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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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We have really enjoyed Freshly and the convenience and consistency of enjoying good, healthy meals. I would prefer to have an option to have delivery in a re-usable bag as there is too much waste when my partner and I are focused on sustainability. Perhaps after someone finishes a month of delivery you could begin to deliver in a re-usable bag/soft pack. As I really don't like throwing all the packaging into the recycling bin every week!
We have been with Freshly for about 3 weeks now and we just love the food and the convenience
Hi Michael, thank you for your review. I'm so happy to hear that you'r enjoying our meals! I hope we can keep cooking and sending you delicious meals! Thank you again, Micheal.
My husband and I are enjoying the meals and I am enjoying not having to coo!
The food came on time and in good condition. I haven't eaten any yet so I can't comment on the quality or taste of the newly delivered food
The food I have eaten is a mixed bag. The pepper steak was excellent. The chicken casserole was not good. The flavor was not to my liking. The oven fried chicken was so so. The broccoli in the Sicilian chicken parm was awful. Over all the portions are lacking. Entree size needs to be six to eight ounces. They currently seem to be three to four. The entree appear to be diet portions. I neither need nor want to lose weight. If you want to continue replacing my dinner meals you need to step up on these issues. I'm considering other options as we speak.
Thank you for your time and attention.
Bern Langley
I'M NEW SO i AM STILL IN THE PROCESS OF FINDING OUT WHICH DISHES I LIKE BUT SO FAR THE PROCESS HAS BEEN SIMPLE, THE DELIVERY IMPECCABLE AND THE FOOD SATISFYING! AND IN COMPARISON TO TAKE-OUT DELIVERY FEES - FRESHLY IS HANDS DOWN THE BETTER OPTION!
Hi Maria, thank you so much for rating us! I'm happy to know that we're starting off well, and I sure do hope you'll continue to order and enjoy our meals! If there's anything that I can assist you with, please don't hesitate to connect with me at [email protected], and I'd be more than happy to help! Welcome to the Freshly fam!
I have been doing this for 3 weeks now and it has been a game changer! The food is delicious and so convenient. I have tried several meal delivery services before and this one is by far the best. I have never been disappointed, always left feeling full and the large variety makes it hard to get bored. The price is also great considering the quality and portions you are getting! I highly recommend it
Food shows up in a timely manner and has a quality taste.
Hi Kimberely, thank you for your feedback. I'm so happy to hear that you're enjoying our meals and service! I hope you keep enjoying the meals we send. Thank you for being a part of Freshly!
So far I'm only a bit impressed. A chicken dish that I had; the chicken was kinda dry. I had the chicken cacciatore last night and really didn't like it at all. Love the delivery! It's a tad pricey.
Hi Lynne, thank you for your feedback. I'm very sorry to hear that you're not fully enjoying our meals. I'll certainly pass along your feedback to our chefs for further review of these dishes! With that said, I'll be reaching out privately to see how we can better improve, as well as help make this right. Thank you again, Lynne!
I have really enjoyed your service so far - the meal selection process is easy, the box arrives on time and is well-packaged, and we've enjoyed almost every meal we've ordered! The meals are fresh, healthy, and easy to heat. The one thing that may stop me from continuing this service is just the lack of turnover of meals from week to week and the inability to make adjustments to the meals (for example, requesting no mushrooms for my fiancé). If you could make more meal options available each week and or change them out more frequently I'd definitely keep using this service!
I have been buying the 12 meals each week and eating for lunch and dinner. I have lost some weight! But the meals do not keep me full very long. I'm often very hungry in between meals. I also wish they were cheaper for people who buy every week. $9-10 a meal is a LOT. I wish we'd get a coupon, even every couple of weeks, to keep your buyers renewing
Hi Kristi, thank you for your feedback. I'm very sorry to hear that our meals are leaving more to be desired. We do always portion our meals to be around 13-15 ounces per meal! We don't have promotions for current customers, however you can receive a discount by referring friends and family! You can click on "Get $40" within your subscription to send a referral link. Once they sign up, you'll both receive 2 deliveries discounted by $20 each! With that said, I'll be reaching out to see how I can further assist in making this right. Thank you again, Kristi!
If you live in Miami or FL please do not order with freshly, your food will never be on time and if you received you're not going to be able to eat it. Of course they'll give you the money back but all your plans will go with your food (to the garbage)
Hi Mauricio, thank you for sharing your feedback! I see that you've also gave us a review on Yelp, but I did want to apologize again for any delivery inconvenience that you've experienced with us.
I'll be sure to pass along your feedback to our delivery team, and if there's anything I can do to make things right, please feel free to reply to my private messages, and I'd be more than happy to help!
Would like more variety and lower calorie options love the biodegradable packaging food is delicious slightly more costly than some of the other programs website isn't always easy to use when choosing foods and not always easy to remember to put I. For off weeks
I tried to rate each entre individually but was kicked out not that great. A few entrees were spot but one week I threw out 2 as they were awful
Hello Elmira! Thank you for sharing your rating and review --I'm sad to hear you haven't been enjoying your meals. I'll be sure to pass along your thoughts to our kitchen as well.
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
The meals have been very helpful and I do not have to cook as often as I used too.
Hi Doris, thank you for taking the time to give your feedback. I'm pleased to hear we've been a beneficial addition to your day! If you ever have any comments or concerns, feel free to connect with me at [email protected]!
I order this service for my elderly father. He loves the meals, but which there were more choices, particularly for beef and fish. Also, some of the sauces should be prepared to come on the side rather than on top of the meat dishes.
Hello Janice, thank you for taking the time to give us your feedback! I'll be sure to get your thoughts to our chefs, as they're always working hard to keep our menu fresh while incorporating our customer's feedback! If there's anything more I can assist you with, please get in touch with me at [email protected].
Well executed easy to navigate website. Delicious and relatively healthy menu options. Delivery notifications from order to doorstep. Overall very satisfied.
Hi Justin, we appreciate the feedback! I'm happy to hear we're hitting marks in your experience! Should there be anything else I can personally assist with, feel free to reach out at [email protected].
Easy and no brainer for my busy schedule. I dont want to go buy ingredients and i can come home or bring it with you.
Hello Xiomara! Thank you for sharing your rating and review --I'm so happy to hear you've been enjoying your meals. The ease and convenience of a delicious meal with no fuss is why we do what we do.
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
I am enjoying the benefits that Freshly has to offer as it relates to not having to shop, cook prepare or clean up after my meals, however one thing that I have noticed in most of the meals I have ordered is the high amounts of sodium.
Hello Jeannine! Thank you for sharing your rating and review --I'm so happy to hear you've been enjoying your meals. The ease and convenience of a delicious meal with no fuss is why we do what we do.
I'll also be sure to pass along your concerns in regards to the sodium content in our meals. We're not designed to be a low sodium alternative, but if you’d like to speak with our Wellness Experts to see how Freshly meals can best address your sodium requirements, please feel free to send us an email at [email protected].
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
The food is great, and it convenient for my work days, but the price is way too much.
Hello Zack! Thank you for sharing your rating and review --I'm so happy to hear you've been enjoying your meals. I'll be sure to pass along your thoughts to our team as well.
There are quite a few factors that we consider when pricing our meals. Such as the recipes that our Chefs create with the help of our in-house Wellness Experts, sourcing the fresh ingredients according to weekly order demand, prepping and cooking the meals, and the shipping/delivery process as well.
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patrick, I appreciate your review and thoughts! We're constantly searching and testing other packaging materials that are more eco-friendly! For example, we’ve recently been testing fiber containers, and we hope to utilize more materials like this in the future. In the meantime, we always urge our customers to recycle using the instructions we include on our packaging.