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Freelancer

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Joel C.
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Don't ever, ever, ever give this site your information. I have been stuck for months in verification hell and no one there will give me a straight answer on anything. "Just refer to your ticket" I am told... yet there is never any answer on why the picture ID and address verification I am supplying them will not work. They told me to "get another government issued ID". HUH? They don't just fall off trees. Be smart and stay away.

Date of experience: January 20, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi Joel, Marcus of Freelancer.com here. I have already responded to the email you have sent me regarding the verification of your account. Feel free to update it and I'd be more than glad to help you. Thank you for providing me the opportunity to have this addressed accordingly.

PS
2 reviews
5 helpful votes
Follow Alice A.
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I've done a few things on there, IMO not worth it. It's a race to the bottom because many people bid ridiculously low on a projects. Better off finding freelance work on SEOClerks.com, much reliable and well known marketplace.

Date of experience: January 20, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Alice, thank you for trying out our site and we appreciate you writing an honest review. We are dedicated to providing exemplary customer experience to our Members so be assured that every feedback provided is highly regarded. Feel free to email me at [email protected] as I would love to hear more about your thoughts on pain points you experienced and how we can improve our product to better support you and other users.

India
1 review
1 helpful vote
Follow Shashank R.
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Two fake projects ruined my freelacing experience plunging my account to -125$. I have started to hate freelancers policies which let fake projects come up and the "freelancer fee" being taken and then the project being closed. This is pure scam. If freelancer doesn't fix this. I am letting go of it and will NEVER EVER encourage people to freelance on freelancer.com. I would rather work on Odesk or Elance.

Date of experience: January 19, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there Shashank, I regret to hear the experience you had with the two fake projects awarded to you. My name is Marcus and I wish to look into your account and see if we can issue a refund. Send me an email at [email protected] with your username and project ID. I will wait for your email.

India
1 review
3 helpful votes
Follow Abhay P.
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Very bad experience within 10 days of registering. They charge project fee for awarded projects to you & don't bother whether the project actually started or not. I have raised a ticket (OXS-846-*******) and awaiting response. I am sure that I will not get ant refund. Please start work as a freelance only if you have money to spend.

Date of experience: January 16, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there Abhay, this is Marcus and I'm from Freelancer.com. I have reviewed the ticket you have mentioned and it shows that you are having issues with the first project awarded to you. I have sent an email to you regarding this. Please check ticket ID: FLV-686-97272 for the resolution provided. If you have any other concern which needs my assistance, don't hesitate to update it. Thanks.

India
1 review
3 helpful votes
Follow Satyam S.
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They support fraud accounts to have keep the money of honest people.

My user name is satyamjavaphp and they stole my money

Date of experience: January 15, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Satyam, Marcus of Freelancer.com here. We do not allow transactions that are fraudulent in nature, this is the reason why the account of your employer has been closed. I have sent an email to you to further discuss this. Please refer to ticket ID: QBQ-673-83679. Feel free to update it to address your issues. Thanks.

India
1 review
1 helpful vote
Follow ashish y.
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My account is ashishicfai, i completed one project near about 2500 usd when empolyer did paymnet me! freelnacer.com block his account and told block my money to withdraw and told me settale your empolyer account1st! I given all file to empolyer! So why i requested many time to my empolyer the did not reply me since 30 days, and when i talked with freelnacer support they told without empolyer account issue we can not permit to withdraw money, i have my team, i have to pay them! After this my al team levening me, very helpless

Date of experience: January 15, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there, Ashish. I can understand your frustration in regards to not being able to withdraw the funds that you have earned. I have already responded to the email you've sent me. Please check my response and feel free to update it to address your concerns. Thanks.

India
1 review
4 helpful votes
Follow Syed A.
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Freelancer is complete fraud and scam website, It playing with the life of People and cheating with people's fund and earning amount.
And here
MARCUS from Freelancer he too cheater, just doing timepass and faking with the review of this site.
He is not solving any issues just wasting and making fund of us to only comment on the review.
Freelancer.com ruined my life -They closed my account and taken my all fund.
I left my job for freelancer.com and started working for its project but when it was to come fund on my account they cancel my withdrawal and closed my account now they are not responding my email and all.
I am very much frustrated that i am forced to kill my self due to freelancer.com. Now i have no fund to eat, to pay my bills and all. I have already not meal last 3 days,
I told them every my personal problem and asked about returning my own earning fund but they are so clever that they are master in doing cheat and fraud businees now i don't have any source to reach them. Kindly if anyone know that how should i get my fund from them please tell me.
My user id is Aftab7860 on freelancer. Com
And please contact me at
I need really help Please.

Date of experience: January 14, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Syed A., this is Marcus and I'm from Freelancer.com. My colleague is already handling your account issues. For further assistance and recommendation, please refer to your ticket ID: TXH-731-57437. Thanks.

India
1 review
3 helpful votes
Follow Prakash S.
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Now freelancer.com motive has been changed.

We have been using freelancer.com site for last 5 years (when they were calling it a getafreelancer.com). We are small company employing almost 100 people and catering to different groups of clients through our outsourcing services. As we have more candidates and therefore we are having five different marketing peoples using the site with different accounts.

The strange stuff starts from here;

#1 Recently, we noticed the most of the projects are being either canceled by Buyers or expired because of non activity. We have been awarded with some projects and as usual after accepting them, freelancer.com deducted fees (no issue with that).

#2 Second, those project's Buyers have requested us to stop working on projects because of change in mindset. They do not want to continue developing the project. So we mutually agreed to stop working and they deposited partial payment as we requested.

#3 Now, what freelancer did. They have deducted payments as Reversal milestone and make negative balance in one of our account. Next, to remove negative balance, they converted other currency payment. Done all within an hour and we lost our hard earned payment.

Now we have been trying to contact freelancer.com customer representative, but still did not get any response after 48 hours. Though, as a matter of fact, we posted general ticket and we got response within an hour. Should not we assume there is something wrong doing going on behind curtains?

SPECIAL NOTE TO EVERYONE: IF YOU HAVE PAYMENT IN FREELANCER.COM ACCOUNT, WITHDRAW IT IMMEDIATELY BEFORE YOU GOT PAYMENT DEDUCT WITHOUT ANY JUSTIFIABLE REASON.

Thanks
PS

Date of experience: January 13, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi Prakash, my name is Marcus and I'm from Freelancer.com. I regret to hear your experience with your previous employers. I would like to check what has happened to your account and why there has been a reversal on the payments. You may send me an email to [email protected] with your username and project ID. It would also be a great help if you can include the ticket ID that has no response from us. Thank you and I hope to hear from you soon.

Canada
1 review
3 helpful votes
Follow Q T.
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Horrible experience with the site. Posted a project, awarded to employee with $50 deposit, employee disappears and I got nothing done, ended up having to dispute it, minus fees and commission! Then I went to withdraw my money and they are saying it's going to take 18 days! They took my money mad quick at the beginning... Already have lost over $100 and have nothing to show for it and they are still holding $345 US of my money hostage until January 28th. Will never use again or recommend to anyone!

Date of experience: January 13, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Q T., thank you for your feedback. My name is Marcus and I wish to review what has happened to your project and funds. If your funds came from a deposit, our team can process a refund and you don't have to wait for 18 days. Please send me an email to [email protected] and I'll take a look on your account and see what we can do to resolve the issue with your project and $345 USD funds. I hope to hear from you.

India
1 review
1 helpful vote
Follow Madammohan P.
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The site policies are horrible and totally hostile towards the user. I did a project, employer released the milestone. BUT - freelancer.com is not releasing the payment saying employer's account is under review. And they expect me to contact the employer to settle their account issue. I tried to tell the customer rep that I delivered the project because employer RELEASED the milestone and freelancer showed the money in my account. But they wont listen. The amount is very big and important for me and freelancer support staff is not only insensitive, but also unethical.

I wish there was a way God would help me against these big sites with bad policies.

Date of experience: January 13, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Madammohan P., I'm Marcus from Freelancer.com. I understand your frustration and feeling of mistreatment with your experience on our site. Thank you so much for letting us know about this. Shoot me an email at [email protected] along with your username and details of your concern so I can thoroughly review it. I will be waiting for your email.

India
1 review
3 helpful votes
Follow Nidhi B.
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I want to share my experience, recently lost my job and so decided to go as full time freelancer and found freelancer.com a good platform to create earnings for me, past 2 months i put a lot of efforts in building reputation and getting projects.

But now some where i feel wrong, completed some projects and now upset with recent activity.

1) Fake project: recently i caught with a fake project, the employer awarded me
The project and after awarding fixed project the guy just went off. Really upset as i got nothing from it and still deducted with fees charged from freelancer. What to do instead of making money i am losing money. I also reported about project on freelancer but no response from *******@freelancer.com.

2) The second incident is regarding my payment withdrawl: I appreciate that i got some good project from freelancer earned some money for my living, but hen i was trying to withdraw it, after 16 days of processing time freelancer have limited my account. Asking for verification and prvious employer cnversation details. I will even provide my verification detail but whatever i have read and recent activity happened to me Now i am surprised whether it is any earning i can make or not.

Please someone help me on this.

Date of experience: January 12, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi Nidhi, Marcus of Freelancer.com here. It is good to hear that you have utilized our site in showcasing your skills, though it is unfortunate to hear the employer who awarded you a project left you. You've also mentioned an issue with your withdrawal and limitation on your account. Would you be able to send me an email at [email protected] with your username? I'll review your account and see how we can resolve the issue. I hope to hear from you.

Slovenia
1 review
5 helpful votes
Follow Gin C.
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Total scam, STAY AWAY!
January 12, 2014

Total scam, STAY AWAY! After reading all the experiences on the internet, I am truly surprised this site is still up and running! It should have been shut down a long time ago!
They limited my account for no reason, they wouldn't even tell me why and now they don't want to close my account because they want me to upload my ID first! For what!? To steal even more information from me? And since when I don't have the right to have my account closed? It's not written anywhere in their TOS.

Also, don't be mislead by the copy pasted fake diplomacy replies from their representative Marcus here, they are only that: fake diplomacy replies, exactly the same kind you get when you write to their support but they never really reply to your questions, nor solve a problem!

Date of experience: January 12, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there, Gin. I understand the inconvenience that occurs when accounts are limited or placed into verification. The verification process is implemented as part of our security measures on the site. My name is Marcus and I’d like to take some time to address your concerns. Send me an email to [email protected] and I'll help resolve your issue. I will wait for your email.

India
1 review
4 helpful votes
Follow daivik s.
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Freelencer is a scam website it has limited my account few days before stating that it is for security resons and asked me to sumit my verification details. Even after submited my details they did not unlock my account and has frozen my $580. They even deducted $390 when i posted an project and didn't allowed me to award that project. This means that the money is with freelancer and they have stolen it.it also deducted $50 without giving any reason. Soo they are big scamers don't trust them...

Date of experience: January 11, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Daivik, this is Marcus from Freelancer.com. I can see that you are having issues with the verification process as well as with your account funds. I would like to help you out by reviewing what happened. Shoot me an email to [email protected] with your username and let me have this investigated for you. I look forward to hearing from you.

KR
1 review
3 helpful votes
Follow Jawad T.
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These are professional money swindlers! Stay away! Just got ripped off of 400 USD in hidden fees, so-called litigation suits, and fictitious services rendered. The make it look well done and get busy deducting money from your account at every turn without proper warning. If they were a physical business they would have closed by now. Sad to see this site grow so crooked.

Date of experience: January 9, 2014
Jielyn L. — Freelancer Rep
over a year old

Respond to this review... Hi there Jawad T., Marcus of Freelancer.com here. Thank you for trying out our site and we appreciate the review you have posted. Obviously you have experienced some issues with the fees charged on your account. I want to look into your account and identify how this happened and what we can do to resolve this issue for you as well as prevent this from happening to other users. Send me an email at [email protected] and I will make sure to fix this billing issues you had. Hope to hear from you.

Germany
1 review
3 helpful votes
Follow JKyx N.
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Hello my account name is ImmortalProducts and I got scammed by prashanthundre with a project. I bidded something about 555$ he accepted and I was about to do the work, but he didnt communicate at all until this date. I want my money back that I had to pay for the Fee! I payed over 55$ for the fee's so I am not willing to pay it because of scam. I hope I can prevent you guys from working on the site to get money, because all they do is getting money from you! I'll share this on different sites so less people get scammed since the support doesn't change anything. I'll let you guys know if my experience with this website changes.

Date of experience: January 9, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello, JKyx N. I can understand how frustrating it must have been for you, left by employer after project has been awarded. Thank you for sending me an email regarding your fee and project issue. A refund on the project fee charged to you has been done and the funds were already refunded to your PayPal account. If you have any other concern, feel free to update the email you've sent to me. I'd be more than glad to assist you.

Georgia
1 review
4 helpful votes
Follow mike h.
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HORRIBLE!
January 8, 2014

HORRIBLE! I have not seen one professional job posted in my industry, just wannabes and hacks. I asked to delete my account and they won't!

Date of experience: January 7, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Mike, Marcus of Freelancer.com here. Thank you for trying out our site and we greatly appreciate your feedback with regard to your experience. Please send me an email to [email protected] with your username so I can check what has happened to your account closure request. It would also be a great help if you can include the ticket IDs you have gotten from our Support Team. Thank you and I hope to hear from you soon.

India
1 review
1 helpful vote
Follow Nabil A.
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Today I was awarded a project for writing articles and without any prior information, freelancer deducted Rs. 1,175 from my paypal and didn't even inform me. Also the employer has cancelled the project and still I haven't received the fees I paid. So in the end, if you bid on a project, you pay the fees and if the employer cancels the project, you don't receive a refund for the fees you paid. Please don't make me say that freelancer is a cheat because I really like the site.

Please let me know how should I get a refund. I need your help people.

Date of experience: January 4, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Nabil, Marcus of Freelancer.com here. I can feel how disappointing it is to be charged automatically without your awareness. The charge on your account is the project fee. Project commissions are only charged to the parties involved once a project has been awarded by an employer to a freelancer. Such commission is charged by the Site since it is through that users are able to meet and work on a project. Thank you for sending me an email and allowing me to address your concern. Please check my response and feel free to the ticket if you have further concern which needs my assistance.

India
1 review
2 helpful votes
Follow Rubela S.
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I am on Freelancer for last 8 years with an excellent reputation (197 reviews with 5 out of 5) You can see my profile and client feedback here: http://www.freelancer.com/u/ambar.html Recently, I noticed freelancer just reversed a payment made by one of my employer and that also $550 without even notifying me. When I inquired they told me my buyer has reversed the amount. When I contacted buyer here is what he said:
"This was a freelancer mistake that I have raised 3 weeks ago. I was trying to pay with my usual paypal and but they have charged my credit card which was never deposited into my account on freelancer.
Don't know why they contacted you, it was their mistake." When informed freelancer about it they said they as per terms, I am not supposed to get my money back until buyer refunds and they did not even pay me back their fees that they have taken. They say they wont contest the chargeback even. So, apparently, you dont have any security on freelancer They would pay you for your hardwork and then they would take money back for their own issues and they would not even return the fees. So, at the end, you pay for your client's work plus freelancer fees and waste a lot of your time as well. Be aware of this and they dont really care if you have been cheated as long as they are able to recover their money from you. So, they hardly care about you.

Freelancer, I really liked the site until this point and it has been my only source of income and till now. Freelancer.com was really good in the beginning but losing the essence now. Please guys, give the seller protection a serious thought and do fight chargebacks. I still love freelancer.com and want it to improve.

Date of experience: January 3, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there Rubela, Marcus of Freelancer.com here. I can understand how frustrating your situation would be. We value all our users and you are one of them. Your concern has already been escalated to the concerned team and my colleague, Michael, is personally handling this matter. For further assistance, feel free to update your ticket ID: XRM-843-87310.
I'd like to thank you for your feedback on how you felt about our service. Be assured that we are continuously striving to improve our Customer Experience, and every feedback provided is highly regarded.

India
1 review
1 helpful vote
Follow Popi K.
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Hi,
January 1, 2014

Hi,

My account is SeoNcontent. Few months back, I was awarded an SEO project by JacobMaley. But, this guy cheated me. The worse is that freelancer.com charged me $20 for the project. Now, I have negative balance in my account. I cannot bid. This guy didn't paid me any money.

Today, I deposited Rs 600 INR in my account. But freelancer.com is still showing -$25 in my account. Please help folks!

Regards,

Popi

Date of experience: January 1, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Popi, this is Marcus from Freelancer.com. I regret to hear about the experience you had with your employer in the past. As a courtesy, I have already refunded the commission fee charged to you. Having said this, you may now continue bidding and working on the site. If you have any other concern which needs my assistance, feel free to contact me at [email protected].

Georgia
1 review
2 helpful votes
Follow Herb B.
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When I originally registered with Freelancer, I royally screwed up my user name. I later had the account removed and set up a new account with my correct user name. But I couldn't set up a verification phone number because it was used on my original account. So this leaves virtually little that I can do with Freelancer but bid jobs. I can't take tests or anything else requiring a credit card because I don't have a verification phone number. I am not going to purchase another phone service just so I can use Freelancer, so my only other option is to say Bye-Bye.

Date of experience: December 29, 2013
Jielyn L. — Freelancer Rep
over a year old

Hi there Herb, Marcus of Freelancer.com here. I regret to hear that you had issues with our Phone Verification system which resulted to not being able to utilize the site services. Please send me an email with your old and new username at [email protected]. I will look into your account and see what I can do to rectify the issue. I look forward hearing from you.