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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I love the Freshly meals. Nutritious. No msg. Great for my tricky digestion.
Opportunities to improve:
PLEASE divide the trays. I don't want raw meat sitting on my potatoes and I don't want meatloaf topping in my peas and carrots.
Slit to make handles to help an old lady get the HEAVY box inside.
How can we recycle the ice packs? I've used all I can and donated all I can.
Why do you not have fish?
Hi there, Linda! Thank you for sharing your rating and review with us. I appreciate you sharing your thoughts as well. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu and service are 100% customer inspired and driven, using ratings and suggestions from our customers.
I'll be sure to pass along all of your suggestions to our team for review. The ice packs themselves would have instructions printed on them for how best to discard of them. And in regards to the seafood options that we removed from our menu --while we're making changes to our selection, we do hope to introduce seafood dishes again soon. So make sure to keep an eye on our menu!
If there's anything I can personally assist with, Linda, please connect with me over at [email protected]!
I've received two shipments. I really want to like this but I haven't had one meal yet that I'd want to have again. Going to try one more week and then pull the plug. Everything looks the same, like a bowl of stew.
Overall, I really like Freshly meals. The convenience and protein and veggies in every meal. Some suggestions to make it better:
1. More specific time window (similar to Uber with time until arrival or Amazon when you get a map along with x stops away)
2. Allow for sorting by Saturated Fat in menu search
3. More eco-friendly packaging, too many steps to break down each component; add more compostable materials or allow ice pack to be drained in the sink
Hi there, Julie! Thank you for sharing your rating and review with us. I appreciate you sharing your thoughts as well. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu and service are 100% customer inspired and driven, using ratings and suggestions from our customers.
I'll be sure to pass along your concerns with the packaging over to our team for review. We hope to offer more eco-friendly options in the future, as we strive to not only bring you delicious meals, but deliver them in packaging you can feel good about! I'll also pass along the rest of your suggestions.
If there's anything I can personally assist with, Julie, please connect with me over at [email protected]!
The meals are very good, and the convenience is awesome! If I don't feel like cooking and just want something quick, Freshly it is!
We're enjoying our meals, we wish our portion size was just a bit bigger. Chicken meals are better when protein remains whole instead of diced. Sometimes peppers amd and green beans are waxy and too chewy.
Hi there, Michelle! Thank you for sharing your experience with us, it means the world that you've been enjoying your meals.
I'll be sure to pass along your thoughts on the portion sizes to our team. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything I can personally assist with, please don't hesitate to give me a shout!
I really enjoyed receiving Freshly. There is a wide variety of meals to choose from and I was especially happy to see that everything was gluten free due to my gluten allergy. The food is fresh and flavorful. Using a coupon code, I thought it was reasonably priced.
I have only been getting Freshly for a few weeks. Most meals are absolutely fabulous. A few were not of my liking but it wasn't the quality but more my taste. It is fast and easy and right now with the quarantine this is a god send. My son is the one that got me to try Freshly. What I am most impressed with is that all the meals are gluten free. I have celiac and I cannot have anything with gluten. I will be getting this for a long time.
Hi Diane, thanks for your feedback. I'm so happy to hear that our meals are a great fit for you! I appreciate you giving us a try! Thanks for being a part of Freshly.
Easy and yummy. Portion size is good. Well priced.
We were lucky to switch from Blue Apron to Freshly recently. Very good meals, healthy & tastier than frozen. Only suggestion: vegetarian options. We switched thinking Freshly had more than Blue Aprin, but we don't see any!
Easy. Lots of options. Good nutritional and content information. I like being able to modify each order.
Hi Gary, thanks for your feedback. I'm so happy to hear that you're enjoying our meals and service! We appreciate you allowing us to cook for you. Thanks again, Gary!
I started eating a Freshly as part of my weight loss plan. I chose low carb and low calorie items and really looked forward to dinner every night. My husband decided to join in (after initially pooh pooing the idea) once he had tasted a few meals. The portion control (which allowed me to know exactly how many calories I was having) and the lack of dinner cleanup was a plus and then our college age son came home after his school closed for the semester. He eventually joined in too, wooed by the student discount and wanting to pick his own meals. Now that we are all quarantined, it's even more wonderful to have a week of meals just show up on the front porch.
Hi Cindy, thank you for your review!
While our meals are not designed for any specific diet such as for weight loss, I'm happy to know that we're able to help you with your goals!
If there's anything else that you would like to share, and if there's anything that I can help you with, please don't hesitate to reach out to me at [email protected]! Thank you for being a part of Freshly!
Cooking for 1 is hard. Cooking for 1 healthy is also different. Freshly makes it easy. Love the food..
Hi Debi, thank you for rating us! We're so happy to be able to cook for you, and to provide you with healthy and delicious meals! Thanks for being a part of Freshly!
Literally every meal I've tried has been 5 stars. I typically pick favorites and stick to them but now I'm trying meals I'd never pick just to see if I find any I don't like. Crazy! The only ones i avoid are higher sodium meals but those are the minority. And I love how much of the materials are recyclable or biodegradable.
The food is always delivered cold and fresh. I love the selections. The descriptions of ingredients is spot-on. You never tire of eating your favorites and know your meal is healthy.
Hi Sabrina, thank you for sharing your review! I'm happy to hear that our meals are working out for you! Thanks for being a part of Freshly!
We love the variety of Freshly meals. Simply heat them - no need to assemble. Reliable delivery, easy to order and adjust weekly orders based on our schedule. Some of our favorites are the cauliflower pasta, chicken Livorno, meatloaf, etc.
I am very impressed with the Freshly company and am enjoying my meals very much. The meals are not only fresh and delicious the portions are more than adequate and they even present a pleasing to the eye and senses plate. Each week they are providing more tasty choices too. I also appreciate the eco-friendly packaging and the easy to read healthy contents and calories.
My grandson moved into his own apartment and started with Freshly and recommended it to me. I am recommending it to all my (elderly) friends who now find cooking difficult. I am very grateful for Freshly because now I am eating delicious and nutritious meals.
I have been using Freshly for a while. What I appreciate about them is their customer service and responsiveness. In the beginning there were some shipping issues that related to their use of On-Trac. I implored them to change after several missed shipments. They ultimately did (Axlehire) and now I have limited shipping issues even during COVID. That kind of stuff goes a long way to enhancing a brand. Their meals are terrific and an easy way to stay on top of your diet.
Have been very happy with the quality of food and the delivery. My only issue is that I am on the keto diet and there are only a few options that fit into my low carb requirement-after several weeks of eating the same 3 meals I'm trying a more keto friendly service for the next couple of weeks.
Hi Heather, thanks for your review. I'm so happy to hear that you're enjoying our food and service! While our meals are not designed for any specific diet such as keto, we make sure to use only the highest quality ingredients, and we're free of any chemical or artificial preservatives. Thanks again!
As someone with a busy schedule and lack of time to cook proper meals every night, I find myself relying on meals like pasta on a daily basis because they're cheap and easy. Enter Freshly. Now I have balanced meals that are exciting and new and delicious. It works with my busy lifestyle and helps ensure I'm getting more of the nutrients and protein I need. The food is affordable and delicious and I've referred so many friends and we're all hooked. I look forward to my dinner every night!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your thoughts and feedback, Anne! I appreciate you sharing your love of our meals. I'll be sure to pass along your concerns with the packaging over to our team for review. We hope to offer more eco-friendly options in the future, as we strive to not only bring you delicious meals, but deliver them in packaging you can feel good about!