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Freshly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

North Carolina
1 review
4 helpful votes
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The food is not quality
February 26, 2020

The actual service and convenience is amazing. Literally is just comes to the door, heat it to and eat it. Stores well. However, coming from Hello Fresh the quality if food, flavor, spice and quality of meat is sooo disappointing. And there are so options without meat as the main dish. So because the meat sucked, I thought all let me try some veggie options. None. I wouldn't waist my money.

Date of experience: February 25, 2020
Eli M. — Freshly Rep
over a year old

Hi Jacqueline --thank you for sharing your thoughts and concerns with us. While I'm happy you enjoyed the service itself, I'm truly sorry to hear you haven't been finding more meals you can enjoy.

I'll also be sure to pass along your thoughts on our meals over to our chefs. If there's ever anything I can assist with, please don't hesitate to connect with me here or give me a shout over at [email protected]!

North Dakota
1 review
0 helpful votes
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De-lish
February 24, 2020

Freshly is a lifesaver. I was spending an exorbitant amount of money a week on lunch. Most often I wouldn't make the right healthy choice. These meals are a great option and so healthy.
Try this alternative; I highly recommend it. The portion size is great and filling. It's a money saver plus Its fresh healthy food, no fuss delivery, and the best news... I lost 5 pounds.

Date of experience: February 24, 2020
Eli M. — Freshly Rep
over a year old

Hello Kris! Thank you for sharing your rating and review with us. I'm so happy to hear we're working so well together!

The ease and convenience you're experiencing is why we do what we do. If there's ever anything I can assist with, please don't hesitate to give me a shout over at [email protected]!

California
1 review
0 helpful votes
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Suggestions
February 24, 2020

I had 2 weeks of delivery so far. I am very satisfied with the quality, portions and taste.
I wish there was more fish dinners and breakfast/ brunch selections.

Date of experience: February 23, 2020
Eli M. — Freshly Rep
over a year old

Hi Kathleen! Thank you for sharing this with us --I love hearing how much you're enjoying the meals.

I'll also be sure to pass along your thoughts on extra dishes to our menu. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.

If there's anything I can assist with, please make sure to give me a shout here or over at [email protected]!

Indiana
1 review
0 helpful votes
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Makes life so much easier!
February 24, 2020

I love these meals! They are healthy and are not lacking in flavor at all. Getting these meals has made my life so much easier!

Date of experience: February 23, 2020
Cristin D. — Freshly Rep
over a year old

Hi Brooke, thank you so much for taking the time to review us! I'm so delighted to hear you're loving the meals and service - I hope you continue to enjoy week after week. It's truly customers like yourself who allow us the opportunity to flourish as we continue to grow. Thanks again!

California
1 review
0 helpful votes
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Lunch meal review
February 24, 2020

So far meals are good. Could use to be a bit more flavorful. Can tell the meals are made for the masses. Overall I like them.

Date of experience: February 23, 2020
Indiana
1 review
0 helpful votes
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Love this service
February 23, 2020

We got Freshly meals for our son who is a Division 1 athlete. He loves the convenience of just having to heat up his meal - no chopping or meal prep! We love that he's eating healthy foods to fuel his performance.

My main feedback is that I would love the option to send him a 2-4 serving meal! He eats 3 meals in one sitting! I would imagine a bigger serving option might be preferable for families as well?

Date of experience: February 23, 2020
Massachusetts
1 review
0 helpful votes
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Good
February 23, 2020

So far most dishes I have tried are tasty. But most dishes also need more seasoning. I dislike the overly salted commercial foods but food still needs salt!

Date of experience: February 23, 2020
Cristin D. — Freshly Rep
over a year old

Hi Donna, thanks so much for reviewing us! I'm pleased to hear you're loving the meals overall, though I'm so sorry to hear you're not finding them seasoned enough! We never like to over season since taste can vary, but we do provide flavor tips on our site. Of course, the feedback is very much so appreciated and I'll be sure to pass along your feedback to our chefs as we're always looking for new ways to improve our recipes! If you have any other feedback, just let me know at [email protected]. I'm here to help!

Oklahoma
1 review
2 helpful votes
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Soup kitchen
February 22, 2020

I got one week of meals? Did I say meals, I have seen better food at soup kitchens. They show you a nice picture of the meal but when you get it, it has no eye appeal does not look at all like what was shown. Every thing is pilled on top of each other. You have to do your own seasoning because it is tasteless.

Date of experience: February 21, 2020
Stephen D. — Freshly Rep
over a year old

Hi Charles, thank you for taking the time to provide your feedback. I'm very sorry to hear you didn't enjoy our meals. We always want our customers to have the best experience! With that said, I'll be reaching out privately to see how we can improve and help make this right!

Georgia
1 review
0 helpful votes
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Tasty Meals
February 21, 2020

Everything we have ordered is just delicious. The portion sizes are just right. Having prepared meals that can be heated up in a flash are perfect for our busy lifestyle. The best part is knowing that the food is prepared using more healthy ingredients and being able to know how many carbs and calories we are taking in. My only "complaint" is that I wish the 12 meal price plan was a bit less expensive. Maybe just by a dollar or two. But, all in all, we are very happy with the service and food.

Date of experience: February 21, 2020
Indiana
1 review
0 helpful votes
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A Lifesaver!
February 21, 2020

My family and I started using Freshly and it has been a lifesaver. The food is delicious, fresh, and portioned just right to keep me and my family eating well. We save so much money not using those fast food delivery driver services and the food is so much healthier. The best part? No more "what's for dinner?" Anxiety! The app is very easy to use and I love that the plan is flexible with lots of options! I have already recommended to my friends and family. My only regret is not doing this sooner!

Date of experience: February 21, 2020
Stephen D. — Freshly Rep
over a year old

Hi Michael, thank you for your feedback. I'm so happy to hear that you're loving our meals! It sounds like we're a great fit for you. Thank you for being a part of Freshly!

Canada
2 reviews
0 helpful votes
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Great healty food
February 21, 2020

I recommend Freshly to all my friends who wants to maintain a healthy lifestyle and don't have time to cook themselves, their taste is great, food is nice and on time delivery, what else you need.

Date of experience: February 21, 2020
Renzo D. — Freshly Rep
over a year old

Hi, Kevin! Thank you so much for recommending us! I'm happy to hear how much convenience our meals and service bring to you! It's happy and satisfied customers that keep us going!

Texas
1 review
0 helpful votes
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We have loved the food so far, every dish we have tried has been very flavorful and nicely made. And the convenience of the whole process, as well as not having to worry about what's for dinner, make the experience excellent. Plus the cost for what you get is unbelievable!

Date of experience: February 20, 2020
Stephen D. — Freshly Rep
over a year old

Hi Jason, thank you for your feedback. I'm so happy to hear you're enjoying our meals! It sounds like we're a great fit for you. Thank you for being a part of Freshly!

Connecticut
1 review
0 helpful votes
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Great Meals. Nice portions.
February 20, 2020

Great Meals. Nice portions. Would be nice to have additional options.

Date of experience: February 20, 2020
Stephen D. — Freshly Rep
over a year old

Hi Alan, thank you for your feedback. I'm happy to hear that you're enjoying our meals and the portion size. We update our menu once a week with one new meal, so definitely keep an eye out for some new favorites!

California
1 review
0 helpful votes
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Excellent Service and Great Meals
February 20, 2020

My husband and I both love Freshly. Everything is delicious. Great variety and easy updating weekly meals.

Date of experience: February 20, 2020
Stephen D. — Freshly Rep
over a year old

Hi Pam, thank you for your review. I'm so happy to hear that you and your family are enjoying our meals. Thank you for being a part of Freshly!

Florida
1 review
0 helpful votes
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This service working great, husband and I both travel always a healthy meal ready

Date of experience: February 20, 2020
Renzo D. — Freshly Rep
over a year old

Hey there, Debbie! Thank you for your feedback! I'm happy that our meals are working out for you and your husband! We do try our best to keep our meals fresh - no chemical or artificial preservatives, and tasty as the same time!

If you'd like to give any suggestions, please reach me at [email protected]!

Florida
1 review
0 helpful votes
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Tasty meals
February 19, 2020

Switched to freshly from another service to reduce cholesterol and saturated fats and calories. The meals are filling and tasty. I am pleased with the variety and the availability of casserole type dishes. Reminds me of the comfort foods of my youth.

Date of experience: February 19, 2020
Stephen D. — Freshly Rep
over a year old

Hi David, thank you for your feedback. I'm so happy to hear that you're loving our meals! Thank you for being a part of Freshly!

California
1 review
0 helpful votes
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Enjoying it
February 19, 2020

I like the variety. I don't particularly like Chicken and Rice Pilaf. I would prefer if you don't include that in my shipment.

Date of experience: February 19, 2020
Stephen D. — Freshly Rep
over a year old

Hi Aravinda, thank you for your review. I'm sorry to hear you don't like the Chicken and Rice Pilaf. I'll be reaching out privately to get further feedback, as well as what meal you're wanting to swap it for! Thank you again, Aravinda!

Georgia
1 review
0 helpful votes
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Good food and convenience
February 19, 2020

Most of the meals I've received are really good and have good portion sizes. I mostly eat them for lunch at work which reduces the uncertainty of what to bring or buy for lunch. Keep coming with me meal options or I'll be repeating the same meals. I'm going on my 4th meal delivery

Date of experience: February 19, 2020
Renzo D. — Freshly Rep
over a year old

Hi Loria! Thank you so much for sharing your experience with us! I'm so happy that you're enjoying with our meals so far! We do try to add a couple of new meals each week, so be sure to keep an eye out on our menu for some exciting additions!

New York
1 review
0 helpful votes
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Restaurant Quality!
February 19, 2020

Freshly's steak with peppercorn sauce dinner is delicious! I've had it fresh and from frozen and enjoyed it so much! It's a winner!

Date of experience: February 18, 2020
Eli M. — Freshly Rep
over a year old

Hi Michele! Thank you for showing some love for our Steak Peppercorn --it's one of my favorites too. I'd really like to hear more of your thoughts on other meals you've tried, and anything else you'd like to share.

Connect with me over at [email protected]!

Minnesota
1 review
0 helpful votes
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Awesome food and preperation
February 18, 2020

So far I've nothing bad to say with exception that maybe the price is a little higher then I'd like, but I am comfortable with it as I'm posting for the convienence.

Date of experience: February 18, 2020
Stephen D. — Freshly Rep
over a year old

Hi Patrick, thank you for your feedback. I'm so happy to hear that you're enjoying! A great way to keep costs low is to utilize our referral program, which you can send your link by clicking on "Get $40" located at the top of your subscription. Once your friends or family sign up using your referral link, you'll both receive 2 deliveries discounted by $20 each! Thank you again, Patrick!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States