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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I love not having to think about cooking dinner. I hate cooking and for years I would waste time money buying food I would waste because I would cook. The fact I can come home pop afresh meal in the microwave and in three minutes diner is served! If I could give any feed back it would be to change up the food. I have to eat the same meals all the time.
I cant love this enough. So far all the food is really really good. I get home late and Im too tired to cook. This makes it like Ive slaved over a stove with ingredients Ive never purchased and made a gourmet meal haha.
Thank you for your review, Alicia!
We are Very Happy with Freshly!
We have very busy days and often get home later in the evening and the last thing we want to do is prepare and cook a meal! Freshly meals are extremely convenient and delicious! Thank you!
Thank you for reviewing Freshly, Kathi!
WOW! $10 per serving?!?!?! Really? I feel like I've been punked. The meals started out somewhat bad and went straight to tossing everything in the trash untasted (the appearance and smell were all I needed). I read all the good reviews here and thought, Say what? I was seriously pissed that I perfectly good money on this garbage, even at the introductory rate. Freshly has ruined meal kits for me.
Thank you for your review, Stacey. I appreciate your feedback, and I'm sorry to hear that you didn't fully enjoy our service. We're working diligently to improve our meals though, so I will be sure your message reaches our chefs!
I appreciate you taking the time to message with me privately, and I certainly hope I've been able to assist, and that you'll consider giving us another try in the future, as we continue to grow!
I really enjoy Freshly but have been disappointed lately as my last 2 shipments never made it to my house on time - late by 2 or more days, so I had to throw food out. Having come from the freight/shipping industry, I understand this is due to an overall shortage in trucks and thus capacity issue.
But please work on improving meal deliveries - work with trusted carriers and request guaranreed deliveries with trucking companies. Itll cost more, but so will losing customers. Thanks!
Thank you for your review Adrienne. I'm so sorry to hear about the trouble you've experienced with your delivery!
I can assure you that we take delivery issues extremely seriously. It's certainly never our intention to not have your meals arrive as scheduled, and as we continue to grow we're working to put better measures in place to avoid situations like this, and provide better communication when delays do occur!
I was able to get some more information regarding your deliveries from our Delivery Specialist, and I've reached out to you in a private message so I can assist. I hope to hear back from you soon!
This is probably the most convenient, healthy, and tasty things I've ever done... meals are ready in less than 5 minutes, and I have never tried one that let me down flavor or filling-wise!
Thank you for your review, Lauren! I'm so glad to hear that you've been loving the meals!
These meals are always tasty. The box is delivered timely and packaged well. I cannot say enough for how easy it is to choose meals which fit my diet needs. Well done.
Thank you for reviewing Freshly, Shannon! I hope you continue to enjoy the meals!
Great dinners with just enough for anyone, perfect for diet programs. The protein and veggies are great its fast to cook, great flavor in most meals and you can add any condiments you want at add flavor
Thank you for your review, Bryan!
Freshly has been a great experience, the food is always great and packaged really well. I haven't recieved a package that was warm and I sometimes don't arrive home until several hours after the package arrives. I have recommended this service to many friends and family members. It is a fabulous addition to our busy lives.
I'm so glad to have fresh food delivered fast, but without the hassle of cooking and dishes. That said, some of the food (especially large cuts of red meat) just don't taste good microwaved. I also wish there were more options each week.
Thank you for your review, Laura! I appreciate your feedback about our meals and variety, and I can assure you that we're working to add more options as we continue to grow. I hope we'll have some new meals that you'll love very soon!
Freshly is a meal delivery service that really fits my lifestyle. It is convenient and the food tastes great. I only wish there was more variety
Thank you for your review, Kara, and I appreciate your feedback!
We are happy with the meals but the delivery option are not good for us. I wish there were less waste as far as packaging.
Thank you for reviewing Freshly, Tim! I appreciate all of your feedback, and can assure you we're always looking for new packaging methods that will help reduce our environmental impact. I've reached out to you in a message so I can try and assist further with the delivery options you would to see in our service. I hope to hear back from you soon!
My husband and I love all the food! I really dont like onions so the only one I found I didnt like was the meatloaf but everything else was great!
Thank you for your review, Cheryl! I appreciate your feedback, and I hope you continue to enjoy the meals!
I am highly impressed by the quality of these dishes. I am the pickiest eater I know with regard to quality of ingredients (especially proteins) and skill of preparation. These recipes are amazingly "authentic" and delicious. Even after heating the meals in the microwave, the flesh proteins are still tender and juicy - I consider that an enormous feat. These chefs are amazing - many kudos to you all. Delivery has always been on time and packaged perfectly. One time they emailed to say the delivery might be delayed, but it wasn't after all. I call that excellent management of expectations. It is so great to get such excellent gluten free meals! I struggled with eating GF, especially after I got tired of cooking. This makes it happen for me.
Thank you for your review and positive feedback, Honali! I'm thrilled to hear that you've been enjoying the service, and I hope you continue to love the meals!
We are flooded from Harvey and don't have our kitchen back. As such, Freshly has been great! I do think they need more options for vegetarians. My son is a vegetarian but has been away at college. Which is lucky since there really hasn't been many options he could chose and one of the few sold out. That's my other critique. Two of my options sold out last time and I wasn't alerted. Rather two other random options were inserted instead. Luckily I caught it first. Please email your clients in the future to let them know when this happens.
I'm so sorry to hear that you received incorrect meals on your recent order, Lynn! We pride ourselves on high levels of accuracy, so I've reached out to you in a message so I can get some more information to report this to our Quality Assurance Team. I hope to hear back from you soon so I can assist further!
This is my favorite home meal system. The food is good, the portions are great and the sides are wonderful and go well with the entree.
Thank you for your review and support, Christian!
I don't enjoy cooking or going to the grocery store so this is an answer to my prayers. The food tastes great and is easy to plate and heat up. The choices are good and I enjoy all the vegetables versus carbs.
Thank you for your review, Connie! I'm so glad you've been loving the meals!
I order the 6 pack each week so that me and my son don't have to cook as often since I started doing Chemo treatments and it's become a no brainier. I can avoid what I don't care for and focus on those I enjoy with no worries that I will not like what I get. Meal size is perfect as well.
Been very happy with Freshly so far, especially the pasta dishes and the risotto. Have recommended this to friends.
Its so nice to have a healthy option when I dont have time to cook or clean (which for me is often)! Its like having your own personal chef.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and feedback, Kay! I can assure you that we're working hard to add new meals as we continue to grow. I hope we'll have some more entrees that you'll love very soon!