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Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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The experience is great. I love the fact I only have to heat and eat
I love Freshly, in fact, I am eating one of their meals right now! My biggest gripe is with the delayed deliveries, which has been something that has happened a lot in the past few months.
Hi Lindsay, thank you for your review! I'm happy to hear that you love our meals! I do apologize for any delivery inconvenience you've experienced with us, but rest assured, our delivery team is working hard to help out as much as they can. If there's anything else that you would like to share, and if there's anything that I can help you with, feel free to give me a shout at [email protected]!
The meals are well prepared and tasty. Their delivery is always prompt. I'm really happy with Freshly!
Hi there, thank you for rating us! I'm happy to hear that everything is working out nicely for you! Thank you for being a part of Freshly!
All the food and service is top notch. I have been in email communication with your staff requesting consideration using meat substitute. After reviewing for the second time Cowspiracy the documentary about factory food farming and the killing and eating of animals like pigs, cows and chickens then the devastating damage this kind of food supply is to our environment.
I request that Freshly consider meat substitute when possible or offer the choice for it. Thank you, Jeff
Hi Jeffrey, thanks for your review. I'm happy to hear that you're enjoying our meals and service! As we continue to grow, we're looking to offer more variety in our options such as offering more vegetarian meals! I'll be sure to also share your feedback with our chefs. Thanks again, Jeffrey!
I've enjoyed my hassle free meals and trying different foods that I usually don't eat!
Hi Eleanor, thanks for your review. I'm happy to hear that you're enjoying our meals! I appreciate you allowing us to cook for you!
I've been a Freshly customer for about half a year now if I'm counting correctly, and from the very first time I received my first Freshly meals to now, I still have the same consistent feeling - they have a lot to improve on.
First, shipping packaging, it's all neat and organized but I feel that for the amount of insulation included, the quality of it, and the 6 containers of meals I'm ordering, that two ice packs is too much. The ice packs themselves could also use a big improvement on being eco-friendly... currently they require you to cut them open, dump the -heavy and liquified- contents into your trash, and then sure the recycling pack skin/exterior can be recycled only. I'm sure there are more eco-friendly options out there.
Second, when it comes to the meal containers themselves, I don't know if the plastic coverings are supposed to be of good quality or of cheap quality... or if the adhesive is to blame. But, often times these meal containers are either a pain to open, or when they do open more often than not the material stretches and remains stuck to the containers without adding additional force. Again, this needs to be fixed, it adds frustration and concern both opening these containers and heating up the food if any material might fall into the food that gets stretched out and goes unnoticed before heating up.
Last, this is quick and easy - a lot of the food/meal options need big time improvement in the flavor department. A lot of contents or the meals -sound- good on paper and on the website but once you consume them they're boring and bland.
Hi Alejandro, thanks for your feedback. I appreciate you allowing us to cook for you! We've extensively tested our packaging to ensure the meals last 2 full days of delivery, but we're always looking for more ways to reduce our packaging. The plastic film is also heat activated and should become much easier to remove once the meals are heated up! I'll also be sure to pass along your thoughts to our team for further review. Thank you for being a part of Freshly!
I am an RN, Nutritionist, Bodybuilder and Gourmet Cook. Yes, odd combo but I insist on "Clean" Healthy meals that actually taste good. I have tried many companies (even the ones who ship you the groceries to cook... why?) but Freshly meals are by far the best tasting and best value for your money. Granted you do need to read the macros of each dish if you really want to adhere (I like 40-30-30) to a specific regime. There are enough different varieties and taste to match most anyone. I really wish they had some Breakfast meals to complete my "good eating".
Hi Jonathan, thank you for rating us!
I'm happy to know that you find our meals great! We do like to add 1-2 new meals each week, so be sure to keep an eye out!
Thank you for being a part of Freshly!
Flavor, flavor, flavor. I am a single person who lives alone (just me and the dog). Shopping, storing, and cooking meals can become ridiculously time consuming; not to mention the waste and often high prices to be paid for small amounts at the grocery. Freshly is perfect. The meals are portioned properly, take little space in the fridge, and are so easy to heat and eat. The flavor in each meal is fabulous! Spicy is spicy and tomato dishes taste like tomato and mushrooms like mushrooms and pork tastes like pork... I am very happy and satisfied with my decision to subscribe!
Hi Sheryl, thank you for your review!
I'm happy to know that our meals are a perfect fit for you!
Thank you so much for being a part of Freshly!
We have very much enjoyed our Freshly meals, especially in light of the current crisis! The meals are delicious, fresh, and shipped to the door.
Hi Annette, thank you for your rating! We're happy to be able to provide you with our meals, especially during this time. If there's anything else that you would like to share, feel free to give me a shout at [email protected]!
I look forward to my weekly delivery of Freshly meals. The meals I've had are superb! The aroma coming from the microwave, while enjoying a glass of wine, sets my mood for the meal to come. The meals are wonderfully appetizing and well-proportioned. Thanks for making my confinement to home a little easier to take during this extremely stressing time!
Hi William, thank you for rating us! I'm happy to hear that our meals are working out perfectly for you, and I hope you'll continue to order and enjoy! It's our pleasure to cook for you and to provide you with healthy and delicious meals, especially during this time. Thanks again!
I tried Freshly about two months ago just to check it out. I work long hours during the week and don't have time to cook for just myself so wanted to try something different than my usual frozen dinners. I signed up for the 6 meal subscription for $60 so $10 per meal was more than my usual $3-4 frozen dinner, but I thought it was worth a try. I LOVE the food! The food doesn't even taste like reheated food! And I love that it is fresh and healthier than my frozen dinners! I don't order every week since it is a bit expensive, but I try to order every other week or once a month. I wish Freshly offered discounts from time to time or some type of star program like Starbucks where after a few orders a rebate of $10 or $20 off was available... I think if that was offered it would definitely encourage people to order more frequently and consistently as well as grow their customer base!
Hi Christina, thank you for sharing your review!
I'm happy to hear that you're enjoying our meals, and while I know how budgeting is important especially during this time and when it comes to food, I'll be sure to pass along your feedback and suggestions as we take these matters seriously.
If there's anything else that you would like to share, please don't hesitate to connect with me at [email protected]. Thanks again!
Our first few orders were OK, but a bit spicy for our liking. I have adjusted the orders to avoid those items. Other orders were Good. I use them as meals for lunch. My wife will not touch them.
Hi Howard, thank you for rating us!
I'm happy to hear that you started out well! We do try our best not to over-season, but I'll be sure to pass along your feedback. In the meantime, you can check out the tags below the pictures of our meals in order to know which ones are spicy or not. I hope this helps, but if there's anything else that I can do for you, feel free to give me a shout at [email protected]!
We thoroughly enjoy your meals! Very tasty and fresh. I'm a little concerned about the sodium content, but otherwise very pleased!
Hi Melind, thank you for your review!
I'm happy to hear that you're enjoying our meals, and while we do try our best not to over-season, I understand your concerns. Our meals have an average 700 mg of sodium per dish, with options ranging as low as around 400-500 mg! This is a combo of what's naturally occurring in the ingredients, and a mineral-dense sea salt that we use to season. In light of this, I'll be sure to pass along your feedback as we take these seriously.
Thank you for being a part of Freshly
The meals have come in handy, especially at this time. They are easy to prepare and nourishing.
Hi Patricia, thank you for your review!
We're happy to cook for you, especially during this time, but if there's anything that I can do to further assist, please don't hesitate to connect with me at [email protected]! Thanks!
Our dinners have been delicious, vegetables are fresh, and meat is tender. The food arrives on time, and the meals are a good variety.
Hi Cindy, thank you for rating us!
I'm happy to hear that you like our food and service! If there's anything else that you would like to share, please feel free to connect with me at [email protected]! Thanks!
I used to dread making all my own meals on the weekends to get me through the week, so I would end up eating out... a lot! When eating out both the expense and the potential health or lack there of for meal is always a question. Freshly has resolved all of these problems. The delivery, the price, the lack of having to meal prep and cook and do dishes etc... have made Freshly one of my wisest decisions.
Hi Adam, thank you for your review!
We're so happy to cook for you, and I'm happy to hear that we were able to help you whenever you needed assistance!
If there's anything that I can do to further assist, please feel free to connect with me at [email protected]! Thank you for being a part of Freshly!
I love freshly, I think they give a lot of different options and always adding new things to their menu. I just wish it was a little bit cheaper. $64 for 6 meals is a lot of money
Good food, tastes good. The plastic gets stuck to the container which can be annoying and the portions could be a tad bigger but good other than that.
Hi Kyle, thanks for rating us!
I'm happy to hear that you find our meals good. I do apologize for any inconvenience with regards to the films that we use to seal our meals, but rest assured, we make sure to do so in order to help them stay fresh until they get to your doorstep. Of course, I'll be sure to pass along your feedback. Our portions are single serving and meant to feed one person, but I understand that we all have different nutritional needs.
If there's anything else that you'd like to share, please feel free to do so at [email protected], and I would be more than happy to listen! Thanks!
Freshly has great food, they provide a great service and they always have an amazing customer service resource for their customers.
Hi Brook, thank you for rating us!
I'm happy to know that our food and service are working out perfectly for you!
Thank you for being a part of Freshly!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


Hi Sherryl, thank you for rating us! I'm happy to hear that you're enjoying the convenience of our meals! Thank you for being a part of Freshly!