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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Not much meal variety rotating. Receive positive feedback from person that this benefited from during time of need. Additional negative is if you set up with PayPal first you cannot change your type of payment to a credit card or other method later. Had to cancel and start over with a new email account to resume. Was quite a hassle to change over and not keep order history.
My son has enjoyed the last several weeks of Freshly. He loves the simplicity of fixing the meals. Unfortunately, he cannot afford the luxury of having it every week due to being on SSI. It does not fit his budget unless he saves up.
This concept is especially great for the folks who are disabled and the elderly still living at home that need wholesome food too.
Hi Marybeth, thank you for your feedback. I'm so happy to hear that he's enjoying our meals! A great way to keep costs low is to utilize our referral program! Once you refer someone and they sign up, you'll both receive 2 deliveries discounted by $20 each!
My husband and I tried Freshly for the first time about two weeks ago. Between the two of us we have tried about 12 different meals. Every one of the meals have been delicious and filling. The convenience of the meals just adds to our satisfaction. For anyone "on the fence" about trying out this service I would say, "Go for it!" It is worth the cost in so many ways.
Hi Gretchen! I'm so delighted to hear we're such a great match. I would love to hear more about your thoughts on which meals were your favorites--so please don't hesitate to connect with me here or over at [email protected]!
I use them for lunches for my husband. It helps me not to let him over eat.
Love the Convenience
Hi Sebrina, thanks for reviewing us and sharing your experience! I'm so pleased to hear our service has been a great fit for you and your family, and I hope you continue to enjoy week after week. Thanks again!
I tried other companies like Freshly before that were more costly per week and the quality and portion size that Freshly gives you is unmatched. I love that there is an application for the service and I can conveniently rate meals and change my order for the coming weeks. When you need help with something or have a question the Freshly team is always happy to help in the chat forum on the application, they get back to you in a timely manner as well. The reason I choose Freshly is because I have Celiac disease and all of their meals are certified gluten free. This takes the hassle out of cooking and worrying about cross contamination. The only set back I have found from Freshly is that the maximum meals per peek is 12 and I wish I could get 14. I understand why 12 would be an ideal amount of meals for some people, IE a cheat meal, eating out, or one home cooked meal but I just love Freshly so much that I would love to eat it 7 days a week! This service has increased the quality of my life and I am confident that I am giving my body the healthy food that it has always deserved. Thank you!
Hi Amber, thanks so much for the review and the kind words - Much appreciated! It's wonderful to hear what a great fit we've been, specially since you can't have gluten! I also appreciate your feedback about the meal plans and will be sharing this with the appropriate members of my team for further review. If you have any meal suggestions or if there's something you'd like to see us do better, let me know at [email protected]. I'd love to hear your thoughts and assist however I can!
I've been a customer for 4 years and am very pleased with the service. Freshly allows me to eat healthy with little thinking ahead or preparation. The meals are 100% gluten free and void of any preservatives or chemicals. They are also DELICIOUS!
Hi Chris, thanks so much for the review and for being part of the Freshly fam for 4 years! It's truly customers like yourself who allow us the chance to flourish as we continue to grow. I'm so delighted that to hear that we've been such a great fit and I hope you keep enjoying you deliveries every week - Or every year! If you ever need anything, chat with me at [email protected]. I'm here to help!
Kind of hard to wrangle food choices for a family of 3 and keep individual choices tracked from computer to fridge. Individual ordering URL per family member, and name marking on the dishes (or at least a named packing list) would definitely help.
I think the food is good, especially considering the effort that goes into the cooking. My son calls it "airline food" but he is a spoiled brat. My wife is neutral about the food (she thinks the portions are too large for her, they are just right for me and my son).
The price is very good.
Hi Loic, thanks so much for taking the time to review us! I truly appreciate your feedback about family options and ordering - I'll be sure to pass this along to the appropriate members of my team as we're always looking for new ways to better our service! In the meantime, if you have any thoughts on the meals or have any recipe suggestions, let me know at [email protected]. I'd love to hear your thoughts and help out in anyway I can. Thank again!
I love the ease of freshly and how great everything tastes! Most of the options can easily fit into anyone's dietary restrictions or diet plan. I love that I have a wide array of things to choose from and everything is high quality and full of nutrients. The single serving size works great for me as well. I would like some lower sodium options as well as some more vegetable heavy options, but that's really the only downfall!
Hi Ariel --thank you for sharing your rating and review with us!
While we're not designed to be a low sodium alternative, we do understand that some of our customers have different goals and needs. If you’d like to speak with our Wellness Experts to see how Freshly meals can best address your sodium requirements, please feel free to send us an email at [email protected].
Should there be anything else I can personally assist with, Ariel, make sure to connect with me here or via [email protected]!
All but one of my meals has been delicious! Love the ease of ordering and the reminders you send regarding delivery and ordering!
Hello Kathy! Thank you for sharing your rating and review with us. I love hearing that you've enjoyed most of the meals you've tried, and I'd like to hear more. From the meals, to the app, or our service altogether --any thoughts you'd like to share really.
Should there be anything else I can personally assist with, Kathy, make sure to connect with me here or via [email protected]!
I love freshly. I'm a physician assistant student currently and freshly makes it so much easier when hours are insane and you don't always have time to cook meals but don't want to eat fast food. I do wish there was a way to opt for the meals to be vegetarian, I don't eat meat often and end up eating around the meat when I order these meals. Would be nice to just opt out of having meat added in the first place. Otherwise the meals are super tasty and quick and have made my life much easier!
I am on week three and so far I like all but one meal that I've tried. The meals arrive fresh and ready to refrigerate.
This was changed my life. Saves so much time and I get yummy, healthy lunches and dinners. I haven't had a bad meal yet. Portion size is perfect. Thanks Freshly!
Hi Kathleen, thank you so much for sharing your valued feedback! We're so happy to hear you enjoy, we'll be sure to pass this along to our chefs!
Being widowed I got into the habit of easy microwave meals. Not always best for taste or health. With the new year am making changes to my way of taking care of me. With the Freshly meals, I do not worry about what to fix or eating proper portions. Am now getting my health back and getting out to socialize and staying out of restaurants for all you can eat. Loving the convenience of adding my own spice or side to the meal. Thank you Freshly for helping me go a new direction.
Hi Daisy, thank you for your feedback. I appreciate you allowing us to cook for you and it's great to hear that you're enjoying our meals. Thank you for being a part of Freshly!
Freshly provides excellent customer service. I recently had a late delivery because of winter weather delays and the refunded me in addition to giving me $30 in credit due to my inconvenience. I am well pleased with the food and variety of meal choices. Thank you.
Hi Vivian, thank you for your feedback. I'm so happy to hear that we were able to assist you during the unfortunate delay you experienced. I appreciate you giving us another try to make this right! Thank you again, Vivian!
I've loved every meal I've received. The chicken is tender and the veggies are cooked perfectly. The portions are appropriate and the meals are so easy to heat up. I could go on and on!
Not happy about price increase. I will not be ordering again
Hi Charlotte, thanks so much for the review and I'm so sorry for any confusion regarding the price! Looking at your subscription, I do see that you had a promo code for the first 2 orders - As the promotion had been fully utilized, the price did revert back to the regular $59.99 per week for the 6 meal plan. Of course, the price for each order can be viewed in your Deliveries!
We do have a Friend Referral, and I'll be reaching out in a private message to share more info on that. My sincerest apologies again for any troubles, though I look forward to connecting with you soon, Charlotte.
I've been using this service for a few weeks now and I feel like there aren't very many dairy free diet options. I would like to order some meals with dairy in them, because I can't request having an ingredient left out, but I can't. I feel like I'm already starting to get board with the menu.
Hi Terri, thanks so much for taking the time to review us! I'm so sorry for any troubles with our current selections - We're not made for any specific diet (like dairy free), but we do still have some options. At this time, I'm sad to say we can't customize just due to the large amount of meals we make each week. However, this is something we're looking to add! In the meantime, I'll be sure to pass along your feedback.
With that said, we do try and keep a steady menu, though we typically swap out an existing dish for a new one every week - excluding holidays! As we continue to grow, we have even more plans to offer more delicious selections. Be sure to check back with us to see if we have more delicious and dairy free meals perfect for your needs!
My apologies again, though I will be reaching out in a private message to see how I can further assist. I look forward to chatting with you soon, Terri!
Meals are very fresh and tasty. Very happy with every aspect of Freshly.
Hello Angie! Thank you for sharing your rating and review about our service. I'm absolutely thrilled you've been enjoying your time with us, and I'd love to hear more! Further details on which meals you love, what you'd like to see on our menu, and anything else you'd like to share --make sure to connect with me!
I like it. We are on no sugar no wheat diet. And don't have a kitchen. Right now. This is very easy and very good and the way we want to eat. Will continue to use freshly when we have a kitchen again
Hi Melissa, thank you for your review! I'm so happy to hear that you're enjoying our meals, and that you plan to continue using us. Thank you again, Melissa!
As a young professional that wants to eat a healthy great tasting meal without the time spent in the kitchen doing it yourself, Freshly meals are the best option. The meals don't have any ingredients that I can't pronounce, ergo nothing artificial. All meals are perfectly portioned to satisfy without overeating. The entire online experience is a breeze, from meal descriptions to meal selection and ordering. There are only two reasons why I couldn't give it 5-stars. First, I feel the average price per meal is a little high. The second is even though the portions, calories, nutrients and such are all fairly healthy, I have noticed that some of the meals have high fat content, particularly the saturated fat.
Hi Nick, thank you for your feedback. I'm so happy to hear that you're enjoying your meals. I'm sorry that you're finding some meals to be high in fat and saturated fat. I'll certainly let our chefs know how we can improve!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, thank you for your review. I'm sorry to hear that there isn't enough variety. We update our menu once a week with one new meal, definitely keep an eye out for more meals that you may enjoy! Also, since PayPal is a newer form of payment for us and we're currently restricted in how subscriptions can be changed payment wise. As we continue to grow, I hope we're able to offer more flexibility! Thank you again!