FreelancerReviews 20,200

Held first payment from my employer for 15 days. For second payment: It's been 2 weeks since my employer paid the Milestone and Freelancer put my pay on hold to "verify" my identity. I uploaded the papers they wanted and I am still waiting for them to release. Live Chat said they'd send it "higher up" which is exactly what the email said 3 days ago.
My employer has been fantastic. Freelancer.com has been horrible to deal with. I've done the work, my employer's paid me for it and for some reason Freelancer feels they have the right to HOLD it. :( So frustrated, ready to quit my job with employer which is unfortunate because we communicated very clearly on job and payment. It's only Freelancer ruining it.:(

This is NOT being handled correctly by the "Higher ups" as Freelancer has just stated below. They are still holding my money, even though I've provided them with a valid DL and a mailing address identity with my Voter's Registration. They know my bank account is valid because they took a deposit from it (WITHOUT MY CONSENT) and are now saying they are waiting for me to validate that the money was deposited back. Wouldn't that be a separate grievance filed by me? It has nothing to do with Freelancer releasing my money for work I completed 4 weeks ago.

I was looking for my web project for a site and came by Freelancer.com. I went through it and notice there were quite some projects. So I made an account and added my project. So far so good but then we I add my cc for validations problems started. CC was validated but the money for the project milestone was refused. After several attempts freelancer support desk contacted me and advise that my bank refused the transaction. So in order not to slow the project I chose for wire transfer in Europe. I copy the data show in freelancer description and did the wire transfer. This was my biggest mistake. Couple hours later my Bank fraud division called me that there were several attempts from an suspicious company to collect money from my cc. I told them that I did tried to do the transition myself but figured that there must be something wrong with the site as I never had it before that my back is blocking my transactions. So I got worried regarding my transaction and contacted Freelancer on the wire transfer. They asked me for print screens and data but also after remainders they did not respond. I have check with my bank and they advise that the money has been received by the bank in Germany so it should show on my freelancer financial account which is not the case.
I must say that the freelancers on the site look legit and are will to work on the project but freelancer.com is a different story. I have not seen a support desk in years from a proper company that is not responding to finical issues so slow or not at all.
Now the question remains if I will ever see my money back or see it ever in my freelancer account so that I can pay the project.
Bee warned if you use freelancer.com use Paypal or CC were you have the control of your own money on this website.

I am a student and am using Freelancer for some assistance in project. However, I was told that it was FREE at first. Unknowingly I did not know that it was under the PLUS membership. So I assumed after the first month or so it auto sticked to PLUS membership instead of the FREE membership. Recently i went to my transactions to look up of the spendings I have spent on freelancer. However I have seen that Freelancer deducted money from me monthly. My credit card statement will only send me the amount and i did not request for the Credit card statement for many months. Therefore I hope freelancer will be able to refund me fully for the total amount that they have Charged me for the PLUS membership when I barely even used it.

You can bid and ask for milestone. Employer awards you, you ask employer to create milestone but employer says" freelancer suggests me that only create milestone if project is completed". And freelancer suggests me "Only accept job if employer create milestone". Employer enjoys total right create milestone or not. But what to worker? Just bid; get project completed; give commission to freelancer.com before you earn and go back empty hand.

My suggestion to those who want to work on freelancer; dont trust this website. If employer have good review; they have only good. Because freelancer doesn't allow to share your experience with them. They only allow to rate if project completes successfully. If project is not successful they can't so how other can know that he is good or not. Dont trust on their rewards(badges) like payment method verified, made deposit and blah blah. Its totally crap this doesn't help for anything. Its just stylizing your profile.

Freelancer.com is only in hunger with your money. They just seeks money where they can get. Not good support; no protection of employer and worker. And milestone is only "$#*!" id doesn't do anything for you except holding money(if employer pays)

It is dubious that Freelancer has the option to delete a user account, and that the option is available while the user has open projects. This feature alone is encouraging for a lack of accountability.
I've just joined and out of three projects I received two were scams. Two users deleted their accounts shortly after awarding me the projects, but not before I already wasted a couple of days working. Many of my freelancer colleagues seem to agree that Freelancer is creating fake accounts and fake projects to rob their honest users. They could at least have the decency to delete the fake accounts IMMEDIATELY after they award them, such they at least rob you of only your money and not your time too.

My first experience with freelancer was ok. The next two was a disaster. The person I used the first time and tried to use the second time decided to go into business for himself so he couldn't complete my project. The next person I found did not respond back once I payed my money. After I put in a complaint in with customer service (or lack there of) he then responds and gives me a horrible mock up of what I needed after I forgave him and agreed to move forward. Since the horrible mock up I have not heard from him for 3 days.

I live in Oregon home of Nike, Adidas, Columbia and Wieden + Kennedy and know many people who both work at these companies and have used freelancer at one time or another. I will make it my duty to make sure none of them ever do again!

I am now behind schedule a week and a half.

DON'T USE FREELANCER.COM

- I am a prefferred freelancer on freelancer.com and all started off great but it does look like they are indeed a scam.

I was paid a 50% milestone from a client and completed 90% of the work. However I was unable to complete the job so offered the client a full refund (and let them keep what was done).

My account has been frozen with nearly double the money required to refund the client. Client has not been refunded and I have been unable to work for the past 3 months despite numerous emails both from myself and the client.

I am in the process of filing small claims court in Australia as well as making a complaint to ofcom here in the UK. It would be greatly appreciated if someone from freelancer could forward me to the correct person to help assist with these issues. I won't however hold my breath.

I have created my freelancer account 3 months ago thinking i might do some work and earn money in my free times. I just realised that they have upgraded my free account and charged me 10 usd for everymonth. I wasn't even using the useless website. It's almost impossible to find a legit work. And even if you do they take the most of money you earned.

Update: I have contacted paypal and freelancer.com about the same time asking for a refund. Paypal get me the refund i asked in a realy short time. So if you got charged like me just contact paypal, told them how they scammed you and ask for a refund.

Hi we 3 partner using freelancer id. But by mistake my friend come to my office and they connected to wifi and there is some problem in there paypal so they used mine paypal. So freelancer closed id of all of 3 friends while we give all proofs that we all 3 are different. We coordinate with tier 2 support also but they not give us response we try many time to contact them but till they not response because of that we all three suffers financial loss.

If they really good and not want to grabe my money atleast they start one account but they not they grab my money.

https://www.freelancer.com/u/opustechnology.html

The website freelancer.com is designed to make money off of the freelancer mostly with occasional legit projects in between.

I think freelancer.com is creating ficticious projects easy enough for people to work on then credits your account and charge you a fee. They then claim the merchant was bad and take away your "fake" earnings while still charging you a fee.

If you just take a step back and look at the postings you can see that most are basic vague postings.( I grant there are legit projects) but most are really designed for you to "win" and charge you a fee.

They probably also play this game of taking your hard earned money be claiming bad vendor etc...

Either way its basically a scam site. Unfortunately, it has yet to be fully exposed.

In the meantime, you have linked your bank or credit card.

Answer this two questions:

1. Would you ever give someone from a spam email your account information?
2. if it looks to good to be true it probably is.

Still away from this site (fyi) username is fake below

Started a competition for design website £550 guaranteed. I then changed the description of competition twice, looked at bank statement and freelancer have too £1650 from my account. Spoke with them and they have told me I requested 3 websites? I have logged a paypal complaint and freelancer have disputed saying I had downloaded and completed 3 times? Downloaded and completed what exactly? Competition ran for 30 minutes before I realised and cancelled all transactions and project.

UPDATE

Freelancer are now saying to Paypal that the £1650 is a deposit against work done to try and steal the whole lot! Funny how freelancer agents (who read these) are not commenting on this thread?

DO NOT EVER DO A COMPETITION WITH THESE GUYS YOU CAN JUST WAVE GOODBYE TO YOUR MONEY!

BEWARE, why would freelancer say completed transaction to PAYPAL? Unless they were just a complete SCAM!

(have messaged you my username now)

UPDATE 6/11

No contact from freelancer have sent my details.

Freelancer have now changed their story with Paypal, originally they said I had downloaded all the content, then they said it was for 3 websites (same name?) and now they are saying it was 3 deposits towards one website. Paypal do not refund deposits! This is a FRAUD, they know how to play the system with paypal and are completely lying to try and steal £1500+ from me. I cannot state how much you should do NO business with this outfit. Reporting tomorrow to Action Fraud, whom hopefully will investigate. Not just nicking £20 deposits but they are tyring to steal £1500! WOW!

I RARELY write reviews but I am beyond upset. An employer hired me and Freelancer.com charged me a percentage of the bid price that was accepted. The employer decided to not work with me and would NOT cancel the project. I cannot reach her. I have spent weeks trying to get a reasonable reply from Freelancer. I finally got someone on live chat who told me that I had to put in a request to cancel 7 days after the expiration of the project. I was told I would not receive a refund. Then I was told that the project would automatically close after 28 days and that I will have to request a refund again and an investigation would be done. Then I was told that the fees are non-refundable. The guy on the live chat would not provide me with a contact number to speak to someone and ended the chat by simply saying he couldn't help me anymore. I am now out of money for a service I was unable to provide and Freelancer is a scam. STAY AWAY!

REPLY TO FREELANCERS RESPONSE- It has NOT been resolved. You still have my money and I have to invest the time to call back and go through the whole process 28 days after the project expired. I am not investing another freaking minute trying to resolve this. To have to wait that long after a project is cancelled to request a refund that I was told I would not get anyway is a waste of time. I will cut my losses and continue to warn everyone about Freelancer.

I was scammed by an employer through some currency exchange project. I got my milestones released and I sent the employer money via skrill. However few hours later, my account balance turned to negative and i was penalized. I asked the company why didn't they hold funds of emplyer and penalized him for trapping innocent people? Now they say you have to settle payment issue off-site. How cool they are... a scammer would settle payment issue after scamming me?

If you use freelancer it can be good unless you have an issue - then you're screwed! Their customer support process is useless. It is slow and they have no effort or care.

I can't make payments at the moment and it took 3+ days to get a response to which they said "must be your bank"... I waited 3 days for them to spend 7.5 seconds on the issue...

Not too mention the fact that they just bill you for services that you never ever signed up to. Thankfully I had credit card problems because when I did, I reviewed my history and saw they had billed me for some subscription plan that I had no idea about. No notification whatsoever - that's obviously how they make their money - raping an pillaging their users!

I'm really starting to hate freelancer - f----ing theives

Hello,
I'm writing here because I had terrible experience with Freelancer.com

It letterly stole my money, I get a job with 1250eur the first thing they did is deducting 125eur project fees after finishing the first milestone with 650eur the employer deleted the project two days latery my funds are gone!
I contacted them and they said the employer account suspended.

Now I loosed my money and paid a fee for that!

Why they didn't verify users and payments?

Why should I handle the fees of their bad system?

###UPDATE 25-Oct 2015 ##

BE AWARE OF THIS SITE

This site is the scammers protector they protect scammers and fraudulent not hard working freelancers.

This site claiming that the employer is involved in fraud activity so that why money was reversed.

I asked for the employer name and address to sue him for fraud they refused to give me such information to protect fraudulent from justice!

I think this site is supporting scammers be a ware.

Hello, due to all the problems you mentioned I heard that a new website about freelancing was recently launched.
It's name is FreelanceTarget.com I checked their price list and comparison table and it's really cheap. Nothing to be paid for the workers!
The site is populating right now but I think we can give to them a chance, personally I have to revenge all the money that Freelancer.com took from my account with noreason at all!