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Fresh-Tops Reviews Summary
Fresh-Tops has 100 customer reviews and ranks 1952nd in the Women's Clothing category. Common review topics include customer service.
I saw a super cute shirt on fresh-tops site, that said, "Kanye Attitude with Drake Feelings." The picture they use on the site looks NOTHING like what they sent me. In the picture it was cutely embroidered small on the pocket of the shirt. They sent me a huge generic white shirt with the words largely and poorly screen-printed on the pocket. I had to cut it up just to make it look less like a dress on me.
They also took forever to ship my order, and when I emailed them worried about it, they never responded. They sent a shipping confirmation eventually, but never any word otherwise. I find that really rude, especially when I'd already purchased something.
This site is pretty much a scam. Don't order anything from this place, you'll only be disappointed.
Don't buy from them. Scammers. The products a junk. All the negative reviews are very accurate. Stay away from buying from them. SCAMMERS
I placed an order for a Pelican corner Pink Crewneck for my granddaughter on 12/16/15, and as of 1/16/16, have not received it. I when I email them (approximately 5 times), I get the run-around that they are backed up with Chridtmas orders, but THANKS FOR SHOPPING WITH US. I sent them an email last night stating that if I don't receive this item by next week, I would contact the BBB and the Attorney General's office in Las Vegas about their practice, and I will do this. What a ROTTEN company!
I placed my order 12/5/2015 it is now 1/15/2016 and I still have not received my order. I have sent them 5 emails and I am told my order will be shipped shortly. I still have nothing, have requested a full refund and at this point I feel they don't want to refund my money long story short reporting them to the BBY for investigation. I have been ripped off. I have been patient now I'm really pissed off.
I am certain this company does not exist. Their website should be removed. They will take your money and you will not receive a response, refund or any merchandise! Avoid at all costs!
They don't even deserve 1 star but system will not allow zero stars.
WORST COMPANY TO ORDER FROM EVER! They need to be shut down! It is blatant stealing! I will never ever order from this place again! I ordered on 12/14 and never got my order. They sent me a tracking number and I tracked it after the 7-10 business days as they said to do and it doesn't even show that it left Nevada! Nor response to emails or phone calls. I will be disputing this charge on my card!
Hope you recieve it after you pay, hope it fits and u like it cause they make it impossible to return. Won't answer phones (can't leave message cause mailbox always full) and refuse to return emails. On off chance you get through they just lie to you. Kiss your money goodbye... they are scammed in the true sense.
Heed these reviews people, I ordered Dec 15, it is now Jan 12- I still have not received my order. Customer service is horrible. They actually don't care.
My order was placed on DEC 4th and I only received the actual order on JAN 9th. I could have ordered direct from China and received my product quicker than through your website.
In addition, I ordered a s/m, which is really the only option I had for this item. I received a medium. I didn't realize that ordering a s/m would mean that I would receive what ever size determined by the staff who shipped. There was not any type of description stating that if you order a s/m you might actually get a Medium.
I've seen other vendors have a s/m medium size, and that typically means that the size is larger than a small, but smaller than a medium and the tag usually matches that.
This was a birthday gift that I ordered allowing plenty of time to receive the order within the advised shipping time (7-10 business days). I received the 'Your Order has Shipped" email on DEC 21. Stating that I would need to wait another 7-10 days before the other would even be shipped? Even so, I should have received the gift 3-4 days before the birthday, considering another 10-days to ship (to arrive on DEC 31). Given the holiday, let's say JAN 2. But, no, not until JAN 9th.
Placed an order in november for christmas delivery still waiting 01/09/2016
I placed an order on 12/10/15 and I still have not received my order as of 1/12/2016. The order has not left their warehouse. I can't believe this.
I ordered a sweater for my daughter for Christmas on December 6th and just received it today January 4th. Waited all that time to get knock off of the picture of the sweater they had on the site I could have made this sweater myself for a lot less money extremely disappointed
This is the worst company i have ever ordered from. I placed order on 12/16/15 and still have not received my order. It was supposed to be here by Christmas
I placed a large order for my daughter for Christmas 2015. The order was placed around the 20th of November and I never received the goods and it is now December 30th! As expected they process your credit card right away however they do NOT process your order at the same time.
I have sent multiple follow up email to which nobody responds. I have tried to call but their mailbox is full so you can't speak to anyone or leave a message. Just pathetic. If they can't keep up with the volume they should not be advertising on Instagram and Facebook.
Do not give this company your hard earned money. They will not deliver! I am going to let my credit card fight with them. I am tired of their pathetic excuse for customer service.
I ordered a sweatshirt for my daughter on 11/30. It is now 12/29 and no sweatshirt. I have an email 12/17 saying that info has been sent to USPS. I emailed the company twice and received a response asking if I wanted to cancel since there website is so popular... What a joke! Don't waste your time!
I've marked everything one star, but only because there is no option for zero stars. The customer service is non-existent. My credit card was charged immediately upon their receipt of my order and it was downhill from there. They did not respond to emails requesting shipping information until I mentioned that I would be contacting American Express to dispute the charge. A shipping confirmation was sent very soon after that email was sent, but the tracking number provided simply stated that a label had been printed. There was never any tracking detail provided. A package finally arrived today with one item missing completely and another that is not at all as it is represented on their site. There is also a statement on the packing slip, "TO KEEP EVERYTHING FRESH AND AFFORDABLE ALL SALES AT THIS TIME NO REFUNDS/EXCHANGES".
Solid 0. Took over a month for one shirt that COST $40 and doesn't even match the picture online (WHAT?!). I also figured it would be quality material. I'm really speechless because I just wish I would've read these reviews BEFOREHAND
I ordered a hoodie on November 30th to New York and my package still hasn't arrived. It said that the package should be at my door within a week, I then got an email 10 days ago on December 17th saying that my package should be here very soon. It's been almost a month since I ordered it! I'm never ordering from this site again...
After numerous emails and calls to a phone number with a voice message indicating that it was full, I have not received my daughter's items which were ordered on December 11th. Nothing, no reply other than a confirmation of the order and charge to my credit card with a message that tracking would be in 7 to 10 days. I have now filed a BBB complaint and will be taking other action such as notifying the federal trade commission and perhaps initiating a class action. Who has time for this really? But now I am passed! Those tops were the bulk of my daughter's requests this year. Even a humbly modest reply would have been better than silence. Atrocious!
Just for fun I thought I might post the result of three weeks of trying to get service from this joke of a company - PLEASE DO NOT GIVE THEM YOUR BUSINESS - YOU WILL BE SORRY.
I tried to get something for Christmas... ordered Nov 29. Paid on credit card Nov 30. Today is Dec 24 - guess where my order is... lol - not here... this is my hilarious email thread with them...
I said:
Congratulations Fresh Tops
You win the contest for being the most unreliable, terrible online shopping experience of the season.
It is now Dec 24th and you have succeeded in stringing me along for 3 weeks with scripted lies about my order shipping. I love the technique of raising my hopes by sending the email below on Dec 16th - maybe, just maybe my daughter's tops WILL arrive in time. But they did not despite the fact that I ordered them on Nov 29th and you had your money since Nov 30th.
No worries - we'll just wait. Why compete with those other stores that actually care about their customers? There will be so many other presents to unwrap. No sense in actually trying to get orders to your customers in time for Christmas. That's just silly.
Suggestion for you - Maybe shut your site down next year at Halloween so you can actually satisfy your demand. But don't worry - I'll help you out with that too. There will be at least one less person putting unrealistic customer demands on you.
Can't wait for your non-response or better yet your robotic we don't give a care response from you.
Thanks alot
THEY SAID
Your order has been shipped, I do apologize for the inconvenience.
Thank you for shopping with us!
Fresh-tops.com
http://www.fresh-tops.com
I SAID
Your robotic response is just too much to bear - you never fail to be consistently terrible. Well done Fresh Tops.
THEY SAID
Why don't you give us a call and we can discuss further.
Thank you for shopping with us!
Fresh-tops.com
http://www.fresh-tops.com
I SAID
I tried that for three weeks - not once did someone answer the phone. Not... once
And I don't give up easily.
You
Do
Not
Care
SO WEIRD - THEY'VE GONE SILENT.
And that sad thing is, this is the most interaction I've gotten from them in this entire period of time.
