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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Bryan helped me get refunded immediately for accidentally not skipping a week. Easiest customer service process I've ever had!
I used Freshly for a month during a remodel. Food and service were great. I spoke with CJ to cancel subscription and he was terrific.
Hi Leonie, thanks for sharing your experience with us! I appreciate you giving us a try and that you're most satisfied with CJ's help. Thank you and I hope we'll be able to cook for you again!
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Hi Mike, thanks for rating us! I'm happy to hear that you're most satisfied with our service! I appreciate you!
It was so easy to get what I wanted. The service of humans is always best. Hope did an excellent job.
Hi Lily! How wonderful to see your 5-star review! Nothing against technology, but it's amazing that sometimes the human touch can make so much difference! Thank you for saying that! I will make sure that Hope hears your kind words!
I mistakenly thought I had until 5 PM central time to skip my next weeks order, but it's actually 5 PM Eastern. I contacted Freshly via chat and they were more than happy to cancel my order and give me a prompt refund.
I was charged for 3 weeks of purchase instead of 2 in error. Chelle was very helpful and quickly helped resolve my issue. The chat feature worked great - very impressed with the speed of response!
Hi Brittany! Thank you so much for the 5-star review! I know we take as much pride in our customer service as our meals, so it was wonderful to hear that Chelle provided great and quick customer service. I know Chelle will be thrilled to hear your comments.
Hi there, I had a delay with a shipment and Reg was able to get to the bottom of it! Great guy!
Hi Jennifer! I'm so happy to hear this and thank you for the 5-star review. While we never want to see any delay with your delivery, I'm so proud that Reg was able to assist you! Thank you for being part of the Freshly family!
Aljun was super helpful and responsive when I contacted chat support after I missed the cancellation window by a few hours but wouldn't have been able to accept the delivery.
Hi Deena, thanks for reviewing us! I'm glad Aljun was there to provide great assistance with your concern. I'll make sure this feedback reaches him! Thanks again!
Chatted with Finn and was able to get my meal selection changed AFTER the deadline to make changes! Easy and efficient, thanks Finn!
Hello Colleen, thanks for reviewing us! I'm happy to hear Finn did an amazing job changing your meals. I'd be most happy to share this review with him! Thanks again!
I am a new customer who is ordering Freshly for my aging parents who are having difficulty cooking meals at home. I had some minor issues with my first order and the application of a referral code from a friend, and the customer service agent, Lee was extremely helpful in getting everything straightened out.
Hi, Jonathan! Thanks for taking the time to write us a review! I'm happy to hear Lee did quite well in assisting you with your concerns. I hope your parents will enjoy the meals and welcome to the Freshly family!
Hi Judy, thanks for the 5-star rating! I appreciate your feedback and this will surely be shared through the team! Thank you!
Had a few questions and "Lee" was spot on in helping me via the web chat
Hi, Deborah! Thanks for reviewing us! I'm glad to know Lee was very helpful to you as he'll be grateful to hear about this. I hope you'll enjoy the meals and welcome to the Freshly family!
Representative was helpful and fast. He answered all my questions efficiently and resolved my issue.
We had to change our address because we moved to a new place to quarantine due to Covid. Alex F did a quick and fantastic job of helping us update our address past the timeframe of our weekly order. We are super impressed at the quick and efficient service provided. In addition, the whole fam has loved the tasty and healthy food provided through Freshly!
Hi, Kristen! Thanks for this wonderful review! I'm beyond grateful to hear how we've been such a great fit and knowing our customer is most satisfied with our service! I'll be sure Alex F. Knows about your compliments and so is our whole team! Thank you -- we appreciate you!
Reg was very helpful! Reg took care of my problem quick and easy! Reg reminded me of the best way to be ahead of my subscription and if I want to skip how and when to do it.
Hi, Halie! Thanks for sharing your feedback with our customer service. I'm pleased to hear Reg provided great assistance to you and keeping you well-informed about our service. Thank you so much!
Excellent, swift, polite, and covered everything. Promote Alex F!
Hello Evan, thanks for reviewing us. I appreciate you sharing your feedback on Alex's excellent service. I'll definitely share this with him! Thank YOU!
Hope was great in instantly canceling my mistaken order and processing a refund. Very courteous, too.
Hi Stephanie, thanks for reviewing us! I'm glad Hope did an amazing job assisting you! Your praises will surely reach her! Thanks again!
DJ was super helpful and very quick to respond to my questions. Super easy and handled things very efficiently!
Hi Kelly, thanks for reviewing us! I'm delighted to hear Dj was extremely helpful! I know he's excited to hear about this! Thank you so much!
The representative was able to help me with my order issue within minutes. Freshly definitely has the best customer service.
Hello Melinda, thanks for appreciating our customer service! It's our honor to provide stellar support to all our customers and feedback such as this truly warms our hearts! I hope you'll continue to be delighted!
I like the meals and the customer service at freshly. I don't need to cook and can still eat healthy yummy food. Customer service is highly professional as well. Aljun from customer service was able to help me very fast and was extremely polite.
Hello Natalia, thanks for this awesome review! I'm grateful to hear you're most satisfied with our meals and service so far and I appreciate your kind words towards Aljun's assistance! He'll definitely be happy to hear about this! Thank YOU!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Meghan, thanks for reviewing us! I'm happy to hear Bryan was extremely helpful! I'll be sure to share this with him!