On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
I love the ease of ordering and the ability to skip a week if I want. I am not under a contract and the price has not changed since my first order. The meals are delicious and plentiful. No weird ingredients.
Company overall performance so far is excellent. Meals are fresh. Limited rotation variety.
Some meals dry and no flavor.
Freshly provides convenience, balanced meals, and reliable delivery. The cost is comparable with eating out yet the taste is not. The referrals of people who purchase Freshly are the only means of being more cost effective which is tiresome for me.
Hi Carolyn! Thank you for sharing your rating and review of our service. I'm happy that you've enjoyed your meals!
There are quite a few factors that we consider when pricing our meals. Such as the recipes that our Chefs create with the help of our in-house Wellness Experts, sourcing the fresh ingredients according to weekly order demand, prepping and cooking the meals, and the shipping/delivery process as well. I'll be sure to share your thoughts with our team. Any and all feedback is appreciated, and taken into consideration when making improvements. Our service is 100% customer inspired and driven, using suggestions from our customers.
I truly appreciate you sharing the Freshly love and referring your friends!
If there's anything I can assist with, please don't hesitate to connect with me over at [email protected]!
I am a busy working professional with no time to prep and cook during the week. I was a Fitlife customer for over a year when I discovered Freshly and decided to give it a try. After 2 weeks I cancelled my Fitlife subscription and am now a loyal Freshly customer. The meals are delicious, nutritious and plentiful. I love the variety and look forward to my delivery each week.
It's easy to use! Some are good, several I didn't
Care for. I am a fish lover but I found those dinners to be
Not good.
Hi Toni! Thank you for sharing your rating and review. I'm happy that you've enjoyed your meals overall, though others not so much.
I'll be sure to share your thoughts with our kitchen, as we're always looking to improve our meal selection! Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything else I can assist with, please don't hesitate to connect with me over at [email protected]!
Great Packaging. The heat timing is spot on. Delicious meals thus far.
So far all meals have been quite tasty, of good quality and value. But the under 500 calorie / low carb choices are limited and I get bored pretty easily so when my taste buds rebel at the sameness, I will need a big break. Also I wish I could select Saturday or Sunday as my delivery day.
Hi Sharon! Thank you for sharing your rating and review --I'm so happy to hear you've enjoyed your meals.
I'll be sure to share your thoughts with our kitchen, as we're always looking to improve our meal selection! If you’d like to speak with our Wellness Experts to see which Freshly meals can best fit your calorie needs, please feel free to send us an email at [email protected].
In regards to delivery days --I'll make note of this for our Delivery Team. It's a goal of ours to expand on our delivery service days, and this is something we'd like to help out with. For now, I truly appreciate your patience. Sharon, if there's anything else I can assist with, please don't hesitate to connect with me over at [email protected]!
These meals are healthy, easy, cost effective for my family. We have had two shipments and have loved every meal. I am a busy mother, I work two jobs this gives me peace of mind to relax about dinners and having different choices feels good. Thank you Freshly
Hi Kelly, thank you for your review. I'm so happy to hear that our meals are a great fit for you and your family! I hope we can keep sending you delicious meals each week! Thank you again, Kelly.
The portions are perfect, the meals are balanced and healthy, good variety.
Hi Dee, thank you for your feedback. I'm happy to hear that you're enjoying our meals! It sounds like we're a great fit for you, and we hope to keep sending you delicious meals. Thank you for being a part of Freshly!
As a single person it is great to have good meals that I don't have to cook. I like the variety of meals and favor is great and the meals are good for me.
Hi Merle, thank you for your feedback. I'm so happy to hear you're enjoying our meals! It sounds like we're a great fit for you, and I hope we can keep sending you some delicious meals. Thank you again, Merle!
I really like the convenience of Freshly, and the food was pretty good quality. The veggies were fresh, and the chicken was tender. But I just really don't having so many meat-centered meals in my diet! Where are the options with little or no meat in them? I just don't feel like there were options for people like me who prefer seafood (there were only 1 or 2 seafood options, one of which I can't eat because of the chili spice in it) and prefer vegetable-based meals. I'm just not a fan of so much meat, so I can't continue my subscription.
Hi Amber, thank you for your feedback. I'm happy to hear you've enjoyed the meals you're receiving. We unfortunately did remove our vegetarian meals, and we've replaced many of our seafood meals with other options. However, we update our menu once a week with one new meal, so definitely keep an eye out for more meals that fit what you're looking for! With that said, I'll be reaching out privately to see what I can do to help make this right.
So far have had 2 orders, the food is great, packed extremely well, good selection, I like the fact it shows the calorie count on each meal, is helpful if watching your calories per day. Takes 5 mins, perfect for my busy schedule, takes no time and I feel I am eating more healthy.
Hi Ron, thank you for giving us a try and provide us with your feedback. I'm so happy to hear that you're enjoying our meals! It sounds like we're a great fit for you. Thank you for being a part of Freshly!
Muy buena, busque mucho tiempo una empresa como Fresly y no la encontré. Cuando lo descubrí, pensé que no iban a cubrir mis expectativas porque había probado otras companias. Pero me sorprendieron. Excelente comida, sabrosa y echa por profesionales. El packagin excelente y la entrega puntual, no solamente la recomiendo a todos que lean esto, ya lo hice con todos mis amigos que estan en un plan de comida sana.
Hola Nicolas, gracias por tu comentario! Estamos respondiendo usando el traductor de Google, así que disculpe cualquier error. ¡Estoy muy feliz de saber que estás disfrutando de nuestras comidas, y realmente parece que somos perfectos para ti! ¡No se olvide de recomendar amigos y familiares usando su enlace de recomendación para que ambos reciban descuentos cuando se registren! Gracias de nuevo, Nicolas!
You need more meal choices. I'm getting tired of ordering the same meal week after week.
Hi Doug, thank you for your feedback. I'm sorry to hear you're not finding enough variety. We update our menu once a week with one new meal, so definitely keep an eye out for more delicious options! We actually have a new Chicken Romesco meal coming out this week. With that said, I'll be reaching out privately to see how I can help make this right!
This is my second delivery, and so far, so good. I have enjoyed all the meats, but some of the vegetables are too dry. Esc. The ones in my Grilld chicken bowl.
Hi, Martha! Thank you so much for your feedback! I'm glad that you're enjoying our meals despite your experience with some of the vegetables that are in them. I'll make sure to pass along your feedback to our chefs in order to make the necessary adjustments and improvements to our meals!\
If there's anything that you'd like to see us improve on, and if we can help you with anything else, feel free to connect with me at [email protected]!
I am disabled and cooking is quite difficult. I started using Freshly if you weeks ago and really enjoy the food. It tastes very good and the quality seems to be quite high. The choices also seem to be quite healthy for the most part with a wide variety. There is one option that I wish you would offer. It would be nice if there was a choice at least with some of the meals to choose larger meals. For instance: the turkey meatloaf. It would be nice for guys like myself to have a choice of a dinner with two slices of meatloaf instead of one. Or to buy an extra single meatloaf slice a la cart. The same would go for the Buffalo chicken as well. I don't know if this is something you would be able to do but I would improve meal size for men especially.
Hi Michael, thank you for your feedback. I'm so happy to hear you're enjoying our meals. We currently don't have the ability to customize our meals to be larger in portion, but I'll certainly pass along your thoughts to our chefs! Thank you again, Michael!
My experience has been great. I think the food is well seasoned. Questionwill menues be lighter going into summer?
Hi Anne! Thank you so much for rating us and sharing your experience! We're so happy to cook for you, and we do try our best not to over-season!
While we can't give any news right now, be sure to keep an eye out on our menu for new and exciting meals headed your way! If there's anything you'd like to share with me in order to improve on our meals, or anything else that you would like to let me know, please don't hesitate to contact me at [email protected]!
The food is good but I think the portion size is a little small especially for a man. My husband is not full after eating this for dinner. I may have to cancel because that's a problem.
The meals are so delicious and fresh. The site is easy to use. The meal prep is effortless with is the best part. Lots of variety in cuisine. Hopefully more meal options in the future.
Hello Martha! Thank you for sharing your rating and review with us. I'm so happy to hear we're working so well together!
The ease and convenience you're experiencing is why we do what we do. I'll also be sure to pass along your thoughts on more meal variety over to our chefs. If there's ever anything I can assist with, please don't hesitate to connect with me here or give me a shout over at [email protected]!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shawnda, we're so happy to hear that you're having a wonderful time with our service! The ease and convenience you're experiencing are why we do what we do, and I hope you continue to enjoy our meals week after week!