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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Alex F was fast and knowledgable in answering my questions ad a new subscriber. Thanks Alex for your help!
I chatted with someone yesterday about needing to cancel my order and got nowhere. This morning I tried again and got Arjen. Everything was done to my satisfaction within minutes!
Looks like Arjen ticked all the boxes! I appreciate this review, Jacqueline!
I was helped twice by Arden with cancellation of two orders do to not being at home. It was done quickly and politely! Great food and on the spot responses
We pride ourselves on how we take good care of our customers so hearing this makes me feel so elated! Thanks for this review, Randall! I'll let Arjen know about the awesome job he's done!
She was very patient and professional. Demonstrated customer courtesy. 5 stars
Hi Joyce, thank you for the 5-star review! I'm thrilled to hear our team was able to provide an excellent customer service.
Wonderful experience. I thought I had skipped this week, but got an email thanking me for my order. The customer service agent was able to stop the order, and issue a refund.
Thanks for sharing, Kelly! I'm happy to hear that our team was able to quickly help you with stopping the order. For next time, we recommend checking your deliveries page when logged into your subscription, on or before your weekly deadline to ensure you're able to skip weeks for meals you don't wish to receive. But of course, you're very much welcome to reach out to us anytime and we'll be more than happy to assist!
I worked with Hope today and she was extremely helpful after working with three other agents who had been not helpful. She was above and beyond!
Hi Nancy, we appreciate you sharing your experience with us! We're extremely disappointed to hear that some of our team members weren't quite helpful as Hope was when speaking with you. I'll be sure to pass your feedback along as well as sharing your positive feedback with Hope, thanks again for rating us!
I received a delivery today and one of the meal containers was damaged. I contacted Freshly on their website right away and chatted with DJ who was most helpful and was given a refund. Freshly provides delicious meals and wonderful customer service. Thank you DJ for your assistance.
Thanks for your amazing review of us, Susan! I'll be sure to share your comments with DJ. We appreciate you!
Keep in mind that this review is coming from a guy who inhales double "Baconators" and double "Bacon Kings" all the time. I generally detest health food because of bad taste or lack of flavor. Vegetables have never been attractive to me. That said, I'm thrilled to have Freshly now! Their chefs are wizards that season the dishes very well while keeping carbs and salt low. I like some meals more than others but I haven't had one yet that I couldn't eat in its entirety. Even the veggies are delicious. Overall, I'm super impressed by what they're able to achieve. Unless you've got serious culinary skills, you could spend hours destroying your whole kitchen and your food still won't be as healthy. Only knocks I have are the delivery days aren't set-in-stone and that makes having two subscriptions difficult to manage. Also, portions are a little small as I'm a big guy. 500-600 calories might be enough for small people but might I suggest "Freshly XL" with 800-1000cal portions. I'd pay a couple more dollars per meal to not have to seek out less-healthy snacks to supplement. Still, it's outstanding food, it's FRESH, it's REAL, and you can pronounce every ingredient. Oh and by the way, the convenience cannot be beaten even by fast food or delivery. It's like your fridge is full of delicious leftovers.
Wow! That was epic, thank you for sharing your valuable feedback about our meals! Our goal is to provide nutritious and tasty meals and we're glad that you're satisfied. We'll be sure to share all of this with our team as we explore ideas!
I was able to change an order and later cancel the service with no trouble at all. Used freshly for several weeks while kitchen being worked on. Excellent menu, meals are great! I am sure I will return again.
Hello Mary, thank you for sharing your experience with us! I'm happy that we're able to cook for you and that you've been most satisfied with our service. I appreciate your time spending with us and we're looking forward to cooking for you again sometime in the future!
Leonah helped me with multiple questions I had about the Freshly service. She was very professional and efficient. Thank you so much!
Hi, Alyssa! Thank you for taking the time to review us! It's always been our goal to provide great customer service so I'm pumped to hear Leonah nailed it again in rendering outstanding service. Thank you once again!
I order Freshly meals occasionally for my grandmother who is 96 and unable to cook for herself all the time. This week we accidentally neglected to skip our meals which we needed to do, due to unexpected expenses for some home repair emergencies at my grandmother's home. I reached out without thinking I would be able to receive a refund but was quickly contacted by Toni F. And assured that my refund was on the way. Very pleasantly surprised as I had already decided I would cover the expense as it was our mistake. It was very kind and prompt. I truly appreciate the level of customer service.
Hope helped me skip an order and informed me about skipping by 6p on Friday. Very much appreciated! Gave me "HOPE" there are still good people in this world!
Hi, Cynthia! Thank you for sharing your experience with our customer service! I'm overwhelmed Hope did a fantastic job in assisting you with your concerns. I'll definitely let her know about this! I appreciate you!
I had received a wrong meal with this weeks shipment. Not that it was something I dont like, and havent had before. But Kim was MORE than helpful in getting my next available menu that could be revised, and swapped two of the meals to the one that was mistaken. Totally understand that mistakes happen, and Kim was extremely helpful, and lovely to chat with.
You guys are great, we love everything about our experience with Freshly so far, even more so after chatting with Kim this evening! Thanks for everything!
Hello Aaron, thank you for sharing your honest feedback! I apologize for the trouble with your recent order however, I'm relieved that Kim was there to make things right. I truly appreciate your warm words and more than moved to hear we've been able to provide a great service to you. Thanks again!
I had to put a delivery on hold after the order date passed and they refunded my account right away. Quick response and happy to assist! My husband and I are thoroughly enjoying Freshly.
I got incredibly quick and helpful service when I had a problem with one of my meals being damaged. I really appreciate it!
Hello, Christopher, thanks for sharing your experience with us! I apologize for the inconvenience you had in receiving a damaged meal but glad our customer service team was able to assist you right away. I truly appreciate your feedback!
Customer service was very helpful and very nice! Pleasure to talk to!
Hello LeAnne, thanks for the 5-star rating! Your feedback goes a long way to us and I'm glad we're able to provide an outstanding job assisting you! Thank you for being part of the Freshly fam!
Fast and painless customer service assistance. He responded quickly and efficiently to help me cancel subscription because the cancellation button was not appearing in the drop-down menu
Hi Firmidable, thank you for your review! I apologize for the trouble with canceling your subscription but I'm pleased to hear you're satisfied with the customer service that you received. I appreciate your 5-star rating and I hope we'll be able to serve you again in the future!
Aljun helped me with a very last minute change/cancelation of my order and was very polite and quick to answer any questions I had. Top notch quality of service.
Hello Eric, thanks for the positive feedback! I'm so glad Aljun was able to provide great assistance. I'll definitely share this review with him! Thanks again!
Aljun was friendly, addressed my concerns quickly and was really helpful. All my customer service experiences with Freshly have been positive, and he continued that great pattern!
Right on the spot! Thank you for providing us this magnificent review, Jessica! Aljun will surely be happy to hear about your kind words!
Customer service rep answered my question quickly. Nice. Didn't much like the answer, but now I know what to expect.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'll surely let Alex know! I appreciate this lovely feedback, Deanna! Looking forward to spending more delicious weeks with you!