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Freelancer

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
1 helpful vote
Follow Creative l.
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Hi I just want to say please stay away from Freelancer.com if you need work then go find other website not freelancer.com because they are very big scam when they see some money in your account they simply put some sort of objection on you or your employer and then they take all money from your account while saying they have some security issue etc. and at the end you lose the Project Fee plus the money you earned from project while doing your hard work. And there customer support is bol$#*! they never try to resolve your problem they just will ask you to do this and do that. So Over all Freelancer.com is bol$#*! stay away if you don't want to lose your time and money.
Thank You for reading.

Date of experience: February 9, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi Creative, I can see that you have issues with the payments you've received from a completed project. My name is Marcus and I understand your frustration and feeling of mistreatment with your experience on our site. Thank you for the feedback you've provided. Be assured that your complaint will not be taken lightly. I’d like to take some time to address your concerns. Kindly send an email with the details of the issue along with your username. I hope to hear from you.

Colorado
1 review
1 helpful vote
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I am so sorry to hear that so many reviewers have had a bad experience on Freelancer.com. I have had a very good experience, but you must be careful and read all posts and reviews. I only deal with people who are verified and will to put money in the milestone account. If they have no reviews I will ask for 100% of the money to be placed in a milestone account. I do not take part in contest. The "prize" amounts are too low and most expect you to show them your work that they are then free to use without paying the designer. I have a good, ongoing relationship with each person I have done work for and all of them have used me at least twice. I make my terms very clear from the start about payment, time frame, and what I will not work on (XXX or anything goes stuff),
All in all my work on Freelancer has been positive and I think they provide great tools to help the small contractor stay protected and do their bookkeeping / billing in an clean and clear manner.

Date of experience: February 9, 2014
Mexico
5 reviews
42 helpful votes
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This site boasts 8 million users, the downside is that 7.9 million are scamming and fake accounts! I applied for over 100 freelance jobs and everyone expired! Then they tell you to pay money to take tests so you can win more 'fake' jobs. LoL! What a joke site and waste of time. I then tried cancelling my account because they spam you everyday but it is impossible to cancel! They must of got their ideas from Fakebook! I would love to see the actual financial books for this company, I doubt they make much money besides scamming investors since everything is pure fake!

Do yourself a favor and never sign up or you will end up killing off your email account just to get away from them. And do not give them your paypal account or CC number as they will try to steal your money since they have many unethical 'policies' for them to rob you blind!

Date of experience: February 9, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Bryan, this is Marcus and I'm from Freelancer.com. I have gone through your post in detail and I want to understand the issues you have experienced so we can work on improving our bidding system. I regret to hear that none of the projects you have placed a bid has been awarded. Allow me to look into your issue and provide you assistance on project bidding. You also mentioned fake accounts and projects, let us investigate this for you. We have a specialized team who take-down fake accounts and projects. Be assured that this is not tolerated in our site. I hope you can provide me the details. Send me an email to [email protected]. I will wait for your message.

Italy
1 review
5 helpful votes
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Freelancers, stay away from this site! They absolutely don't care about you! The only things they look are money (% on bid, % on payments, % on withdrawals).
You (as freelancer) didn't have *REALLY* any security about your work will be paid in full from an employer.
Yes because *ALL* payments made from an employer can be reversed on *ANY* time! And yes, their FAQ told exactly opposite.

They wrote in a ticket I opened because 320$ (yes, 320$!) was reversed to my employer that:

"Thank you for contacting Freelancer.com Support.

The reversal was caused by your employer's account issue. Since we already sent an email to your employer, and you have a copy of it, you may contact your employer directly outside our site to settle this matter."

So, if an employer fail, the freelancer, EVEN AFTER he did his job went slapped!

Really a bad bad bad bad experience...

Again, stay away...

Date of experience: February 7, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there Salvatore, I can imagine how disappointing this must have been, having issues on payments received after project has been completed. My name is Marcus and I would like to understand what has happened to your employer's account as well as the funds you've received from them. Shoot me an email at [email protected] along with your username and project ID. I hope to hear from you.

Singapore
1 review
2 helpful votes
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Odesk - SO much better
February 7, 2014

I recently wrote a review on freelancer and not sure how to delete it from my profile.
I was in fact not assisted as I was led to believe by freelancer and have stopped using them completely. I had used a service provider on their database who I paid in full and got a website that was no operating at all. They forced me to pay before they would give me any files to check the website. I made contact with Freelancer and they refused to help me. I started using Odesk and was so surprised that I got money paid back to me twice from service vendors who had been dishonest. Saying that they have completed work that was not done. Odesk took the time to hear my case and asked for proof and returned my money. Their customer service was amazing. Freelancer on the other hand did not bother to even chef the work that was produced.

Date of experience: February 6, 2014
Ukraine
3 reviews
3 helpful votes
Follow alexey p.
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Site policy directed solely to earn money and completely ignores the convenience both for the developer and for the employer. Filed a request to delete the account so far received no reply. I think it's a disgrace.

Date of experience: February 6, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi Alexey, thank you for trying out our site. We greatly appreciate the feedback you have provided. You have mentioned that your account closure request is still not attended. My name is Marcus and I'm from Freelancer.com. Send me an email to [email protected] and I will personally handle your request. Also, I would like to hear more about your experience in the site so we can find ways to improve our Customer Experience. I look forward to your email.

India
1 review
2 helpful votes
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I am a long long term freelancer provider, I have almost 400 review there. A dispute arise with one of my client and I see they suspend my account. Tell me send all files to buyer resolved the issue then they remove suspension and remove my suspension.

But I already upload files to clients server and then they clear funds. But freelancer said they will reverse payment to client. Now then I transfer all files to clients and cc to freelancer site.My client check and confirm me and freelancer support that all is ok please send money to me. Several times he sent mails to freelancer support full day but he get no reply.

They are suspended my account unnecessary. They can block my account money but they total suspended my account. They break their own rule.

Most of the case all willbelevie my long experience with freelancer, they are basically work to help buyer they never help a freelancer.If you go any dispute 99% time you will not win

Now work on freelancer is very very difficult previously it was not like that.

Can you imagine a freelancer who are their clients last 9 years easily block his account. That means we have no rights. Now client is happy get everything I get nothing plus my account block.Do you want that, work here. This is critical thing but they take it like a normal things. Compare other freelancer site much much better features than freelancer.

Thanks
Laltu

Date of experience: February 6, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Laltu, Marcus of Freelancer.com here. I can understand that you're upset about the suspension on your account. Send me an email to [email protected]. I'll check your account and let's see how we can rectify your issues. I will wait for your email.

Bangladesh
1 review
2 helpful votes
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Hello marcusc from freelancer.com. Why my account has been closed with 575$USD and 23$ AUD. My user name is " enamulraju " let me know the issue as i have not got any mail about this, its very sad to say that you can see that i have a good reputetion on the freelancer.com with 200+ employers. And my earning rate is 7.1. Im giving a 5* feedback to know why my account has been closed with out any notice. I hope to hear from you as soon as possible.
Thanks
Enamul

Date of experience: February 5, 2014
District of Columbia
1 review
1 helpful vote
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It is difficult to explain in just how many ways freelancer.com is the absolute worst site for freelancers. It is created to do one thing, take money from you and keep it for as long as possible. I had dealings with them because a client had funds stored there and wanted to pay me for the work there. My experienced involved getting my account suspended, money being taken from my pay pal account on more than one occasion, a huge delay in getting that money returned and getting the suspension on the account lifted. When free lancer finally decided it would pay me it delayed the release of funds for 2 weeks because it was a first time payment. Now my dealings with them is done I have been trying for two weeks to get my account closed via their support page, amazingly as soon as I ask'd first time, my access to the support page suddenly stopped working and the live chat always displays as away. Why would I be so bothered about them not shutting my account?. Because they charge you for a dormant account.

This is a shoddy business run by people who are only interested in profit and data mining, they have no concern for your rights or satisfaction.

Date of experience: February 4, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi Simon, Marcus of Freelancer.com here. It's perfectly understandable that you're very upset about your customer support experience. Thank you for your feedback. I would like to help you and make sure that each of your concern is properly addressed. Send me an email to [email protected] and I'll take a look at your account to fix the issue. I hope to hear from you.

Colorado
1 review
1 helpful vote
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The rate for freelancer.com is a NEGATIVE *******0000
They verified my account several times but again suspended it right after i intended to transfer my earning out of freelancer. You see, after working so hard on that site they won't let me to have my money. They are real thieves.
Avoid this freak site as much as you can and never deal with them. They are bunch of scammers who don't respect people's time and effort. They take your money either you are employee or employer.

Date of experience: February 4, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there lo s., this is Marcus and I'm from Freelancer.com. I understand your frustration and feeling of mistreatment with your experience on our site. Send me an email to [email protected] and I'll look into your account to see what has happened to your funds. I look forward to hearing from you and resolving your issue.

Bangladesh
1 review
3 helpful votes
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Just few minutes ago i tried to contact with support and in few minutes he left me with out answering me his/her user name is "Sam G" i waited for 20 minutes for him but have not got any response and later i try to refresh the support page and see they are offline! How its possible? Is they are for support?

Date of experience: February 3, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Enamul, my name is Marcus and I'm from Freelancer.com. I understand your frustration and feeling of mistreatment with your experience on our site. Thank you so much for letting us know about this. Shoot me an email at [email protected] along with your username and details of your concern so I can review it. I will be waiting for your email.

India
1 review
1 helpful vote
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Hello i have got funds from a sucessful completeion of project in freelancer.com
https://www.freelancer.com/projects/Internet-Marketing-Marketing/Need-Fresh-Consumer-Email-Lists.html

I got the money from the client and he is happy as well.

When i withrawed the money freelancer is not giving the money. They are telling they needs verification from the client. Well the clinet released the funds in freelancer.com after that only i will get funds in my account. I contacted freelancer support they told that they needs a verification from client.

The problem is that he doesnt come online after that job he just come for that job so i asked if the employer didnt reply then support team tells then i will not get money until verification system is complete.

This is total scam i have proof of complete project and chat history with freelnacer support when it comes to higher amount more than 800 usd they are playing scam. Without any complaint from the employer they are not letting to withdraw my funds. And instead says you can spend it in freelancer.com itself i have no disputes no complaints by the employer also so why this.
Thats against their policies so they are playing like scam.
Proof
Project is completed proof-http://www.viewdocsonline.com/document/eggb43
Proof or rejected withraw process-http://www.viewdocsonline.com/document/jobsjm
Support chat-http://www.viewdocsonline.com/document/au9sa4

I want my money withdrawn as soon as possible after i get funds into my account there is no provision to hold it in freelancer.com itself without any dispute with the employer

Date of experience: February 3, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there, Marcus of Freelancer.com here. I can understand how frustrating this must have been for you.It is unfortunate that you feel this way about our site's services; nevertheless, I still appreciate you for alerting us the quality of service you received from the Support team. We are dedicated to providing exemplary customer experience to our Members so be assured that your complaint will not be taken lightly. Let me take over from here and have your withdrawal issues be taken care of. I have sent you an email regarding this. Please refer to your ticket ID: TJH-616-16937. Feel free to update it and I'd be more than glad to assist you.

Bangladesh
1 review
1 helpful vote
Follow payedfor c.
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When i login my account freelancer show this page-

Freelancer.com suspends accounts when we detect unusual user activity that needs to be verified with you. We take this action to protect you and the other members of the Freelancer community.

There are a wide range of reasons why we may have suspended your account, including:

Suspected violations of our Terms and Conditions
Suspected infringement of copyright
Unusual activities associated with your account
Posting of spam or malicious content or projects
Unusual transaction requests

Freelancer.com takes the security of our marketplace seriously, we ask for your patience and understanding while we work with you to resolve this issue.

Please email *******@freelancer.com and provide the following:

Your Freelancer.com username
The email address associated with your Freelancer.com account
The date you last used your Freelancer.com account

While your account is suspended you still have access to the Dispute Resolution System and you may wish to review our Terms and Conditions of Service.

My details-

Freelancer Username- Payedforcontent

Freelancer email address- *******@gmail.com

Last used date-15 January 2014

This is my one and only account and i never use this account from other devise. I really don't know why its suspend. Recently i submit all of my paper and verified. I need to rescue my account as soon as possible.Its 17 days my account suspended. I need to know what should i do? So i need your help.

Date of experience: February 2, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there payedfor c., your concern has already been escalated to the specialized team who is handling account suspension. To further address your account concern, please refer to ticket ID: KOK-578-32266. Feel free to update it for assistance and recommendation regarding the status of your account. Thanks.

Canada
1 review
1 helpful vote
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The rating should be ZERO instead 1.

Freelancer is the worst experience we ever seen, while we receive the email from Freelancer celebrating 10 million users members, I want to close the account but freelancer doesn't give me the option to delete the account. I don't recommended this site at all due to spamming, fake users, fees charges, low quality customer services, ripping off, etc.

Stay Away the blue twitter (bird) Freelancer!

Date of experience: February 1, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there Huan, thank you for your feedback and sharing your experience on the site. My name is Marcus and I wish to help you with your concerns. The option to delete an account is available on our end. Account closure request can be sent to [email protected].
Send me an email with your username and I'll assist you with your request. My email address is [email protected]. I will wait for your email. Thanks.

New York
1 review
15 helpful votes
Follow Few s.
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No doubt income from freelancer.com is much better as compared to do job in any office. I have created profile from this username 'hotline69' in freelancer.com 4 years ago and I am consider one the best service provider in the eye of my clients. I have completed 400 successful projects in freelancer.com with good completion rates.
They verified us several time but again suspended account. Sad thing is that they have not trust in their service provider who are working with them since 4 years.
My account is suspended more than 4 months in the hurdle of verification process.
For verification they provided us forum where we want to submitted our documents.
I submitted my driving licence, bank statement that is stamped from the bank as they demanded. I also submitted my cell phone bill... but they always mention one line that its don't match with our verification procedure. I don't know what the hell they want to match with their verification standard. Tell me what is your verification standard. I went bank several time and they told that we have provided you stamped document and we cannot do more help.
I submitted ticket in freelancer.com that please what is your verification standard. I got same reply. Contact the suspension forum. How i can write whats in my mind where is not any space to write in suspension forum.
Sorry to say that you cannot consider freelancer.com an permanent source of suspension because you have not idea when you will get payments in your account.
Very disappointed I am after 4 years.

Date of experience: February 1, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there Few, Marcus of Freelancer.com here. I regret to hear any inconvenience you had with the verification of your account. I have already responded to the email you've sent to me. Be assured that our team is already working on your account and an update will be provided at the soonest. Thank you for your continued understanding and patience.

GB
1 review
3 helpful votes
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I have used Freelancer for over 3 years now. Freelancer has enabled me to grow my business significantly and take on jobs that I otherwise would have had to hand over to bigger companies. I have worked with freelancers from all over the world, my company is aptly named Waynes Web World :). I am in frequent communication with lots of previous freelancers and some, even though I have never met any face to face I would class some as colleagues. I know these forums are sometimes a place to air your grievances but thought it would make a nice change to congratulate Marcus and his team for a fantastic life and business changing website. Only a couple of small issues have ever arisen and will ping you an email from an employers perspective regarding these small points. Thanks Again.

Date of experience: January 30, 2014
GB
1 review
4 helpful votes
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We found that the few Freelancers we have used will all say yes yes yes I can do that and when it comes to teh final 5% they are useless and they hold you to ransom by either refusing to complete the work without more money or saying they can't do teh work because of personal commitments. We found Freelancer to be easy to get someone to start the work. Almost impossible to get one to finish it. We have a 95% finished site and can't get them to finish. So now we are forced to find yet again another developer to come in an the last minute to try and pick up the pile of $#*!e left behind by these unprofessional bloodsucking parasites. Better off to pay someone in your own country that actually has some work ethic and understands the importance of customer service and finishing what you accept as a contract. For eh money we saved using Freelancer we created more headaches than I care to think about and I wish we never started because now we have a mess on our hands!

Date of experience: January 29, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Noel, Marcus of Freelancer.com here. It is good to hear that you have tried our site to outsource your project, though it is unfortunate to hear that the freelancer whom you hired has failed to submit the output you expected. Would you be able to send me an email at [email protected] with your username and ID of projects that were not completed? I wish to take a look on your account and understand what has happened. Also, I would love to hear more about your experience and how we can improve our product to better support you and other users. I hope to hear from you.

Pennsylvania
1 review
3 helpful votes
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I was a 2 year member with 81 positive 5 star perfect reviews, I was tested within the top 1% for several of their skills like wordpress and Joomla. I made several thousand through them. I suddenly have one problem with an upset customer who lost a dispute against me in arbitration, who then lies to their customer service and tells them I hacked his website. They instantly suspend my account and freeze my funds. If you're one of those people like I was, reading these bad reviews thinking "I have good feedback it won't happen to me" think again, The MARCUS guy responding to these threads is the incompetent person that suspended me. They don't care about your solid history with them, they'll believe heresy with no proof from a person who's brand new to their website. They don't care about you. Don't believe what MARCUS tells you on these threads, and don't believe the next person they'll have auto responding to these after the fake MARCUS account gets a bad reputation. A few months ago it was Elenor, now it's Marcus, it's the same person.

Do not use freelancer for any business, they have the worst customer service of any website on the internet. They are nothing short of incompetent, they are outsourced, their customer support is not Australian based and they could care less about the company, its reputation, or you. You can try as hard as you want, you'll never get through to someone who has any sense. You'll get better results pounding sand.

Don't bother responding Marcus, my attorney has already contacted you.

Date of experience: January 27, 2014
California
3 reviews
14 helpful votes
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Let's see...
January 27, 2014

Let's see... I payfreelancer.com a monthly fee to apply for jobs, if I want to apply to more than 8 jobs a month... Hmm, I average 30 applications on oDesk to land one gig... STOP! Paying a monthly fee as a poor freelancer to apply for jobs that take a % fee that were posted by multibillion $ corporations is just a way wrong business model. Period. STAY AWAY from pay-to-play.

Date of experience: January 25, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there Free, thank you for sharing your experience on our site. The feedback you have provided is greatly appreciated. This is Marcus and I'm from Freelancer.com. I want to make sure that all issues you've experienced are resolved. Send me an email to [email protected]. I would love to hear more about your thoughts on pain points you experienced and how we can improve our product to better support you and other users. I hope to hear from you.

Maryland
1 review
1 helpful vote
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Freelancer = Scam!
January 23, 2014

Freelancer = Scam! After reading all the comments here; I am definitely pulling off from freelancer.com. Its very hard to find freelance work at this website. Some users are just sitting there 24/7 offering ridiculously low prices. Mostly are from India. Lots of users submits 20 logos which doesn't even make sense. By the time you submit your entry; you are pushed all the way down to a 3rd or 4th page. If you want to show your name on top; you have to pay for it. Not only that, many of the jobs are fake posting over and over. You are better off finding a job somewhere else then wasting your precious time here. One day you will thank me.

Date of experience: January 21, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there, Manzoor. Thank you for trying our site. The feedback you have provided regarding our services is greatly appreciated and be assured that all the points you have mentioned in here are helpful insights for us to look into our existing processes to serve everyone better. I would love to hear more about your experience with the contests posted in the site as it will us improve our site so others don't experience the same. Please send me an email at [email protected]. I look forward to hearing from you.