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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I had to cancel my Freshly order for this week. Fritz jumped on the "Chat" and within a few minutes had resolved the issue. In addition to terrific meals, Freshly delivers 5-Stars in customer service
My meals did not arrive even though the shipping notice said they did. It was nice to get instant customer service from the live chat, even at 10:00 pm. Christopher, the customer service rep was apologetic and polite. Even though there was no way to replace our missing order he was able to credit us our next order. Overall, excellent customer service.
Amazing customer service and very helpful- would definitely recommend this company to friends and family
We appreciate the recommendation, Stephanie! We aim to impress and we'll be sure to continue doing this to all your future contacts.
Great! Charm was very helpful. Answered right away. Hopefully the issue with my card will be over before the next delivery
Thank you
Thank you for rating us, Jamie! We hope that your payment will have no issue moving forward and if anything comes up do feel free to reach out to us, we'll be sure to lend a helping hand just like Charm!
I forgot to skip my delivery for the week of Thanksgiving and figured I wouldn't have an option to cancel. After reaching out, I got connected to Leonah who was very professional and quick! I am very happy with my experience and will continue using the service (on weeks I am not going out of town :) )!
Impressive service from Leonah! Rest assured that we always aim for excellence and we'll continue on all your future contact with us.
A delivery to my mother was a day late, my mother refused the delivery when it arrived the next day because she was concerned that it may not have stayed cold enough. I worked on this issue with Pheter and it was quickly resolved to my satisfaction.
We aim to provide am excellent service and I'm glad that Pheter is always on top of helping his customers and we'll be sure to share the feedback with the team as we always seek to improve.
Quick response, great outcome, very appreciative. You have made a big Freshly fan!
Perfect! It’s terrific news to share with the team, thank you!
I received my 11/20 delivery today and 3 of the 6 meals were wrong. I used the chat feature to contact Fest and Chelle was the Rep that responded to my chat. She quickly determined the wrong orders was dropped off and immediately refunded this weeks order and contacted the other person to let them know what happened. I just feel bad for the other person since, although we did have 3 meals in common! Thank you Chelle for the friendly & fast service!
We appreciate your feedback and rating, rest assured that we always seek to improve, we'll be sure to share the good news with Chelle!
Excellent. Looking forward to trying this service..
We aim to impress and rest assured that we'd continue to all your future orders!
The website is so neat, well-designed, and very user-friendly. The employees are so nice too!
Wow! We're thrilled and greatly appreciated your feedback! Thank you Pinkler!
Chelle was very helpful. Gave me credit for a wrong meal delivered which I didn't expect but appreciated. I like being to contact Freshly so easily. Thanks!
Reg was very efficient, helping me cancel an order. He explained things clearly and did it right over the chat. Thanks Reg!
Thank you so much for the 5-star rating, John! I'll be sure to share your kind words with Reg! We appreciate you for being part of our Freshly fam!
I have recently become very frustrated with the new, all bad packaging change to the freshly meal deliveries. The older packaging was clean, simple, sturdy, and very recyclable. The paperboard was free of unnecessary bleach and had minimal ink printing, making it easy to shred and compost. The black plastic trays were sturdy and rigid and the lining never peeled off when the film was removed. The new packaging is inferior to all of those attributes, as if someone in the packaging dept was intentionally trying to make a worse product. The plastic and bleach and unnecessary images printed on the paperboard render it uncompostable, garish, and frankly it creates a disappointing disconnect between the picture perfect food on the label and the actual meal within the box. I just want freshly made prepackaged meals, not disappointment. On top of that, the new white plastic trays are extremely flimsy, and the plastic lining within the tray peels up every single time the film is removed. This creates quite a mess with more liquid meals involving gravy or green beans. The flimsy, messy trays have the audacity to have "go green" embossed on the bottom despite being a bleached version of the same polypropylene as the black trays. It is not "going green" to waste food from the tray collapsing in the hand almost every time. Please undo this terrible, terrible mistake and restore Freshly to its rightful state as a manufacturer and distributor of high quality, no frills prepared meals without excessive marketing nonsense on the package. We've already purchased the food, you delivered it to us, we don't need further enticement.
The customer service person Pheter was a very good listener and promised to fix all of this. That was very kind, thank you Pheter.
Hello Liberty, thank you so much for taking the time to review us! We truly appreciate your feedback and insights. No worries, this will be passed along to our team! And I'm so glad our teammate Pheter was there to assist you and take notes of your concerns!
I'm disappointed that herb slathered pork chops are gone but Pheter told it like it is in a clear timely manner. I didn't have to put up with a canned answer that didn't relate to my question.
I'm saddened to hear your favorite meal already bid its farewell but no worries, our menu is customer-driven, this means we use customers' feedback to determine both which meals should be removed from our menu over time but also what types of meals customers are interested in ordering! I'll be sure to give a big shoutout to Pheter for shedding some light on things for you, Sandy! Thanks for your stellar review!
Freshly was very helpful and took care of the issue
Thanks for reviewing us, Suzanne! I'm filled with joy knowing our Customer Care Team was able to work things out for you so I'll be sure to share this big win with them!
I contacted customer service via the chat and chatted with John D. My first order that was delivered to me was wrong and John D went over and beyond to make things right. Because of this, I will end up staying with you guys.
While I'm saddened to hear that your first delivery experience with us has been on the rocks, it's a sigh of relief knowing John was able to work things out for you! For sure, John will be so thrilled to hear your kind words! I hope we can make it up to you on your next order with us, Jason, and thank you so much for your patience and understanding!
Feel like I was heard and action was taken. Thank you.
This is incredible to hear, Linda! I'm glad to hear our Customer Care Team was able to sort things out for you so I'll be sure to share your appreciation with them! Thanks for your review!
Excellent - quick-my issue was handled in less than one minute before normal business hours.
Providing a quick and efficient customer service experience is always on top of our priorities so knowing you've been very pleased with our help absolutely brought us so much pride and joy! Thanks for your review, Jaki!
Delicious meals. Decided to cancel my subscription for budget reasons. Accidentally cancelled specific meals instead of the whole plan and got charged a few weeks down the line. Went to chat with an agent and got a refund and cancellation confirmation within 30 seconds. No questions asked. THIS is how to do customer service.
Hi Kagen, thanks for taking the time to review us! I apologize for the trouble you had with your recent order but I'm glad our customer service team was there to assist you right away! Your feedback will definitely be shared with the team!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sounds like we're able to hit two birds in one stone! Thanks for your review, Michele! We aim to provide not just healthy and delicious meals but also a remarkable customer service experience, so knowing how Fritz was able to resolve your concern in a timely manner absolutely knocked our socks off!