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Fresh-Tops Reviews Summary
Fresh-Tops has 100 customer reviews and ranks 1952nd in the Women's Clothing category. Common review topics include customer service.
Been almost a month since I order 1 shirt. It doesn't look like it's coming. My daughter was ripped off. Lesson learned. Do not order from this company. If I could give the 0 stars I would. They don't deserve 1 star at all!
How would you get your money back if it was your bank card?
Took over a month to get my shipment... they still haven't gotten me one of the shirts I ordered with it. Very upset. I also tried calling. No one picked up. Tried email. No response. Worst online shopping experience ever. I will be disputing this with my credit card company, as should everyone else with these types of issues. Thanks for stealing my money fresh tops. J
My daughter ordered a top for her best friend for Christmas. Only response from company was to charge my credit card and to say they would be in touch when the item had shipped the nothing. Tried to follow up with an email and by phone but no response. Got American Express to dispute charge after reading very negative reviews about the company online. Would not recommend using this company.
I ordered 3 Harry styles tattoo sweatshirts, they are made on very cheap/thin material with black smears all over it. A few tattoos were cut in half because the arm must've been folded when they printed it. I emailed them and they said they'd refund me, it's not been over a month and they have not refunded me and stopped responding to my emails. I do not recommend buying from them.
Ordered 2 sweatshirts to Sweden on the 26th of november that has not been delivered and probably won't either. No answers from the support regarding refund, expected deliverery date just a short reply where they say the order is in shipping process. Yet that was 16 days ago and i haven't got any tracking ID or info since.
DON'T BUY, this site will make you disappointed.
I have never written a review on an online retailer in my life. This place is horrible... ordered 3 weeks ago, I called to see if the top would be here for Xmas which was the reason I ordered so early, they are saying it will not be here till January. There was no indication anywhere on their site it would take this long. Their voicemail is full, no one answers the phone or responds to email. Maybe the Las Vegas Nevada address should have warned us. Horrible, disappointing company.
How can we shut this company down? They are targeting young people! They take your money and you do NOT receive your item in a timely manner (3 weeks or less) or the correct item. They do NOT respond to an email and CANNOT be reached by phone. HELP TO SHUT THEM DOWN NOW!
I ordered items on 11/27/2015 for my niece's birthday. On 12/20/2015 she still has not received the items, but my credit card was charged on 11/30/2015. Will be working to get my money back thru the credit card company.
Ordered a chirstimas Sweater on Nov 15 before thanksgiving. Received it almost 4 weeks later 8 days before Christmas. Item listed as a sweater, it came and is a sweatshirt.
FILED COMPLAINT ON BBB.COM Better Business Beureau
They only thing my daughter wanted was the Christmas sweater. I ordered on 12/2/15 NOTHING! I have sent emails and everything. So now what? Something needs to happen. They have got to be shut down immediately. This is so awful.
Charged my card right away but never sent item. They do not respond via email and when you try to call it says the mailbox is full. My only option was to dispute the charge on my card. I hope they get shut down.
PLACED AN ORDER ON NOVEMBER 15... TODAY IS DECEMBER 18TH, ONLY RECEIVED A CONFIRMATION EMAIL OF MY ORDER AND MY MONEY TAKEN OUT OF MY ACCOUNT BUT NO FURTHER EMAILS. I'VE CONTACTED THEM 3 TIMES AND THEY SEND OUT GENERIC "YOUR ORDER IS IN PROCESS" EMAILS. CLEARLY I WILL NOT BE RECEIVING MY ITEM, THEIR SITE NEEDS TO BE SHUT DOWN
On November 15th I ordered a grey hoodie from them, they said I would receive it in 5-10 business days. Exactly one month later I received a black hoodie made by another company! They don't even make their own $#*!!
Ordered on 12/3/2015 two items daughter wanted for christmas. Never received a confirmation or order number. Took money right away. Did chat following week when I heard nothing they said it was in process. Here it is 2 weeks since order and nothing did a chat and heard nothing back. This is so unfair to the children who expect these items. Wish I had saw these reviews prior. UGH
I ordered a phone case and a hat on 11/19/15, and it finally shipped on 12/11. I recieved it today (the 14th) and I recieved the hat but not the phone case. I am very disappointed as it took a month for it to ship and then when it finally did arrive my phone case wasn't included. I'm upset because there was a phase in my life where everyone wanted to buy stuff from fresh tops, but now I just feel like I could've bought things at other places that would actually come sooner.
I ordered a top from them on 12/1/15 hoping to get it for Christmas. I received a confirmation of my order via email and my cc was charged. I have not heard the item has shipped. I tried calling the number on their site and can never get a person to answer. I was able to get someone through chat, via the website, but was told nothing more than I would receive an email when it was shipped. It's been 14 days and nothing. I feel like I'm being ripped off. Wish I would have looked at reviews before placing my order. I will file a dispute for these charges with my cc.
So I bought a jumper on the 10/12/15/ (I live in Australia). I received an email confirming they received my order. In the email it said that I would soon receive the Track & Trace information. Its been 10 days now, I have emailed them every single day and I have had no response what so ever. I haven't received any Track & Trace information and now I'm regretting not looking up the companies reviews before purchasing. Extremely disappointed with the service. I will be going to my bank today and disputing the payment I made to them.
After over a month I just received two of the four things I ordered. The merchandise is terrible faded, etc. I have no idea what happened to the rest of it. I had someone I know drive by business address in Vegas and it is a Residential Condo. They have unplugged their phone and will no longer answer chat either. I have JUST BEEN RIPPED OFF FOR $95.00. Judy P.
I am waiting for my fresh-tops sweatshirt. It ordered it in middle November and now it is December! It said 7-10 days it would be here! That was 3 weeks ago! When I call the store they never answer
