Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Fresh-Tops Reviews Summary
Fresh-Tops has 100 customer reviews and ranks 1952nd in the Women's Clothing category. Common review topics include customer service.
I ordered 11/12/15 and received an email 11/18/15 with a tracking number 1 week later I check and it's only information that the label was created but not shipped... I still gave it time I emailed them 12/4/15 asking for a refund since the turnaround time is unacceptable they did not reply I emailed them again 12/8/15 this time demanding a refund and for my order to be cancelled since it has not shipped and they finally emailed back 12/10/15 not acknowledging my request and just said "Thank you for contacting us, at this time your order is in shipping process. Please allow a couple of days to update for more information. You should have received an email with your tracking information. Thanks again for shopping with us."
I ordered from this company on 11/13/15. It is now 12/7/15 and no order. I emailed them and of course no response. When I tracked the order it shows a order was created but never shipped. This is ridiculous! I will never use this website again.
I ordered a shirt from here a couple months ago and it hasn't been updated in awhile.
I commented on their instagram account and they deleted my comment saying that they have been jammed on black friday so they will try to get the orders in. I ordered my shirt in october? Anyways, bad business.
I ordered a few shirts, no big deal. After a month, however, they still had not arrived. The website says they're from New Jersey, so a week would be long enough to get my products. Then I receive an email saying that, after a month, they hadn't even SHIPPED the items yet, or made a label.
DO NOT TRUST, DO NOT BUY FROM! They are a horrid company and need to be sued/shut down. Waste of money, time, and hope in the website.
Bitterly disappointed, bought a shirt for my daughter for Christmas from fresh tops, looked great on the website only to be horrified when it arrived. Looked like it had been sewn by a 3 year old, has such a high neck that I'd be surprised if my daughter can get her head through it! Printing is faded to a dark blue instead of black. Looks like it came from a back alley shop in Asia for $2 not from USA at a much higher price.
I wish there was a 0 for star options because freshtop.com is a total ripoff! The top I ordered for my daughter was nothing like it was shown online and the size small was more like a men's large. They sent me a return label and said they received the return but never refunded my money. I contacted them several times and finally realized I had been ripped off. Do not use this website!
This website is baiting and switching kids to the "coolest" clothes and in the process stealing parents money. I ordered on Nov 1 and today is the 20th. I'm pissed that I don't have my product and the fact that FASHION TOPS STOLE $22 of my hard earned money. Wish I would've read the reviews first, but like most parents... anything for my kid. I'll never so this again. Sorry to everyone who've also been robbed by fashion tops
Rude and terrible service... refused to do absolutely anything regarding shipping me the wrong item including refusal to admit! Horrible. All mm I wanted was an exchange after we waited forever. Never order anything from them.!
I have been waiting for 2 whole months to get only 2 shirts that i ordered and they still are not here yet. When i called customer service after a month of not having my package she said that they hadnt even shipped it off yet! After a full month to not even ship it?! And when i finally got my email saying that they had shipped it and that it would take 7-10 bussiness days, i wait for am entire month and still have no sign of my shirts! The money is already taken out of my bank account and everything for shirts that i dont evem have yet.
I got the "unicorn chill tye dye" or whatever and it is not the same color, its faded, not the right size and took 6 weeks to get here complete rip off. Do not shop on here
Like many of the reviews, Fresh Tops is horrible. They are so quick to take your money but won't deliver in a timely manner. It's been two weeks and I henebr received my order. I called customer service and the person on the phone did not state their business name. I really think this is someone operations out of their garage. Be forewarned, do not buy anything from this website.
I have previously ordered from the site. Apart from taking ages to arrive, which I didn't mind, the shirts do have a very thin fabric for the price.
Anyways, I ordered again recently. The shirt in the picture had WHITE writing on it. I got sent one with BLACK writing. How did this happen when there is no option for black writing in that design in the first place?
This is a very big error! Don't just throw your customers wrongly printed shirts.
I am dissapointed...
This is the second time I have ordered a top for my daughter for Birthday/Holiday. I am now waiting 20days on this one, same as the last time. I am always the early shopper, but this is unacceptable.
I ordered 2 hoodies, after weeks of waiting received 1 jumper. Quality is like iron on transfer nothing like picture on website. Still waiting months later for a reply about missing second hoodie. Not holding my breath. Shocking store I thought paying a rip off price I would get good quality but definately not. Another China import brought for $1.00 and sold to me for $50.00.
I ordered a Saturn logo shirt and was super excited for it to arrive. Well when I got it and tried it on I was so disappointed. The fabric is really scratchy to the touch and the sleeves were cuffed at the end, which they weren't in the photo. The logo seemed to be printed on as a badge because it was already peeled off a bit. I ordered an adult medium and it could fit my dad it's so large. Save your money and don't order here. Check the reviews, I made a mistake by not doing so.
Never ever shop here. They are seriously a rip off and I've had the WORST CUSTOMER SERVICE! BE CAREFUL, DON'T BE SCAMMED!
Same story. We ordered on July 13. My Credit Card was immediately billed. The item has a USPS tracking number showing the label was created in Las Vegas. Now Aug 8 and no item. Many many emails to Fresh-Tops and NOTHING answered. I tried to cancel... no response. I am hopeful my cc company American Express can pull back payment. WORST customer service ever. But I guess if they can rip people off every day they will make money. DO NOT ORDER FROM HERE.
My 13 year old daughter had begged to order shirts from this site Fresh-Tops, I finally gave in and let her... $95 worth. That was on June 30... On July 13, we finally received a shipping confirmation. I have checked the status regularly, it says a label has been created in Las Vegas. Today is August 2, and it still only says a label has been created, we have not received the package-- keep in mind my account was charged $95 the day the order was placed. This is ridiculous! This website is all over Facebook and Pinterest peeking the interest of these kids and then something like this happens- UNACCEPTABLE. I have emailed the company, would have rather called-- but they have no phone number available. I'm interested in seeing what they have to say. We will never order from them again, regardless the outcome. I just thought it's better to go ahead and put the word out before someone else falls victim to their scams!
IF I could, I would give them negative 5 stars. This site is a joke. It's over priced and has the worst customer service. I ordered a pair of shorts for my little sister. I ordered on December 12th 2014 and I didn't get my order until January 6th 2015. When I got the shorts I had my sister try them on and they were too small. No where on their website does it mention that their clothes are not true to size. My sister is very very thin. She barley fits a size 3 so we ordered a small.
After we see they don't fit, I think "no problem, we need an exchange. Not a big deal." I immediately email fresh-tops.com since they do not have a phone number. I explain that I had just received my package and simply need a return. -haven't been worn, original packaging, and no damage- I was not asking for a refund. After the email I received a notice that it will take 48 hours for them to respond. Their response:
"Thank you for contacting us, your item was delivered on Jan 2,2015. Our policy is that, you must contact us within 2 days after receiving your order about any incorrect orders. It is out of our policy to further assist you. I am very sorry for the inconvenience."
Ridiculous! I received my package on the 6th. ALMOST A MONTH LATER. No where was there ever a warning about such horrendous exchange policies. I'm not even trying to get my money back. We just want a new size.
I have worked in customer service for years. Part of that role is to make sure your customers are happy and have the best experience with the company. They don't give a $#*! about their customers. I have responded asking a few more questions, but I'm still waiting for a response. Now I'm out $30 and my little sister doesn't have her Christmas present.
