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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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With two weeks of meals eaten, 3 of them will definitely be reordered. Of 12,2 got a never again rating. One of my problems is that I have discovered that I do not like cilantro. I will look more closely at my next choices to see if I can avoid this. Overall, I find it easy and gives me a wide variety of dishes.
Every meal taste like it is fresh out of the skillet! Doesn't taste like a heat up meal at all. Their meats are tender and every side is delicious!
Hello Vickie! Thank you for sharing your rating and review --I'm so happy to hear you've been enjoying your meals. I'll be sure to send your compliments to the chef!
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
I believe the meals are a little small overall for the price, not really a full dinner.
Hello Alfred! Thank you for sharing your rating and review. I'm truly sad to hear you haven't been fully satisfied with your meals.
I'll be sure to pass along your thoughts to our kitchen. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
Some of the meals are good but some had bean stems cooked into the meal. If the meal is frozen it takes double the time to warm the meal. The first time I warmed the meal and it said 3 minutes on the box and let sit for 2 minutes. I followed the directions and the food was still frozen.
Hello Rebecca! Thank you for sharing your rating and review. I'm terribly sorry to hear of any unfavorable experience or confusion with our meals. The heating instructions on our meal sleeves are for when it's fresh from the fridge. If the meal has been frozen, we do recommend heating from frozen without thawing, and doubling the heating time.
If there are any other questions, or anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
I like the meals we have received but I would like to see more choices to change up each week.
Hi Marion --thank you for sharing your rating and review! I'm glad to hear you've overall enjoyed your meals. I'll be sure to pass along your thoughts on dish variety to our kitchen! Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
I'd also love to hear more about your favorite meals --so please don't hesitate to share your thoughts over at [email protected]!
I have had 3 orders get delayed and that week's order being late or not shipped. Now I have to go to the grocery store. What a hassle.
Hello Erik! Thank you for sharing your experience with us --I'm terribly sorry to hear of such an inconvenience receiving your meals.
Being a meal delivery service that's partly designed for convenience, it's never our intention to not have your meals arrive fresh and in a timely manner. We understand the tole it takes on you to have to make alternate plans last minute.
This is something we're diligently working on in hopes to prevent such troubles in the future. If there's anything I can assist with, or look into for you, please don't hesitate to connect with me over at [email protected]!
I'm a foodie and very busy, This is consistent, fresh & very good! It's a gourmet mail in 4 minutes. Perfect for the person who is too busy but on a budget and won't settle for less. They are very good!
Hi Tidd, thanks for taking the time to share that our service has been a great fit for you! Be sure to rate the meals, the feedback goes straight to our chefs!
Still trying different meals. Some could use tweaking flavor wise. A bit pricey.
Generous portions, excellent packaging and delivery, though. Customer service a bit slow.
Would like to see family portions of more popular dishes.
Overall, worth a try.
Hello Kiki! Thank you for rating and reviewing our meals --I'm thrilled to hear you've been enjoying them, and would love to hear more.
I'll be sure to pass along your thoughts and feedback to our team for review. There are quite a few factors that we consider when pricing our meals. Such as the recipes that our Chefs create with the help of our in-house Wellness Experts, sourcing the fresh ingredients according to weekly order demand, prepping and cooking the meals, and the shipping/delivery process as well.
If there's anything I can assist with, please don't hesitate to connect with me over at [email protected]!
Hello Jim! Thank you for rating and reviewing our meals --I'm thrilled you've been enjoying and would love to hear more. Make sure to rate your meals, it goes straight to our kitchen.
If there's anything I can assist with, please don't hesitate to connect with me over at [email protected]!
I have been receiving meals from Freshly for about 3 weeks and so far I have been pleased. I am on the 6 meal a week program and have been able to feed my husband and daughter 2 meals each along with myself. It's been a great way to break up the week with something new and different and so far we have all been pleased.
Getting home late formwork then having to make dinner was time consuming. Now just pop it in the microwave change my close and ready to eat and relax. The food selection is great and very tasty, and so healthy for our lifestyle.
Hi Annestasia, I appreciate the feedback! Thank you for taking the time to share that our service has been a great fit for you!
So far so good. I am not going to have a part-time job that I used to pay for it, so am re-evaluating my participation. If I drop, it is only a financial issue not an issue about quality of food.
Hello Kathie, thank you so much for your feedback! While I'm happy to know that our meals are working out just fine for you, we're saddened to hear that you might have to leave soon! We do have a referral program that can get you $20 off your next 2 orders every time you refer a friend to sign up, but I'll be reaching out privately to further assist! Thank you again for sharing your thoughts with us, Kathie!
The food is really tasty and so convenient. I'm single and love coming home and not having to cook.
Unfortunately I find much of the food over spiced. I'm getting older and this type of service would be good for older folks who don't want to cook but I honk it tends to be too spicy for older folks. Considering canceling.
Hi Don, thank you for your review. I'm so sorry to hear that you're not fully enjoying our meals. I'll be sure to pass your thoughts along to our chefs for further consideration. We also update our menu once a week with one new meal, and we update our recipes often! I'll be reaching out privately to also see how I can help make this right. Thank you again, Don.
The food is delicious. It comes packed nicely and I even feel better since I've been eating Freshly. I love that there are new meals introduced so you never get bored.
I've got nothing but good things to say about Freshly. The meals are good, they have a lot of flavor and well balanced.
Hi Brian, thank you for your feedback. I'm so happy to hear that you're enjoying our meals! I hope we are able to keep delivering you delicious meals. Thank you again, Brian!
Delicious meals. Love that ingredients is made with healthy choices. Convenient and delivered right to the door frozen.
So far, it has been great. The food is high quality and fresh, more filling than expected and a good variety of options. Issues, would be that the size quantities could be more or more consistent ( some items that I repeat bought have not always been the same. The steak has been abit different in size each time. Some meals, I have had sides that were even and other times there was barely anything. Apart from this is the cost. The cost is not horrible but can be a bit much, especially when you may add sides or a little extra to the meal.
Hello Joel, thank you so much for rating us and sharing your experience! I love hearing that our meals were able to satisfy your cravings, though I do understand your concerns with regards to our portions. All of our dishes are single-serving and meant to feed one person, but I'll be sure to pass along your feedback to our chefs.
I understand that budgeting is important, especially when it comes to food and one's own health, and so we created a referral program that can get you $20 off your next 2 orders every time you refer a friend to sign up! In light of this, if there's anything that I can do to help, please feel free to reach back out to me at [email protected]!
Received a coupon for 12 meals from Freshly as a gift and I did order and receive the meals with no issue. Meals came in one box well packaged and cold with plenty of ice. I ate all 12 meals and I would say I enjoyed 9 of the 12 meals. The ones I enjoyed were not just edible, but I really liked them. As far as portion size, I'm a grown man over 6' and fit, one is not enough for lunch or dinner. The couple meals I did NOT enjoy included full breast chicken meals. The chicken just didn't seem like one I would buy myself and make, I will not reorder those meals. Otherwise so far so good, I would recommend and order again. Certainly better tasting and for you then fast food. Plus I love the convenience coming home late night and only having to microwave it for a few minutes. I thought the microwave would ruin the food, as I usually prefer the toaster oven, but these actually work well with it. Definitely worth a try at least.
Hello, Demitri! Thank you for rating and reviewing our service. I love hearing that you've been enjoying your meals overall, though I'll be sure to pass along your thoughts on the ones you didn't fully love to our kitchen.
If you'd like to share more about the meals, I'm glad to hear it. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's ever anything I can assist with, please don't hesitate to connect with me over at [email protected]!
The product is well-packaged and arrives fresh and cold. The portions are appropriate and the food tastes delicious. I would give the experience five stars if I could find more vegetarian options.
Hi, Kathleen! Thank you for sharing your thoughts on our meals and service. I love hearing that you've been enjoying your meals overall, though I'll be sure to pass along your thoughts on more meal variety to our kitchen.
The veggie selections were removed from our menu due to such low demand, but we hope to add them back in the near future! Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's ever anything I can assist with, please don't hesitate to connect with me over at [email protected]!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donna! Thank you for sharing your rating and review --I'm so happy to hear you've been enjoying your meals. I'll be sure to pass along your thoughts on cilantro to our kitchen as well.
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!