Freshly food is overpriced and underportioned, but it is delicious and convenient. I don't know why my review needs a minimum 100 characters.

Date of experience: September 12, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review Jesse, and I appreciate your feedback regarding our prices! I hope you'll continue to enjoy all of the meals!

California
1 review
0 helpful votes
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Fantastic!
September 13, 2017

Excellent! Easy to order... arrives on time as promised. The food is packaged with excellent packaging material and very cold. We have not had a meal that we didn't enjoy. It has helped so much with a relaxed dinner time every night after work. We plan on ordering every week for quite sometime.

Date of experience: September 11, 2017
Georgia
1 review
0 helpful votes
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Very delicious in taste
September 13, 2017

They are always punctual on time of delivery very fast and easy to order the food is wonderful I have never had a complaint

Date of experience: September 11, 2017
California
1 review
0 helpful votes
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Love it
September 13, 2017

Love all the dishes except the shrimp scampi. One bite and I had to toss the entire dinner. I love seafood but now afraid to order any kind again.
The peppercorn steak is fabulous as is all the pasta dishes and chicken dinners.

Date of experience: September 11, 2017
California
1 review
0 helpful votes
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We wish to cook for ourselves on the weekend. When we REALLY need Freshly meals are Monday - Friday. Considering that they were packed two days before we even get them, Saturday deliveries are not going to last to the following Thursday/Friday. Likewise, our current Wednesday or Thursday delivery is only needed by us for Wednesday through Friday nights, and we don't really want to let it sit until the following Monday - Tuesday, so we only order a few. I guess we could get two deliveries per week, but that would be an awful lot of wasted packaging. We would REALLY love it if you guys could package and mail meals on Fridays or Saturdays so that we could get them on a Monday delivery. If that were the case, we would order more, because weeknights is when we need them.

Date of experience: September 10, 2017
California
1 review
0 helpful votes
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I absolutely love the food and concept, but you're asking for a change in lifestyle by joining your service. My order is now more than a day late, and I'd care a lot less if someone would have called or emailed me. Trying to limit your consumption by using your service means I've held less food in my house. I'm hungry and disappointed.

Update - The Freshly team responded with some enthusiasm and made it clear that they weren't aware of the delivery issue. I understand that their carriers may not be the most reliable, which is an unfortunate hitch in their business model they handled very well.

Still sceptical, but I like their food too much to stay mad.

Date of experience: September 7, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review Bryan, and I'm so sorry to hear about your recent order! I've reached out to you via email, and I look forward to hearing from you so I can assist you further!

New Jersey
8 reviews
0 helpful votes
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It pays to eat FRESHLY!
September 10, 2017

Every meal I have eaten from Freshly.com has been delightfully delicious. Whether it's Home style meatloaf or Steak peppercorn, each meal is perfectly proportioned for one person and the taste of each meal should suit any pallette. If you like spicier, it suggests what to add.

Date of experience: September 7, 2017
New Jersey
1 review
0 helpful votes
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Great food, but not enough per serving.
September 10, 2017

The food for the most part is fantastic. It's a thrill getting to pick which meal I eat that day. But It's just always a little bit short on the serving sizes. A little extra food would go a long way for me.

Date of experience: September 7, 2017
California
1 review
1 helpful vote
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I love everything about the service, accept it if I forget to update my meal options every week, I receive the same meal week after week. I would prefer to be on a plan that auto rotated to new options, even if it means that someday I ended up trying something new that I wouldn't normally like. It would be way better than ending up with duplicate meals.

Date of experience: September 7, 2017
Washington
1 review
1 helpful vote
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Not for me.
September 7, 2017

I would expect more for the price of these meals. Side dishes are often WAY too spicy, (too much pepper!). And they take short cuts in preparation such as not peeling potatoes before slicing and cooking. Usually, I can only eat the main dish and, have to throw away the sides. I can't afford to do that at these orices. I contacted them with this info and they just told me then the meals may not be for everyone. Moving on to a healthier supplier.

Date of experience: September 6, 2017
Megan M. — Freshly Rep
over a year old

Thank you so much for your feedback, Ron, and I'm sorry to hear about your experience! I've reached out via private message, and I look forward to hearing from you so I can assist you further!

Texas
1 review
0 helpful votes
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Some greatness
September 9, 2017

Fabulous to have a good to great meal ready in five plus minutes. Had a hard day? No worries. Open the refrigerator and there's your selection. No defrosting. Freshly has made my life so much easier. After so many years of the "what's for dinner?", it's so incredible to the answer waiting at my convenience!

Date of experience: September 6, 2017
Oklahoma
2 reviews
0 helpful votes
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Healthy food
September 6, 2017

The food is very tasty and my husband Likes it! I'm handicapped and its super to pop the food in the microwave and it's ready. Very convenient!

Date of experience: September 4, 2017
California
1 review
0 helpful votes
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I did not recieve the $39 introductory offer as advertised, even though I submitted the proper code. Please credit my VISA the $20 due.

The food is pretty good and I will remain a customer. I would like to see a larger selection of meals, Thank you

Date of experience: September 3, 2017
Megan M. — Freshly Rep
over a year old

Hi Joe, thanks so much for your review! I sent you a private message regarding the promo code- I see you were able to use the new customer discount on your second week. If there's anything else I can assist with, please reach out to me!

Texas
2 reviews
0 helpful votes
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This food is wonderful! I've tried almost everything, and I can say it is well worth the investment. Not only and I fueling my body with great food, I'm also looking forward to my meals! Less going out to eat because I get a great meal at home! Pro Tip: always microwave it on a plate and covered like the directions say! It's so good when you do it that way!

Date of experience: August 31, 2017
Texas
1 review
0 helpful votes
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Review
September 2, 2017

It would be nice to have more to choose from. It seems like we get repetitive. Choose different for our first few weeks and now seem to have the same choses.

Date of experience: August 31, 2017
Texas
1 review
0 helpful votes
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Freshly has been great for me!
September 2, 2017

I'm a single guy. Freshly has allowed me to have my meal situation figured out with minimal effort, I appreciate that very much. I can look forward to having a proper meal as opposed to what had become normal eating procedure for me (eating fast food often). I'm at least 5 boxes delivered in now and my experience has been great. Thank you Freshly team, you're doing awesome!

Date of experience: August 31, 2017
Virginia
1 review
1 helpful vote
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So Easy and Delicious!
September 2, 2017

I love Freshly. The food taste like it came from some delicious healthy restaurant.
I love coming home and having to do nothing except heat.

Date of experience: August 31, 2017
Louisiana
1 review
0 helpful votes
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My Experience with Freshly so far has been great, my only predicament tends to be eating the food before it expires. I thought by ordering more meals I would have food to last me all week but they tend to expire before i get a chance to eat. Customer services has been great in assisting me with my address change. My only complaint would be a variety of more foods and flavors.

Date of experience: August 30, 2017

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States