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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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So far my husband and I have enjoyed our meals. They are delicious and filling. My only concern is the sodium and I would like more meals with less calories.
Also more fish choices such as Wild Caught Salmon.
I would prefer larger portions. I find myself snacking more than before because I'm always hungry after eating one of the meals. I don't understand why the meals don't come with a lot more vegetables. Some have no vegetables at all?
Meals arrived as expected. Food tastes good and is enough to be full but not stuffed.
Hi Jeff, thank you for your review. I'm so happy to hear that you're enjoying our meals! We hope you have a favorite meal, and thank you for being a part of Freshly!
Everyone has been very quick to respond to my questions and accommodate me.
Hi Cherrie, thank you for your feedback! It's so great to hear that you've been receiving great assistance! We hope you've also been enjoying your meals. Thank you again, Cherrie!
I find the food definitely fresh and delicious but on the same note very spicy on some. There are a few that I liked but the spice was just too much so I won't purchase again.
I would enjoy the meals better if the sodium content wasn't so high. This isn't helping me achieve my fitness goals any sooner, in fact. I think it's inhibiting them
Hi Rubi, thank you for your feedback. At this time we don't gear our meals to specifically be low in sodium, but I'll certainly pass along your thoughts to our chefs. They do start as low as 400mg of sodium. Thank you again, Rubi.
My husband has Parkinson's and I have MS. Being that the middle of the day I'm unusually exhausted and am not up to cooking (Due to MS). My husband hasn't been able to cook in quite a while. Have been looking for something that fills our needs. We received our first box on a Tuesday. In 7 min our meals were done! It was a balanced meal and very, very good! There are others that are good, but you still need to prepare them. Am so happy we are ordering Freshly!
Good selection, good quality. Delivery is much better with UPS than Fedex. Boxes used to appear that they were tossed sand upside down.
Hi Robert, thank you for your review! I'm so happy to hear that you're enjoying our meals! It's great that UPS is doing better. Feel free to email us at [email protected] if you ever need assistance!
We have enjoyed all of the meals we have ordered. The cooking times are spot on and the portions are appropriate. The only negative comment we have is regarding the packaging. Although we know the packaging needs to keep our meals fresh, we wish it was more earth friendly. There is lots of "stuffing" and plastic bags to dispose of.
Hi Gloria, thank you for providing your valued feedback and experience with us! We're so glad to hear you enjoyed though we're sorry for the troubles our packaging has caused. We're constantly searching and testing other packaging materials that are more eco-friendly. For example, we’ve recently been testing fiber containers, and we hope to utilize more materials like this in the future. In the meantime, we always urge our customers to recycle using the instructions we include on our packaging! Thank you again!
Enjoying the prepared meals. Very tasty meals delivered to my door. Microwave or heat up in oven.
Hi Joyce, thank you for your feedback. I'm so happy to hear you're enjoying our meals and the variety we offer! Thank you again, Joyce.
Hi Alan, thank you for your review! I hope you're enjoying your meals and find a favorite soon. I hope we're able to keep cooking delicious meals for you! Thank you again, Alan.
I am on my second week of freshly meals and have been very happy thus far. I have enjoyed 8 different meals and they have all been excellent. I love that they are gluten free and are ready in about 3 minutes. Portions are a good-size, not skimpy like frozen meals. I highly recommend freshly if you are a single person to have for dinner, if you take lunch to work, etc. Much healthier and less expensive than eating out.
Hi Karen, thank you for your review. It's so great to hear that you're enjoying our meals, it sounds like we're a great fit! Thank you again, Karen.
I just love this service. This is my third week of using Freshly. So far, the meals are good, the use by dates are extended just far enough and the delivery is like clockwork.
Hi Marge, thank you for your feedback! I'm so happy to hear that you're loving our meals, and our service. Thank you for being a part of Freshly!
It's great not to have to cook for myself. I work from 345-7 and trying to find a time to eat is difficult. I am having Freshly around 1-2 and then a protein bar for dinner. I feel I am doing a good tthing for me.
Hi Joyce! Thank you for sharing your experience with us. We're delighted to be a part of your day, and that you've enjoyed your meals.
If there's ever anything I can assist with, please don't hesitate to connect with me at [email protected]!
Easy and conviennent! I have not been eating Freshly for very long and would like to continue to eat more of your many choices, but for now every meal we have eaten has been very good. Thank you
Hi Jamie, thank you so much for taking the time to review us and for the kind words! I'm delighted to hear you're loving all the meals and our service, and I hope you keep enjoying your deliveries each and every week. If you ever need anything or have any meal suggestions, just let me know at [email protected]. I'd be happy to help!
I love the food however I find the salt content a little too high. I would love to control my salt intake. (so does my Dr)
Hi Jay, thanks for the review! I'm happy to hear you're loving our meals, though I'm so sorry for any troubles with the sodium! Just a little about us, we're dedicated to nutrient-dense veggies, high-quality proteins, and healthy fats for balanced meals that are both wholesome and tasty. We also like to stick to real and whole ingredients, all the while maintaining a strict banned ingredients list which includes chemical additives, MSG, flavor enhancers, and such that would contribute to a higher salt content.
I'd love to connect you with our Wellness Experts - They have backgrounds in nutrition and would be happy to walk you through our menu and even answer any nutrition or ingredient related questions. I'll be reaching out in a private message to provide more info on that! My apologies again, though I look forward to chatting with you soon, Jay!
The quality of the food is top notch and it is all very delicious. However, it seems like the portion sizes are for those that are trying to lose weight which is fine, so I recommend that Freshly expand its customer base by offering different portion sizes that can meet a variety of goals such as weight loss, weight gain, muscle building, etc. I am very active and trying to increase muscle mass and I have to eat two meals at a time in order to meet my calorie and macronutrient requirements. Offering larger portion sizes to Freshly's options would make the service a more robust, complete meal program.
Hi Glenn --thank you for sharing your experience with us! I'm absolutely delighted you've enjoyed your meals and look forward to hearing more from you!
I'd like to see how we can help you in terms of your nutritional needs and goals. While we're not designed to be low or high in any one particular nutritional value, we do understand the important role this plays for our customers. If you’d like to speak with our Wellness Experts to see how Freshly meals can best fit into your life, please feel free to send us an email at [email protected].
I've also passed along all of your feedback and concerns over to our chefs and kitchen for review. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
Thank you for your time, Glenn! If there's anything outside of the nutritional content of our meals, please connect with me at [email protected]!
I honestly love this service. The deliveries have been great and 100% delicious. I have been surprised each week with new choices and knowing I don't have to do takeout has been terrific!
I received the pulled pork and loved every bite. I added an avocado and shredded lettuce to the dinner. Loved the combo!
Hi Mary, thanks so much for sharing your review! It's sounds like you're loving the meals and I hope you keep enjoying your deliveries every week. I also love how you made the Pulled Pork your own! It's customers like you who put the Fresh in Freshly! If you ever need anything, let me know at [email protected]. I'm here to help!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan, thank you for your feedback! I'm happy to hear that you're enjoying your meals. We do have meals that start as low as 400mg of sodium and half of our menu to be under 500 calories, however I'll certainly pass along to our chefs that you'd like to see more meals lower than that! We currently update our menu once a week with one new meal, so definitely keep an eye out for more meals that you may like!