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Freewallet Reviews Summary
Freewallet has a rating of 2.5 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 17th among Cryptocurrency sites.
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Over $500 was taken by these scammers. It wasn't just lost; it was outright stolen. I regret not reading the reviews sooner.
Hello, I currently have like a small amount of bitcoin in a Freewallet account; however, they are keeping it hostage. It's around 50 euros and the minimum amount of bitcoin for a transaction is over 100 euros.
These people also are known to just flat out deny KYC offerings and seems to be a scam. There's an investigation ongoing by several countries, and there's a case of some dude's 65k worth of USDT being held hostage as well.
Do not deal with this platform, they will just scam you.
Hello Christiaan B.,
Please note that we always strive to keep the fees within the market range. However, the fee is adjusted depending on the network's current load.
Regarding the verification procedure, we would like to emphasize that the safety of customers' funds is our top priority. Therefore, some of our users undergo the verification procedure to prevent hacking attempts and to comply with international laws, including those that combat money laundering and other illegal financial activities. By providing the requested information, users confirm their identity as the rightful owners of the funds and ensure secure future transactions. Throughout the verification procedure, users' funds remain untouched and fully secure in their accounts. Once the verification procedure is completed, users' accounts become fully operational. To complete the procedure, users need to follow the instructions from our security department.
freewallet.org Stole my ******* dogecoins on the pretext of proof of id. When they realised I had all the documents from 2017 they just deleted my account. What's the worth being a good person in this world. If there is a god please show these people what being violated feels like
Hello, we would like to stress that the account wasn't deleted. Your funds are safely stored in the account.
Checking your support ticket, we can see that not all the requested details were provided to our team. To complete the procedure, you need to get back to our team with the rest of the details.
Initially there were no problems using FreeWallet. I sent XLM from my Binance account to the FreeWallet and converted it into XDC.
On March 13,2024, - as done before - I sent XLM from my Binance account to FreeWallet again.
Unfortunately, these XLM never arrived.
I later saw on the News-Center of the FreeWallet application, that the XLM wallet has been under maintenance since February 23,2024 (and it is still up today?!).
It's a shame that there is no information about the mantenance on the XLM wallet itself.
I then asked for a refund or conversion to XDC on my FreeWallet XDC wallet.
After several days the answer was that the coins would be available after maintenance was completed. It has now been more than 4 weeks without any result.
I wonder how other people's money/coins are handled here. Luckily, the amount of XLM I transferred was quite low.
On the other hand, what to expect from an application without imprint/ impressum?
Hello, sorry to hear that you've experienced inconveniences while working with our wallet. System upgrades are routine procedures on our platform and are necessary for the stability of our service. We will remove the notification about the system upgrade as soon as it is finished. Please keep up with our updates. UPD: Hello, please update your review with your ticket number so we can look into the details.
100% Scam! Be aware! Don't use this wallet for any transaction! They promise quick support and don't hesitate to block your account.
Hello, unfortunately, we cannot locate an account or support request associated with your name. Please update your review with your ticket number so we can look into the details. UPD: Hi, we haven't heard back from you yet. Can we still be of assistance?
Stay away from freewallet.org! Due to a technical error on my their side (confirmation email was not sent), my account was blocked. I've been trying to get access again for more than a month now... new requests for documents keep coming... the last one was that they wanted a video of my e-banking showing me downloading a document *lol*. Stay away from the company. My external id: *******@Lauren G. – Freewallet Rep … you have everything you need. Rather then the video I sent you a mobile phone bill (as it is mentioned as valid document) but you still not unblock my account … I'm sorry but that's burglary what you are doing.
Hello, our security department follows strict protocols, and providing all the requested details is crucial for resolving the case. Please return to the support ticket and follow our reps' instructions to complete the procedure. UPD: Hello, checking your support ticket, we can see that our team is still waiting for the requested details.
I am writing this review out of total frustration... I opened an account with freewallet since 2020, i started facing withdrawal issues since 2020, they wanted some verification at that point which i was not comfortable with and come 2024, i realized i wouldn't let this go which made me start the rigorous verification process.
I presented verification on the App and that wasn't enough and they requested for more via email. They asked me to send my passport copy, asked me to have a written note claiming ownership of my account with a selfie which i did, they asked for bank statements which i presented to them. I waited over a week just for their response to be that ' they can not verify me as the owner of the account without giving any reason. I have seen a lot of reviews with the same issue and makes me think, is this a scam? If they are, why put people through so much stress.
I am retired and i need these funds to cover my medicals, i am pleading to free wallet to please release my funds as i have done everything possible. If you require me to do more verification, I will! Just release my funds.
There is a disclaimer already on my account that "we can no longer provide you with our services. Please withdraw your funds but why can't i withdraw? I need help please.
My ticket Id is ******* and my user id *******b12
UPDATE TO MY REVIEW IN RESPONSE TO LAUREN G
Understanding the reason behind the decision to discredit the verification documents is crucial for me to move forward. I firmly believe that transparency and communication are essential in maintaining trust and confidence among users. I am the valid owner of the account and the email that was used to open the account is the same email of correspondence.
Also, I have done series of verification that any third party can not provide (Bank statements, written attestation with selfie, passport copy etc).
After all of these, only a company with sketchy motives will discredit all these means of identification and say i am not the valid owner. This begs the question, what is freewallet doing with all my identification documents? I NEED MY FUNDS!
Hello, safeguarding users' funds is our top priority. Therefore, some users pass a verification procedure. The procedure helps prevent unauthorized access and ensures compliance with international regulations, mainly anti-money laundering and illicit financial practices. Throughout the verification procedure, all funds remain securely untouched in the account. Our security department needs to receive some information that only the real owner of the funds and account can provide.
To complete the procedure, we recommend you get back to our specialists and follow their instructions.
My customer id: b83bc440 I've a little fund in my account but whenever i try to withdraw that. Instantly it shows failed & then i contact support & they asked for verification. So i provided them with all the required information but still they are not allowing me to withdraw my fund. Even they charging fees without any reason like -$70 charge as inactivity fees! Seriously? What does inactivity fees mean? Even after that they are still not allowing me to withdraw. Whenever I message them, they just answer like " we will inform you whenever we have an update for you" what the hell is this? Please don't deposit your fund here in this scam wallet. They will surely stole your money. (I will change this review if they solve my problem & enable withdraw in my account)
Hello, we understand your concerns and frustrations regarding the verification procedure you encountered while using the Freewallet cryptocurrency wallet service. Ensuring the security of users' funds is our utmost concern. As part of our commitment to safeguarding assets, some users undergo a verification procedure. This measure helps prevent unauthorized access and ensures compliance with international regulations, primarily anti-money laundering and illicit financial practices. Throughout the verification procedure, all funds remain securely untouched in the account. Upon reviewing your support ticket, we can see that our team is waiting for the requested details. Please reply to the last email and provide the details to complete the procedure.
Regarding fees, per our Terms and Conditions, a monthly fee of 30 USDT applies to accounts that remain inactive for 12 months.
Free wallet is a complete scam, transaction fees of 30-40%, terrible customer service, slow verification (took two months to verify my account). DO NOT USE THIS SERVICE
Hi there, we don't charge our fees on a percentage basis. On the contrary, the fee remains flat for any amount. With the rising demand for crypto, the fees are adjusted to ensure your transaction gets processed instantly due to the higher volume of transactions. If you'd like us to take a look at your withdrawal fee, please contact us here: https://bit.ly/2rgGdRw. As for the identity verification, you can start using the Freewallet account with no regard for your verification status. The identity verification feature is optional and does not affect your activity.
UPD: Hi, we haven't heard back from you yet. Can we still be of assistance?
100% scam i have wallet almost 5 years with 20 btc somebody must put this person en jail. Scam scam scam
Hello, we couldn't locate an account or a support request associated with your name. Please share your ticket number so we can look into the details and assist you.
UPD: Hi, we haven't heard back from you yet. Your User ID would be very helpful. Too.
They are 100% scammers, instead of releasing the coins they just lie that you have to be authenticated, did we authenticate them? They constantly seek to attract new victims by posting deceptive texts and photos on social networks, and unfortunately, no one reports them on social networks so that their trap is dismantled...
I requested withdrawal many times, but unfortunately nothing happened and they have locked my accounts and won't give them to me...
I request everyone to report them so that their scams are collected and no one falls into their trap... as soon as possible...
Your answers are not convincing at all, everyone in your team is one person and answers with different names on social networks and forums, stop this nonsense and release our coins...
According to the last photo, when we add all your requests without any problems and ambiguity, you reject it with the excuse of not giving the coins, just to buy time, shut down the lie and put aside this ridiculous game as soon as possible and the coins Give us...!
Hello, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts. Could you please update your review with your support ticket number? We'll be happy to look into all the details.
They are just a bunch of SCAMMERS. They STEAL money. When you try to get money back they block the account.
Hello, we would like to highlight that no funds were ever stolen by Freewallet. Throughout the verification procedure, all funds remain securely untouched in the account. Please update your review with your support ticket number. Our team will thoroughly review the details and provide you with an update.
UPD: Hi there! We are still waiting for any identifiable details from you. Your User ID would be helpful, too.
I was one of the first victims of this fraudulent app.
They confiscated my 1.******* ethereum on December 2019.
They demanded several documents some which didn't exist in my country and despite my explaining on countless occasions that such documents are none existing in my country, they kept repeating the same statement.
Even after providing notarized translation of my ID, which all governments accept, they called it insufficient and claimed that their company is far more superior to any government.
Funny thing is that everywhere anyone posts a comment about this fraud agency, some messages pop's up from them claiming that all their requests are legit. Ir they completely reject the victim's statement.
Freewallet.org has no address, no phone number and even names of their CEO and staff are unknown. Their servers are registered in Germany but they claim the headquarters to be in Hong Kong while no one is able to locate if such organisation really exis.
That begs the question why would Play Store permit such app on their list.
Hello! Our app operates in full compliance with international regulations and is completely legitimate. All the company details can be found on our website. We are committed to providing a secure environment for managing cryptocurrencies at an advanced level. In order to prevent hacking attempts and comply with international laws aimed at combating money laundering and other illegal financial activities, some users are required to undergo a verification process. Rest assured that during this verification procedure, users' funds remain untouched and completely secure in their accounts. We kindly request that you update your review with your support ticket number. We’ll be happy to look into all the details.
Be careful he blocked my account I could withdraw my btc.he asked me information about me but after my reply they disappear
At the end I lost 2k€
Hello, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts. Could you please update your review with your support ticket number? We'll be happy to look into all the details.
They have scammed me for over $2000 worth of bitcoin. They will not withdraw my funds for no reason.
Hello, we've located your support ticket and can see that our team is still waiting for the requested details. Please don't worry, your funds are completely safe in your account. To complete the procedure, please get back to the support ticket and follow our reps' instructions. Thanks in advance for your cooperation! UPD: Hi there! Checking your support ticket, we see that your issue was resolved some time ago. Can we be of assistance with anything else? Please let us know.
After not using Freewallet for a long time, when I tried to log in I was told to pass verification. But after passing I noticed that all my savings were transferred to unknown addresses, but I did not make these transactions. In total I lost 1 ETH and 7 LTC. I have not been able to get any support to recover my assets.
Hello Thomas, please share your ticket number so we can look into the details. UPD: Hi, we haven't heard back from you yet. Can we still help you? Please let us know.
Уже как год не могу решить проблемы с этим кошельком, каждый раз они придумывают все новые и новые условия для разблокировки, изначально прошел верификацию, потом запросили источники происхождения, все предоставил...Но уже целый ГОД! Никаких результатов...
Представитель спросил номер тикета или ID, написал и опять тишина, никому не рекомендую...
После написания отзыва, служба поддержки запросила дополнительные документы, и...опять замолчала, я все предоставил...
Hi Dmitrii, we can't locate an account associated with your name. Please share your User ID or support ticket number. We'll look into the details and get back to you with an update.
UPD: Thanks for your update! We've forwarded a request to our security department. Once there is news, you'll be contacted via email.
My account is locked. Why can't I send coins out of Freewallet to an external wallet? And why can't I swap the coins either? I kept getting a "issues with money transfer" message. I have sent in the verification already. Can you guys pls speed up the process. I need this money to pay rent this month. Pls help. My user ID is ID:*******e4
Hello, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts.
Unfortunately, your User ID isn't shown "My user ID is ID:*******e4". Could you please update your review with your support ticket number? We'll be happy to look into all the details.
I tried to send bitcoin and the lowest fee they would allow was freaking $60 fee to send $10 worth of BTC. "Free wallet" more like steal all your money wallet. Deceitful and fraudsters.
Hi, we offer network fees that help confirm transactions made by our users faster. If the network is overloaded with transactions, those with smaller fees will take significantly more time to get confirmed by the miners. There are 4 fee options for sending Bitcoin in Freewallet. You can choose whether you pay a bit more for your BTC coins to be delivered quickly or send coins with a lower fee and have them delivered at a later time. If you'd like us to look at your withdrawal fee, please email me at https://bit.ly/2rgGdRw
DO NOT PUT ANY MONEY IN FREE WALLET ITS A SCAM
THEY HAVE LOCKED EVERY BODY OUT THERE ACCOUNTS.
SUPPORT JUST SEND SAME MESSAGE AND IGNORE EVERY ONE WHO HAS SAME PROBLEM.
STAY AWAY FROM FREE WALLET SCAMMERS
Hello, regrettably, people often hastily label any service as a scam when outcomes deviate from their expectations. Kindly note that safeguarding users' funds is our top priority. Therefore, some users pass a verification procedure. The procedure helps prevent unauthorized access and ensures compliance with international regulations, mainly anti-money laundering and illicit financial practices.
Throughout the verification procedure, all funds remain securely untouched in the account. Please update your review with your support ticket number. Our team will thoroughly review the details and provide you with an update.
UPD: Dear customer, could you please share your ticket number or User ID so we can check the details?
From the business
Freewallet is a company that has developed a range of digital currency wallets with a built-in exchange for the web, iOS, and Android devices capable of holding 100 cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Dogecoin, Monero, and Bytecoin in one place. The Freewallet family includes a Crypto wallet (iOS, Android, and web version), 30 individual wallets each tailored to a specific coin, and Freewallet Lite (HD-wallet on iOS and Android).
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Hello, please do not distort facts—no funds were ever stolen by Freewallet. You haven't provided identifiable details to help us locate your support request. Please update your review with your ticket number or User ID so we can look into the details. UPD: Hi there! We haven't heard back from you yet. Please share your ticket number here.