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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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It was so quick and easy to chat with Cassie, even if she couldn't help me with everything (I wanted to change my meals after the deadline).
Super helpful, nice and got my answers and was wishing she could do more on what she couldn't help me with.
Freshly sends an email showing your current selections. They look good so why bother to check. If you do check, you may find that the meals have randomly changed. And customer service replies with pasted, scripted responses the majority of the time, even when you ask them not to. Yes, they rotate meals. But they rotate out meals my Dad is able to eat and that he has selected for many months and that have good ratings. Customer service then says that a meal is still available and if I want to order it I still can. I say yes only to receive a response from another customer dissupport person that the meal is no longer available.
We are all human and mistakes do happen. But with Freshly, those are few and far between. They always give top notch service and recently Nikki excelled in helping me with a tiny glitch. It was handled quickly and with the utmost courtesy. I couldn't ask for better treatment. And to top it off, the meals are amazing, delicious, and so convenient.
Hi Carrie! I loved reading your philosophy of life where we're all human and make some mistakes -- no truer words! But, a sign of a caring company is what is done to address that occasional issue! I'm so glad that we assisted you to your satisfaction and that Nikki went above and beyond in providing you excellent customer service! Also, I'd be remiss if I didn't tell you I'm very happy that you're enjoying your meals! Thank you, again!
Cassie was quick to understand my situation and rectify the problem. I have been getting weekly delivers for about the last 2 months but for my recent deliver my package never showed up even though it said it was delivered. Cassie quickly responded and was able to issue a refund to my account and report the incident to their quality assurance department. My issue was resolved with in 5minutes. No hassle at all.
My experience was great I had a very nice customer service representative Allie S. Who was very kind and patience.
Hi Electa! I'm so pumped up to hear that Allie provided her usual great customer service! Thank you for letting us know, and I'll be sure to pass along your kind words to Allie!
After the first 2 people dropped my request. I got Nik that was awesome. I got an email that said to apply my $45 credit but didn't know how. It wasn't reflected properly in my account and Nik helped me fix it! Thank you Nik
Very positive was more than pleased with the level of service
Maurice, the brevity of words, but a powerful, positive review of the service you received. I'm thankful to you for making my day!
Needed to change payment from venmo to card details. Needed to resubscribe and re-create login. Nik was fabulous, but the process is less than intuitive and WAY more difficult than it should be.
Missed order, but Nik explained everything to me. Give him a raise!
Hi Devohn! You won't hear an argument from me on giving Nic a raise! Being a wonderful customer service expert, Nic is wonderful and I'm so glad he was of assistance to you! You might be thanking Nic, but I'd like to thank you for being part of the Freshly family!
This is our first week of enjoying Freshly meals. They are very good. This evening Pink was very helpful in cancelling a duplicate subscription I had mistakenly ordered and she was able to change our selections for next week. I was very grateful since we received double of the same meals for this week--my mistake. Pink was very efficient! Often the online chats with companies can be excruciatingly lengthy.
Hi Martha! Welcome to Freshly! I see Pink is up to her normal exemplary customer service skills, and I'm very happy you received the assistance you needed. I'm very happy to hear you're enjoying your meals, and I just want you to know that we enjoy making the meals for your enjoyment. Thank you for reaching out to us with the shout-out for Pink -- I know she'll appreciate it!
I liked the food it was very good healthy great price. Customer service was very great Nik was very helpful and went above and beyond to help resolve my problem
Hi Chase! Thank you for your kind words on Nic's customer service interaction with you. I loved hearing that you felt Nic went above and beyond - that's what I like to see! Of course, I loved your wonderful compliments on the service and your meals! Thank you!
Alex F was very helpful and he did not question my concern regarding the unsolicited subscription. I truly appreciated that.
My chat agent was excellent to work with. They were very patient and worked hard to get me answers. I wish the freshly program were a little more transparent, though... I was chatting simply to see how much my next meals would cost but they hide that from you until you've already paid for it. The chat person had to do some work to investigate it. It would be nice to just see what you'll be paying, as this doesn't help foster trust in the program.
Hi Peter! Thank you for your kind words about the customer service representative who assisted you. I know it's never our intention to be confusing with our website information related to your subscription. But, I also know we appreciate any and all feedback - positive or negative - to make the customer experience more user-friendly! Rest assured, I'll absolutely forward your thoughts on the website's transparency to our IT team! Thank you for sharing!
I asked for a refund, and Justin solved this problem really fast.
Hi Jesus! 5 out of 5 stars for Justin is definitely a touchdown! Thank you so much for giving your shout-out to Justin -- I know he'll appreciate it
I received someone else's order but the customer service rep refunded me right away and gave me a credit towards a portion of my next order.
I needed to re-activate my subscription and DJ was very helpful and polite.
Hi Yvonne! Thank you so much for your 5-star review and welcome back! I'll make sure to pass along your kind words to DJ! Thank you for taking your time to review DJ!
MJ T was amazing! Our order was erroneously routed to the incorrect carrier. Not only did MJ T quickly resolve the issue by refunding us, a credit was applied to our account. More importantly, MJ T was very deliberate in sharing that our food was no longer safe for consumption. The carrier WAS instructed to discard, but we may still receive and should discard ourselves. MJ T was professional, efficient, and kind - definitely an asset to your organization!
Hi Marcy! Oh no, I'm so sad to hear of this delivery mishap. Thank you for your patience and understanding! I'm so proud of the usual great customer service I've grown used to with MJ! It sounds as though MJ hit a home run with the customer service extended, and met your satisfaction. Thank you for being part of the Freshly family!
Marge S. Very competent, very helpful in answering my question in a polite patient manner.,,,
Refreshing...
Hi Robert! I loved reading your words describing the customer service you received as being competent, helpful and polite! It sounds like Marge definitely helped you! And, thank you very much for your kind review!
Received a meal I didn't order and can't eat because it has corn. Sunny helped
Oh no, not a wrong meal! MIke, I want to thank you for your patience and understanding with that issue. I'm glad that Sunny chipped in and assisted you! Thank you for taking your time to let us know and review Sunny!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christina! Thank you for your honest review! I know we do our best to assist customers with late meal changes, but there comes that time when our kitchen needs to secure ingredients to make your meals! I do thank you for your patience and understanding with this. I want to personally thank you for reaching out to let us know, but also recognize Cassie for the customer service she provided. It sounds as though your customer service experience was pleasant and helpful!