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Freelancer

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
6 helpful votes
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I requested for withdrawal of $48 but after two days the withdrawal status was insufficient account. So i cancelled the withdrawal but instead of credit of $48, now the website is showing me balalce of -$43. They unnecessarily charged me $91 and debited my $48 and again showing insufficient balance of $43. I have attached the screenshot of the transactions. I never get such entry of reversal of project. This website stole my money of 2 projects.

I hate this site. They are cheaters.

Date of experience: April 25, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Mayuri. We understand your frustration on what happened with the prize. However, this was done for security purposes. As explained in ticket ID WEA-399-53554, we only have good intentions in doing this. Thank you for your patience and understanding.

Pakistan
1 review
3 helpful votes
Follow tec g.
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Hi there,

I have been working on site and it was all good. One of client charge back 649 euro and my account balance become negative. From last week i receive no response.

Freelancer.com saying: Please deposit funds make account balance positive. They stopped my bidding. I cannot place bid on jobs.

What is my plan, open bidding so i can bid on jobs and earn so balance can be settle. From last week i have never heard from help. Please resolve issue ASAP and lift restriction from account of bidding so i can work and resolve account *******@Lara, already send you email check ticket for yourself SCK-721-******* and other ticket on site JZM-186-*******.

Waiting for it to be resolve ASAP so i can get started.

Thanks.

Date of experience: April 25, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, thank you for reaching out to me. Kindly continue to refer to ticket ID JZM-186-26584 for updates regarding this. Thank yo and take care.

New York
1 review
6 helpful votes
Follow Anne L.
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Although there are legitimate projects on Freelancer, the site does it's best to exact bogus fees from Freelancer. In fact it even runs an algorithm with a fake company called Faithartistry in order to trick new freelancers. You are offered a $600 job from Faithartistry.com. If you accept you find out the company does not exist, but Freelancer still exacts its $60 fee without a refund (unlike sites like Upwork which have built in protections against fraud). I was contacted by this algorithm twice, exact same messages, and even sent a text message telling me I had been awarded the job. Freelancer benefits by scamming unsuspecting clients, and I caught them in the act. Beware.

Date of experience: April 25, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Anne. We can assure you that we do not charge fees just for the sake of it. The list of site fees and charges can be seen here: https://www.freelancer.com/feesandcharges/. In addition, I can see that this is now being addressed via your ticket DHR-119-16953. Please do not hesitate to let us know if you have further queries. Thank you and take care.

Missouri
1 review
6 helpful votes
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I've finished job with fixed price, but employer just deleted the project and closed his account without paying single $. I was charged for project fee. I did screenshots of the project before it was deleted, but support is silent. This site has definitely worst payment system. Basically you can create account, deposit, create a project, get what you want and pay nothing. Just cancel deposit, delete the project and close your account. I wonder why it's still working.

Date of experience: April 24, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Stanislav. Lara here from Freelancer.com. I see that this has been addressed via ticket RNS-551-55612. If you have further queries, though, do not hesitate to let us know. Thank you and take care!

Hawaii
1 review
3 helpful votes
Follow E G.
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Scammer Heaven
April 24, 2016

You can't trust anyone on this site even though Freelancer.com claims that they do verification checks. Even the employers on there are scammers. I completed a job and as soon as it was finished and time for me to receive payment, the employer was ghost.

Garbage.

UPDATE 4. 29. 16**************
It gets worse if you contact customer support! I really think no one there has any clue what they're really doing; random different people will e-mail you asking for the same information even though you've already sent it. They even have a random worker on Site Jabber.

This is why scammers use Freelancer.com. They know that if you go to customer support you'll get the runaround and they'll just go on their merry way and look for the next chump to steal from.

JUST SAY, "HELL NO" and trust the reviews. Freelancer.com is really as terrible as everyone says it is.

Date of experience: April 24, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Lara here from Freelancer.com. This is why we recommend asking the employer to create a Milestone Payment before freelancer starts any work. This is to assure the former that there is a payment waiting for them. Anyhow, kindly send an email at [email protected] so me and my team can check this for you. Thank you.

Philippines
2 reviews
14 helpful votes
Follow Shirly J.
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I am new in this site, but I didn't know that their site just have a free trials and after that they get money to my PayPal and credit card account just to force me pay their membership plan. I didn't click any membership plan. I was shock! When I check my money online, it was decrease. I am asking for refund and ask my PayPal account to dispute them so that PayPal will review it. Freelancer.com replied to me and ask me to close the dispute so that they can refund me but I am asking then to refund my money first before I close the dispute and resolve the problem.

Until now, I am waiting for my money to refund. Please refund my money.

Date of experience: April 24, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Shirly. Please send an email at [email protected] so me and my team can check your account and why was it closed. I can assure you that our site administrators do not close accounts for no reasons. Hope to hear from you soon. Thanks!

Florida
1 review
6 helpful votes
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Freelancer.com seems to be a great idea but the way the system works might mislead people. The portal claims it is safe and offers money back guarantee, but is not true and the customer service really ignores people, they take several days to reply through a ticket base system, always with evasive answers that just protect their abusive policies, and the phone never answers.

Freelancer allows the possibility to offer services all over the world, as well as customers to receive service outside their country boundaries, they just forgot to follow other countries laws and guidelines. Such company claims to be the market leader should not mislead and ignore customers this way, and I am pretty sure America is no longer accepting this kind of treatment anymore.

Date of experience: April 23, 2016
Jielyn L. Freelancer Rep
over a year old

Hi there. I believe this has been all sorted out via ticket ID YUD-359-96724. Feel free to update it if you require further assistance. Thank you and take care!

Spain
1 review
5 helpful votes
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UNTRUSTWORTHY SITE
April 22, 2016

They aren't clear about the money they charge on freelancer, they never tell you they'll charge you everytime you accept a job, no matter whether you accomplish it or not.
I'm really disapponted and I'll NEVER USE this website again.
I lost 50 $ they charged me for a job I never did.

Date of experience: April 22, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Gloris. Lara here from Freelancer.com. Firstly, the fees and charges are listed in this page: https://www.freelancer.com/feesandcharges/. Project fees apply to both parties once it is accepted. This was also explained via the ticket ID KLH-361-70306. If you have further queries, do not hesitate to let us know and we'll be more than happy to assist you. Thank you and take care!

TW
1 review
12 helpful votes
Follow goldloving m.
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We are hiring lawyers in Australia to sue freelancer.com
We will create a website to collect those victims's proofs.

They eat our money for no reason.
And
They don't give back your deposit (They say: "delay", actually they won't give back the money and waiting for your forgetting)

Date of experience: April 20, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Mary. This is Lara from Freelancer.com. I would like to see what happened here. Please let me help you. Feel free to send an email at [email protected] so me and my team can check right away. Thank you and looking forward to hearing from you.

Sri Lanka
1 review
12 helpful votes
Follow Gayani D.
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I completed one of my freelancer job on 27th of March 2016. Before accept the job I looked my employer's freelancer profile and he had good feedbacks. So I accepted. But still he didn't release the payment. How can you help me?

Date of experience: April 18, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Gayani. This is Lara from Freelancer.com. Kindly send an email at [email protected] with the complete details so me and my team can look into this. Looking forward to hearing from you soon.

Czechia
1 review
7 helpful votes
Follow Dmitry V.
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On March 6th I created a NON-GUARANTEED contest (ID *******). I received only 7 entries out of which 4 were stolen templates and 3 did not match even the basic requirements. As it was a non-guaranteed contest, I asked for a cancellation and refund on March 20th (#KJE-158-*******).

They did not fullfill this request for over a month (fully legit request according to T&C). On April 15th someone replied: "However, user needs to request for refund while the contest is still open or within 30 days after the contest has ended. Hence, we cannot grant your refund request."

I created the request after 14 days, well before the needed 30 days. Yet they still charged me and stole my money. Now they blocked my account and refuse to communicate.

The amount is now disputed on Paypal (PP-004-755-610-052) as well until you fullfill your part of the agreement according to your T&C.

Date of experience: April 17, 2016
Jielyn L. Freelancer Rep
over a year old

Hello, Dmitry. Lara here from Freelancer.com. I understand you're currently having issues with your account. Kindly refer to the Verification Center as additional documents are needed. Thank you and take care.

India
1 review
6 helpful votes
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They closed my account for no reason. They never refunded my money from my running projects. Warn, never use this portal as a freelancer.

Date of experience: April 17, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Auzi. The reason was explained to you via ticket ID ZDB-157-75612, along with other details related to this. If you have further queries, feel free to update the said ticket so we can address it accordingly. Thank you for your cooperation.

California
2 reviews
17 helpful votes
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I made a mistake because of their company put a different developer than the one i was going to pay, their second stage of payment showed a different developer and I have asked them to give me the money back as it was a mistake (by their site) and they first said I will get the money back in 4 days. No, it didn't happened, they send me a note after me asking them ******* of times to give me the money back that they will close the ticket if I don't reply.
My replies are there right on top of them and they just lazy, idiotic and thiefs keeping my money, charging me for fees and they never tell you. More fees that will appear taking your money from the account, and they make it very difficult for you to get you money back to your original payment method.

DO not recommend this company, they are idiots and thiefs!

Date of experience: April 16, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Judy. Lara here from Freelancer.com. We apologize for any inconvenience this may have caused you. For now, we strongly suggest that you refer to the Verification Center to resolve this. Thank you for your cooperation.

TW
1 review
9 helpful votes
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freelancer.com lie to buyers and customers
That the contest (you have to
Prepaid to hold contest) will
Get 30 works from contestants.

And I believed freelaner.com, then ending up
Having zero real contestants and
5 fake contestants who submitted the
Unrelated picture in my contest page.
Then those fake contestants asked me for give them
The prize.
And next day freelancer.com show me this message:
"It's time to choose a winning entry
Your contest has ended and you only have 11 days to select a winner. If you don't choose a winning entry within this period, your contest will be locked and you need to pay $5 USD to select a winner. Make sure to award a prize before April 27,2016."

They should refund me when there is zero work in the contest page.

https://www.freelancer.com/contest/use-your-motion-capture-device-to-make-the-bvh-and-vmd-for-us-httpsgooglGSwciG-*******.html

Date of experience: April 16, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Mark. Lara here from Freelancer.com. Upon checking your account, it shows that you have picked winners for both of your contests. If you have further concerns regarding the contests, do not hesitate to send an email at [email protected] so we can check it right away. Thank you and take care.

California
1 review
7 helpful votes
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SCAMMERS HAVEN
April 16, 2016

Listen up Freelancer you allowed pedophiles and scammers on your page I have all the proof too.
Hope you get shutdown! Your company sucks!

Date of experience: April 16, 2016
Jielyn L. Freelancer Rep
over a year old

Hello, Yves. We do not tolerate unprofessional and abusive behavior on the site, and as a matter of fact, we have a dedicated team who regularly monitors the users' activities on the site. If you happen to know someone on the site who engages with activities like this, we would appreciate it if you can send us the details. Please send an email at [email protected] so me and my team can check on it immediately. Thank you and looking forward to hearing from you.

Canada
1 review
8 helpful votes
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I have seen few freelancers joined FL six months ago only but they have more than 50 reviews!

On top of that their reviews show that they did large and expensive projects which means the project is time consuming...

I'm freaked out... I'm convinced that there is a backdoor available for illegal or fraudulent freelancers...

Date of experience: April 15, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Zaki. Lara here from Freelancer.com. I am truly sorry to learn about what happened. This is why we always recommend using the Milestone Payment system - for both parties' security. I will not be adding more insult to the injury or play the blame game, but, if you will be needing any help with your account, do not hesitate to let us know and we'll be more than happy to assist you. Thank you and take care.

RU
1 review
2 helpful votes
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КИДАЛОВО!

3D Дизайнер
15.04.2016 14:57
Годун Алексей Леонидович
Карта приватбанка 5168 7420 6655 0488
Моб. тел.: *******280
18 Мая 1982

КИДАЛОВО!

Смотрите два аккаунта:
https://freelancehunt.com/freelancer/alex_god.html
https://freelancehunt.com/freelancer/alex*******.html#reviews

*******@gmail.com

http://www.freelancejob.ru/users/alex*******/contacts.php
Имя: Алексей
Фамилия: Годун
Телефон: *******154
Skype: alexgod18
Страна: Украина
Город: Донецк
Адрес в интернете: http://portfolio.ltd.ua/

КИДАЛОВО!

Ключевая информация
Трехмерное моделирование объектов любой сложности (органика/неорганика) в пакете 3DsMax.
UV - mapping, в том числе с использованием сторонних програм. Создание модели интерьера/экстерьера с нуля.
Текстурирование трехмерных объектов(органика/неорганика) в программах Photoshop.

Фотореалистичная визуализация в VRay
Глубокое знание инструментов, принципов и технологий трехмерной графики.

Опыт работы
2010 2012:3D моделер-визуализатор
Интерьерная, экстерьерная, предметная визуализация, моделирование предметов и объектов
".

Образование
Графический дизайнер
Год окончания 2012

Владение языками
Английский средний
Русский родной
Украинский родной

Дополнительная информация
Компьютерные навыки
В совершенстве владею пакетом трехмерного моделирования 3ds Max в связке с Photoshop, а также рендерами VRay, After Effects

AutoCAD на базовом уровне.

Имею навыки работы в програмах: Adobe Illustrator, After Effect, Premier др.

КИДАЛОВО!

Date of experience: April 15, 2016
India
1 review
2 helpful votes
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I have been worked for freelancer.com promotion in the beginning. Previously it's Getafreelancer.com

I have also suggested so many important features to improve freelancer.com, they said that I will get paid for my suggestions but they did not pay even they implemented all of my suggestions.

Still there are so many drawback in the websites, but they do only their own profits not for service providers nor buyers.

I have been stopped working on Freelancer.com since 1 year because it has been providing worst services among of all outsourcing platforms.

If still they will improve their system then freelancer.com will be hide in next few years from the internet as ORKUT and other websites.

Date of experience: April 15, 2016
Jielyn L. Freelancer Rep
over a year old

Hello, Kunal. This is Lara from Freelancer.com. We can assure you that we are continuously doing improvements on the site to give our users a more secure, more efficient platform to work on. Still, we thank you for your feedback and we hope to have you back on the site. Thank you and take care.

EK R.
Philippines
1 review
3 helpful votes
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I will wait for my reversal on the 7th of May and I will wait my Withdrawal to Paypal until May 19-20, 2016 for the processing date.

I had too many problems about fake employers, sponsor bid, etc. Even if the progress is slow, they're doing their best to bring it back to me. If I won't get my hard earned withdrawal money, I'll let you guys know.

Date of experience: April 13, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Lara here from Freelancer.com. We sincerely apologize for the delay in response. Kindly refer to your tickets THQ-603-35220/FIE-936-47263 for updates with regard to your concern. Thank you and take care.

GB
1 review
3 helpful votes
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I posted a project, they asked me to create a milestone (money safe) and then once the Freelancer has done the job I should release the money from the Milestone. Freelancer never got back to me after I paid THROUGH PAYPAL thinking that it's safe. Freelancer has never returned my £620. They just disabled my account and just keep sending email over and over again. DNT EVEN USE PAYPAL BECAUSE YOU ARE NOT INSURED WITH PAYPAL WITH THIS COMPANY! How Pathetic is PAYPAL

Date of experience: April 13, 2016
Jielyn L. Freelancer Rep
over a year old

Hi, Yousaf. We understand your frustration, however, this can only be resolved through the Verification Center. Kindly respond there as your cooperation is needed. Thank you and looking forward to hearing from you.