FreshlyReviews 7,505

I received my meals on time and perfectly fresh! I personally only enjoyed a few of the meals that I received over two shipments I received. I went to cancel my shipment this week because it was too late to do it on-line and had a live chat with Nhonie. She was spectacular, she resolved my shipment issue, issued a refund and personally cancelled my subsciption for me. I greatly appreciated her professional service!

Ryan was of great help for my recent order issue. He resolved the issue in record time!

I was new to Freshly and missed my deadline for selecting meals. Toni F. Did a great job in helping me adjust my meals and was very quick to respond and help! Great service!

First Carved Thanksgiving Turkey received was delicious! I ordered 3 for the next delivery which the green beans were so slimy they couldn't be consumed. I just received 3 more today, I'll find out for dinner if this batch has the same issue. Kenny was helpful and will send the information to the proper area. He also gave me a credit! Thank you!

Because of a last minute change, I needed to cancel my order after I'd been charged. Nhonie was so helpful and able to cancel my order even though it had been charged. Thanks for the fast, efficient and very kind service!

I had a question about my delivery and they were able to get back to me immediately. The app chat feature is genius.

When receiving my weekly order, some of the meals I received were incorrect. When speaking with christoper, he was sympathetic and understand and offered a solution immediately. He was great!

Meals that weren't ordered were included in the delivery. Christopher handled it and gave a credit for the value of the missing meals.

Very helpful customer service chat team by freshly. They help me cancel my subscription so I can update my payment to credit card

I did nto receive the correct order today. I chatted with customer support - they promptly refunded me and it was easy.

Great experience. Chelle was very helpful and accommodating. I appreciate how responsive and polite they were.

Excellent... Freshly's Chat Bot got me a real person who was able to Cancel my Subscription & get the PayPal payment, that had just been charged, Refunded. So Glad it was Easy & No Hassles! Thx Ryan! Because I help my 92 year old Mum in another City, it was 2 days before I could retrieve my Box... Luckily it was Well Refrigerated!

I needed to cancel my subscription since I was going to be out of town for several months and Celine was very helpful and professional. She assisted me and gave me a link to be able to reactivate my subscription when I am ready. This was one of the best experiences I have had with a company and the excellent customer services they provide.

I forgot to update my meals until I received the confirmation email
And logged on to the chat. Chelle updated my meals for me and it was super easy! I appreciate that so
Much!

CJ in customer support was great, my problem was dealt with quickly and kindly.

DJ provided great customer service and was able to help me resolve my issue as soon as possible. Overall, most to all of my experiences with freshly have been like this and I would highly recommend their service to anyone.

It was excellent and he was very punctual and helpful.

Kenny was super helpful and resolved the issue expeditiously.

This company is great I made a mistake on my ordering and in 3 minutes Pheter helped me and had it all cleared up! Refreshing to know there's some good company's still out there!?