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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Cassie was great and clear. She got me the help I needed and answered questions that no one else has been able to.
Another job well done by Cassie! I'll make sure she knows how much you appreciate her help! Thanks for reviewing us, Shantel!
I received the wrong meals. And Nik quickly resolved the problem. Thanks
I received a Gift card for my birthday and I was having a problem to redeem it. Luciano was very helpful and patient helping me through the entire process. I really appreciate his kindness and help today. I give him 5 stars. Thank you.
Indeed, a 5-star worthy customer service from Luciano! For sure, your kind words will make his day. Thanks for reviewing us, Jean!
Kenny was prompt, courteous, and kind. He handled my request quickly and easily. Thank you!
Another kudos to Kenny! Thanks for your excellent rating, Beverly! I'll be sure your appreciation reaches him!
Cassie did an excellent job helping me. I had questions about my subscription.
Marvelous! I'm filled with jubilation knowing Cassie was there to shed some light on things! Of course, I'll make sure she gets the shoutout she deserves for being on the ball in assisting you! Thanks for your review, Adrian!
Allie was so helpful and answered all my questions. I love freshly, great customer service and awesome food when it actually is delivered on time.
We love that you love us! We'll be sure to give Allie a shout-out for providing a great customer service experience. Thanks for your stellar review, Shelley!
We found out after our weekly order was confirmed that we had to leave town unexpected. Carol worked with us on different options to avoid having meals delivered to an empty house. Very friendly and helped resolve our problem.
We're so thrilled to hear that Carol was of great assistance! Thanks for taking the time to review us, CJ!
Very easy and Mary R. Was so nice and took care of my issue in minutes
A job well done for Mary R! We'll be sure to give her a shout-out for this one. Thanks for your review!
Friday delivery has not arrived. Window is down to about an hour. Typically, order arrives between 10:00 a.m. - 3:00 p.m. Went on Chat to get an explanation. Chat person provided several points to explain potential issue, which helped. I don't mind if it arrives late, but informed her that I would pitch box into trash if it has been tampered with. From my experience, box of 6 meals is well insulated!
Oh no! We're so disappointed to hear about your recent delivery experience, but we're relieved to hear that our customer service was of great assistance. Thank you for your valuable feedback, Mark!
I had some pre-signup questions so did an online chat tonight. I was immediately connected to Jassy, who answered all of my questions clearly and quickly -- and with no pressure to subscribe. Very helpful and made a very good impression of Freshly.
That's where we pride ourselves -- providing top-notch customer service! We'll be sure to give Jassy a shout-out!
Inquired as to process/delivery for new address. MJ T responded quickly and effectively. No negative issues
I'm so happy to hear that MJ was able to help you out! Thanks for your review!
2 items were were wrongly shipped but was taken care of immediately and smoothly
While we're sad to hear about that experience, we're relieved that we're able to help you out. Thanks for taking the time to review us!
Quick resolution. I love that I can chat virtually and not have to call or write an email. Very easy to cancel an order.
Hi Heather! I'm so happy that you got your customer service issue addressed quickly and easily! That's our goal! Thank you for your positivity!
I've been trying to get a meal plan from freshly but due to shipping issues I have not yet received a single order. Normally I would just cancel the service and move on. But the people in the customer service department have been very helpful especially Cassie issuing refunds and discounts along with trying to figure out what's wrong with the shipping.
Oh no, William! I never want to hear of delivery issues, but I'm happy Cassie has been on it and assisting you! I appreciate the 5 -star rating, but I also want to make sure you're being taken care of with this. I'll reach out to you via private message to see if I can be of further assistance. Thank you for your patience and understanding!
The best customer service, 5/5 - highly recommended... their meals are great too!
Hi K. J.! Thank you for giving us a shout! I'll take 5 out of 5 stars any day of the week! And, just as nice to hear -- you love your meals!
Excellent service and very patient. He gave me great advice on the weekly subscription and was very pateient while I figured out which meals to swap out.
Hi Katie! I'm thrilled that you received quality customer service from Alex and that it was extended with patience! Thank you for letting us know, and I hope you continue to enjoy your meals! Thanks for reaching out to us!
I am so grateful that I reached a very friendly, helpful customer service rep. He fixed the issues I had, which was why I called, but he went beyond that and assisted me with my future orders. I recommend him (Raphael) & Freshly. Wonderful food & great customer service!
Hi Gina! What a wonderful review and thank you! I think all of our customer service reps are as nice as Rafael, but he is definitely special! You made my day by expressing your pleasure with both the service and your meals! I can tell you we take as much pride in our customer service as we do our meals -- so I appreciate your shout-out on both! Thank you so much for sharing your thoughts!
I had a great experience from the ordering to the delivery, no problems, spoke to customer service representative and was very friendly and knowledgable. Ally B. Was very nice and professional.
Florie, I couldn't ask for more than that! Thank you for your kind review, and I'm thrilled your received excellent customer service! I hope you continue to enjoy your meals!
I am enjoying the meals and the service is good and convenient. My wife only eats the entree however which makes her meal not a value product. We will see how is goes as we try different meals. I recently had heart surgery so it is important for both Joyce and I eat healthy meals at a good value which I believe Freshly are.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm filled with joy knowing Nik was there to lend a helping hand, Doug, and I'm so excited to share your 5-star review with him! Thanks for your review!