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Freewallet Reviews Summary
Freewallet has a rating of 2.5 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 17th among Cryptocurrency sites.
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Beware! They will freeze your account and ask you for all types of documents that even if you provide they will not release your funds.
Using Freewallet was the worst decision I ever made. They locked my account and held my funds hostage, refusing to provide any explanation. Don't fall for their scam.
Hello, ensuring the security of users' funds is our utmost concern. As part of our commitment to safeguarding the assets, some users undergo a verification procedure. This measure helps prevent unauthorized access and ensures compliance with international regulations, mainly anti-money laundering and illicit financial practices. During the verification procedure, all funds remain securely untouched in the account. We kindly ask you to update your review with your support ticket number. Our team will check the details and get back to you with an update. UPD: Hello, can we still help? Your ticket number or User ID would be very helpful.
I had been using their platform for a while, investing small amounts here and there without any issues. One day, however, I decided to deposit a larger sum than usual - about 10,000 USDT. To my horror, instead of appearing in my account balance as expected, the transaction simply disappeared into thin air! When I tried reaching out to customer support, all I received were automated responses and vague assurances that someone would look into my case shortly.
Hi Darlene! Unfortunately, we can't locate an account or support request associated with your name. Please share your support ticket number so we can look into the details. Thanks in advance!
I decided to try Freewallet to manage my cryptocurrency assets, but my experience was far from perfect. It all started with a small transaction of 0.05 BTC, which I decided to transfer to my account. However, my funds were blocked immediately after the transfer and I had to contact support. In response, I received a requirement to go through KYC verification, which turned out to be so crazy that even such a thing didn't occur to me. I was required to send not only photos of documents but also a video proving my identity. I realized that this was beyond reasonable, but I had to agree in order to get my funds back. However, even after going through the whole procedure, my funds remained blocked. I contacted support again, but only got the standard responses that my application was under review. In the end, I lost not only my 0.05 BTC, but also time and nerves on this unpleasant situation. I recommend everyone to avoid Freewallet and similar services to avoid such troubles and loss of funds.
Hello, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts. Could you please update your review with your support ticket number? We'll be happy to look into all the details.
Freewallet - robbers! I exchanged ether for bitcoins and there was a technical error. My money disappeared and now Freewallet just ignores my pleas for help. How can they be so indifferent to their users? I fell for their promises of convenience and practicality. What practicality is there... How do I get my money back?
Hi! Unfortunately, we can't locate an account associated with your name. Please share your support ticket number so we can look into it. UPD: Hello, we are still waiting for your update. Your User ID would be very helpful.
I have used this wallet for a while and all of a sudden my account had been suspended! I contacted support and was give a long list of passport and drivers licence photos and page with written a long messages on with my cellphone on the photo on the app! How ridiculous. I have done it and nothing, just pending. Contacted support and I must send all photo again. I have my password, 2FA security and all photos and still nothing, just sarcastic replies from support. I don't know if they are scammers or just amateurs!
This is real, I did the verification and still nothing!
Hello, the safety of customers' funds is our top priority. Therefore, some users pass the verification procedure to prevent hacking attempts and require compliance with international laws. Please share your ticket number so we can look into it.
I decided to try a new cryptocurrency wallet and went through KYC verification as usual. However, I soon started receiving suspicious emails and calls demanding additional data from me. As it turned out, my personal information had been compromised through the KYC process. Someone was using this information to access my wallet and steal funds. Instead of security, KYC became a source of serious problems for me. Be careful and check how your data is handled after KYC.
Hello, by providing the requested information, our users identify themselves as the rightful owners of their funds and secure their future transactions. All information is treated as confidential.
If you have a real user experience with our app, please share your User ID or ticket number.
As many others have said, they'll freeze your account & ask you to take impossible photos to get it verified. They want you to hold up your account on a device & print out a copy of their image while taking a selfie of yourself. Steer clear, I just got burned by these scammers.
Hello George, we would like to stress that the safety of customers’ funds is our top priority. Freewallet strives to provide a safe and secure environment for high-level cryptocurrency management. Therefore, to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities, some of our users pass the verification procedure. Throughout the verification procedure, users’ funds remain on their accounts untouched in complete safety. Could you please update your review with your support ticket number? We’ll be happy to look into all the details.
Freewallet is scamming customers. Its administration blocks assets and then doesn't allow to pass KYC. You may check how they do, just tape "Freewallet scam" in Google. Please, never use this wallet because later it won't be possible to withdraw any funds.
Hello Bryan,
Could you please update your review with your ticket number so we can look into the details?
As for the verification procedure, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. We would like to assure you that your funds are completely safe in your account. Once you finish the procedure, your account will be fully operational. Looking forward to your update!
UPD: Hi, we haven't heard back from you yet. Can we still help?
Freewallet has been a nightmare for my finances. Upon using their wallet, I was bombarded with incessant requests for personal information. While I understand the importance of security, their methods are highly dubious. After submitting my documents for KYC, they arbitrarily froze my account without any warning. My support inquiries went unanswered for weeks, and when I finally got in touch, the responses were generic and lacked clarity. Attempting to withdraw funds resulted in unpredictable delays and undisclosed fees, not mentioned during the account setup. Freewallet clearly conceals hidden charges and obstructs users from accessing their funds. I strongly advise against using Freewallet for anyone valuing transparency and honest customer relations. This service appears geared towards deception and depriving users of their funds. Exercise caution before opting for their services!
Hello,
We would like to stress that the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. By providing the requested information, users identify themselves as the rightful owners of the funds and secure future transactions. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts.
Unfortunately, we can't locate an account or support request associated with your name in our system. Could you please update your review with your support ticket number? We'll be happy to look into all the details.
UPD: Hi there! We are still waiting for your ticket number.
I decided to try Freewallet. At first everything was fine, I was completely sure that the wallet is good. In the AppStore I was convinced that it is reliable after reading positive reviews. After what happened to me I doubt the validity of these reviews, I am convinced that they are bought because after I tried to withdraw my funds I was written that my wallet is frozen. I have contacted support many times, but I have not received a single answer. My balance simply burned, well, or passed into the hands of owners-fraudsters! I tried to contact the police, but the Freewallet administration justified the situation by saying that they seized my assets because of suspicions in their purity. I don't know how to react to complete inaction. I just want to warn people never to use Freewallet wallets if you don't want to get into a similar situation!
En lisant les review je viens de comprendre que je ne récuperais pas mon argent.
Mon compte a été bloqué et depuis on me demande de verifier mon identitée ce que j'ai fait.
Sans resultat on me demande toujours la même chose.
Dear customer, please check your inbox and reply to our last email with the requested details so our Security Department can proceed with your case. Thanks in advance for your cooperation!
UPD: Hi there! Our team is still waiting for the requested details.
Id checks are slow but if you follow all instructions, youll get your account unlocked.
Not a scam i got all my cryptos.
Dear customer, checking your support ticket, we are glad to see that the verification procedure has been completed. If our team can be of assistance with anything else, please let our specialists know via email.
UPD: Thanks a lot for updating your review and the app rating!
$15,300 is blocked on my account
Technical support arranged a long verification procedure, they asked to confirm the origin of the money, send a passport, a selfie and a bunch of other documents - they provided everything. The account is still blocked and they do not allow me to withdraw money.
The last thing I heard from technical support: "We've already sent you a reply in another chat.
Please do not create multiple support tickets for the same issue! It doesn't speed up the process, on the contrary: it takes us even more time to sort out all your tickets.
I was left without work, these are all my last savings...
My ticket *******
Hello, sorry that the verification procedure caused this kind of inconvenience to you.
Our Security department will check the provided details and get back to you with an update soon. Thanks for your cooperation and patience!
Started verification September 28th and we are still going on. Waiting for some new updates from support team.
I hope that official representative can provide some additional help to push the process or at least to explain here what is the issue with 2 transactions that were done using officila licensed exchanger in JANUARY 2023.
UPDATE - Few weeks for the verification? Is this a joke? Do you have this info on your website that the verification can last up to 1 month?
Hello, the time duration varies from case to case. Some might take a couple of days to finish the procedure, and some might take a few weeks. The processing time can sometimes be extended, and additional information may be needed. Please await the update via email.
UPD: Hello, we are deeply sorry that the procedure takes longer than expected. Our specialists will contact you as soon as there is news.
UPD: Hi there! Checking your support ticket, we can see that the verification procedure has been successfully completed.
Support ID - 476694
Used FreeWallet for almost 2 years for accumulating payments for ads i am selling. Got stuck trying to withdraw my funds with no explanations from support team.
Provided everything they asked about in terms of verification, provided all explanations in terms of 2 transactions that they have asked about that were made a year ago! Gave them contact details of the owner of the wallet from where the funds were sent to my wallet and still nothing! I even agreed with the owner that in case if FreeWallet will contact him he will comfirm that he did send me the money.
Almost 4k USD is frozen and support can't give any information when they will release my funds.
I did a great mistake that i haven't seacrhed for any info regarding FreeWallet before using it, there is a lot of information that this service is a scam.
I will update this review in case if my account will be released, otherwise consider FreeWallet to be a SCAM service.
UPDATE - You can see the support ticket ID on the attached image.
UPDATE - Just like expected they just asked for some new information which is not possible to get. Now the support team asked for internal transactions IDs in the online exchanger. Come on guys this is terrible. I gave you the email of the exchanger owner, i agreed that they will provide you with the data if you contact them directly, but again we are going in circles.
UPDATE - Provided info to FreeWallet support even despites the fact that it is illegal to provide info regarging thirs parties. And again no information! Lauren here is not responding as well.
Update Oct 18th 2023 - Lauren, your team ignores my messages? What is the status of my case?
UPDATE Oct 23 2023 - Still nothing. All emails are being ignored funds are blocked. Nothing.
UPDATE Oct 24 2023 - They have requested information regarding 200 transactions on my wallet. For each transaction they want me to provide a a screenshot and i video for the senders wallet and all 250 transactions were sent from diddferent buyers who bouth the ads on my website.
FreeWallet is a SCAM indeed and now i see why. Lauren is ignoring my messages as well. I will use all my resources to put as much reviews about my issue as possible.
The account is not allowing me to make withdraws. When I put in an issue ticket they never respond back.
Hello John, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts.
Please reply to our last email with the requested details so our specialists can proceed with your case. Thanks in advance for your cooperation!
UPD: Hi there! Checking your ticket, we can see that your issue has been resolved. If we can be of assistance with anything else, please let us know.
About 900 usd is blocked on my account.
Technical support does not respond in the chat, nor does it respond to letters from my email.
Tech support only responded to the support.freewallet.org form.
I are required to pass the KYC procedure.
I had to get an international ID. This document was quickly reviewed.
After that they asked for a photo of themselves in front of the image "Attention".
The form for "Additional documents needed" in the web version does not work, there is no form at all.
There is an Application for Android form, it's empty, it only has the "Submit" button. Is the bug made on purpose?
I sent a photo of myself in front of the image "Attention", a week has already passed. But the International ID was checked in 1 day.
My issue has not been resolved since September 5,12 days have passed already.
Technical support replies: "We've already sent you a reply in another chat. Please do not create multiple support tickets for the same issue! It doesn't speed up the process, on the contrary: it takes us even more time to sort out all your tickets."
I am worried, it seems that they are trying to deceive me.
There is a war in my country. I don't have a job. Freewallet is also trying to steal my money.
UPD: My account was verified and unlocked on September 19th.
Hello Svitlana,
Unfortunately, we couldn't locate an account or support ticket associated with your name. Could you please update your review with the ticket number? We'll look into the details and get back to you with an update.
UPD: Hi there; thanks a lot for your update! Glad to see that your issue has been resolved.
I sent crypto to them in my wallet. And they wont allow me to access my account.
I tried to save my email address to the account and it did not work.
Now I have no access to my crypto.
They keep asking for things to get me back into my crypto.
I send what they ask and then they ask for more.
This process keeps going on and on. They always ask for more hoping I will give up.
Stay away from this company.
Hello Dave,
Checking your support ticket, we can see that our specialists are still waiting for the requested details. Please note that all the requested details are crucial for the case resolution. We recommend you get back to the support ticket and follow our reps' instructions.
UPD: Hi there! Our specialists are still waiting for your reply.
I just joined this app and I'm having concerns already. I'm expecting a pay in to my btc wallet and and it's been way more than 7 hours but my btc is not showing up as I write this review. Checking the block chain, the transaction has gotten over 20 confirmations by btc is not coming to wallet. I need help here. I'm not sure I'll recommend to anyone.
Hi, please submit a support ticket (https://bit.ly/2rgGdRw) and provide us with additional information about your transaction, such as its hash or TX ID (as text). Thanks, looking forward to hearing from you!
UPD: Hi there! Have you tried to reach out to our support team? Please share your ticket number so we can look into it.
I have had my wallet for 3 years never a issue with thousands of dollars deposited now with a 250 deposit they all of a sudden need identity verification when my email and account info has not changed now they want me jumping thru hoops like a circus clown worst wallet ever there are so many wallets this is one to avoid at all costs
Hello, please update your review with your support ticket number. We'll be happy to look into the details and get back to you with an update. Looking forward to hearing back from you!
UPD: Hi, we haven't heard back from you yet. Can we still be of assistance? Your ticket number would be very helpful.
UPDATE: I am approaching a week now with no response from freewallet after doing everything they have asked of me for the past 2 weeks. Even though the big red message at the top of my freewallet account reads...
"According to our policy, we can no longer provide you with our services. Please withdraw your funds"
Freewallet has kept me from accessing and withdrawing my funds.
Although the amount of ethereum im trying to withdraw is irrelevant, to me it is valued at a lot of money to me.
I seem to get a response here on sitejabber from an freewallet agent named LAUREN G. Each time I post an update but that has seemed to be worthless!
I will continue to update you all that may be following.
Hello, checking your support ticket, we can see that our specialists are still waiting for the requested details. Please note that all the requested information is crucial for the case resolution. Please get back to the support ticket and follow our reps' instructions. Thanks in advance for your cooperation!
UPD: Hi there! As we can see, the verification has been successfully completed. Please check and let our team know if they can help with anything else.
This is an update regarding my ethereum withdrawal issue.
Thankfully, I have been receiving responses from a freewallet rep (Phillip) each weekday day for the past week; they ask me for different things in an attempt to verify I am the owner of the wallet. My specific issue is that I never "self-funded" the wallet and their initial requests to attempt to verify me are for me to show them proof of me depositing funds which I cant do because my wallet was set up to be able to receive funds from my mining machines. After explaining this to them they asked that I show them proof of funds coming from my mining account which is now impossible because ethereum is no longer mine-able do to the now proof of stake and therefore mining accounts no longer exist. I will update again in a few days with hopefully some progress.
Upon logging in today I noticed a message at top of my account that read the following...
"important account update; according to our policy we can no longer provide you with service. Please withdraw your funds"
I attempted to send funds out to my coinbase wallet and each time the transaction failed with a message in the details that read the following...
"transaction failed because your acount is suspended"
In trying to find out WHY my account was suspended, I checked the service limitations page (https://freewallet.org/limitations) which read the following...
Freewallet does not provide Services to the citizens and residents of the United States of America and United Kingdom. If you are a citizen or a resident of the country listed above, you are not allowed to use our Service. If you become at any time a citizen or a resident of the country listed above, you are obliged to immediately cease usage of the Services, inform the Wallet about the new citizenship or residency, and follow the instructions.
I have had my freewallet.org account since 2017 and have always added to the account and never sent anything from it. I understand if something has changed and Freewallet.org no longer can or wants to do business in the United States but telling me to withdraw funds but then not let me do it is a bit frustrating.
Anyone that can advise with helpful information on how to resolve this would be greatly appreciated.
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UPDATE 8/16/23
I thankfully received a reply here on this forum from a freewallet rep. I will report back with the outcome as things as they progress.
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UPDATE 8/22/23
I sent the freewallet rep (Lauren G. – Freewallet Rep) a direct message with account login as she requested back on 8/16/23 and have yet to get another response. I will report back with the outcome as things as they progress.
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UPDATE 8/28/23
I have started using the separate "review update" option starting today for all future updates moving forward.
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From the business
Freewallet is a company that has developed a range of digital currency wallets with a built-in exchange for the web, iOS, and Android devices capable of holding 100 cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Dogecoin, Monero, and Bytecoin in one place. The Freewallet family includes a Crypto wallet (iOS, Android, and web version), 30 individual wallets each tailored to a specific coin, and Freewallet Lite (HD-wallet on iOS and Android).
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Hello Shannon, we would like to stress that the safety of customers' funds is our top priority. By providing the requested information, users identify themselves as the rightful owners of the funds and secure future transactions. Unfortunately, we can't locate an account or support request associated with your name in our system. Could you please update your review with your support ticket number? We'll be happy to look into all the details. UPD: Hello, we are still awaiting any identifiable details to help locate your case. Looking forward to your update!