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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Our youngest son sent us our first shipment of Freshly and it was a lovely surprise. We've enjoyed the 9 meals for a few weeks and will be continuing to order as the meals are filling, clearly labeled with nutritional information and easy as pie to prepare and serve.
It sounded and looked like a great idea. They even ask your preferences: Do you like beef? Pork? Chicken? Fish? Shellfish? But every week you get to choose between 30 meals - 90% based on a chicken breast with some sauce and mushy rice or veggies that have little taste.
There are NO fish or shellfish meals - so why did they ask?
And I found only one beef meal and two shredded pork meals - the rest were chicken, chicken and more chicken.
The worst part is the meal choices seldom vary. You get the same choices week after week.
This company had a great idea, but they crapped out when it came to providing actual quality and variety. So unless you enjoy the basically same meal repeated night after night - don't waste your money.
Hi Lainie, thanks for your feedback. I'm very sorry to hear that you're not finding enough variety. The meal preferences is for ingredients you're wanting to avoid in case you have allergies, in that case then there will be a warning icon for any meals that include the ingredient you had selected! I'll be sure to pass along your thoughts, that we can offer more meals besides chicken to our menu. We will also send the same meals each week if the menu isn't updated by your weekly deadline, so definitely be sure to update them to get different meals each week! With that said, I'll be reaching out to gather your subscription info so I can help make this right. My apologies again, Lainie.
I've enjoyed Freshly from the start. The food if well proportioned, and delicious. It's also healthy and low calorie.
Hi Daniel, thank you for your review. I'm so happy to hear that your'e enjoying our meals! We look forward to cooking more for you! Thank you again, Daniel.
I'll give you 5 stars if u give me bigger portions
Hi Marcelo, thanks for your feedback. I hope you've been enjoying the taste of your meals! We currently portion them to average 13.6 ounces, but I'll certainly be sure to pass along your feedback to our chefs. Thank you for being a part of Freshly!
I like your product, I would love to see oven heating instructions for those of us who don't have microwaves. Putting your product in an oven safe food dish would also be a good idea in my opinion. If Marie Calender can do it, I would think you can as well.
Hello Kevin, thank you so much for sharing your experience with us! I'm happy to know that you like our meals! While we do recommend placing our meals in the microwave to make things quicker and easier, you can also reheat them in the oven if you prefer! We offer oven reheating instructions on our FAQ page!
Rather disappointed in the flavors. I have only found one meal that was good. I am thinking of cancelling my orders.
Hi Phyllis, thank you for your feedback. I'm very sorry to hear that you're not fully enjoying our meals! This is certainly not what we wish for any of our customers. We do update our menu and recipes often, so we hope that there will be meals that you will like! I'll certainly pass along your thoughts to our chefs, and I'll certainly share your thoughts with our chefs. With that said, I'll be reaching out to see what I can do to help make this right! My apologies again, Phyllis.
This is the first company I used for food delivery. I am very pleased and impressed. The food is good, they have a variety of selections, and the portions are great... not to mention the cost is reasonable.
The food is excellent. Portions are large and filling. No preservatives and well balanced. I could not be happier and I don't have to go out to get fed! Thank you! This is one great way to solve food insecurity safely. I get 6 meals a week. I am thinking of increasing this to 12 as soon as I see what the government is gonna stipend us for survival money.
Hi Ross, thanks for your review. I'm so happy to hear that you're enjoying our meals! It sounds like we're a great fit for you. Thanks for being a part of Freshly!
Food taste like food! Great quality, good portions, taste is phenomenal! So glad I came across you guy, definitely happy with my purchases!
Hi Alexandra, thank you for your feedback. I'm so happy to hear that you're enjoying our meals, it sounds like we're a great fit! We'd love to hear if you have a favorite meal. Thank you for being a part of Freshly!
We have ordered a 4-meals package. I must say it was not bad at all. Loved my chicken tikka masala and mushroom turkey meatballs the most. We are planning to try more dishes.
I have really enjoyed every meal I've received from Freshly. They all have a protein, a grain and a vegetable which is important to every meal, especially dinner. I appreciate the convenience, the taste, and the fact that they are basically low calorically.
Hi Mary, thank you so much for sharing your experience with us! We're so happy to provide you with not only healthy, but delicious meals as well!
Nothing but great things to say about Freshly. Great food, easy delivery, cooks fast.
Hi Michele, thank you for your feedback. I'm so happy to hear that you're enjoying our meals and it sounds like we're a great fit for you! Thank you again, Michele!
My work schedule is hectic, and I have little time to shop and prepare meals, so more often than I should, was eating tasteless calories. Freshly has been a revelation and a healthy alternative that improves my life.
Hello Jeff! Thank you for sharing your rating and review --I'm so happy to hear you've been enjoying your meals. The ease and convenience of a delicious meal with no fuss is why we do what we do.
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
So far my family loves the service and the products we have tried so far. We all have different tastes and this gives us the opportunity to have a family meal and everyone gets what they want. My wife is a cancer patient and is not up to cooking for the family every night and this a great option, the only thing I would like is to be able to order more than 12 meals a week on the same account. With this virus and school being out I am considering a second account or trying to figure out how to get more than one order a week. Oh yea I still think we need taco Tuesday.
I am very surprised that I have loved each dish and have not had a bad meal yet! I have recommended these products to my friends.
So far I'm happy with the dishes I've received. Only issue is some times the veggies are chewy.
Hello Kathy! Thank you for sharing your rating and review --I'm so happy to hear you've been enjoying your meals. I'll be sure to pass along your feedback to our kitchen as well. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
So far so good no complaints the foods I have received so far taste great and like real food don't have any fake or artificial taste to them
My only request is to have an option where different foods are sent with out me having to check every week and I only check off foods I did not like so that they aren't sent to me anymore and an option for breakfast and more meals at once for a better price
Hello Alberto --thank you for sharing your rating and review! I'm glad to hear you've enjoyed your meals. I'll also be sure to pass along your thoughts and concerns on the variety of meal selections over to our chefs.
Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
We eat the meals at dinner time and 3 hrs later my husband is having a bowl of cereal. Also, wish you'd include a dinner roll.
Hello Joyce! Thank you for sharing your rating and review. I'm truly sad to hear you haven't been fully satisfied with your meals.
I'll be sure to pass along your thoughts to our kitchen. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
We've been members for about 4 weeks. We've been happy with the service so far. The meals arrive on time. I wish the delivery person would put the box out of sight though. The meals are very tasty but can be a little bland - no big deal though. Some added spice or pepper works great. I wish they offered some meatless options - they offer none. Overall, we are very pleased but with some vegetarian or vegan options it would be perfect.
Hi Tom! Thank you for taking the time to review our meals and service! Our hardworking chefs are always working to keep our menu fresh while keeping our customer's interests in mind! We certainly do our best when seasoning our meals to appeal to a wide range of tastes, preferences, and palates. If you'd like to add delivery instructions to your address, I can certainly assist you with that! Just drop me a line at [email protected]!
Everything for the most part has been on point. I would like to see some more options. BBQ like Brisket or Tri Tip. More pasta dishes. Bring back the Chicken with Wild Rice.
Hi Jeff --thank you for rating and reviewing our meals and service! I'll be sure to pass along your meal suggestions to our chefs, and I encourage you to rate your meals on a regular basis. That's the best way to get your meal feedback directly to our kitchen. It's also how we know what meals need improvement, are just right, and which should come back on our menu!
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Esa, thank you for your review and feedback! I'm so happy to hear you and yours have been enjoying our meals and service. We're happy to do the cooking week after week!