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Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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The actual service and convenience is amazing. Literally is just comes to the door, heat it to and eat it. Stores well. However, coming from Hello Fresh the quality if food, flavor, spice and quality of meat is sooo disappointing. And there are so options without meat as the main dish. So because the meat sucked, I thought all let me try some veggie options. None. I wouldn't waist my money.
Freshly is a lifesaver. I was spending an exorbitant amount of money a week on lunch. Most often I wouldn't make the right healthy choice. These meals are a great option and so healthy.
Try this alternative; I highly recommend it. The portion size is great and filling. It's a money saver plus Its fresh healthy food, no fuss delivery, and the best news... I lost 5 pounds.
Hello Kris! Thank you for sharing your rating and review with us. I'm so happy to hear we're working so well together!
The ease and convenience you're experiencing is why we do what we do. If there's ever anything I can assist with, please don't hesitate to give me a shout over at [email protected]!
I had 2 weeks of delivery so far. I am very satisfied with the quality, portions and taste.
I wish there was more fish dinners and breakfast/ brunch selections.
Hi Kathleen! Thank you for sharing this with us --I love hearing how much you're enjoying the meals.
I'll also be sure to pass along your thoughts on extra dishes to our menu. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything I can assist with, please make sure to give me a shout here or over at [email protected]!
I love these meals! They are healthy and are not lacking in flavor at all. Getting these meals has made my life so much easier!
Hi Brooke, thank you so much for taking the time to review us! I'm so delighted to hear you're loving the meals and service - I hope you continue to enjoy week after week. It's truly customers like yourself who allow us the opportunity to flourish as we continue to grow. Thanks again!
So far meals are good. Could use to be a bit more flavorful. Can tell the meals are made for the masses. Overall I like them.
We got Freshly meals for our son who is a Division 1 athlete. He loves the convenience of just having to heat up his meal - no chopping or meal prep! We love that he's eating healthy foods to fuel his performance.
My main feedback is that I would love the option to send him a 2-4 serving meal! He eats 3 meals in one sitting! I would imagine a bigger serving option might be preferable for families as well?
So far most dishes I have tried are tasty. But most dishes also need more seasoning. I dislike the overly salted commercial foods but food still needs salt!
Hi Donna, thanks so much for reviewing us! I'm pleased to hear you're loving the meals overall, though I'm so sorry to hear you're not finding them seasoned enough! We never like to over season since taste can vary, but we do provide flavor tips on our site. Of course, the feedback is very much so appreciated and I'll be sure to pass along your feedback to our chefs as we're always looking for new ways to improve our recipes! If you have any other feedback, just let me know at [email protected]. I'm here to help!
I got one week of meals? Did I say meals, I have seen better food at soup kitchens. They show you a nice picture of the meal but when you get it, it has no eye appeal does not look at all like what was shown. Every thing is pilled on top of each other. You have to do your own seasoning because it is tasteless.
Hi Charles, thank you for taking the time to provide your feedback. I'm very sorry to hear you didn't enjoy our meals. We always want our customers to have the best experience! With that said, I'll be reaching out privately to see how we can improve and help make this right!
Everything we have ordered is just delicious. The portion sizes are just right. Having prepared meals that can be heated up in a flash are perfect for our busy lifestyle. The best part is knowing that the food is prepared using more healthy ingredients and being able to know how many carbs and calories we are taking in. My only "complaint" is that I wish the 12 meal price plan was a bit less expensive. Maybe just by a dollar or two. But, all in all, we are very happy with the service and food.
My family and I started using Freshly and it has been a lifesaver. The food is delicious, fresh, and portioned just right to keep me and my family eating well. We save so much money not using those fast food delivery driver services and the food is so much healthier. The best part? No more "what's for dinner?" Anxiety! The app is very easy to use and I love that the plan is flexible with lots of options! I have already recommended to my friends and family. My only regret is not doing this sooner!
Hi Michael, thank you for your feedback. I'm so happy to hear that you're loving our meals! It sounds like we're a great fit for you. Thank you for being a part of Freshly!
I recommend Freshly to all my friends who wants to maintain a healthy lifestyle and don't have time to cook themselves, their taste is great, food is nice and on time delivery, what else you need.
Hi, Kevin! Thank you so much for recommending us! I'm happy to hear how much convenience our meals and service bring to you! It's happy and satisfied customers that keep us going!
We have loved the food so far, every dish we have tried has been very flavorful and nicely made. And the convenience of the whole process, as well as not having to worry about what's for dinner, make the experience excellent. Plus the cost for what you get is unbelievable!
Hi Jason, thank you for your feedback. I'm so happy to hear you're enjoying our meals! It sounds like we're a great fit for you. Thank you for being a part of Freshly!
Great Meals. Nice portions. Would be nice to have additional options.
Hi Alan, thank you for your feedback. I'm happy to hear that you're enjoying our meals and the portion size. We update our menu once a week with one new meal, so definitely keep an eye out for some new favorites!
My husband and I both love Freshly. Everything is delicious. Great variety and easy updating weekly meals.
Hi Pam, thank you for your review. I'm so happy to hear that you and your family are enjoying our meals. Thank you for being a part of Freshly!
This service working great, husband and I both travel always a healthy meal ready
Hey there, Debbie! Thank you for your feedback! I'm happy that our meals are working out for you and your husband! We do try our best to keep our meals fresh - no chemical or artificial preservatives, and tasty as the same time!
If you'd like to give any suggestions, please reach me at [email protected]!
Switched to freshly from another service to reduce cholesterol and saturated fats and calories. The meals are filling and tasty. I am pleased with the variety and the availability of casserole type dishes. Reminds me of the comfort foods of my youth.
Hi David, thank you for your feedback. I'm so happy to hear that you're loving our meals! Thank you for being a part of Freshly!
I like the variety. I don't particularly like Chicken and Rice Pilaf. I would prefer if you don't include that in my shipment.
Hi Aravinda, thank you for your review. I'm sorry to hear you don't like the Chicken and Rice Pilaf. I'll be reaching out privately to get further feedback, as well as what meal you're wanting to swap it for! Thank you again, Aravinda!
Most of the meals I've received are really good and have good portion sizes. I mostly eat them for lunch at work which reduces the uncertainty of what to bring or buy for lunch. Keep coming with me meal options or I'll be repeating the same meals. I'm going on my 4th meal delivery
Hi Loria! Thank you so much for sharing your experience with us! I'm so happy that you're enjoying with our meals so far! We do try to add a couple of new meals each week, so be sure to keep an eye out on our menu for some exciting additions!
Freshly's steak with peppercorn sauce dinner is delicious! I've had it fresh and from frozen and enjoyed it so much! It's a winner!
Hi Michele! Thank you for showing some love for our Steak Peppercorn --it's one of my favorites too. I'd really like to hear more of your thoughts on other meals you've tried, and anything else you'd like to share.
Connect with me over at [email protected]!
So far I've nothing bad to say with exception that maybe the price is a little higher then I'd like, but I am comfortable with it as I'm posting for the convienence.
Hi Patrick, thank you for your feedback. I'm so happy to hear that you're enjoying! A great way to keep costs low is to utilize our referral program, which you can send your link by clicking on "Get $40" located at the top of your subscription. Once your friends or family sign up using your referral link, you'll both receive 2 deliveries discounted by $20 each! Thank you again, Patrick!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


Hi Jacqueline --thank you for sharing your thoughts and concerns with us. While I'm happy you enjoyed the service itself, I'm truly sorry to hear you haven't been finding more meals you can enjoy.
I'll also be sure to pass along your thoughts on our meals over to our chefs. If there's ever anything I can assist with, please don't hesitate to connect with me here or give me a shout over at [email protected]!