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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Good GF Food
June 9, 2020

I love that everything is gluten free. I take meds for acid reflux and need to avoid spicy food. Most of your selections are spicy or have bell peppers as an ingredient which doesn't agree with me. I find I am very limited in the more "bland" selections and have been ordering the chicken with macaroni and cheese and the pepper steak with mashed potatoes which are both good. Please try to add more selections like those for me to order. Thank you.

Date of experience: June 9, 2020
Megan M. — Freshly Rep
over a year old

Hello Cheryl, thank you so much for rating us and sharing your experience! I’m so pleased to hear of your experience with us. It’s truly customers like yourself who allow us the opportunity to flourish as we continue to grow. I'll be sure to share this with our chefs to provide you more awesome choices in the future.

Pennsylvania
1 review
0 helpful votes
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Dinners by Freshly
June 9, 2020

So far I like the Home-style Chicken with Mac dinner the best. Some of the combinations are ok, but once to try and done. I am not a fan of peppers and so many things have peppers in that I have to pick out. I like the Steak Peppercorn also, however, depends on the cut of the steak - some are better than others and that is not the chef's problem, it is the meat itself.
Meals are delivered in a timely manner and since I am disabled, I appreciate a home cooked meal.

Date of experience: June 9, 2020
Megan M. — Freshly Rep
over a year old

Hi, Mary! Thank you for sharing your experience and providing your feedback with us! I'm so grateful to know that we've been such a great help for you and that you're most satisfied with your meals. Of course, I'll be sure to share along with your feedback with our team so we can better our meals and service.

Illinois
1 review
0 helpful votes
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Oh my gosh delicious
June 9, 2020

Well all I can say is hats off to whoever does the cooking one word greatness so Thankyou freshly always looking forward to new meals as well

Date of experience: June 9, 2020
Megan M. — Freshly Rep
over a year old

Thank you for taking the time to review us, John! I'm very glad to know that you're enjoying your meals and our service is a great fit for you! We hope to bring you more delightful meals in the next weeks to come!

Michigan
1 review
0 helpful votes
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I have had a very positive experience with Freshly's customer service if there is an issue with delivery. I am happy that Freshly monitors their delivery statuses so they can alert me if anything is late. I like the variety Freshly offers on their weekly menus, but I do miss the fish and vegetarian options they used to carry. I don't eat pork or beef and there are only so many chicken dishes I can eat in a week.

Date of experience: June 9, 2020
Megan M. — Freshly Rep
over a year old

Hello Jeannie, thank you so much for reviewing us and providing your feedback! Your feedback is not only appreciated but vitally important to our business as it helps us grow as a company. I'll be sure to share this along to our team!

California
1 review
0 helpful votes
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Long hours
June 9, 2020

All the meals I have had have been from good to excellent. I work 10 to 12 hours for Amazon & this is convenient to just pop in & relax after a long day as I work Amazon XL which is packges 50lbs to 130lbs

Date of experience: June 9, 2020
Megan M. — Freshly Rep
over a year old

I'm so grateful to hear you've been pleased with our meals and service, Nick! It's always a pleasure cooking for you!

Arkansas
1 review
0 helpful votes
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Fantastic Service
June 9, 2020

The service is very easy to use and intuitive. The meals are fantastic too.

Date of experience: June 9, 2020
Megan M. — Freshly Rep
over a year old

Thank you for taking the time to review us, Luke! I'm very happy to hear you appreciate our service. We'll hope to continue bringing you more flavorful meals in the future!

Connecticut
1 review
0 helpful votes
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Freshly
June 9, 2020

You guys have been great with delivery and packaging. The food is good but sometimes higher in sodium or fat than wanted.

Date of experience: June 9, 2020
Megan M. — Freshly Rep
over a year old

Thank you for your rating, Rachel! I'm very happy to hear that you're enjoying our service. Your feedback is truly appreciated and I'll be sure to share this with our team!

Illinois
1 review
0 helpful votes
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6 for 6!
June 9, 2020

I signed up for the 6 meals a week. I really liked all of them. That's very rare. Now I'm rotating my meals and getting the opportunity to try new ones. They are good too. Well done!

Date of experience: June 9, 2020
Megan M. — Freshly Rep
over a year old

Thank you so much for reviewing us, Dale! I'm so pleased to hear our meals we're able to impress you! We hope to offer more delicious meals for you!

Kentucky
2 reviews
0 helpful votes
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Some times I am surprised.
June 9, 2020

Things I have not eaten before, I find delicious. Surprise surprise

Date of experience: June 9, 2020
Florida
1 review
0 helpful votes
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Unexpected Excellence
June 9, 2020

This is the first time I have ordered pre-made meals to be delivered, I had contemplated months, read reviews on multiple sites and after finally being bored of the same food day in and day out I opted to try it out. This is a more healthy option to fast food/food trucks at lunch time, and a change of pace from the normal bring you lunch to work type of meal- which I was hoping to welcome. This service delivered on every thing I read and researched. The meals are portioned large, nice and clear packaging, easy to read instructions and quick microwave instructions that are easy to follow. The nutritional information is something else I love, and even though some people say the sodium is on the high side, I am a person with medical issues that needs the extra sodium- so that was a huge bonus for me personally. I have had some a few meals that I did not like, while the majority I have loved. I have also received wrong shipment, with in 5 minutes of emailing Freshly of this issue, I was contacted back and provided full refund without asking for it and kept the meals. I have also had 2 meals use by dates expire by the time I could eat them and when I rated the meals I simply put "expired could not eat". Couple of weeks later I received a call and email from Freshly, upon speaking to them and telling them what transpired, I again had a full refund without asking. The level of customer service has been superb! The meals are delicious! The price is highly competitive. All around, I would give this company and service it provides 5 stars for excellence. Freshly is doing it right from start to finish!

Date of experience: June 9, 2020
Megan M. — Freshly Rep
over a year old

Hello Lisa! Thank you so much for sharing your experience and writing to us your honest review. I'm really happy to know that we've been such a great help and that you're most satisfied with our meals and service. Our team would be so delighted to hear this and that I'll surely pass this along to them. We enjoy cooking for you and we're hoping to continue to provide you a true Freshly experience you deserve. Thank YOU!

New York
1 review
0 helpful votes
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Excellent food and choices
June 9, 2020

Good, reliable, tasty. I send to my in -laws, they love the food and the service is reliable,

Date of experience: June 8, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing this, Judy! I'm thrilled to hear your inlaws are loving our service!

Illinois
1 review
0 helpful votes
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So Easy
June 9, 2020

Freshly is a great way to get some nice meals without a lot of work. The meals arrive on timesafely packaged. The microwaving instructions are easy to follow. To top it off, the food is very tasty and has health benefits!

Date of experience: June 8, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing the Freshly love, Claudia! I'm happy to hear you're enjoying our meals and service!

District of Columbia
1 review
0 helpful votes
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Fun fresh delicious food
June 8, 2020

Well run company with a wide variety of good healthy recipes at an affordable price delivered in a timely manner. No regrets happy I gave them a chance.

Date of experience: June 8, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing this, Zach! I'm thrilled to hear you're enjoying our service! We're happy to have you in our Freshly family!

Virginia
2 reviews
0 helpful votes
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Everything's wonderful
June 8, 2020

Placing weekly orders and rating meals is easy. Delivery has been very reliable, and the food stays chilled. The meats, veggies, and other ingredients seem fresh and good quality. Portions are moderate and the tastes are delicious. There have been a few meals that I didn't care for, but I think that's just my own taste buds, not a fault in the food. It has been absolutely fabulous to have heat 'n' eat meals for times when I'm in a hurry!

Date of experience: June 8, 2020
Megan M. — Freshly Rep
over a year old

Thank you for the wonderful review, Elizabeth! I'd be happy to pass your wonderful feedback to our chefs!

California
1 review
0 helpful votes
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Dinner at the Browns
June 8, 2020

The meals are very good the main dish and the vegetables or side dishes are excellent I wish that you had some fish dishes

Date of experience: June 8, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing this, Robert! I'm happy to hear you're enjoying our cooking, ill be sure to forward your feedback to our chefs!

Arizona
1 review
0 helpful votes
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Chicken parm - I cleaned my plate. The meals were packaged well to withstand several hours on my doorstep in the Arizona heat. Looking forward to trying the others. You can tell this isn't "frozen" food.

Date of experience: June 8, 2020
Megan M. — Freshly Rep
over a year old

Thank you for taking the time to review us, Kim! I'm excited to hear you're enjoying our cooking! I hope we continue to cook for you for weeks to come!

Florida
1 review
0 helpful votes
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Customer Service
June 8, 2020

I had an issue with one of my orders that came. I opened the app typed my issue completely expecting an automated response. I was wrong. I 100% got a response from an actual person, within seconds. Clair responded, took care of the issue I had. Freshly if you're reading this please take good care of your customer service agents. They are doing an amazing job.

Date of experience: June 8, 2020
Megan M. — Freshly Rep
over a year old

Hi Jeff, thank you for sharing this! I'm thrilled to hear Clair was able to assist you! I'd also be happy to share your wonderful review with Clair!

California
1 review
0 helpful votes
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Stupendous
June 8, 2020

Keeps my husband happy - I work too much. Meals are tasty - Deliveries are on time and love the notifications. Everyone is happy.

Date of experience: June 8, 2020
Megan M. — Freshly Rep
over a year old

Thank you for reviewing us, Mary! I'm happy to hear you're enjoying our service! It's our pleasure to have you in our Freshly family!

Virginia
1 review
0 helpful votes
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Tasty
June 8, 2020

Good Good good good good good
Good good good good good good

Date of experience: June 8, 2020
Maryland
1 review
0 helpful votes
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Amazing!
June 8, 2020

Great flavor! There has not been a dish I didn't like, and best of all, my husband and son really like Freshly too!

Date of experience: June 8, 2020
Megan M. — Freshly Rep
over a year old

Thanks for reviewing us, Noreen. It's wonderful to hear we've been such a great fit for you and your family!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States