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Freshly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

Washington
1 review
1 helpful vote
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Fleshly is the Best
May 25, 2018

We've tried several different food deliveries but this one has the highest quality and best tasting food ever! We actually look forward to our evening meal without huge preparation or time. It is higher calorie than diet meals but very satisfying!

Date of experience: May 23, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Jane! I'm very happy to hear that you've been enjoying the meals!

Colorado
2 reviews
1 helpful vote
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Freshly
May 25, 2018

Great tasting food, good portion size for the price, saves from long meal prep especially when in a hurry

Date of experience: May 23, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, David! I hope you continue to enjoy all of the meals!

Oregon
1 review
2 helpful votes
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Up your game
May 25, 2018

You are the premier company in your category. You have no peers. Time to up your game ~~~eg better fish dishes. Salmon, halibut etc... better and more realistic priced breakfast choices... You are a class act, push the envelope!

Date of experience: May 22, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Dave! I appreciate your support and feedback as well, and I'll be sure to share your message with our team. I hope we'll have some new meals that you'll love very soon!

Washington
1 review
1 helpful vote
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Very pleased
May 25, 2018

The food is well flavored and not at all bland. Bonus is that the cooking instructions are spot on. I do t have time to even put together a meal kit many evenings, so Freshly helps me have healthy meals.

Date of experience: May 22, 2018
Megan M. — Freshly Rep
over a year old

Thank you for reviewing Freshly, Chris! I'm so glad to hear that you've been enjoying the meals!

California
1 review
1 helpful vote
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Delicious very good value
May 23, 2018

I have not had one meal that i have not loved, not one! Very tasty meal no better way to lose weight the right way no clean ups to

Date of experience: May 22, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Earl!

Tennessee
1 review
1 helpful vote
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My family enjoys Freshly meals. I also notice that they have tweaked some of the meals to improve the taste. We like most of the dishes and the turkey chili is mine and my husband's favorite currently! They only request is I wish there were more delicious kid friendly meals. They are the reason we joined freshly but we are running out of options for them, ages 8 and 11. Many dishes are too spicy.

Date of experience: May 21, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Yolanda! I appreciate your feedback, and I can assure you that we're working to add more options as we grow. Hopefully we can add more kid-friendly dishes in the near future as well!

Kansas
1 review
1 helpful vote
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A fine alternative to cooking
May 24, 2018

I am pleased with my first couple of months of using Freshly. Initially, what surprised me most was the generous size of the portions - usually the size of prepared meals are barely enough to satisfy while eating, let alone enough to get you to the next meal, but Freshly meal portions are definitely large enough to satisfy. I am also very pleased that the focus is on healthy eating, which is something that I tend to ignore what I am cooking for myself. If I have one recommendation, it is that the meals could be seasoned better. For example, the "andouille sausage" in the shrimp paella was pretty tasteless; however, I have no objection to adding my own seasonings. For the record, I have recommended Freshly to a few people who are weight and health conscious when it comes to eating.

Date of experience: May 21, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review and feedback, Harry! I appreciate you sharing your thoughts with us, and I hope you continue to enjoy the meals!

California
1 review
1 helpful vote
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Freshly is great!
May 20, 2018

I love Freshly. It makes my life so much easier and the food is really, surprisingly good. My only complaint would be that some more variety in the meals would be awesome, I know you rotate things in and out but it still feels a little monotonous sometimes

Date of experience: May 18, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Emily! I appreciate your feedback as well, and I hope we'll have some new meals that you'll love very soon!

Oklahoma
1 review
0 helpful votes
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I have been using freshly for 1 month+. I order 9 meals a week on average and my favorite meal, has been discontinued and i do not look forward to my meals each week like i did the first week and Im considering quitting freshly. Please contact me for more details.

Date of experience: May 17, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Kellie! I’m sorry to hear you’ve been missing some of your favorite meals, and I’ve reached out to you in a PM so I can gather some more details for our team. We’re always listening to our customers, and bringing back fan-favorites, so hopefully the entrees you love will be back on the menu very soon!

Looking forward to hearing back!

California
1 review
0 helpful votes
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Good food, but very expensive.
May 18, 2018

The food is tasty. However, this service is very expensive. It is just not worth it. I can eat healthy food for a lower cost.

Date of experience: May 17, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Anita! I appreciate your feedback, and I’m sorry to hear you haven’t found value in our service. We’re constantly working to improve, so I’ve reached out to you in a PM in hopes I can gather some more information for our team, so we can better serve you in the future.

Looking forward to hearing back!

Illinois
1 review
0 helpful votes
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Robin's opinion
May 18, 2018

I have been using Freshly for about a month now and I am extremely pleased with them. The food is very appetizing and the people at Freshly are very helpful when I have a question. Using Freshly has made my life a lot less stressful.

Date of experience: May 16, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Robin! I'm so glad to hear that you've been enjoying the meals!

Oregon
1 review
0 helpful votes
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Timely and Consistent
May 16, 2018

The meals arrive when promised and they are delicious. Healthy and balanced, these meals make my life much easier. Thank you for your care and expertise.

Date of experience: May 14, 2018
Megan M. — Freshly Rep
over a year old

Thank you for reviewing Freshly, Carol!

Oregon
2 reviews
1 helpful vote
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Im a caregiver for my 90 year old mom who lives with my husband and me. Its stressful! I so look forward to three nights not cooking. The cod cake dish is awesome. The pork chop... meh. Hard to translate from fresh, perhaps. Love the roast turkey. The cauliflower mash just needs seasoning. I think its difficult to microwave veggies with much success, so they are sort of hit and miss. My hubby and I both agree the broccoli with the pork chop tastes WEIRD. The chicken dishes all seem fine. Beef chili is ok. Next week we are trying the turkey meatballs and the turkey chili. I did try one of the omlettes, but I didnt like it. I am super picky, however. I am grateful for this service as when he and I go out of town, my mom can microwave HEALTHY meals and thats a load off my mind! I hope you keep adding things on! I worked in a James Beard award winning restaurant (front of the house, as well as in the back) and I really appreciate what Freshly is doing. Thank you!

Date of experience: May 13, 2018
Megan M. — Freshly Rep
over a year old

Thank you for reviewing Freshly, Allison! I truly appreciate all of your feedback, and I'll be sure to share it with our chefs. We're working diligently to improve our meals and service as we grow!

California
1 review
1 helpful vote
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Love love love Freshly
May 15, 2018

Ive been getting freshly for about a month or a bit longer and love it. Everything tastes good quality meats vegetables. Ive told many folks as the portions are great and the calories are reasonable.
I have 2 things Id love to see improved - Id like the plastic to peal easier after heating. And 2 some sort of gift card or gift option. I was speaking with my office manager as we in the office get free lunch that we should gift a week of meals to our away folks. I suggested Freshly and just seems like too much work making accounts and canceling them ect. It would be cool if there was a way that if they signed up we could pay via gift card or just pay a week something like that.
Thanks so much for asking my feedback and keep up the great meals!

Date of experience: May 12, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Joy! I appreciate you sharing your feedback with me, and I can assure you that we're working hard to add more variety, and add a gift card option in the near future!

Texas
1 review
1 helpful vote
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The selections are great and good to eat, so tasty and tender. Love the convenience and not having to put anything together. And especially this time of year not having to heat up the kitchen. Also, no cleanup. No waste or leftovers. For the single person this is the best way to fly - Love it

Date of experience: May 11, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Charlotte! I'm so glad to hear that you're enjoying the meals and service!

Louisiana
1 review
0 helpful votes
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Happy Customer
May 10, 2018

I like everything about my Freshly experience. The meals are delicious and very fresh upon delivery. I like the way they are packed and labeled making it easy to unpack and store properly. The ordering process is simple and the folks are very friendly and responsive. I like everything...

Date of experience: May 9, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Mary! I appreciate your kind words, and I'm so glad you've been enjoying the service!

South Carolina
1 review
1 helpful vote
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Weve liked everything weve gotten, however, Im a vegetarian and need more options. Also, sometimes the meals are too small for my husband.

Date of experience: May 2, 2018
Megan M. — Freshly Rep
over a year old

Thank you for reviewing Freshly, Tiffany! I appreciate your feedback, and I'm sorry to hear you haven't been fully satisfied with our service. I can assure you that we're working hard to add more variety to our menu as we grow!

California
2 reviews
3 helpful votes
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First, I am really enjoying the Freshly meals. I am in a particularly hectic time in my life and having your meals in my fridge has kept me from a very bad pattern of nightly take out. Have not had a meal yet that I have not thoroughly enjoyed.

The two little problems occurred tonight. I was eating the turkey meatballs with spaghetti squash, (Which is quite yummy!) After twirling some squash on my fork and put it in my mouth i encountered a long reddish brown hair. I wasn't totally surprised as I do have long hair... mostly gray... But some still brown. Then a few bites later I encountered another, same length, same color. This one I was sure came from deep in the center of the squash so I knew it did not come from me. I also have my hair pulled back and pinned up.

So... I finished my meal. I was close to done anyway! And I don't tend to freak out easily. But I definitely thought you needed to know about it and follow up on it. I am fully aware that most people are not nearly as chill as I am about these things and you should find out what happens and correct it ASAP.

Thank you for my healthy dinner options.
Lynn

Date of experience: May 1, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Lynn. I'm so very sorry to hear about your recent experience, and I appreciate you bringing this to our attention!
Please know that we take any and all issues of meal packaging and quality with the greatest concern. The seriousness with which we take these issues can only be compared to the rarity with which they happen. Your health and well-being are first and foremost in our minds - and, of course, is why we're in business to begin with! I'm glad that I could assist and have our Quality Assurance Team reach out to speak with you. We truly appreciated your assistance so we can investigate further!

Texas
1 review
1 helpful vote
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Freshly is Great!
May 4, 2018

I really enjoy having the fresh meals with little preparation! Almost everything Ive tried has been delicious, and sometimes theres more food than I can eat in one meal. Theres a great variety of food to choose from, and when I reported the one meal I didnt care for they gave me credit. Thats good customer relations!

Date of experience: May 1, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Carol! I'm so glad you've been loving the meals!

Louisiana
1 review
0 helpful votes
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Healthy eating
May 4, 2018

I like the variety that comes with each meal, I think you should have more vegetables and a very small amt of potatoes. The pasta is very good tasting but is over cooked remember we cook it again in microwave. Thank you for wanting my opinion.

Date of experience: May 1, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Paula! I appreciate your feedback, and I'll be sure to share this with our chefs. I hope you continue to enjoy the meals!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States