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Freewallet

2.5

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Freewallet Reviews Summary

Freewallet has a rating of 2.5 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 17th among Cryptocurrency sites.

service
118
value
95
shipping
68
returns
79
quality
112

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RU
1 review
2 helpful votes
Follow Илья К.
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The real scammers!
August 25, 2023

Do not contact them, you will only lose your funds. What a pity that before throwing money there I did not read reviews about them

Date of experience: August 24, 2023
Lauren G. Freewallet Rep
over a year old

Hello, your review doesn't look like real feedback. It does not provide details allowing us to locate your account or support request and assist you. If you had a chance to use our app, we would be happy to hear about your real user experience.
UPD: Hi! We haven't heard back from you yet. Please share your ticket number or User ID so we can look into the details.

Malaysia
1 review
4 helpful votes
Follow Hasli H.
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My account withdrawal was suspended due to security found there was suspicious activity. During the verification process, Freewallet team are very supportive until my account was set free. But in terms of security details they are very very straight.

Date of experience: August 16, 2023
Canada
1 review
1 helpful vote
Follow Dude M.
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Worst site ever accidentally put wrong email now I'm a full day in trying to fix it with no help from This company customer service sucks

Date of experience: July 26, 2023
Lauren G. Freewallet Rep
over a year old

Hi there! Could you please update your review with the ticket number? We'll be happy to look into the details and get back to you with an update. Looking forward to hearing back from you!
UPD: Hello, we haven't heard back from you yet. Can we still help? Your ticket number would be very helpful.

Pakistan
1 review
1 helpful vote
Follow Bitco C.
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I deposited funds into freewallet $172.1 month passed still my account was suspended then i try to send my USDT to another wallet.

Date of experience: July 24, 2023
Lauren G. Freewallet Rep
over a year old

Hello,
Unfortunately, we weren't able to locate your support request. Could you please update your review with your ticket number or User ID? We'll be happy to look into the details and get back to you with an update.

Poland
1 review
5 helpful votes
Follow Michael W.
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Transaktion failed!
July 17, 2023

Transaction failed!

Support hasn't responded to me for more than 24 hours!

I miss 960 $ in coins!

I have already tried to contact you via email and chat!

Ticket ID is:

******* and *******

I need my money very urgently!

Please contact me immediately!

Date of experience: July 17, 2023
Lauren G. Freewallet Rep
over a year old

Hi Michael, please submit a support ticket (https://bit.ly/2rgGdRw) and provide us with additional information about your transaction, such as its hash or TX ID (as text). Thanks, looking forward to hearing from you!

UPD: Hello, the refund has been successfully completed. Please check your balance and let us know if we can help with anything else.

Slovakia
1 review
1 helpful vote
Follow Rik T.
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AVOID 50 usd minimum to exchange one crypto for another, worst part is when you only need to send below that amount u can't u are basically forced to send more money to this $#*! wallet

Date of experience: July 2, 2023
Lauren G. Freewallet Rep
over a year old

Hello, the minimum amount required for the exchange should be able to cover the network fees. This fee is paid to make your transaction confirmed in the blockchain. In case you need further assistance, please feel free to contact our customer service: https://bit.ly/2rgGdRw

Mauritius
1 review
4 helpful votes
Follow Guillaume B.
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No SCAM
June 12, 2023

It's not a scam, my account has been unblocked and is operational.

They were very reactive with me

----------------------------------------------------------------------

I opened an account with them and tested small amounts in sending and receiving, it worked very well. As soon as I wanted to send a large amount, they blocked my account for verification and did not give a clear deadline.

I made video captures of the account in case everything disappears.

I will update this comment regularly.

Date of experience: June 12, 2023
Lauren G. Freewallet Rep
over a year old

Hello, unfortunately, people quickly proclaim any service a scam when something goes differently than expected.
As we can see, the verification procedure has been initiated for your account, which is why your transactions have been temporarily suspended for security purposes. Throughout the procedure, your funds remain untouched in complete safety on the account.
The provided details are currently being reviewed by our Security Department. Please be assured that our specialists will notify you via email once there is news.

UPD: Hi there! The verification procedure has been successfully completed, and your account is fully operational now. Please check and let us know if we can be of assistance with anything else. Feel free to update your review, thanks!

Florida
2 reviews
3 helpful votes
Follow Mark R.
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EXPENSIVE!
May 1, 2023

I was in a rush and needed a wallet so I googled free wallet. Well guess what, Google returned FreeWallet.org. I deposited about $387 and needed to send it out quick, but I chose the normal speed which costs $32. It would have been $22 if I waited a couple of hours and I don't care to know how much it would have cost to send quickly. Bitcoin is a ripoff anyway with transaction fees. So a $400 initial deposit became $350 in a matter of minutes because everyone now specializes in doing nothing for a profit.

Date of experience: May 1, 2023
Lauren G. Freewallet Rep
over a year old

Hello Mark, there are 4 fee options for sending Bitcoin in Freewallet. You can choose whether to pay a bit more for your BTC coins to be delivered quickly or send coins with a lower fee and have them delivered later. Please also note that with the rising demand for crypto, the fees are adjusted to ensure your transaction gets processed instantly due to the higher volume of transactions. If you need our assistance, please submit a request here: https://bit.ly/2rgGdRw.

New York
1 review
3 helpful votes
Follow Amin G.
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They removed secondary confirmation without notifying the change!
My account got hacked and transferred to another internal account in freewallet system!
I lost over $3600 worth of assets
All i got my account locked even after a dozen documents send to them

Find better one!

Date of experience: March 5, 2023
Lauren G. Freewallet Rep
over a year old

Hello Amin,
Unfortunately, there are not enough details to identify your account or support request. Would you please update your review with your User ID or ticket number so we can look into the detils? Thanks in advance.

Italy
1 review
2 helpful votes
Follow Oriana P.
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I got a comfortable tool to use to manage my stocks of cryptocurrencies. This is much more convenient than using a separate wallet for each of them. Despite the fact that access to all of them is in one place, I had no complaints about security. During all this time, the history of transactions showed me that everything is under complete control. In addition to having everything in one place, Freewallet offered me a great mobile app that made asset management even easier. All this is backed up by the solid work of technical support, which over and over again continues to delight with its prompt responses and suggestions!

Date of experience: March 1, 2023
GB
1 review
0 helpful votes
Follow Tomas G.
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I'm sure that this is a very good wallet for cryptocurrency. It has a lot of security features and the app itself recommends you set up PIN and 2FA immediately. I think it is a great thinks whet devs take care of their clients. That's why five stars.

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
Follow Yousuf H.
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It was even easier than I thought. I needed a wallet so that I could use the coins here and now, and since only Freewallet offered a reasonably secure service, the choice was obvious to me.

Over time, my opinion hasn't changed, and my confidence in the possibilities of Freewallet has only increased. The wallet proved to be fast and helpful, doing everything I needed and the way I needed it. There were no delays in transactions, the fees are always enough to increase the speed of transactions, but low enough to be profitable. There were no complaints about the security of the entire time of use, as well as the reliability of the wallet as a whole.

I firmly decided that I would stay here, because while this service is so good, you need to seize this moment.

Date of experience: February 14, 2023
GB
1 review
3 helpful votes
Follow nigel b.
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Don't bother, send cash in the mail instead this is so poor and the support is awful. Do not use, use crypto.com or anyone else. Freewallet isn't a scam its just really poor technically cant even deliver an email properly

Date of experience: February 11, 2023
Lauren G. Freewallet Rep
over a year old

Hi there! Could you please update your review with your support ticket number? We will be happy to look into its details and get back to you with an update. Thanks in advance for your cooperation!

District of Columbia
1 review
2 helpful votes
Follow Marshall P.
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Been using this wallet for years for mining. Only had one problem where they randomly changed my eth deposit address without warning or notification. Took a little back and forth, but they were able to recover the missing coins after I provided the block chain proof of the funds being transferred to the wallet.

I recently purchased a hardware wallet and tried to move my coins over to it. But, they froze my account and demanded some very invasive documents to prove my identity. Against my better judgment I provided the requested documents. Since then, I keep getting the response that it's being worked on, and to just wait. They can not tell me how long it's going to take or where I am in line. They can't even tell me how long it takes on average other than "it can take a couple days to several weeks!" Unacceptable. There are plenty of stories on the internet where it's taken months to get their rightfully owned coins back.

Not your keys, not your coins! Remember that and learn from my mistake.

Also very interesting that their app is removed from the Google play store... again...

Date of experience: February 3, 2023
Lauren G. Freewallet Rep
over a year old

Hello, sorry to hear you've experienced inconveniences while working with our wallet. We would like to stress that the safety of customers' funds is our top priority. Freewallet strives to provide a safe and secure environment for high-level cryptocurrency management. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts.
At the moment, your case is being reviewed by our Security Department. We will notify you via email once there is an update.
As for our apps on Google Play, they are currently hidden. We are already working on bringing them back.
You can still use the app on your smartphone or log in to our web version of the app (https://app.freewallet.org/).
Our Multi-currency app is also available here (https://bitcoin-and-crypto-blockchain-wallet-by-freewallet.en.uptodown.com/android).
Or you can download the iOs version (https://apps.apple.com/us/app/id1274003898?mt=8) if you have an Apple device.

GB
1 review
1 helpful vote
Follow Chad A.
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Today it is difficult to choose a good wallet for your requirements, but one way or another, you need to stop at something. I needed a multi-currency wallet, but a wallet that could be managed from my smartphone. Freewallet did it. My personal experience of using it shows that transfer fees are low enough to allow these transfers to be made frequently. It also makes me feel better about being able to connect 2fa for more security. I decided to do this, and it seems to me that not in vain. Transfers are generally quite fast, usually taking 15-20 minutes depending on the cryptocurrency used.

Date of experience: January 27, 2023
Morocco
1 review
2 helpful votes
Follow Freddy M.
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This is a very good and promising wallet. I liked it from the very first glance. And would like to mention its interface: so cute an simple! I got nothing but a positive experience. Thank you, Freewallet.

Date of experience: January 23, 2023
Italy
1 review
5 helpful votes
Follow Elisha A.
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Excellent wallet
January 13, 2023

What can I say, I was satisfied with the wallet, no matter how you look at it. Even though there were troubles, they were rather one-time phenomena than something permanent. The rest of the time, Freewallet was completely ready to use, and made transfers without any problems and difficulties. That is, it was fast, it was efficient and successful.
As for the safety of money, I can say unequivocally that everything is in order. I don't know how they do it, but more than a year has passed and I have no complaints about this.
All in all, a great wallet.

Date of experience: January 13, 2023
GB
2 reviews
1 helpful vote
Follow Ludvig O.
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This is a simple wallet
December 25, 2022

This is a simple wallet with powerful functionality. I was pleased with the fact that the wallet that I used as temporary storage was able to offer me a lot of really useful services, which I continue to use until now in the end. As it turned out, it can be used not only as an efficient hot storage, but also quite for longer purposes, since it is equipped with 2fa and can store money in cold storage. Combined with the mobile app, this provides an amazing combination of simplicity and security. The recent dip of BTC allowed me to replenish my portfolio with some of this coin and I immediately knew where I'd store it.

Date of experience: December 23, 2022
Canada
1 review
5 helpful votes
Follow Edna R.
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Freewallet is an easy-to-use, well-secured wallet. What pleased me most was the fact that Freewallet can store coins in cold storage, which is something you would not expect from such a wallet. It's really great when such a handy wallet is also sufficiently secure. For all the time I've used it, I haven't had any complaints about the security of the wallet, and the reason for this is understandable.

It's a decent wallet that's easy to use, very secure, and always on the client's side when it comes to dealing with a problem.

Date of experience: December 22, 2022
Algeria
1 review
0 helpful votes
Follow Mike F.
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Not gonna change it
December 7, 2022

Nice wallet. Not gonna change it. I'm glad to know that there's such a good cryptocurrency application. Recommend.

Date of experience: December 7, 2022

From the business

Freewallet is a company that has developed a range of digital currency wallets with a built-in exchange for the web, iOS, and Android devices capable of holding 100 cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Dogecoin, Monero, and Bytecoin in one place. The Freewallet family includes a Crypto wallet (iOS, Android, and web version), 30 individual wallets each tailored to a specific coin, and Freewallet Lite (HD-wallet on iOS and Android).