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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Finally I'm eating healthier than ever before. Gluten free, well balanced and delicious!
Too many meals are just okay, and there isn't enough change/variety from week to week. I expect more for the price. I had one meal last week that was downright awful!
Hi Brenda, thank you for your review. I'm very sorry to hear that you're not enjoying our meals, or the variety. We update our menu once a week with one new meal! With that said, I'll be reaching out privately to forward your feedback and help make this right!
Freshly is amazing! The delivery is on-time, fresh, and well-insulated. The food is fantastic!
Hi Bridget, thank you for your feedback. I'm so happy to hear that you're enjoying our meals! Thank you again, Bridget!
Only 1 of three shipments arrived on time. Actually 1 one time. 1 three days late... the 3rd never arrived at all. Good food but you have to stay on top of it and be flexible.
Hi Judi --thank you for sharing this with us. I'm terribly disappointed to hear you've had this experience with your deliveries. Please know this isn't the standard we strive for, and I'd very much like to see how I can make this right!
I've also reached out in a private message, I look forward to assisting you, Judi!
Very good food very good just enough food for dinner easy to cook
Hi Calvin, thanks for taking the time to review us! It sounds like we're a perfect fit and I hope you keep enjoying all we have to offer. Thanks again!
The food is always really good and well prepared. Delivered on time and cold. I enjoy my choices!
Hi Francine, thanks so much for the 5 stars! It's great to hear you've been enjoying our selections and I hope you continue to enjoy week after week.
I was looking for a meal plan that would provide tasty, fresh food with no prep time needed. So far Freshly has been great. I did have one issue with a missing meal but their Customer Service was great and credited my account right away. I hope they continue to add to their list of meals but otherwise I am a fan and recommend to others for sure!
Hi Leslie, thank you so much for reviewing us and for the kind words - Much appreciated! We've always intended to be a service of convenience and efficiency, and it sounds like we've met our goal with you. Of course, I hope you keep enjoying the meals along with all the new delicious selections we have on the horizon. Thanks again!
I started a 6 day a week subscription about a month ago with Freshly.com. I absolutely love it! I am eating healthier, not feeling guilty to have a cheat day once a week, and I know that I now have a guarantee meal that's hot. Freshly is also super available to answer questions, concerns, and get excited to hear what your favorite meal is from their site. It's also helping me to lose weight with healthier options of my favorite foods that are portioned, and they taste great. Thank you, Freshly, for helping me eat better.
Hello August --thank you kindly for sharing your experience with us! I love hearing that our meals and service are great fit for you. It's truly why we do what we do. I hope we keep getting more of your feedback, and if there's ever anything I can assist with, just give me a shout over at [email protected]!
In regards to the nutritional value in our meals, if have any goals in mind and would like to speak with our Wellness Experts to see which Freshly meals can best fit your needs, please feel free to send us an email at [email protected]!
I really like the simplicity of your Freshly application. In relation to the good that is also great but think the food is a little bland and could use more flavoring or spices etc.
I've really enjoyed many of your entrees. But very honestly, I need more choices to continue. Sauces are terrific!
I have been ordering freshly for about three weeks now and I have loved every meal! Delicious, quick to heat up and so filling. Loving it!
Hi Kerri, thank you so much for the wonderful review and the kind words! It's very much so appreciated. I'm so pleased to hear you're loving our meals and service, and I hope you keep enjoying week after week. Thanks again!
Freshly gave me the opportunity to eat properly for the first time in 20 years. Previously I would eat take-out or frozen dinners.
Hi Terrance, thank you for sharing your valued experience with us! We're so happy to hear we're the perfect fit!
I've been a freshly customer for a month now. The food is quite good, but if you're even a slightly picky eater, you may struggle to find meals that you like. I avoid cheese and mushrooms, for example, which knocks out at least 40% of the dishes offered.
One of my instant favs was turkey meatballs with broccoli, so (of course), Freshly deleted it as a choice.
While there are pluses to Freshly, it may be a better alternative for people who'll eat almost anything and I'm not one of those folks.
Hi David, thank you for your review. I'm very sorry to hear that one of your favorite meals has been removed and that you're not finding enough variety. As we update our menu once a week, with one new meal, we often bring back old favorites! I'll certainly pass along your thoughts to our chefs, hopefully we'll have more meals you may enjoy soon! Thank you again, David!
My experience with freshly has been nothing but positive all the way! Every dish has been delicious and easy to heat up every time! The website has also been extremely user friendly which has been a big plus for me! I would highly recommend freshly for anyone with a busy schedule who needs a little something better than fast food or long hours in the kitchen! I've been nothing but ecstatic so far for this wonderful service and will continue to count on them! My thanks to all who work at freshly! You keep me going!
Hi David, thanks so much for the wonderful review! I truly appreciate the kind words. It's great to hear you've been loving both our meals and service - I hope you continue to enjoy week after week! It's customers like you who allow us to flourish as we keep growing. If you ever need anything or even have any meal suggestions, just let me know at [email protected]. I'd love to hear your thoughts! Thanks again, David!
Excellent quality foods; economical; tasty; well thought-out
Menus; generous portions - all good
Hi Gertrude, thank you for providing us your review. I'm so happy to hear that you're enjoying our meals! We hope you find a favorite one soon! Thank you again, Gertrude.
I have found there to be a decent variety and have yet to find a dish I didn't like. I didn't give it 5 stars because I would really like to find a food prep service that has meals with fewer calories.
Hi Michele, thank you for your feedback. I'm happy to hear you've been enjoying our meals. I'll certainly let our chefs know that you'd like to see lower calorie meals. As we update our menu once a week with one new meal, definitely keep an eye out for more meals that you may like!
Hi Marie, thank you for your feedback. I'm so happy to hear that you're enjoying our meals and looking forward to more deliveries! We'd love to hear if you have a favorite meal yet!
Food arrives on time, well packed, cold, and delicious. Fairly new customer, so far only ordered what I know I'd like. Anxious to branch out to more adventurous choices. Eaten meals both frozen and freshly cooked. Both delicious.
Hi Sarah, thank you for your review. I'm so happy to hear that you're enjoying our meals and I hope we can keep cooking and sending you some delicious meals! Thank you again, Sarah.
I love the meals. The only one that was too spicy for my taste where the cod cakes. Everything else is delicious and makes my day so very easy.
Hi Sharon, thank you for your review. I'm so happy to hear that you're loving our meals! It sounds like we're a great fit for you, thank you so much for being a part of Freshly!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Simon! I'm so happy to hear that you're enjoying our meals, and allowing us to cook for you! Thank you so much for taking the time to provide your review!