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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Just wanted to inform to the Freelancers out there to be careful with this employer. In his job postings he will say that milestone will be created after 5 to 7 articles. I did 6 and I had a very hard time getting him to create them. Ended up chasing him for payments for more than a month. He gave a million excuses, e. G: waiting for his client, milestone system is down etc, but at the same time asking you to submit more articles to him.
Fortunately the Freelancer support team helped me out with this one. Like a sulking kid, he paid me. He told me to give a 5 star review and he will do the same for me. I kept my end of the bargain but he gave me a 1 star review instead (a total sore loser).
I think he has done this to a lot of other Freelancers as well. Avoiding payment then he blackmails them for 5 star reviews.
Please be careful with this employer. He has no professionalism whatsoever and will do whatever he can not to pay you. I really think he is just a high school kid with no life. Very immature.
I had a good experience with FL support though so thanks to them as well.
This site is a nightmare. The support system is there to deflect issues, there is literally no dispute system (it's only there to take some of your money and allow the employer not to pay for work). More then half of the employers are scammers, and they complete less then 30% of the projects they create. The contest system is rigged, and they manipulate the number of projects. Half of the projects in every category are already over. They charge for everything like tests, bids, disputes. I made 900$ in the span of 6 months, and this month I am down 15$. So if you plan on scamming people for free work, by all means, this is the site for you. If you plan to work, stay away from this site. I ended up loosing 15$ on my last 5 projects. Only one of them was paid, and I lost money on all other 4, because of the freelancer fee they make you pay before project starts.
Hello, Bozidar. We regret to learn that you feel that way towards the site. We always advise users to be very careful in accepting projects. If you have doubt or need assistance, feel free to contact our Support via chat or email and we will be more than happy to assist you. If you recently had a problem with a project or contest, though, kindly send an email at [email protected] so me and my team can check this. Thank you and looking forward to hearing from you.
I am trying to become a freelancer. My technical skills are excellent and I thought Freelancer.com would be a good way to find employers. So far it has been a nightmare. They charge fees for everything. Searches don't return results properly or even at all. The interface is difficult to use. Dispute management is non-existent. Tickets are closed as 'resolved' when they are not. Advice on technical issues is appalling. The 'exams' aren't accurate and some questions are outright wrong (my English should not be better than that of the exam I'm sitting to prove that my English is good). Basic functions don't work and instead of bidding on work I spend my time trying to deal with problems. I am giving it two stars (instead of one) as the times I've talked to someone using the 'Live Online Support' the people have been friendly. Not helpful it's true, but at least they're not rude and I figure manners have to count for something.
Hello, Bella. Thank you for your honest feedback. Please allow me to address these issues:
*We charge these minimal, reasonable fees to help us improve the site and to give our users the best online workplace.
*If you are having a hard time to navigate through the site, do not hesitate to chat with our Support Team.
*To know more about our Dispute service, you may refer to this link: https://www.freelancer.com/page.php?p=info/dispute_policy
*The tickets are closed after 24 hours of no response from the user. This doesn't mean though that we have considered the concern/issue closed. Feel free to update the ticket and we'll address it accordingly.
For more self-help articles, you may visit our Help Center: https://www.freelancer.com/support
I agree toal scammers. Some of the freelancers are ok, but the company management are non responisve and the answers are usally whatever is suitable to them. They take money left and right from your account and you will never get a rewfund. I agree totsl scam
Hello, Allam. Did you recently encounter problems with your account especially regarding transactions? Our Support is available 24/7 via chat and email. If you have queries or need assistance, feel free to contact us and we will be more than happy to assist you. Thank you.
About 5 days ago i started to use freelancer and i manage to get done some project, all employers paid me and give me possitive feedback, i even hierd a guy to work for me and ofc i paid him and all was fine till today wen I wakeup and find my account susspended without any reason. I contact support via chat online, and he said to send mail to *******@freelancer.com. Ok done send mail and after 5 hours to get a response from them:
"
We regret to inform you that your account has been closed by Freelancer.com administration. We offer no recourse for rebuttal for this penalty"
So now all my money that i made by doing the project and ofc the employers got the job done, are gone, i say done wanish, abracadabra..., and even the guy that i hierd got scamed, they took even that money that i paid him!
So ia basicly i worked for free all my work go 0 paid!
Stay away from freelancer.com, trust me you will regrate using them!
I realy hate to post reviews, this is my first review!
I hired an editor through freelancer for proofreading. He was very professional and overall I was happy with his work. Two days after the completion of my project, I realised that they withdrew from my account 41.22£ for no reason whatsoever. Stay away.
Hi, Niovi. This is Lara and I'm from Freelancer.com. Kindly send me an email at [email protected], with the complete details of your concern, so that me and my team can check this. Looking forward to hearing from you.
They (formerly getafreelancer.com) used to be my number #1 source for finding freelancers on projects, and never had any issues for many years. Overall, I had good experiences until they started to be the big brother type with suspending my account and need to constantly do an ID verification! They are not a government officials and asking for personal documentations when they are just a bidding website! I haven't done anything illegal except they are treating me a criminal!
After 10 years, I will start looking for another freelancer websites and taking my money somewhere else!
Hello, Joe. I understand your frustration regarding your account. However, we need you to understand that we are only doing this for your accounts' security. Kindly refer to the Verification Center for further instructions. Thank you and we look forward to hearing from you. Take care!
They charge you for commission fees before you get paid! With that being said, there are a lot of employers! Who offer jobs only to new comers. Since new comers have no idea what is going on, they would accept the project and as a result, they get charged a non refundable commission fee by freelancer, what happens next? Employer disappears! NEVER accept any project before receiving milestone and beware of rip offs when you are trying to withdrawal. A word to the wise, don't waste your time and money! Stay away from this website.
Hi, Que. This is why we always advise the users, employers and freelancers alike, to be careful in awarding and accepting projects. It is also best to discuss the project requirements directly with the other party before starting the work. For more self-help articles, you may refer to our Help Center: https://www.freelancer.com/support. Thank for your feedback. Take care!
Just posted a project about an hour ago and in less than 30 seconds I had over 20 bids. 99% OF THE BIDS were automated the system bid on behalf of the providers! What a joke this site is! Keep the negative reviews piling up and hope we can get these CROOKS in some legal trouble soon!
Hello, Steve. We understand your concern regarding the quality of bids that the freelancers submit. We do not have control over the users' actions, but, you can be assured that we monitor these. We are also continuosly improving our bidding system to prevent "spammers" from bidding on projects. We appreciate your honest feedback regarding this. Take care!
I have tried to hire Freelancers several times and have been unsuccessful getting a completed project. I will be sticking with Upwork from now on.
Hi, Rebecca. It is rather unfortunate that you were not able to maximize everything that Freelancer.com has in store for you. If you will give us another chance, we will be more than happy to assist you. Feel free to contact our Support Team for any queries that you have (especially regarding posting projects and selecting freelancers) and we'll be more than happy to assist you. Looking forward to hearing from you. Take care!
I own small business and I used to be a regular user of Freelancer.com. Over the past two years I have paid for over 20 projects.
Two months ago I downgraded my account from one of the paid memberships.
Since then I have been able to release any payments without providing Freelancer with unnecessary ID.
I have an open project with over $2,000 sitting in milestones. The freelancer wants to paid but I am unable to release the payment. I am using my PayPal account (the very same one I have used 20+ times with them.) and they still ask for more ID.
Now I am forced to contact PayPal for a refund and pay the freelancer separately.
Advice for anyone thinking of using Freelancer - DO NOT. They have their hand in your pocket at every opportunity, the support staff are arrogant and horrible PLUS there are much better outsourcing platforms around. I really REALLY recommend avoing at all costs.
Hello, Lee. We understand your concern and apologies if this has caused you inconvenienec. However, please understand that these protocols are implemented to give all our users a secure workplace. This, I believe, has been explained via tickets HTG-935-62581 and QIJ-555-93865. Thank you for your understanding. Take care!
This site is so classless, I joined contest here and all I see are images stollen from other sites. They don't even do anything about it. Most of the contest holder don't even know that those images are stolen. The site has the worst UI seriously their site is been online for a long time and they can't even fix the bugs. Plus almost everything you do you have to freeking pay up. Even just taking a test you need to pay up. If you don't want your talent to go to waste don't join this site. It's a waste of $#*!ing time. Also you can only bid for just a few jobs and they suddenly they will require you to pay up. $#*! THIS SITE!
Hi, Drew. Thank you for your feedback. We would like to assure you that we have a dedicated team assigned to monitor the contests posted on the site (including the contest description, entries, etc.). We do not tolerate unprofessional behaviour on the site and proper sanctions are issued to those who violate the site rules.
Bids - free bids are given to users once they sign up. If they decide to upgrade their membership, they will not only receive additional bids, they may also enjoy lower project fee, additional features, etc.
We appreciate you taking the time to give us an honest feedback. We'll use this to further improve the site. Take care!
I was #38 coder on vworker.com(ex rentacoder) where I worked since 2002 with over 300 projects completed on time and 10 rating on all. Then freelancer.com comes in and buys the site, including the users, they make a shamefull import of projects and I can bid now 10 times per month(pay if I want more) and whenever I bid I am last, after their 20-30 robot bids because I show up as new user with 0 projects completed. They bankrupted me!
Hello, Mihai. I double-checked your account and I am positive that it is showing all your reviews. You may refer to your profile to verify this. If you have further queries, do not hesitate to contact our Support Team. Take care!
I signed up for freelancer maybe 6 months ago not sure. I hired someone and that person was an absolute nightmare. He was supposed to hyperlink a table of contents - did it wrong and then asked me to pay him more, then kept harassing me about wanting more work. So I switched to a different freelancer site and had good results. Now today I realize I've been paying $10 a month for my freelancer membership. It seems that if these things were legit, I might get a notification that I'm paying this.
Hello, Melissa. Kindly refer to ticket ID UQV-877-43534 regarding your concern. Take care!
This place is terrible! I was hired, send my work thriough freelancers chat but the employer never pay for my work and... freelancer charged their commision to my credit card!
Two days ago I closed my account as a freelancer, after complaining for more than a month, without any help to solve the situation.
Freelancer charge my credit card with $24.14 for nothing!
Please keep away from this site!
Hi, Mercedezi. I regret to learn about your experience. Can you send an email to [email protected] for us to check on this? One thing, though, please note that a user can file a dispute if there is a pending Milestone Payment linked to the project.
We will be waiting for your email. Take care!
I hate writing bad reviews, but sometimes they're deserved... I went to freelancer to hire a web designer. I also went to Guru and Upwork. I found Freelancer by far the worst of the three. I think every submission I received was from people who likely couldn't handle my complex requests. And the site itself is difficult to use compared to Upwork and Guru. Overall, a bad experience. The extra $30 I spent was a waste too. Just a bad site. Save yourself the time and money - don't use it.
I joined freelancer.com and decided to pay £24 for help with finding a freelancer. No one contacted me and after payment, it said that Pay pal would be charging me a monthly fee. This feels like a total scam. They did not refund me when asked and I would not recommend this company to anyone.
Hello, Lee. Kindly send an email at [email protected] with the full details of your concern. Me and my team will check on this as soon as we receive your email. Looking forward to hearing from you. Thanks!
Was deciding to upgrade my free membership and actually work as a freelancer on the site, and when you check their reviews ---- it's OH MY GOD! Hundreds of people - all giving an image of a 'Big Negative Review'. And to find a positive review, you really need a microscope.
What the hell is this?
Freelancer team, please do reply.
Hi, Keval. This is Lara from Freelancer.com. We are aware of the negative reviews about our site. We take time to read each review and it helps us to be better and improve our site. We aim to give all our users the best online experience and a secure workplace. Having said this, though, we cannot discount the positive reviews we have - whether it is written/posted online or not. We are happy that we have changed a lot of freelancers'/employers' lives.
We are glad to know that you're interested in upgrading your membership to further maximize the site services. Should you have concerns, queries or what not, feel free to let us know and our Support Team will be more than happy to assist you. Take care!
I worked with freelancer.com but right now freelancer.com closed my account no any reason... freelancer.com don't have any solid reason to close account... and my almost 400$ lost that's why... I gave all the information and security answers but freelancer.com team is not believe on me the main things is mobile number I've mobile number access but freelancer team not understand my concern... I'm too upset from freelancer.com
Hi, Furqan. I see that this is being addressed via ticket ID AVY-810-11053, and is being reviewed by out team. Kindly refer to the same ticket ID if you have further queries. Thank you.
I am a participant guaranteed contests. But when I withdraw my funds was canceled because there are issues that they need to follow-up on the account of contest holder. I sent a message to contest holder and he did verify payment. But Freelancer Support reply contest holder that they now want him to send them his government issued id, my bank account statement and a picture of himself holding a copy of some form they want him to print out. He said that was they treat him as a criminal and didn't done.
When contest holder got the files in contest handover and money is added to my Freelancer account, it is difficult to ask them to do more verification steps. Freelancer doesn't make secure payment method before contest holder posted the contest. I was very disappointed when I participate in the competition are guaranteed but not withdraw money from Freelancer.
Hi, Nota. I understand your concern regarding this. We have addressed your concern via ticket ID SME-757-83557, and we want to assure you that we are doing our best to help resolve the issue. Should you have further queries, do not hesitate to update the said ticket. Take care!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.


Hi, Suzana. Thank you for your feedback and warning to other users, as well. For us to check this further and see if a sanction has to be issued to the employer, kindly send an email at [email protected]. Thank you, again! Take care.