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Freelancer

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

RU
3 reviews
1 helpful vote
Follow Ivan G.
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I have won and complete 3 project and cannot receive money for these project. Support is closing my tickets without my permissions. This website is a frauds. They cannot guarantee to freelancers that they can receive their money for done projects.

UPDATE: Past 3 years this issues has not been resolved. This is really sad!

Date of experience: December 26, 2013
Jielyn L. Freelancer Rep
over a year old

Hi Ivan, Marcus here, from Freelancer.com. It's quite an alarming case and I am appalled by such experience. I am keen into having this resolved for you and I urge you to send me an email at [email protected] so I can personally look into this and have it addressed. Milestone payments are created as protection for both users on a project in place, and it's surprising why you have not been paid for the 3 projects you have completed. I'd be looking forward to receive an email from you, as I'd love to hear more about your feedback and these tickets being closed without your permission, so that we can revisit any gaps on our existing processes, and improve overall Customer Experience.

Sri Lanka
26 reviews
54 helpful votes
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Ordered two freelancer T shirts and a cap, almost 1 months passed, still no delivery or nor updates. I've contacted them via helpdesk and livechat requesting status, they simply said this is something different department and they can't do anything except adding a followup.

I'm not sure i will receive my product either refund.

Support ticket ID: ID AGO-714-*******

Date of experience: December 26, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there Sharma, I'm Marcus from Freelancer.com.

I regret that this has taken a while to get delivered or at least receive any feedback on the whereabouts of your orders. Either way, let me look into this for you and will be updating you accordingly within the next 48 hours. I'd be responding to the above ticket as quoted. You can email me directly should there be anything else that I may be of assistance. [email protected]

India
2 reviews
8 helpful votes
Follow Ravindra P.
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Freelancer.com
December 19, 2013

Freelancer.com - this site used to be a marketplace for people to find work and others who want to get their work done. Just after this site got merged with scriptlance.com and vworker.com (Rent a coder - old name), the pool of freelancers increased to millions. Most of them from Indian and from Pakistan, Bangladesh. Now the situation with freelancer is that they are not interested in looking at the way projects are being posted or whether there is any minimum bid policy. People on freelancer can ask for anything that can take weeks and just post $30 to get this done. Obviously, many will jump into this to get done, but the problem comes for employers after they start work with such people. They either don't get satisfied work or get reasons from freelancer that scope is increasing. The problem is somewhere in middle, it is freelancer's bad policy if exposing others bids, others profile that make the situation so vulnerable. Is there anyone who wants to pay more for getting something done, when there is some one else who is so confident to say he can get it done.

Freelancer is just getting more and more worse day by day and they are just looking to be interested in making their UI more beautiful and fancy. Come on freelancer, focus on value which has created your base of business. Focus on your freelancer and employers who work together. See how many of them are happy. Else sooner your days are countable in fingers. People will just stop using you.

Also please stop marketing gifts, coupons etc. People come to your website for work, provide them good work place and they will be happy. Learn from elance and odesk. They know how to do business better. You have scored high only by acquiring your next competitors and showing your self big. High time to learn and you can see this page where 80% people have not scored more then 1 star for you.

Date of experience: December 19, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Ravindra, my name is Marcus and I'm from Freelancer.com. It is good to know that you have tried our site and we would like to thank you for the feedback you have provided.

We are working towards improving our Customer Experience, and what you just said regarding the projects and bids posted in the site is something that we really need to revisit, so as to prevent things like this from happening again in the future.

Feel free to email me directly at [email protected] as we would love to hear more about your thoughts on pain points you experienced and how we can improve our services to better support you and other users.

Thailand
2 reviews
2 helpful votes
Follow Neil R.
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Just about everything that could be wrong about freelance work is right here. Fake accounts everywhere, and although it operates in a free market, with thanks to the Indian, Pakistan & Filipino members who are happy to work for less than $1.00 per hour creates two real issues.

1. The quality is typically inferior, as most jobs are required in 'real' English, something that cannot be delivered by most from the sub-continent and far east members on the site, who are awarded the jobs because they are cheap to hire. As a Native UK speaker and writer, I cannot find anything on the site that becomes worth my time as I am not prepared to work for such ridiculously low amounts.

2. Because the bids are low, the projects are rewarded at the lowest cost - then the employer wonders why the quality is no good! You get what you pay for and if you want to cut costs - write articles yourself or pay proper money, to 'real' native English writers (From UK, US, Canada, Australia), who can actually string a sentence together correctly.

Of course, Freelancer do not care about the quality, and will wash their hands of this aspect of the project - all they want is money. A bit like eBay, they don't really care about their sellers, just their $$$'s

Date of experience: December 18, 2013
Jielyn L. Freelancer Rep
over a year old

Hi Neil, this is Marcus of Freelancer.com. Thank you for trying out our site and we appreciate you, writing an honest review.

There may be employers who prefer low bid amounts but there are still employers who choose the quality of work. Users have the option to set the Average Price/Hourly Rate when browsing posted projects. Through this option, you will be able to filter the projects which amount is within your rate.

Thank you again for your feedback as your post have given us a lot of insight into what we can improve.

If you have any other concern or feedback you would like to share, feel free to email me at [email protected] as we would love to hear more about your thoughts and experiences.

New York
1 review
0 helpful votes
Follow rich s.
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Stay away from freelancer.com

This is big scam... scam... scam... scam

Date of experience: December 18, 2013
India
1 review
1 helpful vote
Follow Bhavin P.
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Stay away from this...
December 16, 2013

Stay away from this...

Really a bad experience with freelancer team. Tried to find out a good freelancer for my web portal project. But got all bids from really fake like accounts. All good words to say by them to us but when asked to give brief on proposed solution every body replied first give advance and then solution. I dont know how freelancer.com is motivating his freelancer to work but this is defiantly not a professional way of working. When a customer is out there to give work of 900 1000 dollar and more one will expect come understanding of solution. After all this is not just work for 10 - 20 dollars.

I would suggest to all viewer here do not wast time and money here..

Date of experience: December 16, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there Bavin, it's unfortunate to know that your experience with our site was rather appalling, and I'd like to thank you for taking time to provide your honest opinion and on how you have been dealt with about proposals for your project. I'd like to help you out in getting this resolved and look for ways on how we can get your web portal project get to completion. We only advise milestone payments to be released if work submitted has been satisfactorily met and proposals should not require advance payments as this is against our site T and C's. I'd be glad to look into this for you and hear more of what has transpired with these users. You can reach me via email - [email protected], and I'd work this out for you.

Australia
2 reviews
0 helpful votes
Follow Val W.
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Signed up as an Employer, very disappointed with the service, continuously deduct money from my credit card with no prior or post notice, just deduct money once you put in your card details and make one transfer, it becomes license for them to deduct as much money as they wish to without any notification which is illegal.

Very disappointed with the site and it is not straightforward closing the account, they continue to delay and play tricks.

Date of experience: December 14, 2013
Jielyn L. Freelancer Rep
over a year old

Hey Val, my name is Marcus from Freelancer.com. I can feel how terrible this could have been for you, with unknown charges being applied on your account without your permission, and this is normally driven by activating billing agreement option when you have initially set up your account. There are steps on how we can cancel this and I would love to work with you in getting this resolved. Please send me an email - [email protected] so I can personally look into it, and have this addressed at the soonest.

BA
2 reviews
3 helpful votes
Follow Sergay G.
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If you have extra money and you do not know how to spend it, then this site is perfect for you.:)
On it, you can only lose your money, time and effort. Earnings forget.
A few months ago I did a few projects through this service, but I have not earned.
I lost $ 1,530 and then I stopped using this marauding service.
I do not recommend to use this site. Support is terrible, balance only goes to minus. It's too expensive.

Think carefully before you start to work through this site.

Date of experience: December 14, 2013
Jielyn L. Freelancer Rep
over a year old

Hi Sergay, I regret to know that staying with out site has caused you to lose such amount of money. My name is Marcus from Freelancer.com and I'd like to help you out in looking at what has happened from prior transactions. I urge that you send me an email with your username and any relevant details so I can investigate this out for you. I'd like to thank you for your feedback about our support, we are continuously working on how to improve our Customer Experience to serve you better. Here's my email for your perusal - [email protected].

BA
3 reviews
3 helpful votes
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Very bad site
December 14, 2013

Very bad site. After the completion of several tasks, I never got the money in my acc. Any time a balance on my account is going deeper into debt. I contacted support but no answer.
Employers are regularly made ​​milestone, but I did not receive a penny.
I wonder what this site used for?
Is it just to rob people or volunteer site? Can you make something on this site?

Date of experience: December 14, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there Milly, it's Marcus from Freelancer.com. This is quite an experience, and I understand how you feel of not getting any support. I'd like to look into these details and see what has transpired with these milestone payments, as surely, as long as the project has been completed and agreement was made by you and your employer, something can be worked out. I'd like to help you out in addressing this. Shoot me an email - [email protected]. I look forward hearing from you.

Florida
1 review
3 helpful votes
Follow mimi s.
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www.freelancer.com gets most traffic of freelancers, old and new, in view of its convenient and easy to remember domain name. In my opinion, that's the first trap laid out.

I am seriously considering sticking to www.odesk.com and www.elance.com as they are more publicized, professional and have far more good reviews. I will close my www.freelancer.com account for good due to a couple of reasons.

First, freelancers on www.freelancer.com have to bid and compete for projects. Freelancers from third world nations, like India and Pakistan, have ruined the market.

They are more dominant in bidding as they can go really cheap to a level that is "ridiculously" low. They are able to stoop so low due to favorable exchange rates.

They surely need to establish "minimum bid" policy on projects and quality control on freelancers.

Second, www.freelancer.com takes such a long time to process my payment and at the end of it, it keeps disputing several payments on work done with all sorts of excuses.

As a result, this held back the whole sum that I have requested "cash out".

I have been doing freelancing as a full time job via www.freelancer.com for almost three years now. As my numbers add up, it keeps disputing and delaying payment of amounts due to me. It's habitual. Recently, they froze my account at their whims and fancy.

I give a big NO recommendation on www.freelancer.com to anybody. DO not waste your time and effort. Consider www.odesk.com or www.elance.com. They honor payments promptly.

Date of experience: December 11, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there Mimi, Marcus of Freelancer.com here. The feedback you have provided with our current bidding and payment system is greatly appreciated. Obviously you have experienced some issues and I want to work to ensure we are able to improve our site so others don't experience the same. Be assured that we are continuously striving to improve our Customer Experience, and what you have said will help us.

Please send me an email to [email protected] and I'll take a look into your issues. I look forward to your email.

India
1 review
2 helpful votes
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I lost my 700$
December 8, 2013

I lost my 700$. I have done my job but after some day my account is limited. I worked for that thing. I lost 800$. My freelancer id is ritujasinha93. They ask me about employer. If i know him then why meet over freelancer.com then what is mean by freelancer i don't know them because i am freelancer from india and i don't know where from they. I done the job earn money but freelancer.com is scam. They stole my money.

Date of experience: December 7, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there Rituja, this is Marcus of Freelancer.com. I understand the inconvenience that occurs when accounts are limited or placed into verification. As a part of our security measures to ensure a safe environment for our users to do business, Verification process was implemented. Thank you for providing your username and the details of your issue. I have sent an email to you regarding your concern. Please respond back to me so I can assist you in completing the verification of your account.

Malaysia
1 review
0 helpful votes
Follow Simon A.
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I've made a project and it was my first time in freelancer.
My project was to ask someone to recover my account on Instagram.
Someone has bid with 5/5 reputation and good feedbacks.
So I accepted him and as it was my first time, i didn't know what was a milestone was. Then, the freelancer asked me to release the milestone which i thought just to pay him. After that moment, we went to Skype to discuss the project. Blablabla, he said he will do it tommorow, but until now he has not been replying my messages. I though he was a honest guy because he has positive reviews! I WANT MY MONEY BACK! PLEASE ITS ALL MY HARD WORK MONEY. I paid him $150 just to recover my instagram account back from a hacker. Please freelancer support help me.

Date of experience: December 7, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Simon, my name is Marcus and I'm from Freelancer.com. It is good to know that you've utilized our Site to outsource your project, though it is unfortunate to hear that your chosen freelancer failed to complete the task. Please send me your username and project ID so I can investigate what has happened to your transaction. My email address is [email protected]. I look forward hearing from you.

Australia
1 review
0 helpful votes
Follow Fres W.
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They charge for everything even to delete an old project from your list.

Thats right you press a button and an automatic charge is made. No value from them, no warning just money from your account.

Worst customer service ever

Date of experience: December 5, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Fres, Marcus of Freelancer.com here. The feedback you have provided with our site fees is greatly appreciated. Thank you for sharing your thoughts with regard to your experiences. We are working on improving our processes to ensure all charges are clear and others moving forward don't experience what you have described. At this stage, I want to make sure all the issues you have experienced are fixed and rectified in your account. Would you be able to get back to me with your username so that I can take a look at your account and see if we can initiate a refund? Send me an email to [email protected] with your username. I hope to hear from you.

India
1 review
0 helpful votes
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Hello Everyone, I have working as a freelancer and accepted a work and completed. Employer was very happy and provided 5/5 feedback. After 2 Month file chargeback and my account went on negative balance. I contact feelancer and they said talk to employer but employer not responded. So anyone tell me, what i do.

Date of experience: December 2, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there Aman,

My name is Marcus and I'm from Freelancer.com.
I regret to hear that your employer filed a Chargeback on their payments to you. I would like to take a look into your account and see what we can do to resolve this issue.

Please send me an email to [email protected] with your username.
I hope to hear from you, Aman.

Ohio
3 reviews
7 helpful votes
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At first, I wanted to think "Gosh, all these bad reviews must just be malicious or some kind of smear campaign by freelancer.com's competitors because it seems as if this is a very reputable and "together" site"... I was wrong. Behind those pretty graphics and constant "opportunities" flashing on the screen is an undeniably sketchy operation that if we look in Websters, we will find that freelancer.com fits the bill as a scam.

Their Customer Service is absolutely the worst and my first go around with them, I thought perhaps I was going insane. As far as money and time invested into this site versus a return? I have lost thousands of dollars (I can easily prove this by averaging the amount of money that I made via other routes as a freelancer and not through freelancer.com). Between the gamification that never works correctly to the nearly 90% of jobs I bid on actually expiring because the creators of the jobs just left them hanging (and I have bid on well close to 50-60 jobs and submitted proposals with said bids) to the fact that their marketing is geared toward constantly making you spend money to "highlight your bid" or "take yet another test to move ahead"... it's absolutely sad and I regret every cent and bit of time that I spent with freelancer.com. If 90% of the bids I had just simply expired yet I spent all this time highlighting and taking tests to win them and answering questions of the job owner before they left running. This means I was coaxed to spend more and more money by the website with repeatedly getting no return. While making money and thriving as a freelancer through other means and websites so I know its not my ability or presentation... and if I google freelancer.com, nothing but terrible reviews come up for them... well. I don't know about those of you reading this but I'm going to have to go with SCAM! Feel free to email me at *******@mikejdavis.info if you need any further proof.

Date of experience: December 1, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Michael, Marcus of Freelancer.com here. It's good to know that you've utilized our Site to showcase your skills, though it is unfortunate to hear that the projects you have placed a bid has expired. Thank you for sharing your experience in our site and the feedback you have provided is greatly appreciated. I have responded to the email you have sent in our Support Desk. For your reference, I've sent you a private message here in Sitejabber.com for the ticket ID. I hope to hear from you, Michael.

Pakistan
1 review
8 helpful votes
Follow Usman K.
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Ok, first I do not represent freelancer.com in any way. Second, most of the people who are giving these reviews are those who couldn't find projects, or find the right freelancers. The satisfied almost never come to give reviews.

I admit, yes, there are issues with the website. Sometimes, their support doesn't respond the right way, as it just happened with me, but there is a great potential of earning if you are committed.

Personally, I would encourage everyone to give this site a try.

Date of experience: November 29, 2013
Mexico
7 reviews
19 helpful votes
Follow James T.
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Signed up with freelancer.com four months ago and have applied for around 30+ jobs. Unfortunately, every job ended up 'expired', which means the job posting was never awarded to anyone. I am now personally convinced that freelancer.com outsources fake job postings and more than likely pays their workers their standard outsource hourly fee of 1.17/hour to post fake jobs everyday!

I am also convinced that the supposed 9 million users are mostly fake or scam accounts. And the legitimate employers are the ones that want to pay you 20 bucks for 100 hours of hard work! I also just read in a freelance poll that 46% of freelancers never receive the full amount agreed upon which shows the great need for better protection for freelancers. Obviously, reading these reviews here, shows this as fact.

In reading all these reviews about people getting ripped off, I am now glad I did not get awarded any jobs because chances are that I would have been ripped off anyway.

The only good thing freelancer.com is good for is for the entertaining reading of their fake job postings, which some are totally hilarious! And I get a kick out of how some of these losers post a job "I want exact replica website like booking.com" with a budget of 80.00 bucks! And then there are 30 bids! WTF? LOL!

If you are willing to work for pennies per hour, then freelancer.com is for you! Or maybe freelancer can hire you at 1.17/hour to post fake jobs. The only qualification, pass an English test and sign a waiver.

Date of experience: November 29, 2013
Jielyn L. Freelancer Rep
over a year old

Hello James, the feedback you have provided regarding the projects posted in the site is greatly appreciated. My name is Marcus and I'm from Freelancer.com. I regret to hear that the projects you have placed a bid where not awarded to you or other bidders. To clarify, it is the employer's discretion if they wish to award a project. Be assured that we have a dedicated team who thoroughly monitor the accounts and projects posted in the site. I wish to hear more about your experience on our site so we can create a better experience moving forward. You can send me an to marcusc@freelancer. Com. Thank you again, James.

India
3 reviews
7 helpful votes
Follow Dinesh R.
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Freelancer is 50% good and 50% bad their payment terms are very strange they will charge 5$ for 10 $ project and for 30$ project again they will charge 5$ what is this. But we can earn money by choosing the verified clients

Date of experience: November 28, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there Dinesh, this is Marcus from Freelancer.com. I'd like to thank you for your feedback with our site, specifically the site fees. We are continously striving to improve our services and be assured that every feedback provided is highly regarded. If you have any other concern which I can be of assistance, feel free to email me at [email protected].

Pakistan
1 review
0 helpful votes
Follow Mnajam K.
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In 25th March, 2013 I am also freelancer.com victim and lost $288 at that time when I really need that money but freelancer.com did not support or refund my money back into my account and said that some one hacked your account and withdraw your money and that is not refund.
Ah its really painful for me seriously because someone using freelance debit card for this withdrawal and his payee id is mention into my transaction also my withdrawal detail.
I had sent lots of email to customer support agent like *******@freelancer.com, *******@freelancer.com. And some other but all in vain and lost my money even then didn't remove fake payee id that mention in my freelance debit card.

Date of experience: November 28, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Mnajam, Marcus here from Freelancer.com. I regret to hear that your account was compromised. I wish to further look into your issue and understand what has happened to your account as well as the $288 funds. Send me your username at [email protected] and I will review your account. I hope to hear from you.

Washington
1 review
0 helpful votes
Follow Ziah J.
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Freelancer.com is a total joke! They force you to take online knowledge exams for $5 each or you can bid on any posted projects. They charge 25%! Fee of anything you bid on. Furthermore I was scammed out money for two projects. Freelancer took THEIR money first before I had made a single DIME and now I am NEGATIVE in my account because I was ripped off and not paid. This is the WORST company EVER. I have read terrible TERRIBLE things about them. They have this guy 'Marcus' here answering all this stuff because they know this website is hurting them! They don't care about you or the problems you are having. They only care how their REPUTATION looks. I won't ever use this crappy website ever again. Stay Away! There are better companies like oDesk.

Date of experience: November 28, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Ziah, my name is Marcus and I'm from Freelancer.com. Thank you for trying out our site and the feedback you have provided is greatly appreciated. To clarify, site's paid exam is noncompulsory. However, there are employers who require freelancer to pass a certain exam before they can bid on their project. Allow me to look into your issues and explain in detail on how our system work as well as clarify the site fees. Please send an email to [email protected] with your username. I look forward hearing from you.