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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Hello. I had to go out of town last minute and asked if I could reschedule a delivery since I wouldn't be here to collect it. The agent DJ was very helpful in working with me to get this done.
Yay, DJ -- way to come through for our customers! Stephanie, I hope your travels were filled with positivity and safety. Thank you for letting us know that DJ provided you awesome customer service with your skipped delivery! Thank you, again!
Nik was very helpful resolving my question in a timely manner. In addition, sent a request to another team in regard to my support of the Philly-ish Cheesesteak meal--such a good choice. Thank you for your help!
Hi Colin! Thank you so much for the 5-star review! I'm proud of the customer service extended by our reps, and it doesn't surprise me Nic came through for you! And, I love the Philly-ish Cheesesteak, too -- a playful twist on the original! Thank you for your kindness in recognizing Nic!
I love the word fantastically -- I rarely see it used, but love it! Greg, thank you so much for the kind review and your thoughts on the customer service extended to you by Christine! Rest assured, I know Christine will love hearing of the feedback and I'm going to make sure she receives it! Thank you, again!
Had to make a change to my delivery date on a Sunday evening around 9.30. Got a response from Alex F. Immediately who made sure to take care of my issue straightaway.
Hi Susan! How good to hear the news! You had a customer service issue and Alex immediately took care of it for you! Thank you for taking your time to review Alex, and I'll make sure to pass along your kind words to Alex!
I called to cancel our subscription, it just wasn't enough food for my husband. The Rep was so nice and there was no pressure to continue the subscription.
Hi Patricia! While I'm disappointed the portion size wasn't what your husband was looking for, I'm happy we gave you good customer service! Rest assured, I'll forward this feedback to our chefs! If I can be of further assistance, please feel free to reach out to us at [email protected]! Thank you!
Thank you Mary R for helping me send meals to my son.
What better review to hear than a mother sending meals to a child! Kudos to you Christine! I'm thrilled that Mary was able to assist you with that process! I hope your son enjoys the gift and meals!
I had a fantastic experience! My entire order not only didn't save, it gave me 7 meals of a random pick. Sunny was able to help me get my order updated.
Nik was very helpful and issued a refund for my missing delivery. Thank you Nik!
I'll make sure to pass along your kind words to Nic, Kaela! Thank you so much for reaching out to us with your review. While I'm disappointed to hear of the delivery issue, I'm very glad we got you taken care of to your satisfaction!
I'm a new customer and had a billing question. Alex F answered it quickly and clearly, and cheerfully, too.
Hi Debbie! Whether you're an on-going customer or new, I love all of you! I'm thrilled that Alex was able to quickly, clearly, and cheerfully assist you! I expect nothing else from Alex! I want to thank you for your review and I hope you continue to enjoy the service and your meals!
I received someone else's box of meals, the address on the outside of the box was correct but the inside contents didn't match my account. Jassy in customer service quickly helped and was kind and understanding, I appreciated their help.
I am very impressed with the out reach you have shown me. No one should expect anymore than you have done. Thank you so much
Aw, Mike, that's so awesome to hear! I want you to know you're much appreciated and feel free to reach out to us whenever you'd like. I want to thank you for taking your time to review us!
Have Freshly PLUS and needed to cancel this week's delivery. This is the third time I've done it and this was the fastest service I'd gotten so far. Quick typed responses and quickest to execute the cancellation.
Hi Paul! Super to hear that! I love the fact that we take great pride in the customer service provided to our customers! I'm very happy to hear that you were not only assisted but assisted quickly! Thank you for taking your time to review us -- I appreciate it!
My wife and I just joined Freshly after being told about it by our son. I had some questions about it and send an email to them. Not only did I get a response, but Diane D responded almost immediately and helped me with all my questions and took the time to write back several times. ‘What a pleasant change from the way so many things are handled these days!
Oh, Randy, thank you! What a wonderful review to read! I'm thrilled to read that Diane did her normal awesome customer service, and I look forward to you joining the Freshly family! Thank you for taking your time to review Diane and Freshly!
Customer service agent Nik was extremely helpful and I am thankful for the assistance
Hi Stephen! Thank you so much for the 5-star review of Nic! I love getting positive reviews of our agents from our customers as we place so much emphasis on the customer experience. I thank you kindly for the review, and I'll make sure that Nic is made aware of your review!
My friend told me she had received a freshly delivery based on my recommendation and I realized she didn't use my referral link. I spoke to dexter regarding the referral credit and he said that he would be able to add credits to my next to orders. This was resolved very quickly.
Hi Jessica! Thank you for much for your honest review and recognition of Dexter and the customer service you received. Yes, the friend referral program is wonderful, and I always want to make sure our customers take advantage of it when they refer their friends to Freshly. I'm so happy you had a seamless interaction with us, and Dexter took good care of you! Thank you for being part of the Freshly family -- and making your referral!
Subscription 4 month
First thank you so much freshly. Freshly food quality and packaging delivery etc I think this food service industry number one company. I have so many good experience with this company: exp before I ordered so many different company food service. Try to make food myself.! So tired come home all the time delivery food than change same like freshly food service company. But one or two time ordered all the time something problem with food or delivery or package than cancel but this company is different. Food test quality., packaging., delivery., even customer service too 100% I love it. That's why I call freshly is my second mom@.~
Thank you guys
Hearing this just made my day, Alex! Thank you so much for sharing your love with Freshly, and I'll be sure to let the team know how much we are a perfect fit for you! We love you being part of our Freshly Fam.
Took a little time, but my issue was resolved to my satisfaction. Thank you!
I was able to text with a representative and solve my issue quickly!
Splendid! Thank you so much for the 5-stars, Mandissa!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It sounds as though we got your question answered, Debby! Thank you for making my day knowing we got you assisted! And, I'd like to thank you for taking your time to let us know!