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Freelancer

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow ken d.
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I don' suppose I can select a negative star. Site not operable on 10 computers I have access to between win xp, 7 I submitted for refund of serI don' suppose I can select a negative star. Site not operable on 10 computers I have access to between win xp, 7 I submitted for refund of services they emailed me said they know the site doesn't work on many computers refused to refund paypal also decided to side with them on membership fee as the fee has nothing to do with them being able to provide a service as advertisedvices they emailed me said they know the site doesn't work on many computers refused to refund paypal also decided to side with them on membership fee as the fee has nothing to do with them being able to provide a service as advertised

Date of experience: August 26, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi Ken, this is Marcus and I'm one of the Tier-2 representatives of Freelancer.com. Send me an email along with your username and the details of your issue about your PayPal refund request as well as the inability to access the site. My email address is [email protected]. I look forward to your email so I can immediately investigate what has happened and see what we can do to solve it. Thanks.

Austria
1 review
3 helpful votes
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Terrible company, no support, basically stole money from me. Everyone be careful - they are it thief's.

Date of experience: August 26, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Ruth, Marcus of Freelancer.com here. I would like to understand your issue and be able to help you in rectifying it. Please shoot me an email at [email protected] with your username and details of your issue. I hope to hear from you, Ruth. Thank you.

Bangladesh
1 review
4 helpful votes
Follow Raihan K.
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I was working on Vworker.com, and we never had any problem. They had Phone support, email support as well as group discussion support with client. Specially arbitration.

Now when freelancer.com acured vworker then we become in problem. We never worked on freelancer.com.

First thing we found that. They dont have phone support?
What the hell.
Ok. May be their support team is good. Oh dear, there are some Child with lollipop. They even dont read the text. They just copy and paste some text and thats it.
Oh forgot to mention about PROPER DEPARTMENT. I dont know what is that.

My account age is 5 year. Right now they are harassing me with residential address. I sent them several documents, even bank statement. And they still saying its not standard.
I really dont know what to say.

They eat my more than 7000 usd without notify me. They suddenly refund money without notify us. and when we asked for that money. They said to contact with buyer.
Hahah. If buyer get the work and refund the money as well then what is left dear?

Ok. Any buyer can ask for refund even work done. And they will limit your account for that.
And they will say to contact with buyer.
So, here what will happen actually? Buyer tell us that ok ok you no need to refund. Lol...
Of-course they want the fund. And what we have to do? We need to refund it to remove limitation? Great freelancer.

MATT BARRIE is a business man. He dont care about all this. He can sell the site to else for money. But here victim is US/WORKER/FREELANCER

And this is not far way that freelancer staff also going to switch their job soon, when they will become adult:)

There is no solution of this. So lets stop here.

Do something else. Do other marketing to get work. Make your own world.

All the best people.

Date of experience: August 14, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Raihan, my name is Marcus and I'm from Freelancer.com. We greatly appreciate your feedback with regard to your experience. I can see that you're upset and I would like to know more about your bad experience with our website so I can do something to fix your issue. I would like to help you and make sure that each of your concerns are properly addressed. Send me an email at [email protected] and I'll take a look at your account to fix the issue. I hope to hear from you.

Bulgaria
1 review
5 helpful votes
Follow Joe R.
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Yesterday I awarded a project to freelancer. His requirement was to set a 50% milestone and release before he starts. Based on his reputation I decided it is safe to proceed, so I released the milestone payment. Today when I try to login I see that my account is closed? Doesn't this look very suspicious... I award the project. I release the milestone. My account is closed. I am out of the system and of my money!
On what ground? What is the reason to be closed? No answer - just some vague "for security reasons". Stay AWAY from FREELANCER.COM = SCAM

Date of experience: August 13, 2014
Egypt
1 review
0 helpful votes
Follow Madra O.
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I had some complication on Freelancer.com
I was sharing my email address with clients (in private messaging box)
For them to send me their files as they can not send files in the contest handover.

Would that cost me a problem like suspension?
To be taken in consideration that I necessarily need my funds to be withdrawn within 3 weeks for living purposes.
How can I prevent my account from suspension?

Date of experience: August 12, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there Madra, Marcus here. Thank you for sending me an email the other day. Clarification on sharing contact details and account suspension has been provided in my response to you. Kindly check my email and feel free to update it if you need further clarification or assistance. Thanks.

Belgium
1 review
1 helpful vote
Follow Natia S.
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Incredibly stupid
August 13, 2014

Incredibly stupid. Asks me to choose computer skills which I do not have. No other option. Complete waste of time!

Date of experience: August 10, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi Natia, my name is Marcus and I'm from Freelancer.com. Thank you for trying our site and provide us feedback. It seems that you encountered an issue in setting the skills of your profile. Note that users are not required /mandated to choose computer skills. Please send me an email at [email protected] with your username so I can provide you clarification on how our system works. I'd be more than glad to help you in completing your profile and address all issues you have encountered. I hope to hear from you. Thank you.

Colorado
1 review
1 helpful vote
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LocalVox Media is a relatively new start-up. I say 'relatively', because they've been around for about 5 years and they have a great idea and a great focus, but what they've ended up with is more of the same.
They sell access to an online interface that allows small to mid-size businesses to manage all their social media accounts and their blog from a main directory that is very well-indexed with all the SEO bells and whistles. Sounds great, right?
Yes and no.
First, a lot of how they attract their clients is through cold calling small businesses and trying to sell them subscriptions, which isn't bad - have to get the word out somehow - but it definitely colors this business more on the customer service/sales side of the tech spectrum.
The other thing about this business is their wacky way of hiring writers.
The company sells subscriptions that include two articles per month, hand-written by a writer, according to their specifications, for which the client pays $100 p/article (the writer gets $20 per).
Writers are treated like short-order cooks in this scenario. If the client doesn't like an article, it can get sent back, for which the writer DOES NOT GET PAID. Or, they can ask for edits, for which the writer DOES NOT GET PAID.
I'm a writer, and I've worked for radio and newspapers and have gone through editing processes before, and I don't know what to say about this place, because there is NO PROOFREADING PROCESS. So, if you have grammatical errors, the article is not long enough or there is some other error (especially if the writer is available and can fix it) - THE WRITER DOES NOT GET PAID.
To make matters worse, the woman assigning me the work was very uncommunicative, writing me one or two words when she could have been working with me to build a long-term freelance relationship. As such, I often didn't know I was doing anything wrong until invoice day WHEN I WOULD NOT GET PAID!
The worst thing is - they are actually not the worse for this kind of writing, only heart-breakingly NORMAL.

Date of experience: August 8, 2014
Pakistan
1 review
5 helpful votes
Follow Adi B.
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Is there any Negative star i can give? Coz they don't even deserve 1 star to be honest.
I am extremely disappointed by the process of this website. I have worked so hard and worked on a project for 1052$. Client was very happy with the project and gave me positive feedback with 5 ratings. Now when i tried to withdraw my earned funds i got message from support that there is an issue with my client's account so that withdrawal can not be processed. Are you kidding me? Is that my responsibility to check all the accounts of my client before go into a project with him? Or why support didn't intimate me when i was working on this project for weeks? Why they only intimate me when i delivered all the source files to my client.? Now that client is not replying to my messages and i am here with this Poor POOR POOR support system they containing with them. Everytime a new person reply to my same concern with his or her own philosophy and that person having few knowledge about my concern.

Some pre-written sentences copy pasted by support. That's really painful and frustrating. Seriously thinking of leaving this website. That is not my duty to verify or resolve the issues of my client. That's support's duty that why the charged us heavy fees and commissions.

I am not going to be silent if i did not get my withdrawal. I didn't worked so hard on my profile to face such situations.

Date of experience: August 6, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Adi, Marcus here. I understand how you feel right now and I regret to hear that you have experience this. Thank you for sending me an email about this. I have just responded it so we can further discuss what we can do to rectify the issue. Please check my response. I look forward hearing from you again. Thank you.

India
3 reviews
10 helpful votes
Follow Mark s.
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I am a member of Freelancer.com since 5 years when it was getafreelancer. Now I moved to another site. I suggest try using http://www.hire-freelancers.com. You can outsource anything. No fee no commission.

Date of experience: August 3, 2014
Egypt
1 review
5 helpful votes
Follow Amit S.
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They said that the employer has an issue in his payment source [$#*! is that they discovered that after +45days] then deduced the money from my balance! What my relation with that all $#*!s?

POOR support copying stupid answers from sheet like robots - not understanding any of what I said - then asking me to contact the employer to contact them! ARE YOU DISABLED?

My advice to not deal with kids/robbers

Date of experience: August 3, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there Amit, Marcus of Freelancer.com here. I can see that you have billing issues. Please send me an email at [email protected] with your username. I will personally check your account and see what we can do to rectify this issue. I will wait for your response.

California
1 review
1 helpful vote
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I had hired an app developer off the website " freelancer.com " to design an iPhone gaming application. She said she would finish the project in a 7 days but she would always never respond to me and when she did she would continue to procrastinate I already payed her 200 as a down payment and 200 more for the. Its already been 3 weeks past the date that she said she would have it completed by. I emailed Freelancer support and they only told me to "keep waiting," which i have been doing for the past 3 weeks. I do not recommend this website to anyone, because you'll be lied to and scummed of your money.
Jin Ge can't be trusted. She is a liar. But on top of that is a bad programmer. She makes mistakes and it will screw your program. Stay away from her.and from the site freelancer.com that pretends that they monitor their programmers.

Date of experience: August 2, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Nikolas, Marcus of Freelancer.com here. Your ticket, ID: RRS-467-42936, about this issue was escalated to me and I've already responded to it. I'm currently investigating your report and I will be needing your assistance in providing further information about the issue. I hope to hear from you soon. Thank you, Nikolas.

Canada
2 reviews
12 helpful votes
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Terrible site
August 5, 2014

Terrible site. I joined hoping it would be better than Elance, but it's possibly worse. Bottom-of-the-barrel job prices, you have to pay to do skills testing, and if you want to bid on jobs within more than one category, you need to pay for that 'privilege.' They obviously don't care about attracting or retaining professionals because of the awfulness of the jobs posted.

Freelancer isn't concerned with providing safe, secured, reputable employment to professionals at all. Instead, they only care about scraping their percentage off of the millions of poor-paying jobs that do go through their site. Like "$20 for writing 150 300-word articles. If I don't like your writing, I fire you."

Uhh, gee. What a great working environment! Don't you want to pay for the privilege of bidding on that fruitful opportunity?

There are so many unserious clients looking to pay nothing for professional-level work and so many people who are asking for spec work, and from what I know about the site, Freelancer does nothing to deter this.

After I signed up, I immediately started receiving emails almost hourly from them and because this was annoying, I wanted to change my email settings, but Freelancer doesn't let you do this unless you verify your phone number. I didn't want to give them my phone number so I emailed them, and they pressed for my phone number. I said I now wanted to cancel my account.

Guess what? You can't! There is no way to delete my account and after multiple emails to freelancer staff, they are still refusing to do so, and telling me that they'll "keep it open in case you want to return."

It's an unprofessional site that wastes your time and money. Avoid.

Date of experience: August 2, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there Lindsay, Marcus of Freelancer.com here. Thank you for trying out our site and providing us feedback about our services. You have mentioned issues about our bidding process, payment system and account settings. I would like to hear more from you and be able to address each of them. Please shoot me an email at [email protected] with your username and I'll be looking into the issues you've encountered as well as your account closure request. I look forward hearing from you. Thanks.

India
1 review
0 helpful votes
Follow sagar v.
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I'm recently opened my account, I want to try it first and it is free for thirty days but when I get project then they tell first deposit some amount but how can I believe that it will success or not or they will give me project, I feared that I invest or not, if I will invest money after can they give me project really?
Please Give me suggestion...

Date of experience: August 2, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Sagar, my name is Marcus and I'm from Freelancer.com. Thank you for your signing up to our site to showcase your skills. Send me an email at [email protected] with your username and I will take a look into your concerns. I hope to hear from you so I can assist you and give you a walk-through on how the site works. Thanks.

NL
1 review
2 helpful votes
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Respected Sir
August 4, 2014

Respected Sir,
Today, I am feeling shame to complain freelancer.com even i earned 550 reviews. I am working in freelancer.com since 5 years, but why they try to cover their loss from service provider. We are providing E-book writing services in freelancer.com. We are working in freelancer.com because it is regulated by ACCC. Now a days freelancer.com is technically stopped people payments to cover their own loss. We wrote book and handover it to our client from freelancer.com message box.
I want to withdraw my $800 that earned from this book that we have written for our client and client also paid via freelancer.com. But freelancer.com stopped our payment even project was closed and they cancelled our withdrawal of $800 because freelancer.com is saying that we have the issue with your client credit card company.
Is it my duty to verify the client identity and credit card extra? Why freelancer.com stopped our $800 and refused to pay us. We are students and writing to collect our fee and also compromise in our studies. After putting too much effort then nothing in our hand. Freelancer.com holds our $800.
Please it is requested to strictly discuss these payments issue with freelancer.com. Why they are transferring their loss in service provider. Why they charge too much gold membership fee if they cannot secure our payments. Is it not a mental torture? I have also sent an email to ACCC.

Looking for positive feedback asap. Thanks

Date of experience: August 1, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi there Sara, Marcus here. Thank you for sending me an email about this issue. I am please to inform you that your withdrawal request has already been processed. If you need further assistance, feel free to email me again. Have a great day.

Bangladesh
1 review
2 helpful votes
Follow Prakash M.
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I am really sorry to say I lost value of my time and now building awareness agonist freelancer.com. I lost value of my time which has been robbery by freelancer.com.

Freelancer.com stolen my money by following ways:

1. Freelancer.com post big amount project and influence to accept it without milestone. When you accept the project the employer will stay unresponsive and they will get deduct large amount as project fee. I lost about thousand dollar in this way.
2. Freelancer.com reverse earned amount and advice to directly contact with employer to get payment. This is a kind of robbery I lost couple of hundred dollar in this way. Few days they says employer is under review now they closed employer account and taken my earned money. This kind of project and employer actually freelancer.com itself.

Date of experience: July 31, 2014
Canada
1 review
1 helpful vote
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I wouldn't rate freelancer there good scam artist. I used them for a upgrade for my mobile site, I made the mistake of uploading through PayPal all the money for the job. Halfway through the job they suspended the guy and when I went to withdraw the money they suspended me. I followed all there request including the verification number and the drivers licence with my photo and all and they still refused to return my money. This one small job cost me a thousand and more. I would not use them ever again.

Date of experience: July 27, 2014
Jielyn L. — Freelancer Rep
over a year old

Hello Brian, my name is Marcus and I'm from Freelancer.com. Please send me an email at [email protected] with your username and ID of the project you are referring to. I will take a look into your account and see what we can do to rectify it. I look forward to your email. Thank you.

Pakistan
1 review
1 helpful vote
Follow Katie H.
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I would like to tell you. I was user of Freelancer.com and I had 200+ Feedback on My profile. 1-2 time they email me but unfortunately that was in spam and I didn't see. Suddenly they Closed my account and get my funds as well. I have about $1700 USD and 200-250 Pounds. I was keep requesting them to forgive me and give me another chance but they didn't. I am really dissapointed. They took not only my money even my account and 1 1/2 year hard working and my time. I even offer them to get my money just allow me only 1 chance. I even told them to discuss with Matt Berry if they want and He is good person and I was thinking that they will give me a last chance. I was begging in front of them to give me just a last chance and I will correct my each and every mistake right now. But they snatched my job and honestly I am poor now. I have my family and we are facing job crisis in Pakistan and I founded a way of earning through my skill but they didn't listen a single word.

One more thing I would like to mention here that when skrill.com (Moneybookers) closed account they return your money but Freelancer.com robbed and they will always support Employer no value of employee.

It would be good If they will read my comments and response. I would love to work with my account again. Please It's request. Again I am ready to correct mistakes whatever they want me to do.

My username is: KatieHammond

Date of experience: July 26, 2014
Australia
1 review
0 helpful votes
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I've work with freelancer.com and I have huge project there. I hire the people around the world. Just searching about perfect person! I'm satisfied person who work with freelancer.com. People use to complain about everything through the net without email to company directly! I don't know why?! I have a question and sent an email to freelancer.com and they replied soon and their words was very supportive and kind as well!

Date of experience: July 26, 2014
Philippines
2 reviews
6 helpful votes
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Hey, I've been using Freelancer.com almost 3 years now, at first you really need to be patient and I know how painful it is to lose something valuable to you. Though negative for others, my experience with Freelancer.com is great, I won several web designing contest, and received my payment in full. Had recent web designing project worth over $500 with no problems at all. Being extra careful pays off. Maybe try these tips, they might help you:

1. First, before accepting a project, make sure the client has a verified payment method and created a milestone so that it will cover the fees that Freelancer.com charges, this will also protect you from being scammed as freelancer.com would be in the middle.

2. Investigate - Don't get too excited when someone finds and hires you (because I don't, I investigate first), don't click that "ACCEPT" button yet! Investigate first before accepting it. An example would be what mentioned in no. 1.

3. Negotiate - Don't be shy, your profile speaks for you (tell the client about your feedbacks and previous projects), this will gain trust of the employer. Ask for milestone payment before accepting the project (explain freelancer.com fees), do a counter offer if you feel like you are doing a tough job and paid less.

4. Regarding contest, I make sure that the contest price is guaranteed. Meaning I get the assurance that I will get paid for it. I also observe the client's behavior when it comes to his judgments in the contest entries, when I see creative designs being rejected (e.g. Poorly designed entries chosen instead of quality entries), that's when I back out.

Hope this helps you out. Cheers Freelancer.com!

Below is my freelancer.com account:
https://www.freelancer.com/u/arcBshopEyek.html
http://video-to-mp3.org

Date of experience: July 25, 2014
Serbia
1 review
0 helpful votes
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I have been freelancer working through Freelancer.com for several years now. I have been robbed a few times, and Freelancer.com did nothing to help me. They basically told me that there is nothing they can do. Earnings are ridiculously low. I quit looking for work there because it is really demeaning.

It is website that exploits poor Indian and Philippine freelancers who are cheap and under educated.
If you need quality, do not go there.

Date of experience: July 25, 2014
Jielyn L. — Freelancer Rep
over a year old

Hi Vlada, Marcus of Freelancer.com here. It is good to hear that you've been using our site for several years now; though, it is unfortunate to know that you have encountered issues. Let me take a look into your account to see what I can do to rectify it. I hope to hear from you, Vlada. Thank you.