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Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I don't get them every week but when I do order them, Easy to order, Like to change mills up, they are taste, and being single easy to go home pop it in microwave and it done.
Pros
Meals are shipped and delivered on schedule
Most meals with sausage or chicken are tasty
Would like to have more seafood options, less salty meals, larger protein size
Service has been above average, and the food for the most part is great. There are meals I didn't care for, but that was my taste, not the quality of product. Servings are just right not too much, and not too little. Especially right now, it's nice not having to worry about dinner
Hi Jeff, thanks so much for your review! I'm so happy we could lend a hand and I hope our service can continue to be a great fit for you. If you have any specific feedback or even meal suggestions, just let me know at [email protected]. I'd love to hear your thoughts and share them with our chefs!
I have enjoyed sampling sever of the Freshly meals. I have been quite successful keeping calorie counts low without feeling a diminish in excitement of my taste buds. In addition, although the quantity of each serving looked smaller than the proportions, I customarily serve myself I regularly feel fully satisfied and do not look for more food after completing the Freshly serving. In my weekly selections I can include diverse kinds of protein including poultry: chicken and turkey as well as beef, cheeses, pork and beans. I would like to see more variety in seafood/fish offerings as currently there exists only one meal option that includes fish.
Hi Vera, I can't thank you enough for taking the time to review our meals and service - Your kind words are much appreciated! I'm so delighted to hear you're enjoying everything - It sounds like we're a perfect fit! Thanks again, and stay safe!
I've really enjoyed my weeks of Freshly meals. I have lots of favorites. I love how they mix it up, and you get to choose each week. I don't love it when some of my favorites disappear.
Hi Gaylyn, thanks so much for sharing your review and experience with us! I'm so happy to hear you're loving our meals and that you even have Freshly faves! If there's something you'd like to see back on the menu, just let me know at [email protected]. I'd be happy to share your thoughts with our chefs!
I switched to Freshly after doing some at home meal kits and seeing a few positive reviews online for it. I like cooking, but I work long days and cooking is not necessarily relaxing for me. I was also looking to control my portion size and eat healthier. Freshly delivered. The food is absolutely delicious and once it's put on a plate, I feel like I made myself a home cooked meal. There are so many options in dishes to choose from and each one tastes fresh and flavorful. I also love how I can throw them in the freezer if I need to and they taste just as good! Freshly has simplified and improved my life without me feeling like I had to compromise anything.
Hi Kate, thanks for your feedback. I'm so happy to hear you enjoyed our meals! It sounds like we're a great fit for you! Thanks again, Kate!
The food is somewhat good. My biggest problem is with the delivery organization Freshly uses called "Ontrac". Ontrac doesn't have very reliable employees. Thank goodness Freshly is good about replacing the food that ONTRAC looses. Its sad that a delivery business (Ontrac) hires personnel that can't read, understand or follow directions. There are people that really need work, not sure why Ontrac hires unreliable employees that can't read or follow directions. Should stick to using Federal Express rather than unreliable Ontrac.
Hi Tina, thanks for your feedback. I'm sorry to hear about your experience with receiving deliveries reliably. This is never our intention to not have your meals arrive on time. With that said, I'll be reaching out privately to see how I can help further! My apologies again, Tina.
I have enjoyed the meals and the variety. My favorite thing to get is the Cauliflower Bolognese. Everything is so flavorful and it is convenient.
Hi Joi, thanks for your feedback. I'm happy to hear you're enjoying our meals! The Cauliflower Bolognese is one of my faves too. Thanks for being a part of Freshly!
This company is great for my family. I love these meals when I have to go to work. Its convenient and easy to cook up while away from home. Plus I save money and have something healthy to eat. My son enjoys the meals because they are easy to make and I know he's finally eating something healthy. My mom loves these meals when going out to work or just at home when we don't feel like cooking big meals for everyone. The company is responsive and accommodating, especially when deliveries don't always come through for weather reasons. Its nice to skip weeks for financial convenience and to try out new recipes that are provided on a rotational basis. I have suggested this company to coworkers and friends, especially if they have health issues, are single and don't like to cook. Overall, the company is doing a great job and my family greatly appreciate this service.
Hi Christina, thanks for your feedback. I'm happy to hear that our meals are a great fit for you and your family! I appreciate you allowing us to cook for you. Thanks again, Christina!
Satisfied with delivery, quality of meals, ease of ordering
Wishing for more variety even if just pairing different sides with entrees
Hi Theresa, thanks for your feedback. I'm happy to hear that you're enjoying most of our meals! We do typically update our menu once a week with one new meal, and we update our recipes frequently. Keep an eye out for some new delicious additions! Thanks again, Theresa!
Each meal has been an experience is great taste with healthy ingredients. The shipping is first-rate with an insulated box with recycle-friendly ice packs!
The prep meal programs offer good meals, but why not use one where the food is ready to heat and heat? That was our reason to try Freshly.
The food is outstanding with healthy calorie counts to make it even better. The meals are filling and so easy to heat. In less than 4 minutes, you have an expertly cooked meal ready to go. We've loved each one. There's nothing better or easier after a long, hard day at work then these Freshly meals. Thanks for keeping us satisfied all these weeks.
Hi Donn, thanks for your feedback. I'm happy to hear that you're enjoying our meals! It sounds like we're a great fit for you. Thanks again, Donn!
The food is healthy and consistently tastes great, the portion sizes are good, the price is right, and the convenience is unsurpassed. I highly recommend Freshly.
Hi D, thanks for your review. I'm so happy to hear that you're enjoying our meals and service! I appreciate you allowing us to cook for you. Thanks for being a part of Freshly!
I really have enjoyed the meal variety, generally by the end of the the day I don't want to have to decide what to cook so this has worked out wonderfully for me.
Hi Jay, thanks for your review. I'm so happy to hear that you're enjoying our meals! It sounds like we're a great fit! Thanks again, Jay.
The meals have tasted great, been delivered on time, and are all meals ready to eat with two or three minutes in the microwave
Hi William, thanks for your feedback. I'm happy to hear you're enjoying our meals and service! Thanks for being a part of Freshly!
Always prompt, positive and very helpful/attentive! Stellar customer service!
Hi Maria, thanks for your feedback. I'm so happy to hear that your meals arrive safely and on time! We appreciate you being a part of Freshly!
My son had a bad accident back in July of 2019. It left him bed ridden for months and we live across the country. We found this service on line and it has been a life saver. The meals are great! They are nutritious and actually tasty. The only recommendation I would have is to provide a few more beef options. Otherwise it has been a great experience and it's affordable too! Thanks for your service.
I like the convenience of just being able to put the dinner in the microwave for two to three minutes and then enjoy a tasty, nutritious meal. I've been ordering from Freshly for the past six or seven months and I haven't been disappointed yet. They have a nice variety of meals and I have tried several of them. There's something for everybody.
Hi Reginald, thanks for your feedback. I'm happy to hear that you're enjoying our meals! I sounds like we're a great fit. Thanks again, Reginald!
Overall your variety and quality has been good, the vegetables do not fare as well. Mostly overcooked. The rice and legumes/beans do best. Maybe more seafood if it doesn't get too expensive.
When a box of Freshly dinners arrive, I know I'll have wonderful flavors, fully prepared, and there is no cooking nor its cleanup involved. The dinners are ones I have chosen and now that I've been a customer for several years, I have my favorites. The boxes are well insulated and I check the temperature inside the box to make certain the meals have been cold all the way to my home. I live in central Oregon and it normally takes one extra day for them to arrive; only once did a shipment need to be replaced because it was too hot out and the shipment time was too long. Freshly promptly replaced the entire order. Great food, no cooking, no clean-up; excellent delivery service. What more could I ask for?
Hi Joan, thanks for your feedback. I'm happy to hear that you're enjoying our meals and service! It sounds like we're a great fit for you! Thank you for being a part of Freshly!
The food is good, but wish it was more filling. The taste is always good, though a little too much seasoning.
Hi Tim, thanks for your feedback. I'm happy to hear you're enjoying the taste of our meals. We currently portion them to be around 12-15 ounces per meal. I'll be sure to pass along your thoughts to our chefs! Thanks again, Tim!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


Hi Jeffrey, thanks for the review! It's great to hear you're loving our meals and service. Keep enjoying!