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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I did not realize that you offered two different turkey meatloafs. I don't like lima beans I ordered the wrong one. By the time I realized it was too late but the man was very very nice and gave me five dollar credit and now I can't wait to go order my next week
Idk where y'all found this Lee but their hella good at their job. Def needs a raise pronto. Was patient was kind stayed helpful when I sassed em, that's my B Lee, overall a great interaction.
I hope this survey finds it's way next to your 5 billion other great surveys, cause your so danged good at your job.
Over and out.
I'm so glad to hear Lee was able to help with your concerns immediately! And I'll be sure to share your awesome feedback with him! Thank you for being part of our Freshly fam, Sarah!
I needed to cancel my subscription using CHAT. I chatted with a representative named Bryan. He was very efficient and helpful and made the experience painless. I appreciate his assistance in a very timely and pleasant manner.
Thank you for the 5 stars, Sheila! We're excited to hear Bryan was able to assist you in canceling your subscription! I'll be sure to share your wonderful review with him!
Overall, tasty, super convenient food! On top of that, every time I've spoken to a customer service agent, they have been helpful (shout out to CJ on this last one)!
Hi Rachel, thank you so much for your awesome review! It's nice to hear that you've been enjoying our meals and that you've been satisfied with our customer service. I'll make sure Cj and the rest of the team will know about your feedback.
I chatted with Leonah who was extremely helpful and solved my situation right away. Excellent help by Leonah. Thank you very much.
Hello Liz, thanks for the fantastic review! I'm proud to hear how Leonah did a good job in assisting you with your concern.
Reg was very helpful getting my order cancelled for a last minute trip that I didn't foresee.
I am having a hard time with your simple service all my food is not always in my box last time I let it go this time I said something and my service rep Kenny gave me my money back for one meal my husband's whole delivery was lost two weeks ago it seems that this is a bigger issue than just me
Hello Anne, thanks for taking the time to provide us with your valued feedback! We're disappointed to hear about your troubles with your orders. It's never the kind of service we want our customers to experience so I've reached out to you in a private message so I can help make things right.
Great customer service from Alex F. He made the process of fixing up my order extremely easy. I appreciate his quick and efficient service.
Hi Darryl, thanks for the perfect 5-star rating! We always aim to provide excellent customer service so I'm glad Alex did a good job in assisting you.
Omid wasvery helpful today! I failed to include the referral code from my nephew as I was too anxious to create my Freshly account. Omid took care of me and my nephew and secured our membership with Freshly! I'll be recommending Freshly to all my friends!
I used the chat for help ont he freshly site, spoke to Aljun via chat and he was very helpful. He quickly resolved my problem!
Hi Allison, thank you so much for the stellar review! It's great to hear how Aljun did an awesome job in assisting you with your concern.
I just signed up with Freshly. I had a question about my delivery date. I saw where you have the option to ask a question. I took advantage of that and was surprised how quickly I was able to get an answer. What a nice service this is. Thank you!
Kobe answered my chat request right away. He understood my issue and offered a solution. I was surprised at how quickly my issue was resolved. Thanks, Kobe!
Thank you so much for this wonderful review, Roxanne! We're delighted to hear that Kobe provided an efficient and fast customer service experience!
Took care of re-arranging my delivery schedule to work with a last minute business trip.
DJ helped me as my delivery was not delivered. The delivery service said it was delivered... but we did not get the food. He processed a credit for our next order.
Alex F was incredibly understanding and helpful. He quickly changed my order (something that I forgot to do before the deadline) and was also able to update my delivery address (again something I forgot to update on my profile). He was super polite and made all the requested changes swiftly. I'd love to have him help me out in the future if/when I need help with Freshly.
Thank you for the 5 stars, Ayan! We're excited to hear Alex was able to assist you in updating your subscription! I'll be sure to share your wonderful review with him!
Needed to change my meal plan and Hope was terrific at making happen so quickly and painless. Impressed with the customer service.
Online Chat advisor was Alex. He was very informative and responding very quickly. I greatly appreciated his assistance.
I'm so happy to hear Alex took very good care of you and your concerns! Your praises will surely reach him, Sandy! Thank you for the 5-star rating!
Helpful, Kenny directed me quickly and efficiently!
Wow! Kenny will surely hear how awesome he was in assisting you! Thank you for the excellent feedback, Jai!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jill! Thank you so much for your 5-star review. I'm so happy we took good care of you, and I could totally understand the confusion with which meatloaf! I'm thrilled you enjoy our meals and thank you for reaching out to us with your review!