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Freelancer

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
4 helpful votes
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I have started working on freelancer 1 month ago. Now i have earned approx 250$ and when try withdraw my funds. They are keep shaying in status delay. I have tried to contact support but they did'nt reply. I dnt know why?

Date of experience: March 4, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there Sandeep, Marcus of Freelancer.com here. Review of your account shows that your previous withdrawal request was cancelled due to insufficient balance. I have sent you an email regarding this to further clarify what has happened and to explain as well how our withdrawal system works. Please check ticket ID: EFI-347-20417 and feel free to update it should you need further assistance from me. Thank you.

Viet Nam
1 review
5 helpful votes
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Freelancer.com uses many ways to steal the money from freelancers. Here is my story. I worked so hard in 1 month to complete some projects from employers. And i got about $1700 in my balance. I requested the withdrawal and after 2 days, my withdrawal was cancelled. I asked support why and they told me that all my employers 're facing their account issues and ask me to contact them to resolve their account issues, so that i can withdraw my money.
I have tried to contact my employers but no response from them.
Notice that I already delivered the project to them all. I have nothing to do with them. And they have no reasons to come online and take time to resolve this bullsh! T.
In this case, my employers didn't response, i consider my money is lost and freelancer.com steals that money from me. It 's so clear.
I swear to God I never work in freelancer.com anymore.
Question to new freelancers who want to try freelancer.com: Do you dare to work if you can't withdraw the money which you spend so much time and effort to have?
Truly freelancers.com has ruined many freelancers 's life. I am one of them.

Date of experience: March 3, 2014
Jielyn L. Freelancer Rep
over a year old

Hello Thai, Marcus here. I can feel how disappointing this must have been for you. I have sent an email to you last March 5 regarding this issue. Please check ticket ID: MSB-202-89387. Feel free to update it and confirm if you agree with my proposal. I look forward hearing from you. Thanks.

KR
2 reviews
12 helpful votes
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I regret my day when i joined this website. They had no problem accepting my project, sucked more than 275 USD from my account, freelancers didn't complete my job and then when it was time for me to raise a dispute, my account was suspended for document verification. My account was put under limitations where i could not create any dispute against freelancer who cheated me and the company itself who limited my account. You won't believe i am still on my way to submit my documents and they have rejected it probably more than 6 times, I don't know what the heck they need from me. I just want my money back... and if you are lucky not to join this company... Never ever try this!

Date of experience: March 3, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there Diwesh, Marcus here. Thank you for giving me the opportunity to help you in resolving your Account Limitation concern. Your cooperation with our Verification Process is greatly appreciated. If you have any other concerns which I can be of assistance, feel free to email me again at [email protected]. Have a great day.

Egypt
1 review
5 helpful votes
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I have had a very strange issue with freelancer.com that proves this company is a real scam, they stole $8700 from me, after doing over 100 project and working over 6 years on the same account [ first rentacoder.com then it was changed to vworker.com then later it was purchased by freelancer.com] they just changed my account status to Limited, accused me or Fraud, Lying, Manipulating Documents [ they accepted same docs later and they tunred out to be original and not manipulated as they said] and now they said [ Your account limitation will only be lifted once your employer completes the verification process https :// www.dropbox. Com/s/qoxddpe72nyxpsc/Screenshot%*******-02-28%2023.30.07. Png

I Emailed marcus the one who keep answering here and he never replied to me [ only the auto reply]

I have been going through this issue for 10 days now with nothing but verification center answering $#*!ty unacceptable answers, those guys are real scam and I really don't suggest that anyone uses this scam system.

I am going to hire a lawyer in Pyrmont, New South Wales, Australia and will close their company and I need all of you to support me please.

Date of experience: March 1, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there Sherif, Marcus here. Thank you for giving me the opportunity to help you in resolving your account limitation and commission fee issue. If there is anything else I can help you with, don't hesitate to email me again at [email protected].

Saudi Arabia
1 review
4 helpful votes
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I am very hopeless
February 28, 2014

I am very hopeless. I have use longtime this account and I have 73 review already, still running work with my client and also has money my account. But without notice freelancer suspend my account for identity verify, then I have send 2 time national ID card but freelancer not accept they need passport or driving licence, ok then I have done my passport and then I send my passport and bill copy and verify code with photo. But still not accepted... now I don't understand what they want? And I can not login my account and can not communicate with live cat and not answer properly. And I don't know will back my money or not.

This is very very bad there condition... and without notice there suspension.

Thanks

Date of experience: February 28, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there Razu, Marcus of Freelancer.com here. I am already coordinating with our specialized team regarding your account suspension. I have also sent you an email regarding this. Please check ticket ID: YDU-133-38626. Feel free to update it should you need further clarification and help. Be assured that I'll be assisting you in completing the verification process.

Canada
1 review
3 helpful votes
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Terrible service
February 28, 2014

Terrible service. The wages to be found on the bids you can actually win are third-world pay rates. It actually costs money to illustrate your proficiency in English (a mandatory for any bid) and when I tried to delete my account I was told "it will not hurt you to stay a bit longer".

Date of experience: February 27, 2014
Jielyn L. Freelancer Rep
over a year old

Hello J P., my name is Marcus and I'm from Freelancer.com. Thank you for your feedback. Taking an English exam is not required with all project postings. This is a feature which an employer can activate if they want the bidders to pass a certain exam before they can proceed in placing a bid. I have provided further clarification to you regarding this through your ticket ID: SPE-281-92425. Your account closure request will be addressed as well on that ticket. Thank you, JP. I hope to hear from you.

Tunisia
1 review
4 helpful votes
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This site bought VWorker.com which was the best freelancing platform online and that was simply a catastrophe to all of those working on VWorker.com
Almost everything is hostile on freelancer.com: the support, the rules, money handling and standards.
VWorker we miss you!

Date of experience: February 27, 2014
Jielyn L. Freelancer Rep
over a year old

Hi Me M., Marcus of Freelancer.com here. Obviously you have experienced some issues and I want to help you in resolving it. Please send me an email at [email protected] and I'll take a look into your account. I really want to understand how this issue came about so we can work on ways to prevent this same issue happening to other users. I look forward to hearing from you.

North Carolina
1 review
3 helpful votes
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Freelancer
February 26, 2014

Freelancer - Fraud and Thief company - Please be aware of them.

Your employer, magert, were found to have violated our Terms and Conditions. Their account was closed by our site administrators. The funds that they have used to pay you for your services were returned to their source. In line with this, we have sent them an email asking them to contact you and settle your payments outside of our site. We have included you as a recipient of the email so that you can view their reply. For your reference, their ticket ID is ABH-535-*******. We cannot guarantee a favorable response from them or if they will reply. We encourage you to continue contacting them by any means available to you. You can also respond to the ticket so that they can receive your message.

If you have any other concern, do not hesitate to contact us again.

Date of experience: February 26, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there Unknown G., Marcus here. I have sent you another email regarding your billing issues. Please refer to ticket ID: DWW-176-87442. Feel free to update it should you need further assistance. Thank you.

New York
1 review
1 helpful vote
Follow Cynical B.
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I think this service is utter garbage for the talent. While you might think it creates a completive market what it really is doing is devaluating the price and skill of a particular job. On average I make $60-80 per hour in my field and I see people offering their services for $9 an hour. Well if you're not not living in a 3rd world country you can't provide a skill for $9 an hour it's outrageous.

Date of experience: February 22, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there Cynical, this is Marcus and I'm from Freelancer.com. We would like to thank you for trying out our site and providing a feedback regarding your experience. I understand that $9/hour is too low for your rate. However, note that you have the option to filter project budget and bid only to those that will suit your skill and hourly rate. Feel free to email me at [email protected]. I would love to hear more about your thoughts on pain points you experienced and how we can improve our product to better support you and other users. I hope to hear from you.

Germany
1 review
1 helpful vote
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Very serious and responsible I work 120%. On freelancer.com since 2008, but employers were allways happy and my ratings is still 5.0.

Since the site passed into the Australian hands, the freelancer.com strongly degraded. A lot of things changed: the number of projects increased, new functions were added, greed of the freelancer.com grew many times, scam scale increased. The administration isn't capable to control monetary operations. They have no tools for this purpose. It is ok for the site, if after a good review and released payment, freelancer.com reversalt he transaction depriving you earned money. You do not even notified about it. They quietly remove the money from your account. I will say more. Freelancer.com can reversal the transaction after the money is withdrawed and keep your balance in a deep minus, and then they demand from you to put the money back on your frelancer account. As a result the freelancer.com will remove from you 110% (10% fees, which were removed at the beginning of a project + 100% of your earned money that were returned to the employer). Sounds absurd? Today it is quite so on the site. To all claims they answer in the manner „We can do nothing. A chargeback has been filed on the employer‘s payment provider. We only take fees. We would recommend that you contact the employer directly and ask to pay again." All of these milestones - complete nonsense! An employer can post a project, create a milestone, get the project done, release the money and after get all money back. Freelancer.com promotes scam. What milestones for? To give the appearance of reliability? After a project is done, you won‘t see the money anyway. In addition, you pay 10% fees. Cool! Today the freelancer.com is not the guarantor of honest execution of deal. It is just a message board with the job offers, where you take all risks upon yourself. Freelancer.com only can guarantee that you will pay them all fees for the opportunity to be deceived! It is a pity to lose rating and reviews, but it is even more a pity for the nerves. There are alternatives and it is time to leave freelancer.com. You are sure it is no concern of you? Just type in google „freelancer.com scam reversal".

Date of experience: February 21, 2014
Jielyn L. Freelancer Rep
over a year old

Hello Alexander, Marcus of Freelancer.com here. I have sent you a Private Message here last February 23 regarding your concern. Just in case you missed it, I would like to take a look in your account and see what has happened. Please send me an email at [email protected] with your username and I'll check how we can rectify the issue. I hope to hear from you.

California
1 review
3 helpful votes
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If you want your work stolen and copied? You will find it done so at freelancer.com. They do ABSOLUTELY NOTHING at all when you report an entry for stolen work, copied, stock images etc. In the last week I have seen 3 contests reward hundreds of dollars to designers who not only copied similarities of another designers work but took their actual design and submit as their own. Freelancer does NOTHING about this when you report it, post a message and link in the contest thread and if you try to contact their support team, they just refer you back to the "Report" button that does nothing at all. They allow hundred of ILLEGAL TRANSACTIONS on a daily basis and refuse to take any sort of action. Designers work are being stolen and other people making profit off of it and freelancer allows it. Thank god their are sites like 99designs and crowdsrping which allow you to make a real report with links and a description to where they actually have to follow up in 24 hours. Freelancer is just a bunch of thieves and greedy owners. I DO NOT RECOMMEND THIS SITE! STAY AWAY!

Date of experience: February 20, 2014
Jielyn L. Freelancer Rep
over a year old

Hello Tara, Marcus of Freelancer.com here. Thank you for bringing this issue to our attention. Be assured that we do not allow users to submit stolen work as it is against our Terms and Conditions. We have a specialized team who review such violation and proper disciplinary actions are taken to those account proven to have violated our Terms and Conditions. The "Report" button you have mentioned is the proper way of informing our team of the violation you've noted. I have sent you Private Message regarding this. I hope you can send me an email at [email protected]. I'll work with our specialized team in investigating this matter. I look forward to your email.

Bangladesh
1 review
2 helpful votes
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Scam Scam Scam ScaScam Scam Scam Scam Scam Scam Scam Scam Scam
freelancer.com is a scam, hi all my user name is enamulraju there was 250 feedback on my profile with 7.1 earning rate. So think if the site can close my ID for no reason then why they cant close yours? So all the freelancer and the employer on the freelancer.com be careful and leave the site to work on. Get some other site and leave the site. They have reversed 6000+$ from my account. And finally they closed my id. They even did not noticed me the reason. Leave the site soon. As i have take all my employers to the other site.

Date of experience: February 17, 2014
California
1 review
0 helpful votes
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Great freelancer, Quality work, having professional skills, i want to work with him again!

Date of experience: February 16, 2014
Pakistan
2 reviews
4 helpful votes
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About 2 years passed with freelancer.com and I am really happy. I admit few clients were not good but freelancer.com and its support is really amazing. I love freelacer.com

Date of experience: February 14, 2014
India
1 review
2 helpful votes
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Proper Department...
February 16, 2014

Proper Department... Proper Department... Proper Department... And Proper Department... You will only hear that from any support whether its Marcus or Matt Barrie... You will only Hear... Proper Department... Freelancer.com is filled with Fools... who do not know what they have to do... They are just fired up because of the news of merger between Elance and Odesk and they know they are fools who have been trying to fool others in past years since 2009 when the biggest fool or should say the King of fools Matt Barrie overtaken Getafreelancer... but Time is near when Matt Barrie and his staff will be thrashed in Streets of Australia... Ignition Networks Pty Limited ACN 134 845 748

An Australian Company
5/36 Bayswater Road
Potts Point NSW 2011
Australia

Date of experience: February 14, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there Anmol, Marcus of Freelancer.com here. Obviously you have experienced some issues, and I wish to help you in resolving it. I'd like to personally understand how your problem came across our platform so as to prevent this issue from happening to our other users. I urge you to send me an email- [email protected] so I can gather facts and investigate this matter. Please include in your username and the details of your concern. I hope to hear from you.

Germany
1 review
1 helpful vote
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Sir i m working in freelancer.com but when any buyer reward me a project then if i accept this then my balance is gone to low and some balance is deducted. Why my balance cuuted when i accept proejct.?

Date of experience: February 14, 2014
Georgia
1 review
2 helpful votes
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Hi every one, i just want to inform you all the freelancer on the freelancer.com. My user name was enamulraju and freelancer.com has been closed my account with 575$ and some $AUD. I contact with them why they closed my account and then then inform me that my account has been closed do to many payment was reversed from my account which i was got from my employers. How sad it is. How ever they will protect me from the fake payment to keep me safe on the site. But what they did. They closed my ID. Wow. Grate! Marcus was contact me on my other feedback on this site and i was keep asking to active my account which i was build on the last 3 years, i did very hard work to build my ID. My earning rate was 7.1. With 250 feedback. Im not sure why they closed my ID. They have reversed 6000$+ from many work which i was done perfectly. Last time the reversed 1900$ for a work for which i have spend 1400$. But the reversed all the money. Wow how grate they are. This is just a full of bull $#*!. I will not leave this site. I will post many feedback on this site. If they dont return my ID also will do some blogs against freelancer.com. They are just thinking that now in a day freelancer.com is most popular outsourcing site. But they are all scam. But if they are doing like this then im sure they will lost the faith of freelance and also the employers on the site. I hope marcus will replay on this but please dont replay if you are not able to return my ID. This is not really good that you closed my id for nothing. And if you have a solution then tell me. So be careful all the freelancer on the freelancer.com and the employers too.

Date of experience: February 11, 2014
Jielyn L. Freelancer Rep
over a year old

Hello Enamul, I understand that you were appalled about what has happened on your account. Kindly refer to your ticket ID: GSK-427-58407 and I'll be addressing all your concern there. Thank you.

KR
1 review
2 helpful votes
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I am a member and have learned my lesson after "winning" 2 projects. I agree with the general experience on this thread. (full stop).

A suggestion... legal action is no where near as satisfying as moving your business elsewhere. The useful idea is having a website to connect emloyers and employees. I see no reason to hold money (if you need escrow there are already escrow websites if you prefer direct action you may pay by paypal or bitcoin) or to charge any fees beyond maybe 1 USD per month to maintain a forum style site. The site would be populated by our existing contacts.

Any agreement?

Date of experience: February 10, 2014
Jielyn L. Freelancer Rep
over a year old

Hello Abraham, this is Marcus of Freelancer.com. It's good to know that you've utilized our Site to showcase your skills, though it is unfortunate to hear that you had a bad experience on the two projects awarded to you. I would like to understand what has happened to your projects. Send me an email at [email protected] with your username and project ID. I encourage you to message me and allow me to rectify this for you. Thanks.

RU
1 review
2 helpful votes
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My disappointment with Freelancer.com has raised after my withdrawal request was cancelled by Freelancer.com because my employer's account was suddenly placed under review.

Their reasoning:
Your funds are temporarily put on-hold while we are verifying details of your employer as they are currently facing some account issues with the site. We do understand that the funds were already released to your account as a payment for the project. However, we have a specific department within our organization that validates user accounts and the transactions made to and from. The funds will only be available for withdrawal once their account issue has been settled. Further details regarding the account issues of your employer can no longer be disclosed as only the proper department conducting the verification process has access to that information. We recommend to contact and advise them to visit the Verification Center for them to settle their account issues. If you are unable to contact your employer, we can also send an email to them upon your request.

My frustration:
Why am I held responsible for my employer's account issues? Am I considered to be guilty for working with them? It's not my business what on earth is wrong with their account. A fat lot I care about it! It's their account! Not mine! I'm not asking why they are currently facing an account issue and I'm not interesting in any further details regarding their account. My honestly-earned funds are put on-hold. That is my only concern! Why are you holding me hostage in this situation? Why do I have to suffer from my employer's own problems? How do their own problems relate to me? They paid me for my programming services. They were happy with the result and gave me a 5-star rating. So, the money is mine now. Not theirs! I've earned that money! So what is all this fuss about? I'm not going to put up with this ignorant attitude towards me. It's against all rules! How can I possibly work under such conditions?

P.S. I've seen similar complains at http://www.sitejabber.com/reviews/www.freelancer.com#300 and at http://www.sitejabber.com/reviews/www.freelancer.com#21

P. P.S. As stated in their terms and conditions of service:
Freelancer.com, in its sole discretion, may place a hold on any or all of the payments you receive when Freelancer.com believes there may be a high level of risk associated with you, your Account, or any or all of your transactions.

Date of experience: February 9, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there Web P., my name is Marcus and I'm from Freelancer.com. I can feel how disappointing it is not to receive your earned funds after rendering your services to your employers. To ensure our marketplace is as safe as possible for all our users, we need to ensure we have the appropriate safety measures and verification methods in place. I would like to look into this and be able to resolve this as soon as possible. Please send me an email at [email protected] with your username and ID of project involved. I will personally look into your issue and resolve it as best as I can. I shall await to your email.

Philippines
1 review
1 helpful vote
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I had a profile name as noushin24. Which profile rating was: review: 5*****, Earning Rating: 6:6(within 6 month), Project Completed: 63, Competition Rate: 89. But they closed that account. I asked them, why? There answer: security reason. They also cut my your balance and tell you same. So how do you believe this site? After closing account like's that, what will you happened in your mind? I am upset and fully stopped. I will suggest you, Don't create a account in freelancer.com. If i had wrong, How could i earn those money, rating and feedback. There is no incomplete report. Can you tell me why this is happened? I know it's answer will be security reason.

Date of experience: February 9, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there Sumon, Marcus of Freelancer.com here. I have sent an email to you to discuss your account issues. Please refer to ticket ID: XZQ-230-55928. Feel free to update it should you have any other concerns. Thanks.