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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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My experience with Freshly has been good. I am finding my favorite meals as I go along. My orders have arrived correctly and on schedule. I just wish they could reuse the packaging somehow.
I'm in my fifth week of receiving Freshly. Thus far, I only four meals per week based on my schedule. I've tried at least 1/3 of the meal options already and have been satisfied with most meals. I have already discovered some favorites and have re-ordered the same dishes depending on availability. I was surprised by the full flavor and it isn't anything like I expected. The spices and other garnishments used really do bring out the flavor in selected meals. I am happy most meals either come with a vegetable side or have vegetables in the meal itself. I live in a one-person household, so the meals have been huge time-savers and I don't miss eating out like I was which wasn't healthy at all. Thank you, Freshly!
WOW! I'm so thrilled to hear your review, RJ! I'm very grateful to know that you're well-pleased with our meals and our service is a great fit for you. Our team would be so glad to hear this and we hope to continue providing you more delicious meals in the future! Thank you so much for being a part of our Freshly family!
We placed our first weekly order with Freshly but the order went wrong and we didn't get our meals on Thursday. I called your delivery department and Anthony figured out the whole thing and gave us a full credit for our first week of meals, which we look forward to getting this Thursday. Thanks for hopping right on it and for hiring Anthony.
Hello, Stephanie! I'm so sad to hear about the troubles in your delivery but I'm glad Anthony was able to assist you right away. Feel free to reach out through email at [email protected] if you have any questions/concerns, we're always happy to help you!
Your website is so easy to use. The meals, so far, are great with the exception of a few I didn't care for. But until you try you'll never know, right? The deliveries happen with no problems, again except how much has to be packed inside to keep them fresh. I'm appreciative of being able to recycle the cardboard box, but the dry ice blocks and recycled jeans, while great for packaging, my state doesn't accept as recycle, so there's that. But, overall I do like this service and will continue trying different meals to build up my favorites!
Hello, Jana! Thank you so much for taking the time to rate and share your experience with us! I'm so happy to hear that we've been such a fit for you. Know that your feedback is important to us as we continue to improve our meals and service so I'll be sure to share this along with our team!
I have really enjoyed the meals so far. Only one meal I didn't like. They are really easy to use.
Hello, Leslie! I appreciate you sharing your experience and that you're enjoying your meals! If you have any feedback or suggestions on how we can improve, feel free to email us at [email protected]. We'd be glad to hear them!
Hi, Joan! Thank you for rating us! I'm so glad you're satisfied with our meals and service. Though we don't have seafood meals at this time, I'll be sure to pass along your inquiry to our chefs!
The meals I have received have been very good. Meats have been very tender and the food seasoned very well. Happy with my decision to try Freshly.
Thank you so much for giving us a try and we're so happy you liked the meals, Regina! I'm excited to share this with our chefs!
I have enjoyed Freshly for about 1 month now and am extremely happy with the food and the variety. Ordering is a breeze. I highly recommend their food service!
I'm so delighted to hear this! Thank you so much for the review, Katherine and we hope you'll continue to enjoy!
You guys did not disappoint. I heard that Freshly is a good service overall, but oh my god I can't believe how much time I'm saving throughout the day for meal preparation. On top of that, the quality of the meals is very good, and I love the fact that they go bad pretty soon because this tells me they are indeed made with pure, not processed ingredients. It was very helpful to have this option available, especially during quarantine times. Keep it up and hats off to your chefs and everybody that is involved
Thank you so much for taking the time to share your experience and giving your review with us, Michail! I'm so grateful to hear our meals were able to impress and our service is a great fit for you. It's our pleasure to cook for you!
Food ships weekly and taste great because its made with fresh ingredients.
I'm so glad to hear you're fully satisfied with your meals, Phillip! We hope to continue pleasing your palate!
I have been using Freshly now for about 3 months and im very happy with the food and the service. I get the chili a lot which is delicious and a lot of chicken entries. The chicken is always a nice thick piece. The delivery has always been every Saturday and even during the covid crisis never late... You guys kept me from going hungry! Lol
I'm so pumped to hear you've been enjoying our meals and service, Mike! We hope to continue to WOW you week after week!
The meals are tasty and fresh. I was using another service in which I had to cook the meals, this more convenient.
Sounds like we're a perfect match! Thank you for sharing your experience with us, Jason!
Christopher was very patient and answered my question quickly and was very understanding.
I'm so happy to hear that Christopher was able to assist you, Ariadne. I'll be sure to let him know!
Christopher was wonderful helping me with an order that I thought was skipped. He was quick and understanding!
Thanks for the 5-star rating, Pedro! I'm delighted to hear that you're pleased with the meals and service. I hope you'll continue to enjoy!
I really enjoy freshly. I like that I can skip it if I need to and go right back to it after. I love the food and that it is healthy. I get really bummed when they take a favorite off the menu like pork al pastor which I miss dearly:-(. Overall I am happy though and glad to have this option to help me eat healthy even when I am busy.
Thank you for sharing this, Sarah! I'm thrilled to hear you're enjoying your meals! I hope your Freshly favorites come back soon!
Customer for many months and totally satisfied. Consistently good meals that work well with my lifestyle.
Thank you for the 5 stars, James! I'm overjoyed to hear we're a perfect fit!
Almond ginger chicken very very good. Baked chicken with cauliflower potatoes excellent.
Thank you for sharing this, Teresa! I'm thrilled to hear you're loving our cooking!
We love Freshly.com The meals are fresh, delicious & simple for us to warm up & enjoy.
Thank you for the 5 stars, Julianne! I'm thrilled to hear you're enjoying our cooking!
The meals have been great so far. I tend to have my favorites and order them weekly and sometimes I add one just try it out.
Hi Robert, thank you for reviewing us! I'm thrilled to hear you're enjoying our meals!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Vera! I appreciate your time sharing over your review with us! I'm so happy that you're enjoying your meals and are satisfied with our service. Your feedback is important to us so I'll be sure to pass them along with our team. If you have any suggestions on how we can improve, please feel free to email me at [email protected], I'm always happy to hear them out!